IPhone upgrade causing outlook to crash

Does anyone have trouble with Outlook crashing when trying to reply to an e-mail? This started after i upgraded my original iphone with the new software. ugh.

yes my computer when i plug in i phone doesnt recognize it and my iphone crashed .iphone wont even turn on its seems to be junk at this time weird bad product many discrepantcys bad i phone taking back to apple store to see how customer service is this should be fun

Similar Messages

WHY UPDATING FIREFAX IS CAUSING OUTLOOK TO CRASH?

Outlook and Firefox crash unexpectedly.

Hi Joshua,
As what Sathish says, the Microsoft Exchange Add-in is Exchange support for Unified Messaging, e-mail permission rules, and calendar availability. Generally, it would not cause any issue. Please change a computer for the problematic user to have a try.
Please make sure the latest patches and service packs are installed for the Outlook 2013. We can collect any event logs in Event Viewer for further analysis. Additionally, here are some similar cases for your reference:
Outlook 2013 crashes when you use the calendar
http://support2.microsoft.com/kb/2931904
Outlook 2013 crashes when opening a Calendar meeting
http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/outlook-2013-crashes-when-opening-a-calendar/2880978c-398a-4b3d-a486-d927783ca3c1
Regards,
Winnie Liang
TechNet Community Support

Scehudling assistant causes Outlook 2013 crash when creating meeting with external attendee

Good morning
I have a very annoying problem with Outlook 2013 that occurs when a user attempts to create a meeting, inviting and external attendee and uses the Scheduling Assistant to help them organise timings. We are running Exchange 2013 CU3 with no other versions
of Exchange in our environment.
Everything works fine until the user attempts to use the Scheduling assistant, as soon as they do, Outlook promptly crashes. Using OWA, things seem to work as expected.
This is the error logged in event viewer:
Event ID: 1000
Faulting application name: OUTLOOK.EXE, version: 15.0.4569.1503, time stamp: 0x52b0b282
Faulting module name: mso.dll, version: 15.0.4605.1000, time stamp: 0x531f9fba
Exception code: 0xc0000409
Fault offset: 0x00009408
Faulting process id: 0x1320
Faulting application start time: 0x01cf6453441df03b
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll
Report Id: 62895ac5-d04a-11e3-8285-7071bc433f94
Faulting package full name:
Faulting package-relative application ID:
Has anyone experienced this before and if so can you help me fix it please? Is this a bug with Outlook or Exchange? I am going to test the same scenario on a machine running Outlook 2010 to see if the same issue still persists.

Open Outlook with /safe command (Or hold Ctrl key when open Outlook) starts Outlook without the Reading Pane or toolbar customizations. Both native and managed Component Object Model (COM) add-ins are turned off. To narrow down the cause,
you can also try /safe:1 and /safe:3 commands.
/safe:1 Starts Outlook with the Reading Pane off.
/safe:3 Both native and managed Component Object Model (COM) add-ins are turned off.
To do this, press Windows key + R to open the Run command, type outlook.exe /safe:1
and press Enter.
In addition, you can refer to the steps in this article to troubleshoot issue that Outlook does not crash when you start it in safe mode. See the "Step 6: Start Outlook in safe mode" section:
http://support.microsoft.com/kb/2934538/en-us
Please let me know the result.
Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Currupted "sent items" folder in Outlook 2007 (on Exchange 2007) causing Outlook to crash.

One user here has a problem when clicking on the "sent items" folder. Outlook hangs for 5 secondes and then crashes. If user logs into OWA, she can
access the "sent items" folder no problem. I thought it was a messege in the folder that was corrupted so I asked the user to move the messages to a temp folder from OWA. She did that, the folder is now empty but Outlook still crashes. Tried cache
mode and uncache.
I tried to delete her sent item folder using MFCMAPI (in the hope the it will recreate a new folder) : right click the folder, selected delete folder, check the
option "hard deletion" and I get
Warning:
Code: MAPI_W_PARTIAL_COMPLETION == 0x00040680
Function lpParentFolder->DeleteFolder(
lpItemEID->cb, (LPENTRYID) lpItemEID->lpb, lpProgress ? (ULONG_PTR)m_hWnd : NULL, lpProgress, ulFlags)
File .\MsgStoreDlg.cpp
Line 991
One more test I did: I copied the sent items folder to a pst, moved the pst to my computer and when I try to open the folder from the PST, my Outlook would freeze
and crash. Isn't interesting?
Am I missing something here? Has someone encounter this problem before? Any other idea on how it could be resolved?
This issue started on Exchange 2003. We are now moving to Exchange 2007. I moved her mailbox to the new server in the hope that any mailbox problem will be filtered
and removed. I still have the issue..
env:
Exchange 2007 running on Win2008
PC:
Windows Vista sp1, outlook 2007 (user was getting same issue under Win2k with Outlook 2003)

