IPhone totally dead; DO NOT update to 2.1 if you are on O2 in the UK
I have moved from happily using the phone on 2.0.2, and using Mail (MM) and Safari properly this afternoon to a total shutdown
Like most of you, I have waited eagerly to upgrade to 2.1. The moment I upgraded, within seconds of 'testing' the phone via sending a test email to myself at work, the signal bar went from the 'pretty new 3G' to No Signal. Since then, it has been going from either full signal 3G to No Signal. Safari and Mail has also gone from full functionality to no connection (even though it says full signal 3G on the phone). Voice services has gone from bad to now non-existent. Even with full signal 3G, I was not able to call out or receive calls.
I've been on the phone with 02 iPhone tech support and can confirm that they have not been briefed at all that today's the day for 2.1!! Through all matter of trouble shooting, they have no idea apart to say that it's probably my phone and it's definitely got to be the upgrade as it was working just minutes before
So... now I do not have an iPhone anymore....
Have tried resetting restoring, every other thing.... and am still trying...
My story.
We (my wife and me) have an Iphone 3G. After really being eager for the update (especially for battery stamina) I updated both Iphones with Itunes 8 because that was required. After the update both iphones where completely dead. So I tried the restore function in Itunes. After unpacking the software progression menu, the restoring was in progress. The restoring went to appoximately 2/3 of the progression menu and that collapsed... The message was something like "could not restore unknown error -6"
After restartin over and over again trying to reboot both mac and Iphones, trying reboot with option key.. I have done really everything (at that point I knew that was useless but still kept on trying)
My sollution was the following.... I released the connection form the iphones and plugged the USB cables into a HP laptop running windows XP. Downloaded itunes 8. Then itunes mentioned the update so I ran the update. After this it was really easy to bring back the Iphones back to life (THANK YOU MICROSOFT) of course both iphones now contained the standard installation stuff... (please note that installation will take up to 30 minutes for one Iphone)
After reanimating the iphone through my windows laptop I again connected the iphones to the Imac again. At this point the itunes in Imac asked to bring backup to the iphone.
And it all worked out fine...
I HOPE THIS WORKS OUT FOR ALL OF YOU..
After the Iphone plackout I tried to call Apple, their automated message directed me to the dutch telecom provide Tmobile. They where NOT prepared. The very nice guy on the telephone said "i will transfer you to our special Iphone service dept.... 10 seconds the guy came back that the Iphone department knew about the problem and I needed to bring the Iphones in for repair. I am a paying customer for two Iphones but aparrently I am not good enough to talk to...... I solved this problem while they pay people to bring me the solution that do not even want to talk to me....
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My iphone 3gs is totally dead and not charging if I will connect to power connector too
My iphone 3gs is totally dead and not charging if I will connect to power connector too
It shows only the battery charging sign when I will coonect to power connector and press menu button. But if I will put it for whole day or night too , It is not charging.
Please tell me what I can do.
I am so frustate.
Please help me.
ThanksAre you currently plugging it into a computer? If so, try plugging it into a USB power adapter. It's possible that you're trying to charge it from a low-power USB port, and that's not enough to sustain your phone and get it charging.
If you're still unable to get it to charge, schedule a visit with your local genius bar at apple.com/retail -
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Hi there bowlerinager75,
Welcome to Apple Support Communities.
The article linked below provides troubleshooting suggestions that’ll resolve most issues like the one you described, where your iOS devices are no longer recognized by iTunes on your PC.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
Cheers,
-Jason -
my iphone 4 8gb is not updating or restoring to ios6.1.3 its shows sum error (21) or your iphone is not eligible for this build
Read this for error 21
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart. -
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I also live in the United States so redownloading shouldn't be a problem.
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I checked all the posts regarding this, it seems I have a 3G. Only found out now how to check my model. Thanks for your reply.
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Any help appreciated.
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Thanks!Hi skippy2012trev,
Welcome to the Apple Support Communities!
I understand that you updated your Apple Id and password but now you are being prompted for the old information in iCloud. You are on the right track by changing the Apple ID back to the previous email address temporarily so that you can sign out. You should not need to verify the email address. After you edit the Apple ID back to the old email address and then sign out of iCloud on your iPhone, edit the Apple ID back to the address you would currently like to use. There is no need to change the password again, only the email address, unless you prefer to update the password again.
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe -
Hello, I've updated the iPhone I have got I have a problem I hope you respond to some of the applications no longer work, such as the safari and skype and many applications are no longer working with the ios7.0.4
Standard troubleshooting...
1. Try a Restart by pressing the sleep/lock button until you see the slider. Slide to power off. Restart by pressing the sleep/lock button until you see the Apple logo.
2. Try a Reset by pressing the home and sleep buttons until you see the Apple logo. Takes about 5-15 secs of button holding and you won't lose any data or settings.
3. Remove apps from Recently Used (multi-tasking) list...
- From any Home Screen, double tap the home button to bring up the Recents List
- Swipe up on the app preview card to remove it from the list
- Press the home button when done.
4. If still a problem restore with your backup.
5. If still a problem restore as new, i.e. without your backup. See how it runs with nothing synced to it.
6. If still a problem, it's likely a hardware issue. -
i bought an iphone 4 from my friend and he do not know his apple ID and we are trying to know the email attached to is apple ID so we can rest it cause he forgot them as well and the reset button in the 2 steps always says that the email is always sent ! ( even if you wrote a worng ID like ( asdasdasd ) it will say sent !! how come and now am trying to know or need a hint on that email so my freind could try to remember it !
to those who will think that this phone is stolen , no its not and i would love to go to apple store if there is 1 in jordan so they can help us ,
i have everything with this iphone the box the catalog its serial number , everything but the ID and the (and apple ID is everything as you know)
so please if anyone have any suggestion to help me , and even apple it self if the can help me to get a support from them cause i tried everything to contact them by mail or any other option since as i said there is no apple store in jordanhe knows his ID , if he did all whats in the link he can get his password back ?
how can i make him call applecare ? is there a way to speak to them from jordan ??
i have been trying to reach any1 in apple so they can communicate and help my friend (us) to make him remember it .
am not asking for the password or trying to get into the phone without using it , and i can take my money back though i need to help my friend as well since now he cant use it as well.
thanks kil -
my Iphone 4 will not start up, when i connect it to itunes i says : Activation error This device is not registered as part of the iPhone Developer Program.If you are a member of the Program, please register your device in the iPhone Developer Program Port
Well, you downloaded a bootleg copy of iOS 7 beta and have installed it on your phone without being a developer. It has bricked your phone and you cannot get help here because doing what you did has voided your warranty. Have a nice day.
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Mike HillyardThis forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes for Windows forums.
Regards. -
Hi I want to back up my photos from my iPhone 5. How can I do this? I have an iPad mini but cannot sync to an iPhone as iPad does not have USB port. Can you help please
You have to back them up to a computer. You would import them either to iPhoto or to the Photos app in your PC:
http://support.apple.com/kb/ht4083
Cheers,
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