IPhone stuck on "Connect to iTunes" screen. Connect to computer, "USB device not recognised". Can't reset. Suggestions?

Above says it all. Frustrated, no one seems to have an answer. Anyone know of anything that could get me closer to fixing it?
Happened when iPhone 4 was updated to iOS 5. Problem was Kaspersky was on - I know this because I have had trouble when updating my iPhone in the past when it was on. Unable to get anywhere in terms of restoring because it's stuck on Connect to iTunes screen, computer won't recognise it and reset won't work.
Any help would be appreciated. Thanks in advance.

I had this problem before and fixed it. Its happened to me again very recently so its not uncommon. I had to completely uninstall ITunes and most importantly uninstall Apple Mobile Device Support which can all be found in the uninstall programs in the control panel. once you have done that, re install the most up to date iTunes (don't worry about having to find another Apple Mobile Device Support software as the most up to date version of that gets installed with iTunes). Once that is done take out the USB cable make sure the iPhone is off or blank ad iTunes is not open. Then simply plug in the USB and iPhone you don't have to hold any buttons and the phone should light up and you get a message about the apple mobile device support software being installed then itunes opens asking if you want to restore this iPhone. if this doesn't work don't worry take out the phone and try a different USB socket making sure iTunes isnt open for some reason it doesnt like it open.
Hope that helps im only saying whats helped for me so sorry if it doesnt for you

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Apple USB device not recognised can't completely uninstall iTunes

Iphone+ipod don't show up on iTunes (and Computer) + iTunes files can't be deleted for complete uninstalled
[I'm not very good with computers!]
PROBLEM 1
I'm trying to delete iTunes and reinstall it (following this http://support.apple.com/kb/HT1923), but I can't completely delete the C:\ Program Files\Common Files\Apple folder because the following files are said to being used by other programs:
C:\ Program Files\Common Files\Apple\Internet Services ->ShellStrems.dll
C:\ Program Files\Common Files\Apple\Internet Services\ShellStream.resouces\en.Iproj -> ShellStreamsLocalized.dll
PROBLEM 2
Shoud I do the whole Regedit change of permission on componets folder deal before reinstalling iTunes?
That fixed the problem for me last time, but now it won't seem to work (that's why I'm deleting iTunes completly first)
PROBLEM 3 (this problem was what made me uninstall iTunes so obviosly at the moment I would be having it because iTunes is (partially) deleted)
Device Manager > Universal Serial Bus controllers wasn't recognising the Apple USB device
I don't know how to follow this http://support.apple.com/kb/TS1538 without having that appear.
Now that I'm reinstalling iTunes I will make sure again that I also have Apple Mobile Sevice programme installed
Please help! Let's start from Problem 1 and then I'll let you know if the problems continue the same.
Computer info
Windows 7 Home Premium
32-bit
Devices
Ipod Touch and Iphone 4S

I still have this problem guys
PLEASEEEE HELP!!!
I downloaded iTunes again and it still doesn't work
I don't know what to do anymore
I followed every structions of a lot of posts and it just doesn't solve the problem

Usb device not recognised and sudden shut down. iphone doesn't appear itune

Hi everyone.
New to these forums.
I am travelling atm. Just received a new white iphone 3gs 16gb 6 weeks ago as a replacement on insurance from uk.
No previous problems. Yesterday phone suddenly powered off.
completely dead with around 30% baterry charge remaining.
now briefly shows charge icon when pressing on off button.
connect usb charger shows charging icon, disconnect shows not charged.
have left on for several hours and no more charge stored.
connect to pc and sound denotes usb connection, however message appears (vista)"usb device not recognised".
iphone does not appear in my computer or on itunes.
am travelling down through africa for the next 4 months so cannot visit store or post to apple or receive replacemant until return to uk in april.
is this issue fixable?
moved to iphone from ipod 2 click wheel as that was extremely unreliable and crashed constantly.
have had 2 ipods, 1 iphone 3G and this 3Gs. only 3G worked without problems for a year. All other items failed repeatedly within weeks or months.
are apple going to produce a reliable product one day? functionality is great, reliability is less than 3rd rate.
can anyone help as i face 4 months overlanding with no music, translator apps or phone!!!!
desperation creeping in.
jonhough

Hello iphonephan,
Try following the steps in these articles (try them in the order listed below):
http://support.apple.com/kb/TS1495
http://support.apple.com/kb/HT1925
http://support.apple.com/kb/HT1926
Another thing you can try is to import the pictures when that prompt comes up and then delete the pictures on the iPhone (you can also email them to yourself from the iPhone before deleting them). Once the camera roll is empty on the iPhone try connecting to the computer to test.
Charles H.