Couple steps you may apply...
1. Repair the offline file with a Microsoft utility called SCANOST.exe. I’ve seen this file reside in a number of different locations, mainly within Program
Files. It might be best to search for it with Windows or Google Desktop. SCANPST.exe will also work, though you’ll have to go digging for your outlook.ost, which should be near c:\Documents and Settings\ %profile%\ Local Settings\ Application Data\ Microsoft\
Outlook\ outlook.ost. If your file is significant in size, you’ll save a lot of time with the repair operation by not creating a backup. Because if the repair finishes successfully and Outlook still bombs, you’ll need to.
2. Shutdown Outlook completely, including any runaway outlook.exe processes in the task manager. Open Mail in the Control Panel and before you delete your
profile completely, write down the server settings! There’s no need to worry about backing up your mail as it’s stored on the Exchange server. (Essentially, you’re deleting that outlook.ost when you drop your mail profile.) Now, start Outlook and it will create
a new profile, where you’ll configure the server with the information you wrote down previously.
If steps above doesn’t work or you need to get more variants of .pst restoration, visit...
http://www.filerepairforum.com/forum/microsoft/microsoft-aa/outlook/1503-is-there-any-opportunity-to-recover-huge-pst-file-over-6gb
- multi functional user community where you may discuss methods and cases of .pst corruption
https://www.repairtoolbox.com/how-to-repair-outlook.html
Outlook Repair Toolbox - one of the accessible tools on the market, as a variant in case you can’t recover .pst file via ScanPST or manually solutions

IPhone sync causes iTunes to crash every time!

Hi, I'm running itunes 9.0.1 on my iMac
My iPhone is running 3.0.1
I can manually add podcasts/music etc... to my phone
howeer if i try to sync the entire iPhone iTunes instantly crashes..every single time.
I want/need to sync my iPhone before i update it to 3.1.2
Does anyone know how to fix this problem?

Did you try reinstalling iTunes?

IOS 5.1.1 update on iPhone 4S : Causing Apps to Crash

In the last few days since I updated my iPhone 4S to iOS 5.1.1 (over air) several of my Apps have been crashing, and/or freezing. This includes apps such as Kayak, Twitter etc. that worked fine before the update. I have performed a hard reset and that has not resolved the issue. Does anyone else have this problem due to the update? Any solutions?

I've been having the same problems. Updated and it continued to crash over and over again. It gets aggravating while trying to read things. I've tried to restore and still have this problem. I did both icloud and computer back ups and still the same plus lost alot of info in the process. Apple... This is a problem that needs to be fixed ASAP.
:$

Windows 10 upgrade caused Outlook 2013 email to stop sending, receives ok

Excellent post - thank you. I was going crazy - 2 weeks and no email sending.

Thanks aboo62, I wasted all afternoon until I found your answer. Perfect.aboo62 wrote:
Hi all, I was very confused this afternoon when I was trying to send emails and they would not work. I was ble to send one last night and it was Friday night when I upgraded to Windows 10 so I couldn't work out why I was able to send emails last night but not this morning. I checked all my email settings and test emails would work but not real ones (only send failed, receive was good) Anyhow I found this somewhere else on the web run command prompt as administrator and do this SFC /scannow Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved. C:\WINDOWS\system32>SFC /scannowBeginning system scan. This process will take some time. Beginning verification phase of system scan.
Verification 100% complete. Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios. C:\WINDOWS\system32> takes a few minutes....probably depends on what is on your system though it fixed a corruption somewhere and when I opened email again, my messages flew off to my recipients (yay). thanks Hope this helps anyone with same frustrating problem. Such a waste of 2 hours trying to work it out.

Icloud add-in causes Outlook 2013 to crash

Enabling the ICloud Add-in in Outlook 2013 causes Outlook to crash. See error logbelow. VERY consistant.
Running ICloud 3.1 with MS Windows 7 Professional (SP1) 64bit and Office/Outlook 2013.
Tried rebooting per one post, no change.I've seen other posts but no real answers.
Can ANYONE run ICloud 3.1 with Outlook 2013 ?
I am not going to be taking extreme measures to fix this, but I would like to be able to sync contacts and notes. Any reasonable suggestions.
Apple - anyone home out there ?
- System
- Provider
   [ Name] Application Error
- EventID 1000
   [ Qualifiers] 0
   Level 2
   Task 100
   Keywords 0x80000000000000
- TimeCreated
   [ SystemTime] 2013-12-19T00:11:38.000000000Z
   EventRecordID 104918
- EventData
   OUTLOOK.EXE
   15.0.4551.1011
   52914ce2
   APLZOD32.dll
   4.6.18.0
   528ff03c
   c0000005
   0005840c
   1178
   01cefc4e971f1126
   C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
   F:\PROGRA~1\COMMON~1\Apple\INTERN~1\APLZOD32.dll
   20725162-6842-11e3-9c47-0010183a542d

