IPhone unlocking: Carrier Update no longer an option?
I'm in the process of unlocking my iPhone 4 through AT&T, and I was told that when I plugged my iPhone in I would be notified of a carrier update to install. I did this yesterday, and the carrier update appeared, but I declined it so I could do it later. Now when I plug in my iPhone, I don't get the option for a carrier update anymore. What happened? Did I have one chance to update and now it's gone? Do I have to call AT&T again?
I don't know if this is important, but when I plugged my iPhone in I had to update to the latest version of iOS. Is it possible the carrier update compounded with that and it's already done?
Thanks very much. I'm leaving the country tomorrow so I hope I can get this figured out tonight!
Restore your iphone as new.
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SadisticIron wrote:
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Buzz! Thank you for playing!
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Hi there.
I use an iPhone with the Canadian provider, Fido. I purchased the phone from Fido and signed up for a 3 year contract in order to recieve the phone at the reduced price. I understand that Fido performs a carrier lock on the phone when you sign up in this way so that the phone can only be used on the Fido network.
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See the chat conservation below.
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=================
Thank you for your patience! Your AT&T Representative will be with you shortly.
Welcome! You are now chatting with 'Amy Jordan'
Marco Jager: I Amy,
Amy Jordan: Good morning Marco!
Marco Jager: I have an iphone (old one) and i live in the netherlands europe.
Amy Jordan: I see that you are not logged into your online account. No worries at all I can absolutely help you get logged in.
Marco Jager: Yesterday i tried to upgrade the iphone, but it got locked.
Marco Jager: Apple tells me its has an AT&T account.
Marco Jager: I was not aware off.
Amy Jordan: Did you ever have an AT&T account?
Marco Jager: so i would like to have an unlock on this 6 year old iphone which i could use untill yesterday
Marco Jager: no
Amy Jordan: Okay let me look to see what we can do.
Marco Jager: thank you
Amy Jordan: My pleasure.
Marco Jager: imei 01 143400 455978 5
Amy Jordan: Where did you purchase the phone?
Marco Jager: i'm not sure, but it was in china, i think it was either hong kong or shanghai
Amy Jordan: Was it from a person or a store?
Marco Jager: a store
Marco Jager: i think the phone was intended to be sold in the usa
Amy Jordan: Okay and when did you purchase it?
Marco Jager: about 6 or 7 years ago
Amy Jordan: Okay thank you. I am am reviewing things now Marco.
Marco Jager: i travel a lot so i'm not sure
Amy Jordan: No worries
Amy Jordan: Thanks for your patience
Marco Jager: No worries :-)
Amy Jordan:
Amy Jordan: Was the phone ever used?
Marco Jager: Yes it worked fine untill yesterday. After the ios upgrade to 3.1.3 it got locked.
Amy Jordan: What error does it say on the phone?
Marco Jager: it says it is locked
Amy Jordan: Is the screen locked? Is the SIM locked?
Marco Jager: actually the phone is not saying anything, it is only for use of emergency calls, so it is locked
Marco Jager: Apple says it is locked
Amy Jordan: If it has been used on other carriers up until yesterday it is definitely not locked to the AT&T network.
Amy Jordan: What carrier has it been used on?
Marco Jager: KPN
Marco Jager: But apple says it is locked on at&t
Marco Jager: they used the imei number i provided
Amy Jordan: If it were locked to AT&T it would not have been able to be used on KPN.
Marco Jager: ??
Marco Jager: you tell me
Marco Jager: is there a policy that states that (i)phones older than say 2 years can be unlocked?
Amy Jordan: Not at all.
Marco Jager: ok
Amy Jordan: I am researching to make sure it is in fact locked since you have used it on another carrier that indicates that it is not locked.
Marco Jager: i will wait
Amy Jordan: Thanks
Amy Jordan: It is not appearing locked to our system. It has never been active on an AT&T account?
Marco Jager: I never had an AT&T account. It was new when i purchased it.
Amy Jordan: Does the phone have an AT&T logo on it?
Marco Jager: no
Amy Jordan: Okay it was never locked to an AT&T account, there is no way to unlock it since it was not ever locked to AT&T. I would definitely return to the Apple store to let them know that they need to look further into it.
Marco Jager: I will, but i feel in the dark now. Apple tells me that their system says it is registered to AT&T , AT&T says it is not. I dont know what to do now.
Marco Jager: Apple even showed me the on line assistance form AT&T.
Marco Jager: to get this sorted out.
Amy Jordan: The only thing that I can think is maybe Apple entered the IMEI in wrong to show locked but I can assure you that the IMEI that you provided is not locked in our system.
Marco Jager: No they did not, because they cross reverenced it to the serial number
Marco Jager: they matched perfectly
Amy Jordan: Okay well I would definitely return to them because that IMEI is not locked to AT&T networks.
Marco Jager: so my iphone is not locked
Marco Jager: thank you
Amy Jordan: Not with AT&T.
Amy Jordan: You are most welcome Marco!
Amy Jordan: How else can I help you out today?
Marco Jager: I would like to have my iphone unlocked.
Amy Jordan: It is not locked to AT&Ts network, if I could unlock it I definitely would.Maybe you should call Apple again and ask for a Senior Advisor and/or ask them to look more closely at the Activation Profile information.
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Hello! I have a factory unlocked iphone 4 with a T-mobile sim. Every time I connect it to iTunes, it says that there is a carrier update. My question is: is it safe to download this update or it can lock my phone to T-mobile? If I know right, its impossible to lock a factory unlocked phone, but I just want to be sure of this. Thanks :}
Providing it is a factory unlocked phone then it will not relock to any network.
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Am facing issue on my iphone 5s after updating to ios 7.1.1, every while the phone hang after lock it and cannot unlock and even cannot turn on the screen this is so annoying, kindly advice if i have to go back to the store as device still under warranty, and if its a hardware issue or software ??
Hello HaithamOkeely,
We've an article that provides the following troubleshooting steps that may help stabilize your iPhone.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on), reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let it charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Cheers,
Allen
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