IPhone unplugged during update - Now completely dead

Hi,
Yesterday while attempting to update my iphone, the USB cable came loose, disconnecting the iphone. After waiting several minutes, i decided to reset the iphone, and it told me to re connect it to a computer
I re-connected it and itunes asked to restore the iphone, which i did, however after several minutes of preparing the phone to be restored, i recieved an error 1604, stopping the process.
I attempted to solve this problem by changing to four different computers, all of which gave me the same result, and i followed the advice on apples support database to no help either (however, I had a great degree of difficulty understanding what to do)
Any ideas?
Thanks

Try recovery mode:
Eric Hermanson
Re: iphone 3G is as good as dead
Posted: 15-Aug-2008 9:33 PM in response to: FH Person
To enter recover mode:
1. Turn your phone OFF. If you can't turn it off, FORCE a turn off by holding down the Power and the Home buttons together for 5 seconds.
2. While your phone is turned OFF, HOLD DOWN the Home button. Keep it held down.
3. Connect your phone to the USB cable on your computer. KEEP the Home button held down during all this time.
4. Keep holding the Home button down until you see the iTunes/restore screens appear on your computer and your iPhone.

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IPhone was unplugged during update; now completely unusable, not recognized

So I was updating to the latest iPhone software through iTunes when somehow, the USB got unplugged. Now, the phone is always off; when I turn it on it just has a picture of a USB cable pointing towards the iTunes logo for a few seconds, and then shuts off again. It's comepletely unusable. When I plug it into the USB port, it is recognized in Windows and the computer and all, but it doesn't appear in iTunes, and the iPhone's screen is the same image as when it is unplugged.
HELP PLEASE!!!
No phone + No music = Death.
=[.
Thanks in advance!
--Sarah.

Try forcing your iPhone into Recovery mode.
Disconnect the USB cable from the iPhone.
Power off the device (Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone or iPod touch to turn off.
Press and hold the Home button while reconnecting USB cable. When you reconnect USB, the device should then power on.
Continue holding the Home button while iPhone starts up. While starting up, you will see the Apple logo.
When you see "Connect to iTunes" on the screen, you can release the Home button and iTunes will display the recovery mode message.
This will require an iPhone Restore.

TS3694 my iphone crashed during update now i have to restore but dont have my latest photos backed up ? i have a picture of itunes with the usb on my screen and cant go any further? is there a way to get it back without the update?

my iphone crashed during update now i have to restore but dont have my latest photos backed up ? i have a picture of itunes with the usb on my screen and cant go any further? is there a way to get it back without the update?

http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
worth looking at for the future to understand backing up etc

Iphone unplugged during update. Itunes shutting down.

I was updatting my Iphone and it was disconnected from the computer in the middle of the update. The screen on my IPhone says to plug it into itunes, but every time I plug my phone into my computer Itunes shuts down. I have already tried uninstalling itunes and re installing, the same thing happens.
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Try recovery mode:
Eric Hermanson
Re: iphone 3G is as good as dead
Posted: 15-Aug-2008 9:33 PM in response to: FH Person
To enter recover mode:
1. Turn your phone OFF. If you can't turn it off, FORCE a turn off by holding down the Power and the Home buttons together for 5 seconds.
2. While your phone is turned OFF, HOLD DOWN the Home button. Keep it held down.
3. Connect your phone to the USB cable on your computer. KEEP the Home button held down during all this time.
4. Keep holding the Home button down until you see the iTunes/restore screens appear on your computer and your iPhone.

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Know I have phone dosen't working and I can't try to do something, I look in tutorials they don't have anything, they solutions for problem close, but not this one.

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No not jailbroken. After the update which took about 45 minutes. The phone went black. Dead. Wouldn't restart. Using the new itunes I tried to restore it. It went through the motions; the white Apple and progress bar appeared on the iphone screen. Then I got a message "Itunes has detected an iphone in recovery mode. You must restore this iphone before it can be used with itunes." Then the phone went completly dead again. I Repeated the process and got the same results. Is there another way to restore the phone if it's dead, besides itunes?

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jailbrake,
As in STOPPED working!!

New logic board, and new display, but now completely dead.