Thanks all.
Was checking to see if the issue Samorren has discovered in the following post might have been in play for you:
iTunes 11.1.4.62 freezes while syncing with Outlook
(Similar issues can hit iTunes and the iCloud machinery, because they both use files from Apple Application Support ... hence the quick check of your situation over here.)

Acrobat XI plugin for Outlook 2013 crashes constantly; has to be re-enabled

I have a user that has Windows 7 (32 bit) and Oultook 2013 (also 32 bit). The export to PDF plugin did not work with Acrobat X so we upgraded to Acrobat XI, however this plugin crashes and "disappears" quite often, requiring the user to open the settings and re-enabling the plugin. This will also occasionally cause Outlook to crash. Any suggestions on how to resolve this or at least further troubleshoot?

There is a known problem with Acrobat and the Outlook plug-in for PDF export, both with 32-bit and 64-bit Office. Simply stated, as you convert more e-mails, especially HTML-based e-mails laden with images, a memory leak causes Acrobat to run out of memory.
If you are experiencing this particular problem, the “fix” is to monitor (via the Windows Task Manager), a process with a name beginning with HTML2PDFWrap. If its “Memory (Private Working Set) begins to approach 1,500,000 K in size, at any time in which you are not doing a conversion of one or more Outlook messages to PDF, right click on that process in the Windows Task Manager and select “End Process.” The next time you need to convert an Outlook message to PDF, Acrobat will automatically restart that process.
(Note that a bug has been filed with Acrobat Engineering and we are awaiting a fix to the particular issue described above.)
- Dov

Outlook 2013 crashes when opening Calendar search result

I have a user who uses her Outlook 2013 calendar extensively, mainly to note for herself when she has spoken to a customer, and creating appointments for when she needs to speak to them again. (This is outside of our policy to note the contact in
MS CRM.) She can have scores of such Calendar items each day.
When seraching for these appointments in her Calendar, she gets the list of results, but Oulook crashes when she tries to open any of them. Sometimes Outlook restarts on its own, sometimes she must relaunch it herself.
Related threads reference a wwlib.dll error, but she is not getting that. It is Outlook.exe itself that is crashing. There are other threads that reference other open windows, or items containing webpages or tables, but these do not apply to her, either.
Event Data (two related entries) contain the following:
OUTLOOK.EXE
15.0.4551.1004
5253ad6f
c0000005
00025b09
19cc
01cef2a610938033
C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
77f5e493-5e9b-11e3-9ef4-00219b4a7172
And:
3915849571
1
APPCRASH
Not available
0
OUTLOOK.EXE
15.0.4511.1004
5253ad6f
OUTLOOK.EXE
15.0.4551.1004
5253ad6f
c0000005
00025b09
C:\Users\[username]\AppData\Local\Temp\163947659.cvr C:\User\[username]\AppData\Local\Temp\CVR780F.tmp.cvr
C:\Users\[username]\AppData\Local\Temp\WERA546.tmp.WERInternalMetadata.xml
C:\Users\[username]\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_2e80497b46642ed3f64262bb26bbba2f6ecc_02d1bdd5
0
77f5e493-5e9b-11e3-9ef4-00219b4a7172
0
On answers.microsoft.com, Girish M (Support Engineer who eventally directed me here), asked me to run Scanpst.exe. I would paste the results here, but this window does not seem to allow pasting. A summary description of what it found on her .ost file (no
.pst in use) is basically this:
**Beginning NDB recovery
**Attempting to open database
**Attempting to validate header
**Attempting to validate AMap
**Attempting to validate BBT
**Attempting to validate NBT
**Attempting to validate BBT refcounts
    ??Couldint find BBT entry in the RBT (E025CC)
**Attempting to validate header NID high-water marks
**Beginning PST/OST recovery
**Attempting to recover all top-level objects
    **Store created by biuld: 15.4517
**Attempting to walk all folders
      Failed to add row to the FLT, RowID = 719
      Failed to add row to the FLT, RowID = 6CD
      Failed to add row to the FLT, RowID = 6DE
      Failed to add row to the FLT, RowID = 6D8
and so on, and so on, with a few hundred more FLT RowID errors, finally ending with:
**Attempting to locate any orphaned folders/messages
**Performing Final HMP validation
**Attempting to check top-level objects for consistency
**Updating folder hierarchy
  **Verifying message moves
My understanding of the Scanpst.exe process is that it also disables any addons which might cause crashing, but the issue is still being experienced. Running Scanpst.exe a second time (appending the previous log, although it seemed to actually prepend the
file) only returned a few lines from the top of the result above ending with "Attempting to validate BBT."
Fixes not attempted yet that I have found performing searches include running the Office Repair tool, or checking for KB2817631 (a Word update that is apparently having adverse affects on Outlook, not attempted yet because it seems to be related to the wwlib.dll
error, which is not happening here).
Any thoughts out there? Thanks!

