Iphone stuck on iTunes logo, not recognized by Mac.

Yesterday my phone was connected to iTunes to do an update but there was a loss of power mid update and the phone got stuck on the iTunes logo screen.  At the time the battery level was at 1%.  I left the phone 'charging' overnight, although I can't confirm if the charge took place or not due to lack of icon.
From the forum I see that to reboot the phone I have to have latest iTunes software (done) and plug the phone into the Mac whilst depressing the home button.  Then iTunes should recognize the device and allow me to reboot.  But iTunes doesn't recognise it and instead of getting the Apple logo as the forums mention, I just get the iTunes logo again.
I googled and found an app called RecBoot which claims to be able to reboot the iPhone so tried that too, but same problem - device not found. 
I have 3 different cables and tried them all with no success (never had a problem with the cables anyway).
Why doesn't iTunes recognize my device and how can I reboot?
Many thanks
I have iPhone 4S and MacBook Pro.  Latest iTunes software is installed. 

read http://support.apple.com/kb/TS1538

Similar Messages

  • Computer can't find iPhone / Stuck at iTunes Logo

    Hey guys. I just got my iPhone 4 that i ordered a while ago and i've run into a problem already.
    So as soon as i got the phone i started it and plugged in my SIM-card. It asked me to enter a PIN-number to unlock it, and i did. However, i don't think it unlocked because it was still stuck at the iTunes logo with the "Emergency Call only" slider. I thought well since the iTunes logo is there i'll connect it to iTunes. But no success. My computer/iTunes didn't even notice i plugged the phone in. I figured maybe it's something wrong with my computer or cord, so i tried 2 different cords in 2 different computers. Still no luck. Also tried a 3GS in the computer with the same cord and it worked.
    So after that i googled A LOT to try to find other people with the same problem. I could find some similar ones, and i tried some reboots and DFU-mode. Didn't work.
    Now i'm still stuck at the iTunes logo with the emergency call slider at the bottom on the screen, and everytime i restart the phone it asks me to activate my sim again. And despite the fact that i successfully do it each time it insists on asking me. My provider tells me the SIM is activated.
    Thankful for any help i can get. Is it hardware/software/me that's problem here?
    /Max
    Edit: Wrong subforum i guess, sorry. Move it if you can/want!

    The phone is stuck in this mode because it needs to contact ATT's activation servers when you plug it into itunes. There is most likely a connection issue Firewall/Antivir software blocking certain connections/ports.
    Common AV/Firewall programs that cause this issue: Norton, Mcafee, Zone Alarm, and CA (computer associates).
    Unfortunately you cant fully "disable" these programs so its a matter of knowing how to configure them or remove them completely using their respective removal tools.
    Otherwise, bring the phone to an Apple Retail Store or ATT store to have them activate it for you.
    Hope that helps.

  • TS3219 i cant restore my iphone, stuck at itunes logo

    my iphone 4s need to restore and showed the itunes logo, i just connected it to my windows itunes nothing happens and my iphone shows need to connect to itunes. please show me how to complete this.

    Hi jeffalif,
    If you are having issues with an iPhone showing a Connect to iTunes icon, you may find the following articles helpful:
    Apple Support: If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    Regards,
    - Brenden

  • My iPod which works on windows iTunes is not recognized by Mac iTunes

    My original iPod was synced to iTunes via a Windows machine. That machine is gone and I now use a Mac, latest OS version. My Mac iTunes will not recognize the IPod. How do I restore so that I can use the iPod on my Mac ITunes?

    Since your iPod is in windows format, you have to turn it into mac format, then your mac iTuens can recognize it.

  • IPod touch 4th gen stuck at apple logo, not recognized by iTunes/PC. HELP!

    My iPod touch 4th gen is stuck on the Apple logo for over 20 min now. I've tried to put it in recovery mode, but a second or two after it shuts off, the apple logo comes back. My PC and iTunes can't recognize it, and I want to find a way to restore or reboot it. Thx in advance!

    Try putting it is DFU mode:
    http://www.ijailbreak.com/apple_news/using-dfu-mode-to-fix-ipod-touch-and-iphone -errors/

  • Iphone 5 screen is stuck on itunes logo and USB cable?

    iPhone 5 screen is stuck on iTunes logo and USB cable. Reset does not work.

