IPhone TouchScreen Dead Spots - Screen Issues
My iPhone 3G touch screen has a Deadspot / Dead Area across the entire Right Hand Side! (about 1/5 of the screen); so i cannot scroll, select icons on the right OR worst of all cannot uses the backspace button in text edit mode - any ideas what i can do?
Hard Reset, Software Update or Restore has not worked - this is def. a hardward issue.
Message was edited by: iknowmichael
Solved (for me)
I had exactly the same issue - a portion of the screen on my 3G was unresponsive (the lower row of icons on the home screen) but seemed OK in SMS and Safari.
I tried backing up and restoring to no avail and was all set to book a date with the Genius bar... but guess what? I went to the movies last night and switched off my phone for at least 2 hours. When I switched it back on everything worked perfectly!
Similar Messages
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White iphone 4 touchscreen dead spots
Hello Everyone,
I just bought an officially unlocked iphone 4 and there are dead spots on a specific part of the touchscreen. When I try to type in the virtual keyboard, some letters, numbers, and characters do not respond; 'w' and '2' and '/'.
I also tried to move apps around the same positions and they move back as if I removed my finger from the touchscreen.
I tried power off/on, reset holding sleep/wake button with power button for 15 sec, and restored the iphone to its original factory settings. None of those solved the problem .
Anyone facing this problem?? Is there any solution to this problem??
Your help is appreciated..Solved (for me)
I had exactly the same issue - a portion of the screen on my 3G was unresponsive (the lower row of icons on the home screen) but seemed OK in SMS and Safari.
I tried backing up and restoring to no avail and was all set to book a date with the Genius bar... but guess what? I went to the movies last night and switched off my phone for at least 2 hours. When I switched it back on everything worked perfectly! -
IPad mini Retina touchscreen dead spot
ok, my iPad mini retina's touchscreen occasionally becomes unresponsive in a small area near the top. hitting the sleep/wake and logging back in always fixes the issue. Anyone know what might be wrong? Maybe in need of a total reset and starting over?
If it has NEVER been jailbroke, here are some standard repair procedures:
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again. Also, read this. -
IPhone Touchscreen Dead Zone - How Best To Get Support / Repair
I'm relatively new to the world of the Mac. My first Mac device was my iPhone and I was an early adopter and I immediately feel in love. It's ironic because I have been contracting to an Apple software development company for the last 4 years and have yet to own my own Mac.
Nevertheless, I was disappointed when my iPhone showed signs of a manufacturing or component defect. There is a strip across the bottom the screen that will not respond to touch input it all. It happens to be right along the area where you need to touch "Call" when manually dialing a number and covers the entire bottom row of the keyboard.
As I am new to all things Mac, I figured my best bet was to go to the nearest Apple Store in the hopes I could have my phone sent back for warranty repair and hopefully obtain a loaner phone while I wait for mine to get repaired.
When I got to the store, the staff member was quite helpful and asked me if I had upgraded (yes), restored (yes twice) and did a hard reset (yes). He confirmed that there seemed to be a problem, but then I learned that I needed to make a "genius bar" appointment to get the problem resolved. The next appointment wasn't for another 3 hours.
The person told me my best bet was to sign up for an appointment and come back to have my phone looked at. Since the store is not near my house or my work, this made it tough. I was disappointed, especially since it seemed obvious to both of us that I didn't need a "genius" to verify that my phone needed to be sent in for repair.
So, my question is, do I have any other options? Can I get support at my local AT&T store? What is the fastest way to get a replacement phone to use and get my phone back to Apple to get repaired?
Unable to make outgoing calls or to type the letters ZXCVBNM,
Jerry
p.s. While at the Apple store, I did, however really fall in love with the 24" iMac which I am considering for my next purchase. Especially since I mostly do Ruby development these days.Jerry Brady,
First, are you using your iPhone with a case that has a magnetic closure, or near other magnets such as a money clip? If so, trying leaving the iPhone away from the magnets for a few hours and see if the issue clears up.
Second, you have a couple of options for obtaining service for your iPhone. The first one is through the Genius Bar, with either an appointment, or sign up for standby and wait for an available Mac Genius. You can make appointments online by selecting your store on http://www.apple.com/retail and then clicking on the link from that store's page.
The other option for service is through AppleCare, by calling 1-800-MY-IPHONE. They will want to troubleshoot and gather information, but can then set up the repair for you.
With either option, you can get a service iPhone as a loaner while your iPhone goes in for repair. It is FedEx'd both directions, and that is included in the repair. Typically 3-5 business days turn around.
