IPhone sync issues with 3gp videos:

My girlfriend texts me a video from her iPhone 4 to my iPhone 4. I downloaded it to my computer and put it in a file folder. I try to sync my iPhone and iTunes crashes when it gets to the sync photos part every time. I had this issue two weeks ago and after like 30 trys it synced. Am I doing something wrong? I just want to log videos in their own folders like I do pictures to stay organized. Thanks.

O.K this is rather hilarious because I am talking to myself here, but I actually found a solution that works.
Check out this free program. http://www.qtsync.com
It's free, so obviously I am not plugging something here. I loaded my 3gp files into here, and it has a function which will tell you the length of the audio relative to the video. As I suspected, all my video files were a few beats longer. It was literally this simple: change the value of the video length to match audio length. VOILA. Audio and video perfectly in sync for the entire movie.
I was then able to use the software to export as .mp4 / .mov or whatever, ready for editing.
This is a really simple and powerful tool, and I am guessing you could use it to correct a huge range of similar problems, as it doesn't require you to enter a framerate or anything, just simply match the length of audio + video.
Ok. I am so happy right now I am going to start another thread just advertising this solution..because a lot of people have had the problem and this is the only thing I found that works consistently.

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Playback pauses and audio sync issues with live video stream

I'm seeing playback pauses about every three seconds and audio sync issues with our live demo stream when using the OSMF/Strobe player. It happens on both our 2Mbps 720p stream and our 480p 750Kbps stream so it does not seem to be related to higher resolution/bandwidth streams. It also happens if I point directly to a stream asset or if I point to a .f4v with both streams listed for dynamic so it does not seem to be related to dynamic streaming specifically.
The same live streams play back very well without pauses or audio sync issues in the Akamai's dynamic player and even slightly better with JW 5.2.
I have viewed the OSMF/Strobe playback on three different laptops of various age (3 months to 2 years) and two are Windows and one is Linux. I have also tried the various buffering options on the Flash Media Player Setup and Strobe setup and it has not made a noticeable difference.
To see the stream with the Akamai player, go to: http://live.kulabyte.com
To see the stream with the OSMF/Strobe player, go to: http://live.kulabyte.com/osmf
I do not have JW set up for public viewing yet, but the two above show the distinct difference.
We are really hoping to start pointing our customers towards the OSMF player because of the support provided by the community and Adobe, but we have to get the quality of the playback to be acceptable first.
If someone has ideas on debugging I can PM the actual video assets to you.
Thanks,
Tim

Hi Tim,
You need to add this setting:
dynamicStreamBufferTime=8
The actual value can be higher or lower. The best practice is to use a value that is twice the keyframe distance. Anyway, try different values and see which performs the best for your content.
I know that the setup page does not contain this option and it is not documented in the UserGuide. We simply missed it. Sorry.
Also note that the dynamic buffering algorithms are not being used for dynamic streaming content. I tried to explain this here:
https://sourceforge.net/adobe/smp/wiki/Dynamic%20Buffering/
Looking forward to your confirmation that this solved your issue.
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Sync issues with HD Video...

Hello!
We've had some sync issues with several HD Videos. Recently, a shoot was done. Some shots were totally in sync and others were out of sync. Any idea what this could be from? Not sure if the shots came from different cameras or not.

Hi,
Yes, I apologize. The video editor wasn't giving me any details. I did see the 44.1/48khz issue online. So will this happen only if both are mixed in the same timeline?
Thanks

Iphone syncing issues with PC - wanting 11.1 version of iTunes or better. Downloaded but it still fails.

Are people having syncing problems with iPhones ios 7 with itunes? I am getting a message insisting that I need to download iTunes 11.1 or better for the backup and sync to work. Having downloaded 11. it still doesn't work. Anyone else having that problem?

Okay, iTunes 11 (which version?) has been downloaded, but was it installed?
Downloading and installing are not the same thing.
What version of iTunes is actually installed on the computer?

