IPhone stuck - won't move beyond the Apple logo

I just downloaded the latest iPhone update and while it was syncing with my phone, it froze, then I got a message from iTunes saying it couldn't connect to my iPhone. I disconnected and reconnected, and it has said it's synced, but my iPhone won't start now. It turns on, but never moves beyond the Apple logo. Underneath the apple, there's a white bar, as if something is trying to update or download, but nothing ever happens. It just stays stuck there. To restart it, I have to press both the power and home button. I've tried restarting about 5 times, and it does the same each time. I've tried syncing with iTunes again, and still nothing happens.
Has this happened to anybody else before? If so, how did you resolve it?

FIXED! OK guys, this is what I did.
I just took it to the Apple store and they fixed it for me.
I know you were all waiting for a solution that you could do yourself but there wasn't one that I could figure out.
My problem once again:
iTouch 1st Gen with first OS.
Upgraded OS to 3.1.2
Then got hung up on white apple logo with white bar beneath it.
When I took it to the Apple store, they said that the downloaded OS might have been corrupt or not downloaded properly/completely.
So they re-installed the OS for me. Then I was able to go home and sync it with my iTunes without losing anything!
They got some computers and software at the Apple store that I don't think you can get anywhere. Diagnostics stuff. That's why it's better to just let them fix it. They didn't charge me anything for it either.
Hope this helps!

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