IPhone stuck on security question page
I Have a pc, iPad and iPhone 4s
on pc and iPad I can purchase apps through app store , but on iPhone I am prompted for the 4 security question . After submitting answers the iphone screen will not move forward and am stuck with question / answer page I have update os
I have restated iphone
Ellennet wrote:
So did my iPhone 4 yesterday, I felt helpless that time and ask all of my friends, some of them told me to try iPhone Data Recovery. My iPhone worked normal again after I used the software. I found it very easy to use because I am a computer newbie. So you don't need to worry that it stuck on the apple logo. Just have a try.
Don't worry, just follow these steps to fix iPhone stuck at Apple logo
=> First of all Start your Computer and then connect with Internet connection, now Download the latest version of the iTunes application
=> Now install the iTunes application in your System and connect your Device with computer via Data cable
=> Now connect your Device with iTunes application and then Tab on summary option, see in the left side bar of iTunes
=> Now Select restore option from iTunes and then confirm the Restore Message for better results. After this unplug your Device and Restart it
I hope that will surely
Thank you...
Similar Messages
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After i redeemed my itunes gift card, i can't purchase anything in the app store or itunes store. When i press purchase, the security questions page will pop up and after you answered all questions it will force restart my iphone. Can anyone help me?
Hi godfest,
Welcome to the Support Communities!
The articles below will get you connected with the iTunes Store Support. These folks can review your account with you:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
- Judy -
Unable to purchase from itunes due to security question page
I am unable to make a purchase from ITunes as Apple prompted a new security question page, and I get an error upon completing it: An error occurred we could not save your changes.
Help!People have resolved this issue by updating their age to over 21
-
I can't make purchases on my iPhone without answering security questions and I don't know my rescue email how can I change or add a rescue email so I can change my security answers and make purchases
Without a rescue email you will have to call Apple to change your security questions:
See http://support.apple.com/kb/HT5699 -
For some reason, an old iD is stuck on my phone. My iPhone 4s is nearly filled with documents and data, to the point where I cannot take pictures, and I can't reset it without using this old iD. I don't know why this is now popping up instead of the one I am registered with. I gained access to the old email the iD is under, but none of the iTunes emails are coming in so I assume it is set up under a different email. For the security question of birthdays, I tried every household member's birthday, and none worked. I have tried the password we used on that account when it was active, along with every other possiblility. I don't know what to do anymore and I have very limited use of my phone if I don't get this sorted out and deleted from my phone.
Thank you for any help!Not without password.
-
Ugh. Stuck on Security Questions
I have seen some answers elswhere to this problem but I think my issue might present a new wrinkle. When I atempt to download an app it makes me confirm some security questions. I select confirm and it takes me to a page. When I attempt to enter a question it takes me to a blank gray page and that's it. Nothing happens after that. Jut a big old blank page. Tried restarting several times.
Hello, this happened to me and I was able to fix it. Press and hold the volume and power buttons on the ipad at the same time until a red bar appears that says turn off ipad or power off ipad. Slide that bar and the ipad will shut down. Turn it back on and it will let you continue with the process and will be unfrozen. You won't lose any information
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How to redirect user from login page to "Set Challenge question" page
How to redirect user from login page to "Set Challenge question" page (NOT custom page) after 3 un successful password attempts?
Meaning when user types wrong password 3 times they will be redirected to set Challenge question page. If user answers the challenge question then password reset page should be appeared other wise (after remaining 3 un successeful challenge question answers) account should be locked out.
thanks for your help.hi sandeep
Thanks for your answer. Let me ellaborate more on the requirement here.
- Password Policy and Lost Password management are set up in the identity system
- Configure login tries allowed= 5. Verify accout is lock out after 5 unsucessful login.
This is what need to achieve.
1) If a user attempts to login 3(not 5) times using an incorrect login credential he/she should be redirected to set challenge question (security question) page.
2) Then if the user attempts (remaining) 2 times incorrect challenge answer then his/her account should be locked out.
3) If he/she answers the challenge answer correctly then he/she should be redirected to password reset page.
Is this possible? -
HT1918 How do you change or reset answers to the iTunes security questions?
My iTunes user ID and password works fine and I can make purchases on my iPhone. I have a new iPad which is asking security questions since its a new devise. However, I have forgot the answers to the security questions set up years ago. How do I change/reset the answers using my iPhone?
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
HT5312 not getting the option to reset security questions when we sign into security questions
we are not getting the option to resent security quesions when we are attempting to answer the questions. We have a back up email saved but why are we not getting this option on the security question page?
The reset link will only show if you have a rescue email address, which is not the same thing as an alternate/secondary email address. If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
HT4993 I can't reset my security questions, they won't send to my email.
I want to purchace an app but it makes me go to a security question page, I reset my email and push send but the thing to change my security questions won't send and now I can't purchase an app because I forgot my questions, please tell me why it isn't sending to my emails......
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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I cannot buy apps. It keeps asking me for security questions.
I cannot buy any apps. It takes me to a security questions page and when I enter the questions/answers it returns an error message.
Philly;
I'm sure I could be forgiven for thinking that you're having a dig at me there, with your use of the phrase "Apple won't miss your business". As in me.
Either I've misunderstood you, or you've misunderstood me.
My point is that we're customers. Not just me, but you, the original poster and everyone else. As customers, we have choice.
I was simply pointing out that if a business makes it too difficult to do business with them, shop somewhere else.
There is no law saying that anyone has to buy music from the iTunes Store, but from the reaction within the forums, you would think there was. If you look at blizzard10's post above, there appears to be more anger or frustration with the Store than is justified. Why? Simply shop elsewhere (for music). Yes, I know that doesn't answer the issue with Apps, but I believe I have covered that point sufficiently, although I will mention it again.
When these posts about problems with the new security questions arose, I assumed it was probably simply user error. However, there appear to be so many of these posts (and therefore, a lot of people with the issue), that I now wonder if Apple have made the process either; a.) too difficult for some people, or b.) impossible for some people.
If the problem is significant enough (and it now looks as though it is), then eventually someone at Apple will notice that sales have dropped. Yes, Apple is huge and "won't notice mine or any other individual's business". But, that's at Corporate level. Every sensible business will have someone watching a department's sales figures and the Store shuld be no exception. If those figures go down, then they will start asking questions - and fix the problem.
In the meantime, customers, all customers, buy from the business that makes it easy to do so. Why give yourself a headache over someone else's (Apple's) mistake?
Message was edited by: the fiend -
HT5312 Changing my security question??
Can anyone else click on anything on change security question page? I cant and its starting to annoy me
Apple ID Security -
Telephone Apple Care for your country and ask for the Account Security Team, then request help resetting the questions. -
HT5312 Forgot the answers to the security question.
I've forgotten the answers to the security question and I cant find the rescue email option on the security questions page. Whats can I do ?
Kappy's Some Solutions for Resetting Forgotten Security Questions
(only solutions) -
TS2446 forgot security questions, how do i reset them
I have juts tried to purchase some things through itunes on my computer and its asking for my security questions put in what i thought were the right answers but it seems they are not i can't for the life of me remeber what they are is there a way to reset them. I have looked for links on the security question page but have none
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006 -
So, I made my account a while ago before I had an iPhone so I can get music. The result of that I can't remember my security questions, and it tells me to send a rescue email an alert, but it doesn't show you how to get to that page. I am getting quite annoyed because apples hours arent the best fitted to my scedule since I have school and work, so I cant call and ask how to get fixed. Please help me all I want to do is buy some music...
Click here and fill out the form.
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