IPhone - Sync issue with Calendar and Outlook 2003

I have been syncing with no problem up to yesterday - now I can't sync my Calendar with my PC. It doesn't make any difference whether I make an entry in iPhone or Outlook. I have reset sync history in iTunes - no change.
The only thing that I can think of that I did out of the ordinary was to copy and paste my contacts into another contacts group in Outlook.
It would appear to be a problem with Outlook as the iPhone syncs with iCal and Address book on my G4 laptop.
Appreciate your help.
Alani

Outlook is definately a problem. Ive been at it for a couple of days going through this thread and others. Still not syncing.
What Apple has to realize is that windows people have different microsoft offices, i use 2000 because the schedule is shared between everyone, this is an addon in newer copys of office.
When i make a call or recieve a call i would like to see an option to add the caller to the schedule .. When your on the phone with the caller you can just hit a button and it brings you right to the calendar and enters the caller in the schedule where ever you place them.
Anyway i will keep at the sync thing for a while and see what happens. Nothing so far. l8r

Sync issues with Ipod video

Hi - I just got my daughter an ipod video, and rented her a movie and I can't get her ipod to sync - it says the required "disc" is missing. I've run it through all the diagnostics and they check out okay. I'm a total novice, so any help would be appreciated.
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Janet

Same problem here - music syncs - tv shows do not.
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Audio sync issues with Flip video and PSE9?

If I upload directly from my Flip video camera to PSE9, the audio may start out as synchronized, but as the video progresses the audio becomes more and more out-of-sync. If I use Quicktime to upload the video and export it as a Quicktime movie, the audio synchronization is fine in PSE9. I have tried ALL the tech support suggestions, but no luck. Does anhyone else have this problem? I am running Windows 7.
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Ron

Hi Tim,
You need to add this setting:
dynamicStreamBufferTime=8
The actual value can be higher or lower. The best practice is to use a value that is twice the keyframe distance. Anyway, try different values and see which performs the best for your content.
I know that the setup page does not contain this option and it is not documented in the UserGuide. We simply missed it. Sorry.
Also note that the dynamic buffering algorithms are not being used for dynamic streaming content. I tried to explain this here:
https://sourceforge.net/adobe/smp/wiki/Dynamic%20Buffering/
Looking forward to your confirmation that this solved your issue.
-Andrian

IPhone sync issue with iTunes after Snow Leopard upgrade

I upgraded to Snow Leopard and since then iTunes does not see my iPhone 3GS and I am unable to sync. I've read the troubleshooting guide to no avail. What am I missing?

If you are running v10.6.3 as your profile suggests, update to v10.6.8.
Click your Apple menu / Software Update.
Restart your Mac after the updates are installed.
See if iTunes will recognize your iPhone.
If your software is up to date then try here > iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X

IPhone Sync Issues with new iTunes update

Well this morning my iphone would not sync past calenders. I was able to cancel the sync and get music on the phone but it wont go through the usual sync process of the photo library and contacts etc...anyone else having a similar problem?

Well its simple. Just go to your finder and search for iphone. You will find a backup folder. But, you should just be able to restore your iphone. Then after restore it will ask which backup your will like to use. Then in the drop down menu select your phones name and it should restore all contacts,text messages and notes as well as bookmarks. It worked fine for me until I used iFuntastic and Apptap. I guess it alterd the backup file and deleted all my notes. So, unless you have "hacked" your phone it should restore and re enter your info fine.

Iphone sync issue with photos

i had an iphone 3g did a backup, but did not have the photos checked to sync. i bought a new iphone 4s, and restored from that backup. the photos were not transferred to the new iphone 4s.
how can i get the photos from the phone 3g to the new phone? i'm afraid if i sync my old phone photos it will delete the photos from the phone. please help clarify how i can do this. thanks all.