USB Device Not Recognised - unable to connect

I am having a serious issue! My ipod was working perfectly, then for no reason i got the error message 'USB device not recognised' from my PC when plugged into a 2.0 port. I am unable to mount to restore to factory settings - definitely isn't a USB connection issue - I have tested the same port with my printer and it works perfectly! When I troubleshoot, The PC tells me that it is an unknown device, and that 'No drivers are installed for this device.' Where can I get Drivers for an IPOD 4th Gen?

This is a shocker! I've now tried the following:
- re-setting iPOD to factory settings
- re-formatting iPOD
- removing then re-installing Itunes, both old and new
version
- resetting the COM thingy
- re-installing iPODservice.exe
- deleting all systems drivers and re-installing
- re-setting iPOD whilst connected
- using old Ipod updater 2004-08-06 and the later 2004-11- 15 version
All I have now is an empty iPOD and a music library with 30gig of tunes within it, with no way of marrying the 2 together. It's been 2 months now and I've really got the hump!
I think that there is a serious defect with either the iPOD or the software - we are not isolated cases! (have you seen how many discussion strings there are on the same subject?)
If you manage to find any other possible fixes, please let us know! In the mean time, I'm off to see about getting one of those new Sony thingys!

Im trying to sync my iphone 3 to my computer but it keeps saying usb device not recognised

im trying to sync my iphone 3g to my computer but it keeps saying usb device not recognised.

Hi abbyntaff,
Welcome to Apple Support Communities!
Take a look at one of the articles below, the first iss for windows computers and the second is for Macs. They provide troubleshooting tips that should help resolve issues that would cause an iPhone to not be recognized by a computer.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
-Jason

USB Device Not recognised on XP Iphone 3G, but fine on win 7

I wonder if anyone can help me?
I plugged my Iphone 3G into my Work computer (win 7) yesterday and installed Itunes with no problems. I didn't sync or anything, I authorised my work computer as well.
I then went home and the second I plugged it in to me Dell d610 on Win XP is says USB device not recognised. I've looked at various forums and have unplugged and turned off laptop and then uninstalled USB root hubs but it will not work.
I then come into work today and find it works fine on my work Win 7 machine.
It's not the computer as I have 3 win xp machines at home and it's the same with all of them, 1 of them was patched a few days ago but the others havn't been patched since October.
I wonder if anyone knows what it could be?

If you have more then one USB port, try the other port.

IPhone stuck on plug into iTunes screen

I pugged my iPhone in to iTunes on my computer the other day and it worked fine until an unknown error popped up mid update so I pressed cancel and unplugged my iPhone but on my iPhone it just told me to plug my phone into iTunes but every time I plug it in, my phone nor computer read it as plugged in. My phone is now stuck on the screen that tells me to plug it into iTunes. I can turn it on and off and reset it but it is still stuck on the screen. I have checked the plug with other phones and it is fully functional. iTunes is also updated to the newest software on the computer.

Hello Sweebs44
If you are unable to get your iPhone recognized in iTunes, then check out the articles below to go through and troubleshoot the issue. You may nned to put your iPhone into recovery mode or check the drivers or security software on your computer.
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Regards,
-Norm G.

My Iphone 4 won't connect to itunes - it gave me a message about not recognising my iphone

I'm going on a long trip tomorrow and I wanted to download audiobooks to listen to - my computer won't recognise it
Any help would be much appreicated.

Hi there JazzakhgS,
You may find the troubleshooting steps in the article below helpful.
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
-Griff W.

Though my itouch 5th Gen. will charge when connected to my computer, it doesn't show up as connected in itunes or on my computer under devices at all. Please help!

