IPhone stuck when updating new phone from 2.0.1 to 2.0.2
So I have downloaded and installed the latest iTunes.
Now it apprears my phone is stuck on 'restoring iphone software' and has been like this for about 2 hours.
I have also tried this on another computer with new iTunes installation. Should I bring the phone into an Apple Store or just keep trying?
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
Similar Messages
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New iPhone won't update new songs from library
i recently purchased an iphone 5s and now it won't sync and update changes to playlists or newly purchased songs from my macbook. i have synced the phone repeatedly. i have synced the phone through the cloud . but because of the cloud i can no longer manually control the music from on the phone . does anyone have any advice.. thanks
Cindy,
Windows Address Book is what Outlook Express uses for contacts. If you put everything into Outlook 2003, then you will want to change the pull-down menu from Windows Address Book to Outlook.
For more information about syncing the contacts to your iPhone, please check out these articles:
Syncing iPhone with your computer
Troubleshooting iPhone contact and calendar syncing on Windows
Hope this helps,
Jennifer B.
Message was edited by: Jennifer_B -
I recently got a new iphone 4 w/iOs 7. I set up th eicloud, etc. and got my contacts and appointments from outlook. All was fine. Now it will not snyc/update my phone from outlook. I get "Your setup couldn't be started because of an unexpected error."
Hello JinxUK,
Thank you for the details of the issue you are experiencing with the iCloud Control Panel. I found an article referencing the error message you are getting:
“Your setup couldn't be started because of an unexpected error.”
Apple is investigating this issue. This article will be updated as more information becomes available.
iCloud: iCloud Control Panel setup cannot be started
http://support.apple.com/kb/TS5178
I recommend saving that link so that you can check back for a resolution when it becomes available.
Thank you for using Apple Support Communities.
Best,
Sheila M. -
HT4859 How when uve set up the iPhone 5 as a new phone how do u get ur stuff from ur iCloud's
How when uve set up the iPhone 5 as a new phone how do u get ur stuff from ur iCloud's account I've logged in to it but its not given me an option besides back up now which I've done but still nothing?
If you want to restore to an iCloud backup, go to Settings>General>Reset, tap Erase All Content and Settings, go through the setup screens on the phone and when given the option, choose Restore from iCloud Backup.
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Hi, I have just changed contract and phone and wish to transfer the content of my iphone 4 to my new phone device which is not and I-product. When I attempt to sign into i-tune to transfer the item to dropbox, i am unable to sign into i-tune. Help pls.
Hi, Kilted, I shall put it as below:
Cancelled a contract on my Iphone and started another contract with Samsung Note 2 on O2. Managed to transfer almost all my data bar the content of my notes through drag and drop from itune to sKies prior to contract cancellation.
When I later connected the iphone to the laptop to carry out an advise of going into itune to drag and drop the note content into dropbox from where I could pull into the samsung device, I was denied access into itune with my id , the same which has facilitated my access to this chat community.
Question then: Am I not able to use itune again because of the contract cancellation? -
I purchased an iPhone 3 and had taken some photos on it. I started having issues within 30 days and could replace it. So I created an iCloud account and saved those photos as a back up on iCloud. I did not restore my new phone from back up because I did not realize I needed to restore and not just activitate it. How can I save the new photos, apps, and other stuff but retrieve the old photos?
If all you want is your old photos, you could backup your new phone using iTunes, then restore it from your iCloud backup, import the old photos to your computer, then restore it from the backup your made in iTunes returning your newer data to your phone. If you want your old photos on your phone, sync them there from your computer using iTunes. The process would look like this:
Connect your phone to your computer, when it appears in iTunes on the left sidebar right-click on it and select Transfer Purchases; right-click again and select Backup.
Disconnect from your computer and go to Settings>General>Reset>Erase All Content and Settings to return it to new
Go through the activation setup, choosing to Restore from iCloud backup. Make sure your phone is plugged into a charger and has access to wi-fi as this can take hours to complete.
When complete, without connecting your phone to your computer, open iTunes and go to Preferences. On the Devices tab check "Prevent...from syncing automatically"
Now import the old photos to your computer (see http://support.apple.com/kb/HT4083)
When done, open iTunes, right-click on the name of your phone on the left sidebar and select Restore from Backup, choose the backup you made in step 1.
Go to the Photos tab and select the photos you want to sync to your phone and sync. -
I accidentally set up my new iPhone 4S as a new phone instead of using the backup I had from my old iPhone 3. Is there anyway to get my texts & contacts from that old backup now?
Neither of the above two posts will help you. If you want to restore your new phone from the backup of your old phone, you will have to start from scratch. On your new phone: Settings>General>Reset>Erase All Content & Settings. Once done, you'll now be able to restore the backup of your old phone to your new phone.