Why don't you just import these photos to your computer, as designed, then sync them to your 4S:
Importing Personal Photos:
http://support.apple.com/kb/ht4083
Syncing Photos:
http://support.apple.com/kb/ht4236

Sync issues with iPhone 6 Plus and iTunes

I'm having issues with syncing my iPhone and iTunes.
I am running: Mavericks 10.9.3 | iTunes 11.4 | iOS 8.0.2
Every time I try to sync my iPhone 6 Plus with iTunes, the sync process gets stuck on step 5 of 5 (waiting for changes to be applied). The longest this has occurred for is 2hrs. After this time I have stopped the sync and ejected my iPhone.
I had another issue with my phone when playing music. When going to play music, I was given the error message saying that the song could not be found. I connected my iPhone to iTunes and went to the tab in summery page, 'on this iPhone'. I found the song and could see that next to the song was a small what looked like dotted grey circle. After Googling this, I found a video saying that if i was to remove all my music and then add it again, this should fix the problem with this song. I did this and this was when the issue occurred again.
I unticked the option to remove all music but the sync did not finish. So I cancelled the sync, ejected my iPhone and tried again. This time, the summery page of my iPhone said there was no music on my iPhone and the 'on this iPhone' tab, this all so said there was no music however, my music was still on my iPhone including the song that would not play. All played ok.
I have read lots in the Apple forums about lost of difference reason this may be happening. Things like bugs in iOS 8, app updates being transferred during the sync process, the latest iTunes version has bugs and even a dodgy USB cable could cause it. My iPod running iOS 5 syncs all ok but I get this problem as well on my iPad Air.
I all so had this issue with my old iPhone 4S. The problem occurred when running iOS 7 and 8 on the 4S. When I had it on the 4S, I did a restore of the 4S 4 times and thought I had found the issue down too a dodgy app. However, now that it has happened on my new iPhone and still not using that app, could this be an issue with my Mac/iTunes?
I am in contact with Apple Care, but this is such a long process.
So if anybody could please offer any advice on this or steps to try to maybe solve the issue, it would be really helpful. Or if anybody is experiencing the same problem, it would be good to know its not just my devices and Mac producing this sync problem.
I will update my post with any information provided by Apple Care as and when I get it.
Thanks for reading and thanks for your time.
Mark.

Hi,
Just wanted to updated my original post and give some more information on this issue that I'm having with my iOS devices running iOS 8.0.2 and iTunes 11.4.
Firstly I just want to updated my details about what version of Mavericks I'm running. I'm running 10.9.5 - I put the wrong version down in my original post.
So over the last week, I have had a few phone calls with Apple Care an am dealing with a senior technical advisor about this issue.
I have been given some instructions that I am currently working through to see if it solves the sync issue with iTunes and my iOS devices.
The Apple Care advisor has pointed out that a iTunes version issue with music that I have ripped to iTunes and the current iTunes version could be what is causing the problem. For example, every song that I have purchased from iTunes since having an account, I was told are all exactly the same the same when it comes down the to data/information about that track/album that iTunes stores with the music but when it comes to music that I have added to iTunes myself from a CD, this was added and encoded with the version of iTunes that was running at the time of adding the music. So going through all the music that I added to iTunes over the last 10 years, you can imaging that there was lots of mixed version of iTunes linked to lots of different music.
At the moment, I'm having to go through all my music and find any that I have added and create a new ACC version of that music and delete the old version. However, due to the amount of music that I have, this is going to take a long time. When I was on the phone to the Apple Care advisor, we did several albums as a test and they all synced over to my iPhone. This may just have been luck though at that time.
Now, I'm not saying that this will solve the problem that I have with the sync issue but I am going to try it and see how I get on. The only down side to this fix as far as I can see at the moment, is that when it's all done, I think I will have to fully restore all my iOS devices to get music on to them.
I will of course updated this topic when I have got through all my music and tried to sync my iOS devices.
Thank you all for your comments.

Sync Issues with iPhone 4/4S? I think I've found the problem.