As stated in the question, I have no idea whether it's a problem with my USB cord, my computer, or itouch. If it helps any, there is a small scrape on the metal part of my USB on the itouch side, but it's a pretty insignificant mark.

Try:
iOS: Device not recognized in iTunes for Windows
I would also try on another computer to help determine if you have an iPod/cable or computer problem.
There can be a cable problem since different conductors are used for charging and syncing.

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My 8900 turned on one morning displaying only a backlit white screen. I connected to my laptop and was able to sync and backup in Desktop Manager. Whilst connected I selected the last installed apps to be removed. The phone rebooted and froze.
Now no matter what I do I cannot get my laptop to recognise the phone (usb not recognised). The phone still has a white backlit screen.
Tried removing battery for 10 hours.
Any advice?

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Iphone stuck on "Connect to iTunes screen", iTunes won't detect it

I have an iPhone 5. I tried to install the IOS 8 update via iTunes today, but after about 15-20 minutes, my phone went to the "connect to iTunes" screen and would not complete the update. I don't recall if an error number popped up, but at any rate I can't find out what it was or even if there was one now.
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I have tried uninstalling and reinstalling iTunes after unplugging the iPhone, and then plugging the iPhone back in once iTunes was reinstalled.
I have verified that Apple Mobile Device Support is installed
I have verified that the Apple Mobile USB Driver is installed
I have tried switching USB ports on my computer
I have tried putting my phone into recovery mode by unplugging it, holding the home and power buttons and then plugging it into the computer while still holding the home button, but there is no effect.
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I have tried removing the SIM card, but even without the SIM card it still goes to the connect to iTunes screen once turned on again.
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My iPhone has previously had trouble with the last update too, but I was able to get it working again somehow. I've since forgotten how, but I'm pretty sure it wasn't this difficult. I do not know if the last update was ever installed at all after I fixed the iPhone, so I do not know my iPhone's current iOS version. I think it is iOS 7.1.2, but I do not know how to check.
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Nevermind, I was able to fix it. I had to put my iPhone into recovery mode, and then plug it into someone else's computer with iTunes. That got it back to normal. Does anyone have any suggestions as to why this is? I'm hoping I won't have to keep repeating this process every update...

Can't get my Ipad to charge through the PC or wall adapter, it's stuck on the connect to Itunes screen and will not let me reboot it.

My Ipad has been stuck on the connect to Itunes screen now for days, it will not charge through the PC or wall charger. When plugged into the PC it is not recognized by it. Itunes doesn't see it and it will not let me reboot the system. How can I get past this so I can start using it again?

Hello Aloe_85,
This screen indicates that your device must be restored before it can be used again. The steps detailed in the article below can help get your iPad to reappear in iTunes so that it may be restored.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Allen

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I've got an iPhone4S and tried to update to iOS6 via iTunes. While installing, a message came up on my computer saying that "iOS6 could not be installed due to an unknown reason" (I'm paraphrasing b/c I didn't write it down, figuring that I could just re-do it). Ever since that message came up, neither iTunes or my computer recognizes that the phone is plugged in. Also the phone sceen is stuck on the "connect to iTunes" screen, which displays the USB cable with an arrow pointing to an iTunes logo. I've done the 10 seconds reset, updated iTunes, etc., and everything else that the iPhone troubleshooting suggests. Nothing is working, and my phone is totally un-usable. PLEASE HELP!!! Thanks!

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HT4623 locked in connect to itunes screen during update

I am locked in connect to itunes screen since ios 6.0 update. I can not get it to turn on at all
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so do as the diagram states: connect your phone to your computer and restore via iTunes.

I tried to update my iphone4 to ios 7.0.2 and it did not complete. its now showing the connect to itunes screen. When connected, itunes isnt recognizing it. Help?

help

Hi Cjacques31,
Thanks for visiting Apple Support Communities.
If you're only seeing the "connect to iTunes" screen after upgrading, the steps in this article can help:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Best,
Jeremy

IPhone stuck on "Connect to iTunes" screen. Connect to computer, "USB device not recognised". Can't reset. Suggestions?

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