Hi guys,
I've got an iBook G3, running 10.3.9.
In December 2006, the logic board failed, so I bought a MacBook, because I didn't have time to be offline waiting weeks for Apple to replace the iBook's logic board.
After much badgering, Apple reluctantly replaced the iBook's logic board under the extended warranty program.
While the iBook was with the Apple repair store, they replaced the display for new as well, even though I didn't ask them to, and even though I wasn't charged for it.
I presume that was because the store discovered that the display was duff enough to be replaced under another extended warranty program.
When I got the "repaired" unit home, with a brand new logic board, and a brand new display, I turned it on, and it seemed to be working fine, so I turned it off, and continued to use my MacBook.
A few weeks ago, the second logic board on my MacBook failed (another long horror story entirely), so I began using the iBook for the first time since it had been "repaired" some six months earlier.
Almost immediately, the iBook began exhibiting a major problem, specifically that I'd be typing away, and suddenly the display would go black.
I could just about see the icons and documents on the screen, but the unit was unusable.
So I pulled restarts, full shutdowns, disk utility, zapped the PRAM, etc, all to no avail.
It seemed to be an intermittent problem.
For example, sometimes, from a cold start, the unit would work for two or three hours until the display went black.
Other times, I'd pull a cold start, and it would go straight to the black display.
By chance, I discovered that if I gave the iBook a shake, the display would come back on.
But then it would go black after a second or two.
And then with another shake, it would come back on for a second or two.
And then it would go black after a second or two.
And then with another shake, it would come back on, sometimes for a couple of hours at a time.
So I figured that it must be a cable which, during the installation of the logic board, and/or the new display, wasn't seated correctly by the technician.
I phoned Apple, and told them about it.
They said that because I had reported the issue beyond 90 days since the logic board had been replaced, it was no longer Apple's problem.
I explained to Apple that I hadn't used the iBook for six months, because I had a MacBook.
After much badgering, Apple has agreed to replace the logic board if it's faulty.
However, Apple has refused to replace the NEW display, even if that's also faulty.
Apple is also insisting that I have to pay all the labor charges.
Meanwhile, I've noticed that the iBook is now incredibly hot.
I mean, the MacBook is infamous for running hot, but this "repaired" iBook makes my MacBook feel like a block of ice by comparison.
I don't remember the iBook running so extremely hot before the "repair."
Which has made me notice that during the last few weeks, I've never heard the iBook's fan come on.
I presume that an iBook has a fan ?
Please confirm.
Therefore, another loose cable ?
Today, the display went black again, as usual.
So I gave the iBook a shake.
But this time, nothing happened.
No display.
No fan.
No hard drive spinning.
Just silent and dead.
What do you reckon, guys ?
Duff logic board ?
And/or duff display ?
And/or duff fan ?
And/or duff cabling by the technician ?
As far as I'm concerned, I don't see why I should have to pay for yet another repair, to correct hardware and/or workmanship which was so bad that after only three weeks of ACTUAL use since the "repair", the unit is now completely dead.
All opinions and advice gratefully received.
With thanks and best wishes,
Michael
London, England

Hi S,
Many thanks for your helpful and swift response.
I agree with you regarding the likelihood that these problems would have surfaced immediately during normal usage, regardless of how much or little time had passed since the repair.
As advised, I will inform Apple Customer Relations UK about the new developments.
Indeed, when I resubmit the iBook, I'll include a print-out of this discussion.
I agree with you about the fan.
Prior to the failure of the first logic board, I ran that iBook for YEARS, without noticing any heat issue.
Indeed, if there had been such incredible heat, then I'd have searched these discussion boards, and reported it to Apple HQ.
Therefore, the astonishing heat is definitely a new development since the "repair."
Consequently, I take on board your comments about the lack of a working fan since the "repair", which I shall also mention to Apple HQ.
As for running the Apple Hardware Test, the unit is completely dead.
The power cable is green, but the unit is now completely silent and black.
I also note your suggestions regarding the cable which connects the display to the rest of the unit, which I shall also mention to Apple HQ.
No repair sheet was ever given to me by the Apple Repair Centre (ARC).
Indeed, no receipt was ever given to me when I delivered the unit to the ARC, nor was any paperwork ever given to me when I collected the unit from the ARC.
However, Apple HQ can see on their screen that the logic board and display were both replaced for new by the ARC.
What else was and wasn't done by the ARC is a mystery.
I'll phone the ARC and ask for copies of any and all paperwork, so that I can submit it all to Apple HQ, which I note is your recommended option, rather than returning the unit to the ARC.
However, the complicating factor is that with the exception of the logic board, it is my understanding that Apple is denying any liability on any part of the "repaired" unit, including the brand new display.
If I understand Apple HQ correctly, they're now saying that all other hardware and labor costs will be mine.
I'm sure I could buy a WORKING second-hand iBook G3 for the same price as a repair, if not cheaper.
Therefore, perhaps I should return the unit to the ARC, and give them the opportunity to correct their previous workmanship, at their OWN cost.
Because as far as I'm concerned, the ARC had two customers during the repair: Apple and the end-user, as evidenced by the fact that the ARC has invoiced its first customer Apple for workmanship which was clearly not up to Apple's own standards, and the ARC has then delivered the unit to its second customer, the end-user.
In addition, regardless of Apple's 90 day warranty on repaired hardware, UK law includes the Sale of Goods Act 1979, and other relevant legislation: http://www.dti.gov.uk/consumers/fact-sheets/page38311.html
Furthermore, if the ARC is completely unhelpful, I could jump all over them, by writing to Apple HQ, with cc's to the UK editions of MacWorld, MacFormat, and MacUser magazines.
As advised, if the unit goes to Apple HQ, I will suggest that the unit is looked at carefully during disassembly, to see if errors were made during the ARC "repair."
I'm always polite when on the phone to Apple, because I love the company so much.
Indeed, even though during the last twelve months, I've been having very bad luck with the iBook, as well as with a MacBook which has exhibited so many problems that Apple has now agreed to replace old for new, I still love my Mac.
And joy, sweet joy, I've just seen on the TNT courier's tracker website, that my replacement MacBook, built by Apple in Singapore, then flown to Arnhem in Germany, then flown to Northampton UK, then delivered to Heathrow UK, left the Heathrow depot 30 minutes ago, for delivery to the customer.
And the sun is shining.
Thank you again for all your kind and wise advice.
With best wishes,
Michael
London, England