There is more information in the Service FAQ which can be found here:
http://www.apple.com/support/iphone/service/faq/
Hope this helps,
Nathan C. -
I was playing a game, then, i stopped because my class is about to start
After the class i checked it and its dead. Its not low on battery, its 88% when i stopped playing
I hold the lock button and home button, and it works.
It opened again and im using it right now
So my question is, will it happen again? Is it normal?
Im pretty scared lol, i dont have enough money to buy the 4s or 5Hold down the Home and Power button for 20 seconds. And try to update again.
Also read and follow this:
http://www.apple.com/support/iphone/assistant/restore/ -
IPhone 4 - White 32GB Screen Issue
Hi. I don't know if I'm crazy or what but the white iPhones screen seems different to me than the black model. I used to own the black iPhone and the screen was flawless however on the white one I sometimes notice excessive sharpness on the keyboard. I compared the white one with the black model and the black models keyboard looks smother while the white one looks too sharp. To understand me better is like when you take a picture and try to sharpen it the image gets grany. Well that sometimes happenes with my phone. I changed it cuz I thought it was a defect but my second model also does that. Is this normal for this phone due to that the glass received a UV treatment?
The J means it's from Japan, I believe. There are 2 carriers in Japan Softbank and au. If you are not in Japan, the phone is useless to you. Niether one of them offers unlocking.
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Does My iphone 4 have a screen issue?
When you look at the iphone 4 screen around the side of the screen itself you can see behind the actual screen, it looks like the blank glass that they use is very thin and see through??
Are you referring the approximate 1mm gap between the black masking on the underside of the glass andnthe viewable portion of the LED display? If so, thats totally normal... At least all of the iP4s I've seen have had it.
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my iphone totally dead, blank screen no matter what i do nothing happens, ther is plenty of power in the battery
see here
http://support.apple.com/kb/TS3281 -
Hey I have an iphone that I got from a friend as a gift never activated it but it seem as though it has dead spots how do I replace the LCD screen and will apple take it back. I don't know, I had it for a while without even looking at because to be honest I liked my blackberry. So how do I go about getting this fix; do I have to pay extra to get this fix or is it unfixable. I don't have a reciept and my friend didn't keep it. So should I bother with this phone because I'm not going to activate or bother signing up for a plan if this thing isn't going to work.
I've had my iPhone since August with no problems. I love it. Just this morning the very bottom part of the touch screen became unresponsive. The rest of the screen is fine. It's like the sensor in just that part of the screen has gone dead for some reason. Of course this also happens to be the part of the screen where you "slide" to answer a call, and also access the phone, mail, safari, and iPod icons. Also the "slide" to unlock the phone is located in this area. Basically this malfunction has rendered my iPhone unusable. I have turned it off and on, and also reset and restored it through iTunes. None of that works. It appears to be a hardware issue and not software. I wonder if this is a problem that will occur widespread in iPhones after several months use, or if my problem is somewhat isolated?
I'm frustrated as EVERYTHING is on my iPhone. I have an appointment tomorrow at the Genius Bar to have it checked out. Thank goodness I'm near an Apple store or I would be even more frustrated. I also have everything updated and saved on iTunes so it will be easy to personlize my iPhone again once the problem is fixed.
Ernie -
Over the past couple of months, my iPhone 3GS has had dead spots on the left side of the screen, preventing me from using the r, d and x keys, the number 4 and the semi colon and comma keys. Does anybody have any ideas on why this has happened or any ideas that I'll be able to fix this problem?
Just a note; I can't put my phone to sleep or turn off as my lock button isn't working, so I'm using the AssistiveTouch settings.
Thanks.hannahhfoskett wrote:
I would gladly upgrade to the next model if my contract was due!
This has no impact on the ability to purchase a new iPhone... it simply means that the newer one will not be at a fully subsidized price.
You could always take it to Apple and do an Out of Warranty exchange (I'm assuming the device is out of warranty) for $149 US. -
My iphone is experiencing dead spots on the top portion of my screen. My dilema is that I bought this iphone and move to Canada this year, now i am worried that my phone will not be covered by warranty. Can anyone please give me some suggestion or help?
Those are dead pixels. Take the phone to an apple store and set up an appointment with a genius bar member. They will most likely give you a replacement phone. The dead pixel is hardware issue and cannot be cured by software
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Hi there,
I was just working away on the web, everything completely normal and all of the sudden I had a 1 and a 1/4 inch section just refuse to register my touch. So I rebooted it, restored and all around tried to get the thing to work. I've seen posts of similar things but I wanted some input as to what to do. I work in a secure location outside of the US so I can't go to an Apple Store. Any ideas, input?Hi Arthur,
I own and use a iPhone (Serial Nummer Week 28) about 6 months right now. Since three weeks a dead "row" startet to evolve and disappeared partially just right in the middle of the screen(seen from holding your phone upright).