    Place your device in recovery mode as explained here:
    iOS: Unable to update or restore

  • Iphone 4 when power on stuck in itune logo, is it possible to do back up now? (never do back up in pc/icloud before)

    Please help..
    iphone 4 when power on stuck in itune logo, is it possible to do back up now? (never do back up in pc/icloud before)

    You could try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. If it still shows the "connect to iTunes" screen, you can't do anything than restore it using recovery mode, explained here:
    iOS: Unable to update or restore
    And at this point backups can't be taken anymore, sorry.

  • Itunes is not recognizing my iphone.

    Itunes is not recognizing my iphone. when i plug my iphone in, iphoto pops up and my photos appear but nothing happens on itunes. i have a mac pro.

    Try Here  >  http://support.apple.com/kb/ts1591

  • Itunes is not recognizing my iphone 4s?

    itunes is not recognizing my iphone 4s?

    For a Windows PC try this http://support.apple.com/kb/TS1538
    For a Mac try this http://support.apple.com/kb/TS1591

  • HT1923 iTunes is not recognizing my iphone 4s?

    iTunes is not recognizing my iphone 4s?

    I have had this problem with Windows 7 and iTunes updates for some time. Each time it takes hours to solve but with the over the air upgrade to IOS6 on my iPhone and iPad, I was determined to solve and remember what I did, So here it is:
    http://www.care4pcs.co.uk/2012/09/pear-shaped-apple-ios-6-for-iphone-ipad.html
    I hope this helps you and any other users.

  • Syncing- Itunes is not recognizing my Iphone

    Itunes is not recognizing my Iphone when I open Itunes to Sync recently added information.

    I'm having the same issue but the apple solution did not solve the problem. Apple mobile device is started and i reinstalled itunes several times but it still only recognizes the iphone camera but it doesn't show in itunes for sync.
    This problem is very recent and everything has been working fine for 6 months with the same configuration.
    The cable is not the problem, nor is the iphone as i tested it with different cables and computers.
    Any help is appreciated.

  • Itunes is not recognizing my itouch and iphone in the device listing.  Any suggestions

    does anyone have a solution as to why Itunes is not recognizing my Ipod or Iphone in the device colunm?

    Try holding down CTRL as you launch iTunes to see if it will repair the drivers.
    Or try Cerbu's post here.
    Or see TS1538: iOS: Device not recognized in iTunes for Windows, in particular section 5, forcing a driver update.
    Please let us know which approach works for you...
    tt2

  • Itunes is not recognizing my iphone 3gs

    itunes is not recognizing my iphone 3gs and I cannot update lastest software.  What to do?

    See http://support.apple.com/kb/TS1538.

  • HT1267 i restored my iphone and itunes is not recognizing the sim card why?

    okay im having problems with my iphone, it was disabled and i went to itunes to restore the phone, now that it has itunes is not recognizing my sim card that was originally in the phone during the disablement and the restoring, so i have a phone that says no service but has a sim card in it. what do i do

    iPhones require a SIM card for activation.  The SIM does not need to be active, but it must be for the carrier the device is locked to.

  • I just got my iphone and i want to get all my apps and music from my ipod onto my iphone. the only problem is that my itunes is not recognizing my iphone in the devices. in fact there are no devices at all listed. Please help!

    I just got my iphone and i want to get all my apps and music from my ipod onto my iphone. the only problem is that my itunes is not recognizing my iphone in the devices. in fact there are no devices at all listed. Please help!

    See either:
    iPhone not recognized in iTunes for Mac
    iPhone not recognized in iTunes for Windows

Maybe you are looking for

  • ICal won't print times in month view...

    Since DST changed this past weekend, I am no longer able to print my monthly calendar with visible times. All I get are dots and then the event. However, when I print a weekly list calendar, the times show up next to the event. I can also view a mont

  • Quicktime codec for DVDs?

    As well the apple DVD player stinks compared to quicktime, yet quicktime doesnt appear to have a DVD player codec? any suggestions?

  • RESTful Web service in ECC without using netweaver gateway

    Can anyone explain how to create RESTful Web service in ECC without using netweaver gateway?

  • Find which tables are linked to this one via foreign keys

    Hi, I need to drop & recreate a table, but this table is referenced by other tables via foreign key constraints. 1. Is there a query I can run to find those tables (the ones referencing this one) ? 2. What is the standard way to drop & recreate this

  • Split single row into multiple rows containing time periods

    Hi, I have a table with rows like this: id, intime, outtime 1, 2010-01-01 00:10, 2010-01-3 20:00 I would like to split this row into multiple rows, 1 for each 24hr period in the record. i.e. The above should translate into: id, starttime, endtime, pe