IPhone unplugged during Restore Process, PLEASE HELP Restore!

Hi guys,
I was Restoring my original iPhone through iTunes and during this process my brother unplugged
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Now, I've been trying to restore again but the iTunes has prompted a little window that says
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Can someone please help me with this issue?
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Try placing your iPhone in recovery mode.
Turn off your iPhone by holding the "Sleep/Wake" button for about five seconds and then sliding the red slider. If your iPhone is already off, there's no need to turn it on and then off again.
Once it's turned off, press and hold the "Home" button and plug the iPhone into your Mac.Keep holding the "Home" button until you see a dock cable pointing to the iTunes icon. iPhones running older software will display a yellow triangle and text which says "Please Connect to iTunes". You can now release the Home button.
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First,
Thanks for answering!
Played around some more and can now get iTunes to reqgonize the phone and it then say it have to be restored:
Well I now have an error: 1604 and googled a bit and also had a look around so this is the content of a logfile:
+2010-12-26 02:49:07.468 [3212:c90]: restore library built Oct 15 2010 at 22:47:15+
+2010-12-26 02:49:07.468 [3212:c90]: iTunes: iTunes 10.1.1.4+
+2010-12-26 02:49:07.468 [3212:c90]: iTunes: Software payload version: 8C148+
+2010-12-26 02:49:59.312 [3212:9b4]: iTunes: Specifying UOI boot image+
+2010-12-26 02:49:59.312 [3212:9b4]: * UUID 9B42F948-5394-FB46-8D9D-4B1BB6E00BE2 *+
+2010-12-26 02:49:59.312 [3212:9b4]: requested restore behavior: Erase+
+2010-12-26 02:49:59.312 [3212:9b4]: amai: AMAuthInstallBundlePersonalizePartial: build manifest specifies baseband skeyid: <CFData 096A0088 [01AC5078]>{length = 20, capacity = 20, bytes = 0x97ab34ac0693f5b03bfb726d4e2c254f14e270a1}+
+2010-12-26 02:49:59.343 [3212:9b4]: amai: AMAuthInstallPlatformCreateDataFromFileURL: can't resolve file+
+2010-12-26 02:49:59.359 [3212:9b4]: amai: AMAuthInstallDebugWriteObject: debug object written: c:\windows\TEMP\PerF.tmp\amai\debug\tss-request.plist+
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+2010-12-26 02:50:01.000 [3212:9b4]: amai: AMAuthInstallRequestSendSync: received tss response (server version: 0.6.31-b11)+
+2010-12-26 02:50:01.062 [3212:9b4]: amai: AMAuthInstallDebugWriteObject: debug object written: c:\windows\TEMP\PerF.tmp\amai\debug\tss-response.plist+
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+2010-12-26 02:50:02.312 [3212:a34]: iBoot build-style = RELEASE+
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+2010-12-26 02:50:02.312 [3212:a34]: radio-error not set+
+2010-12-26 02:50:02.312 [3212:a34]: unable to open device_map.txt: No such file or directory+
+2010-12-26 02:50:02.312 [3212:a34]: <Recovery Mode Device 092B0938>: production fused device+
+2010-12-26 02:50:02.312 [3212:a34]: interface has 1 endpoints, file pipe = 1+
+2010-12-26 02:50:02.312 [3212:a34]: <Recovery Mode Device 092B0938>: operation 4 progress -1+
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+2010-12-26 02:50:02.375 [3212:a34]: <Recovery Mode Device 092B0938>: operation 31 progress -1+
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It looks like there where no backup done, because if you move out what is in "iPhone Software Updates" single file exactly the same gets downloaded name: "iPhone3,14.2.1_8C148Restore.ipsw"
Which looks like the current new release and not the previous version v4.1 or something like that.
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IPhone unplugged during update - Now completely dead

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