The "dead row" on my touch screen now does not disappear anymore and widend a little bit and I barely cannot touch the "Send"-Button when finishing SMS and cannot use the "settings" button anymore.
Luckily I am on 1.1.3 now, where I can move and push the icons around and put useless Icons in the dead spot, but unfortunatly my iphone is dying from the touchscreen view and it is a pain to use when scrolling through my recent callers list, because it stops at the dead spot and triggers a call.
The reason why this is, is - I believe - I put my iphone most of the time in my backpocket and then sit in my car or on the floor in my house just on the screen. Then I realize - uups there is my iphone, have to put it out of the pocket, I guess it is too late and maybe I have sitten my touchscreen "through right in the middle".
In the meantime I bought a new one, and try to put it in my front pocket...
best
Rob -
Has anyone on the forum experienced an issue with "dead spots" on your iPhone? I have approximately a 1/2 inch vertical strip near the bottom of my touchscreen that is unresponsive to touch.
Also, my power adapter wouldn't charge my phone and sent it back to Apple a couple of weeks ago however, the new adapter has not arrived.
Am I just unlucky or are these issues being experienced by other users of the iPhone?
Thanks,
kzibI took it into the Apple store for repair. Here are the questions they will ask you:
1. Is the "liquid immersion" marker activated (e.g. user dropped in liquid)
2. What is the approx percentage of partial area multi-touch failures vs full are multi-touch failures?
3. Did the user ever note if the unit had condensation on the surface out of box?
4. Did the user ever note if the unit had condensation on the surface during normal use?
5. Physical defect or - did you also see out of box? (sic)
6. What was the time to failure? (how long it took to fail)?
7. Is the failure always reproducible or intermittent?
Looks like the Apple techs think its condensation related. I did not notice any condensation - I do travel a lot so the change in environment might affect it: pressure and/or humidity. -
Dead Spot-Top of the Screen (With: Maps - Stocks - Clock - Safari - iPod)
Dead Spot-Top of the Screen
I see some problems with the bottom of the screen but here the problem is with the top of the screen.
I can't use some part of this Applications, I don't know why, I already reset and restore the iPhone some times, and there is no change.
Maps - I can't type any direction on the search field.
Stocks - I can't select the first stock on the list.
Clock - World Clock - Edit - I can't select the Done button.
Safari - When the Phone is horizontal I can't select the Add Bookmark or the Back button.
iPod - When the Phone is horizontal I can't select the play button.
Please let me know how can I fixed or how can I change my iPhone, I'm working in McAllen Texas and the only Apple Store near to here is the one that is in San Antonio, so its like 3 hours driving, what can I do?If they try and make u pay for a loaner phone, be insistant that they give u one free of charge! I had to send mine in for repairs, but talked them out of the $30 loaner phone fee..only makes sense that we shouldn't have to pay! cheers
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Dead spots on touch screen, but only when using text or safari
For some reason my phone has dead spots, which CHANGE although one thing is consistent. I cannot press "send" on a message unless I am replying to a text straight away. I cannot initiate and then send.
What is stranger, is that if i pull up the SAME keyboard on the facebook app, it works perfectly.
So far i have tried recalibrating, resetting and restoring the phone to no effect. If has not been in water (unless splashed unbeknowns to me)
Has anyone had a similar issue and how did they fix it? My iphone is 3rd gen so no warranty but was in perfect working order until yesterday.I can certainly understand your frustration. I have not heard of any other cellphone or PDA manufacturer that gives out free loaners while their equipment is being replaced. Although I have certainly heard about this practice in BMW and Mercedes dealerships, the cellphone/PDA industry is a little different.
I am surprised they had never heard of the problem, which probably means they have never visited this forum. I have read many posts regarding this problem, and if a reset/restore doesnt do the trick, it has always required repair or replacement.
Its the same with a Treo or a Motorola Q or a Blackberry. It is not reasonable to expect the manufacturer (Palm, Motorola, etc) to provide free loaners. The cost for this "free" service would inevitably have to be passed on to all buyers. I have a cheapy GSM phone in a drawer I use to stick my SIM card in when I don't want to use my iPhone, or in the event I have to send it in for repair. Having that alternative is my responsibility, not Apple's.
Now that I think of it, Palm doesnt even rent loaners. I would have been stuck with NOTHING had my Treo required service. At least Apple gives me a better choice.
That's another spin on it.
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