Iphone update has left phone in recovery, can't get it to work???

i connected the iphone up to my computer today, when prompted i updated the iphone software. Now the phone is left in the screen with the usb cable and itunes logo and won't do anything else (i had previously updated itunes).
i've tried re-installing itunes, been through the threads on here for about 4 hours now trying all kinds and nothing is working. Does anyone know of any other way that might work that i might not have tried yet? Or any idea how much this would cost to get fixed if i took it to an Apple store? It keeps asking me to insert the original disc that came with the product for an Apple Recovery Driver, but then keeps saying it can't find this online, and i've no idea how to go about finding the right one manually.
it was a pressie for my birthday off my other half so it's not on contract, and what makes it worse is i've just come out of hospital after having our first baby so have loads of photos on there. as well as that, no one can get in touch with me or me anyone else, at probably the worst time for not having a mobile!
i would be gutted if i lose the photos on the phone, but can live with it as luckily we took the digital camera with us so we do have some photos of the baby. i always defend apple to the pc users of the world, but this has really made me annoyed. i had a samsung phone before the iphone for nearly 2 years and never had any problems with it. it's making me think twice about the next phone i'll be getting.
any advice anyone may have is greatly appreciated!

Disable the security software (firewall and antivirus) and try again. Did you get an error message? What was it? Or check out the eorror here: http://support.apple.com/kb/TS3694
The first step of an update is a backup, so there's a good chance you can recover your content after you get the upgrade installed.

Similar Messages

  • My iphone froze when backing it up, how can I get it back working

    My iphone froze while backing it up, how can I get it back working?

    Do a soft reset.
    Hold the home and power buttons at the same time until Apple logo appears.
    You should then see this screen:
    You will then be able to restore from a backup

  • Im trying to add music from a different computer onto my phone..how can i get it to work?

    im trying to add music from a different computer onto my phone..how can i get it to work?

    acsapl wrote:
    plug in device
    open sidebar (Ctrl + S ) or (Command +Option +S)
    click on device
    on summary tab at bottom select manually manage music and videos
    drag and drop music to phone
    This will wipe all her current data off her phonee and will be replaced with the data on the computer she is syncing to.

  • Activated phone but still can't get it to work.

    I have spent all day activating my iphone, set up an account, etc. and now it when I send a text or someone tries to text me it tells me "recipient has insufficient funds to receive message".  I have tried to call customer service only to be disconnected every time by your automated service. How in the world can I get some help with this?????

        Brooks, I am sorry to hear that you are having difficulties activating your device! You can activate the device right here: http://bit.ly/xB4iTc ! Do any other services work on the device (i.e. Data or Voice)? Please share more details. We are here to help!
    SammuelP
    VZW Support

  • HT5824 I've lost my iphone, it has iCloud back up, how can I get the data restored and on to my laptop without a new iphone

    I've lost my iPhone and have not got the finances to buy a new one, investigating insurance options but only 6 months left on contract so may not bother, however I want to get all my info off iCloud but can't work out how to get it, I'm not very computer savvy to be honest.

    You can only restore the backup to another iOS device.  Also, Apple will delete an iCloud backup after 180 days of inactivity so it won't be there forever.

  • My iPhone 4s won't load photos into the iPhoto libary so I can't take any photos off of my phone. How can i get it to work?

    I really need to get the photos off my phone but it wont load onto iphoto. its using up the space in my phone and i want to keep the photos, how can i load them to my computer?? please help

    Hi, I just had the same problem with mine.  It would only turn on when plugged into wall charger but would not stay on for long when plugged in.  It also said I needed to restore and I had no wifi or cell service. I took to Verizon and they said I needed to restore but i would loose all saved data.  I did not want to loose all pics and contacts so I took to a place that repairs Iphones in my city. They took one look and said had a bad charging port.  They said they could replace it so that I could then back up all data on my computer before I had to restore.  Suprisingly to them, once they replaced the port and put a new battery in, it all worked fine again; even wifi and cell service.  The fix cost about $60.00 and I did not loose any data! I have ever posted to any online forums before but had to on this because I want people to know that they don't always have to loose all data!!!

  • 4S bought in U.S. from Apple and used with Sprint. Now living in Ecuador and found out Sprint locked my phone. How can I get it to work in Ecuador using a local carrier?

    I have a couple of 4S iPhones bought at the Apple store in Jan. 2012. We used Sprint until we moved to Ecuador. I want to use them here using a local network, but Sprint has them locked and refuses to help me. What can I do? I bought out the contract with them, so I don't understand.

    The Sprint phone is primarily a CDMA phone and can not be completely unlocked. Sprint can unlock the SIM slot for use while travelling internationally, but my understanding is they will only do so for current customers in good standing.
    If you bought out the contract, contact them and ask about having the SIM slot unlocked. The worst thing they can say is 'no'.

