Iphone to mac itunes error message
I would like to transfer music from my MAC OS X to my iphone. When I connect the iphone to the mac, I get the following message:
The iPhone “Charles's iPhone” cannot be used because it requires iTunes version 11.1 or later. Go to www.itunes.com to download the latest version of iTunes.
Anyone had similar problems?
Hi, ScooterNeedsHelp.
Thank you for visiting Apple Support Communities.
This message indicates that your iOS device requires iTunes to be updated in order to sync. Make sure to process all updates for your Mac.
OS X: Updating OS X and Mac App Store apps
http://support.apple.com/kb/ht1338
Syncing an iOS device with iOS 7 requires Mac OS X 10.6.8 or later. This is also required to update iTunes. If your system is not on 10.6.8 or later, you can purchase 10.6 via the link below.
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Cheers,
Jason H.
Similar Messages
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I cant re-store my iPhone through the iTunes. Message which comes up says' the iPhonw could not be restored. An unknown error occurred (21). i tried all the options and nothing seems working. please help
Hi chiekoo,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/ts3694#error21
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
Best of luck,
Mario -
I set up a playlist in itunes and when I try so sync it to my iphone, I get an error message "itunes could not copy "x" to the iphone "x" because a timeout error occurred. Using itunes 10.5.2.11 and Windows Vista 64. Any help? Thanks in advance!
I have the same question and the only reply I've found on the forum was "change the USB hub", which HASN'T worked. So I am accepting new suggestions. Tks!
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I upgraded my iphone 5 to iOS 8 and now i get an itunes error message when I try to sync "this iphone cannot be synced. Unknown error. (-50). my icloud drive was stuck in an upgrade cycle, but i've stopped that and still get the error message.
I restarted itunes and tried again (based on a similar question/solution from 2012).
I don't get the error message anymore, but it's really sort of odd that after step one of sync, it looks as if sync stopped, and then all of a sudden you see step 4 of sync.
Also before the upgrade I had 7+ gigs of space free and after the upgrade I have 10 gigs free. seems like something is amiss, but it's not like I have anyway of determining that. -
My iPhone 4 has an error message on the screen that reads "iiPhone disabled connect to iTunes" I've tried connecting and can't get anywhere what do I do and what is the problem?
Your phone is disabled for some reason. Maybe you entered the wrong Passcode too many times. In any case you need to do just as the phone is instructing you to do. Start the latest version of atones on your computer and connect your phone. iTunes should guide you through the process of getting your phone working again. Here's a link to an Apple support page on this:
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support -
im trying to restore my iphone 4 but getting error message as could not be contacted or temporarily unavailable plz help
Hey santhosh.pv,
We have a few articles that can help troubleshoot the alert message in iTunes you see when you are trying to restore your iPhone 4. You can resolve many restore issues using the troubleshooting steps documented here:
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
The next article is the companion of the more general article above. Follow the above article first. If, after following that article, the issue persists, continue with this article:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/ts3694
Cheers,
David -
When i restor my iphone i get an error message what can i do
when i restore my iphone i get an error message 1601?
my phone has froze and i cannot connect it to itunes, windows keeps saying i need to install the software but then it ask for a disk to do this. I dont have one and i cannot use my phone as it is stuck with the itunes and usb lead on the screen.
Please help?In the course of your troubleshooting to date, have you worked through the 1601 (and related) sections of the following document, tanya?
iTunes: Specific update-and-restore error messages and advanced troubleshooting -
I was trying to back up/sync my iphone 3GS ut the error message says I can't because Apple Mobile Device Service isn't started. I don't know what thisis. Help.
See Here
AMDS for Mac
http://support.apple.com/kb/ht1747
AMDS for Windows
http://support.apple.com/kb/TS1567 -
HT4623 my iphone froze up after error message
my iphone froze up after error message and i am now unable to restore. showing usb connections with arrow to Itunes. how do i fix this?
If by the "starting screen" you mean the Apple logo, then your phone is coming across a software issue that prevents it from finishing it's boot sequence. You will need to replace the software and firmware on the phone to get it back up and running. Doing this will also remove your data from the phone, so hopefully you have synced recently.
To put your phone into DFU recovery mode:
1. Make sure your phone is connected to a computer with iTunes on it.
2. Hold down the sleep/wake button and home button at the same time for 8 seconds.
3. Let go of the sleep/wake button and continue holding the home button.
4. If successful, the phone's display will main black and a dialogue box will appear in iTunes stating thet it detected a phone in recovery mode.
5. Click OK, then click Restore.
After that the phone should be up and running and you can sync your content back. -
I recently started receiving the following iTunes error message when I attempt to update the software on my iPad or iPhone: "The iTunes library file cannot be saved. You have exceeded your storage quota on the disk you are attempting to use."
Any ideas what I need to do? The software won't update on my iPad, and I need to update through iTunes, as my iPad does not have enough free space to use the OTA service.You need to free up space on your boot drive.
(I am going to ask the mods move this to the MacBook Pro forum.) -
We were able to update iPhones but get an error message when trying update our iPad. Ay suggestions?
What iOS are you currently running?
If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Cheers, Tom -
I am restoring my iphone it is showing error message 16 what is resolution
i am restoring my iphone it is saying error message of 16 what is resolution plz help me out
Hello m.rameshfromind,
The following article provides further information regarding this error, and steps that can help get your iPhone restored.
Check for hardware issues
Related errors: 1, 3, 10-47, 1002, 1011, 1012, 1014, 1000-1020, 1669.
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/TS3694
Cheers,
Allen -
Whenever I synch my iphone i get an error message the yelp
Whenever I synch my iphone i get an error message the yelp and redlaser apps were not copied to my itunes library because my computer is not authorized. The apps were free and my computer is authorized. Does anyone have an idead what's going on?
PhilI get this ANOYING ERROR EVERY TIME!!! WHY CANT I DELETE APPS ON MY IPHONE AND ITUNES FOLLOW WHAT I DO WHY IT CANT DO THAT???
I cannot believe we are the only two guy that have those problem??? -
ITunes error message - "video format is not supported by the iPad" My video is mp4, mpeg-4.
When syncing my iPad 2.... Why do I get this iTunes error message? "video format is not supported by the iPad"
My video is mp4, another is mpeg-4.
I thought the iPad 2 could play almost any format.Must conform to these specs:
Video formats supported: H.264 video up to 720p, 30 frames per second, Main Profile level 3.1 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format
Or download an alternate video player,such as avplayerhd. -
I have itunes set up on a PC with all my music, apps, etc. I want to stop using PC and move my iTunes and files to a Mac I bought and synch my iPhone with the Mac. Can I just synch iPhone with Mac iTunes and will it copy all my stuff onto Mac, or will I have to copy files from PC onto Mac?
Here are some of the links to get you started.
https://discussions.apple.com/thread/3727530?start=0&tstart=0
http://support.apple.com/kb/HT4527
http://www.macworld.com/article/1146958/move_itunes_windows_mac.html
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