Hello all!
I and quite a few others here have had syncing issues with our iPhone 4, and I think I've found a solution. I use an application called iToner 2 to create my ringtones, and after deleting all my iToner 2 created ringtones, I have no more sync issues.
If you are using any type of application that is designed to work with the iPhone and iTunes, I would suggest you not use it until it gets updated to work with iTunes 10.5 and iOS5.
I hope this helps.
Mike.

solved in store

Photo sync issues with iPhone 3GS

My wife is having two problems with photos on the iPhone.
The first problem she is having is some photos that she wants on the iPhone will not sync because "The iPhone cannot display them". The photos are in JPG format, and she has several other JPGs on the iPhone.
Which leads us to the second problem. When she syncs the iPhone with iTunes she gets duplicate photos on the iPhone. Also, they cannot be deleted as there is no trash icon when she browses them.
Her phone is a 1 day old 16 GB 3GS, using a Win XP machine (iTunes 8.2.1.6)
Any help is appreciated as she is very frustrated by this.
Thanks,
-Seth

Photos transferred from the computer to the iPhone via the iTunes sync process are selected under the Photos tab for the iPhone sync preferences with iTunes. Photos transferred via the iTunes sync process is a one way transfer process only - from the computer to the iPhone, and are removed from the iPhone in the same way - via the iTunes sync process - the same for music and video. Photos transferred to the iPhone via the iTunes sync process cannot be deleted by the iPhone. Photos captured by the iPhone - photos in the iPhone's camera roll can be deleted by the iPhone.
Not sure about the photos that will not transfer problem - I've never had a problem transferring any photos from my Mac, which are all jpeg format.

Sync issues with photos My iPhone 6 plus has 743 pictures...Itunes shows I have 2480 photos on my phone which is not true.

Sync issues with photos My iPhone 6 plus has 743 pictures...Itunes shows I have 2480 photos on my phone which is not true.

There are multiple reasons that lead to issue. You should read the troubleshooting guide to get the right solution to solve the issue: iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support

Intel and IPhone Sync issues

Some forwarded this to me. It might be relevant to some users here.
"Senior Editor, iLounge
Published: Thursday, November 5, 2009
News Category: iPhone
Intel has issued a comment concerning the iPhone sync issues some users are experiencing with certain PCs containing a specific Intel chipset. “Our leading theory is a BIOS or system configuration issue, but we are still investigating,” Intel said. The basic input/output system (BIOS) is the boot firmware run by a PC on startup, which identifies, tests, and initializes core system devices such as the graphics card, hard disk, and other hardware. As we reported earlier this week, the syncing issue appears to linked to Intel’s P55 Express chipset and its USB controller, which leaves the afflicted machines able to recognize the iPhone but unable to sync. The problem has been most prevalent among PCs running 64-bit Windows 7, but the issue has also been reported on machines running both 32-bit and 64-bit versions of both Windows 7 and Vista."

Hi R@chel,
It sounds as if you are having difficulty making sure your iPhone only gets the music you want. In order to do this, you need to manually manage the data that gets synced to your iPhone. This article explains how to do so -
iOS: How to transfer or sync content to your computer
http://support.apple.com/kb/HT1296
Specifically -
Hi R@chel,
It sounds as if you are having difficulty making sure your iPhone only gets the music you want. In order to do this, you need to manually manage the data that gets synced to your iPhone. This article explains how to do so -
iOS: How to transfer or sync content to your computer
http://support.apple.com/kb/HT1296
Specifically -
Syncing manually
If you prefer not to automatically sync content to your device, you can set up manual syncing:
Connect your device to your computer and open iTunes.
Click the Devices button in the upper-right corner. (If you're viewing the iTunes Store, click the Library button in the upper-right corner. The Devices button will appear.)
In the main iTunes browser window, select the Summary tab.
Select the option to Manually manage music and videos or Manually manage music. This will deselect the automatic sync settings for the Music, Movies, and TV Shows tabs.
Click Apply.
And -
After following the steps above, you can add individual songs, videos, and playlists from iTunes to your device. To add content to your device:
Select your device.
Click On this Device.
Choose Add to in the upper-right corner. If you drag a song, video, TV show, or movie while viewing the media in your iTunes library, a sidebar will show up on the right. You can drag your content onto the device. You can also create and modify playlists directly on the device.
Thanks for using Apple Support Communities.
Best,
Brett L
Thanks for using Apple Support Communities.
Best,
Brett L

IPhone sync issues with 3gp videos:

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