  • After updating my ipad to os7 I can't get Netflix to work

    AAfter updating my ipad to iOS.7.0.2 my Netflix will not work.  What do I do to get this taken care of?  Any help would be appreciated.  Thanks.

    First try removing the app then re-installing it. If this doesn't work
    Try a Restart.  Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider. Press and hold the Sleep/Wake button until the Apple logo appears. 
     Resetting your settings You can also try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. You won't lose any data, but it takes time to enter all of the settings again.
    Resetting your device Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears. Apple recommends this only if you are unable to restart it. 
    Or if this doesn't work and nobody else on the blog doesn't have a better idea you can contact Apple.   Here is a link to their contacts with most of the information below.    http://www.apple.com/contact/

  • ICloud doesn't get mail on android phone.  How can I get this to work?

    I upgraded my mac to iCloud, but am not getting any web access to my android phone.  Does this mean I have to replace my 6 month old phone with an iPhone?  I sure hope not!

    iCloud's mail server settings are different from MobileMe's, and you will need to set your phone up with the settings listed in this page:
    iCloud: Mail Server settings

  • If you purchase i-tunes on your home computer,how do you get it to sync to your phone? I can't get it to work.

    If you purchase i-tunes online,how do you get it to sync? I keep getting a circle with a slash thru it when I drag the song over.

    iPhone User Guide (For iOS 4.2 and 4.3 Software)

  • My ipad3 has just arrived.  I can't get setup to work, got as far as English language ticked but that's it

    How do you setup the ipad !!!

    You can download a complete iPad User Guide here: http://manuals.info.apple.com/en/ipad_user_guide.pdf
    Also, Good Instructions http://www.tcgeeks.com/how-to-use-ipad-2/
    Apple - iPad - Guided Tours
    http://www.apple.com/ipad/videos/
    Watch the videos see all the amazing iPad apps in action. Learn how to use FaceTime, Mail, Safari, Videos, Maps, iBooks, App Store, and more.
    You can download this guide to your iPad.
    iPad User Guide for iOS 5
    http://itunes.apple.com/us/book/ipad-user-guide-for-ios-5/id470308101?mt=11
     Cheers, Tom

  • The new 8.2 update has left me with a red itunes logo and a charger end on the screen, i cannot use the phone at all, please help

    the new 8.2 update has left me with a red itunes logo and a charger end on the screen, i cannot use the phone at all, please help

    Your phone is in recovery mode; connect it to a computer and use iTunes to restore it.
    ~Lyssa

  • My iPhone 5s has stopped playing music out of the speakers. It works when I plug in my headphones but other than that there's no sound. It just randomly happened so I'm not sure if I can fix it or if I need to bring my phone in

    My iPhone 5s has stopped playing music out of the speakers. It works when I plug in my headphones but other than that there's no sound. It just randomly happened so I'm not sure if I can fix it or if I need to bring my phone in. Help?

    Hi Cassilecompte,
    If you are not getting any sound from your iPhone’s speaker, you may want to troubleshoot using the steps in this article -
    iPhone: No sound or distorted sound from speaker
    http://support.apple.com/kb/ts5180
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • I am using iphone 3gs and have accidentally clicked "update" to software version 5. However, after I failed and all my data was lost. I manage to restore back to my previous situation. But all my apps has been gone. How can I get back all my aps?

    I am using iphone 3gs and have accidentally clicked "update" to software version 5. However, after I failed and all my data was lost. I manage to restore back to my previous situation. But all my apps has been gone. How can I get back all my aps? I know I can get it by itunes but there are a few problems as below:
    1. I have jailed break my iphone and I never purchased any apps from itunes
    2. I have some important infomation saved in one of the apps called "awesome notes". How can I get it back? Is it store inside my computer? if so, how can i restore?
    3. I am using window 7
    I sincerely hope you guys can help me.
    Regards,
    Stephen Hong

    alrite. I have made my mistake. I should not jail break my iphone. So if I purchase my apps again from itunes is that mean mean my data will be back?
    I hope you guys can giv me some support here since I am Apple genuine buyer. I could be wrong last time and now I turn over a new leaf and learn a lesson.
    Please noted that I can always create new account to ask for the same questions without mention about "jailbreak" if I want to but obviously I won't do that. Please provide me your support! Thank you!

  • My iphone 5 has just had an update for candy crush and ever since i opened it the screen has been black and I can't get it to do anything what can I do?

    My iphone 5 has just had an update for candy crush and ever since i opened it the screen has been black and I can't get it to do anything what can I do?

    - Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear.  (For iOS 6, holding down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.)  Relaunch the App and try again.
    - Restart the device. http://support.apple.com/kb/ht1430
    - Reset the device. (Same article as above.)
    - Reset All Settings (Settings > General > Reset > Reset All Settings)
    - Delete the App, then reinstall it.
    Test the issue after each step.  Make sure to quit the app as described before each followup step.

Maybe you are looking for