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I have recently upgraded from my iphone 5 to a new phone. My iphone 5 's touch screen does not work anymore. I need to backup my phone, but I can't do it on itunes without my password. Everything besides the screen is completely fine-the screen will not recognize my finger anymore. I am not trying to fix the phone, but I need to have my contacts. The pictures have already synced, but I need my password to do a full backup. Unfortunately, I can't type in my password. Is there any way around it? If I take my phone to the apple store, will they be able to help me? I am not willing to replace the screen just to do this, however, so that is out of the question.
Someone else may have a workaround, but, as far as I know, if you cannot interact with the screen on the iPhone, there is no way to unlock it so you can get to your contacts.
Were you saving them to iCloud by chance? If so, you can restore them to your new phone.
~Lyssa -
Unable to get new iphone 5c recognized as a device in itunes for syncing purposes. Backup from old phone made yesterday and now would like to sync new phone from that backup. Any advice appreciated.
Golfslave wrote:
Even if I enable the new phone to backup automatically with the cloud? Wouldn't that keep everything up to date? And if I use the software, couldn't I choose to copy just the music & messages to I tunes, and not select anything else to keep the data from the new phone intact? Sorry, this is confusing. I like these products, but Apple really fails on portability. I had this same issue with Ipod years ago, and it ****** me off then too. They sold me (the last time I lost everything) on the icloud, telling me it backed EVERYTHING up. I'm a bit upset at store personnel right now to say the least.
Sorry I was under the impression you still wanted to restore from your old phone backup.
yes if you enable backup on your new phone everything will be up to date.
Yes you can use the software to move music and message to your computer - you would need to add the music back to your iTunes media library.
I provided a link with what is backup to icloud. YOur purchased item is always tied to your apple id. -
I have restored my new phone from I cloud but when I connect to my PC to put some music on it asks for set up as new phone or back up from a date from iTunes that is too old. Help it's doing my head in
Select setup as "New", the next screen should prompt you to rename your phone. Just name it what you already have it named. After that, you should be able to sync and all of your data & settings will still be exactly as you've already set them up on your phone. The message is more threatening than what really happens.
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Is it possible to set up my iPhone 5 as a new phone and sync ONLY my contacts and apps from my iPhone 4? Or do I have to set up my iPhone 5 by using my iPhone 4 backup (I'd rather not)?
Contacts are not stored in a backup, so a restore will not bring them in. Contacts, along with all the other Apple databases (log into icloud.com with a browser and look at the various pages - this is what I call the Apple databases) are contained in their own locations on the servers. You should be able to take a new device, go to Settings>iCloud, log in to the icloud account, then turn on the services (e.g. contacts) you want to sync. They will then be synced to the device. That has nothing to do with a restore and with the old iphone 4. As for apps, their listing and locations on the screens are stored in a backup. If you don't restore, then go to the itunes app store, look under Purchased Apps and download them again.
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We bought the new iphone 5s when they came out from at&t and my dad has completely shut off and won't do anything? It has not been in ANY water or anything else that could have caused this.
Try to reset the device:
Device Reset (won't affect settings/data/music/apps/etc)
1. Press and hold (& continue to hold) BOTH the Sleep/Wake button & the Home button.
2. Continue to hold BOTH (ignoring any other messages that may show) until you see the Apple logo on the screen.
3. Release BOTH buttons when you see the Apple logo and allow the device to boot normally. -
Hi I recently destroyed my iPhone 4, before replacing it I backed it up through iTunes... I restored my new phone from my old one's backup but not one single picture was copied.. Did I lose all my pictures or are they just hiding on my com?? is there a simple solution??? I thought I was doing everything right by backing up my old one first... now Im scared I lost everything including a lot of very important pictures.. PLEASE HELP!!
Restore from the backup!
You password: You have set it! It might be your passcode or you mioght have set it accidentally, so test all of the passwords you normally use. If you cannot get the password you backup is lost, but you can still sync your iTunes content. -
Can i set my iPhone 4 as a new phone then use iCloud to get information from before restoring the phone? I've restored my iPhone 4 thru iTunes and now trying to set it up using iCloud but it says 'no back ups available'.
I was upgrading my OS system thru iTunes but the plug on my macbook came out and battery ran flat half way thru. This jammed my iPhone 4.
I think it's to do with the OS system. That if i take it to the previous OS system it might work. But since i'm in phone set up mode i can't get into general setting to change it back.
So can i set it up as a new phone and then use icloud to restore info? Or shld i set it up thru iTunes and then iCloud (but since it jammed half way thru upgrading and i've restored i don't think iTunes has any of my previous info)? Or is there something else i can do?No. You can set up as a new device or restore from iCloud or iTunes. It looks like you backed up with iTunes, so you can't restore with iCloud. To backup your device in iCloud, go to Settings > iCloud and activate it
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My wife and I have iPhones that backup to iCloud I upgraded my iPhone to iPhone 5 when I see stored from iCloud it restored all of my wife's phone data not mine how do I change it
You need to restore from your backup and not your wife's. You need to check if your backup is under the same or different apple id. If Id is the same you need to erase phone and find correct backup to restore from. If different you just need to use it at restore time.
Instructions for restore from backup here.
iOS: How to back up and restore your content - Support - Apple
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