Mavis,
Thanks for the reply. Running Outlook using /cleansharing and
/cleanroamedprefs did not have any effect when used individually or in combination with each other.
Running the Search Index Rebuild option also did not seem to do anything, as the pop-up message indicated that it may take a long time to finish, and yet seemed to finish instantaneously, not giving any indication that the indexing took place. The option
window immediately said "Indexing complete" for 23,755 items.
As to the Outlook Forum, they are the ones who directed me to this forum (you can see the thread on the Answers support page under Office - Office 2013 - Microsoft Office Outlook - Office on Windows 7, under the title "Outlook 2013 restarts when
opening Calendar Search result item" first posted on Dec 11, 2013), as Girish M felt that it might be due to Exchange, and not Outlook. (I have no reports of any of our other users on the same Exchange server having the problem with their Outlook, but
they also do not use it the way this user has been.)
I can repost the issue there, or continue the same thread, if you think the issue lies with them. Was the "Answers" site the improper place to post, perhaps? Should it go in a different thread on Technet instead?
Thanks for your assistance!
Edited to add:
Here are the KBs installed just before or on the date the problem started (12/6/2013):
12/5/2016 (Office updates, all 32-Bit):
Security Update Office 2013 KB2768005
Office 2013 KB2768016
Office 2013 KB2817640
Office 2013 KB2827228
Security Office 2013 KB2837618
Word 2013 KB2817631
InfoPath 2013 KB2752078
Office 2013 KB2817493
Office 2013 KB2760539
Office 2013 KB2827235
Office 2013 KB2827225
Security Excel 2013 KB2827238
Office 2013 KB2760242
Office 2013 KB2817626
Office 2013 KB2817314
Office 2013 KB2760610
Access 2013 KB2768008
Office 2013 KB2738038
SkyDrive Pro KB2825633
Security Office 2013 KB2817623
Office 2013 KB2760267
Visio Viewer 2013 KB2768338
Office 2013 KB2827230
OneNote 2013 KB2810016
Office 2013 KB2827228
Office 2013 KB2767845
Definition Office 2013 KB2760587
Office 2013 KB2726996
Security Office 2013 KB2810009
Office 2013 KB2817316
Word 2013 KB2817631
Lync 2013 KB2817621
Office 2013 KB2760224
Office 2013 KB2726954
Office 2013 KB2817640
Publisher 2013 KB2752097
PowerPoint 2013 KB2817625
Office 2013 KB2760257
Office 2013 KB2817309
Security Outlook 2013 KB2837618
Visio 2013 KB2752018
Office 2013 KB2817490
Word 2013 KB2827218
Office 2013 KB2760553
12/6/2013 (for Windows, all Security):
KB2900986
KB2888505
KB2876331
KB2868725
KB2868626
KB2862152
I listed all updates because there have been reported instances of a Word update causing Outlook to crash, but she is not getting the wwlib.dll error related to that KB. If you are aware of any issues with these updates, and which ones might be worth uninstalling
in an attempt to fix, please let me know.
Thanks again!

Outlook/Connector crashes on aliases

We have Outlook clients with the Connector and have been experiencing Outlook crashes when receiving emails sent to a Global Address Book alias.
Has anyone out there seen anything similar?
It happens to about 10% of our user base.
Thanks
Message was edited by:
reistr

No, not hundreds, only about 40 or so.
We had a similar problem during the Outlook Connector installation, where Outlook would crash continously after the installation. But that turned out being related to the Personal Address Book being somehow corrupted in the server - Although it worked with UWC webmail...
We got around that one.
This Global Address Book group causing Outlook to crash is the current hassle.
It's strange because the crash happens when the user receives the message sent to the group. That is, the user is part of the group. Sending email to the group is fine...
Oh, and another thing. The email goes through without a problem to all members, except for Outlook re-starting as soon as the message comes in.

New iphone syncing problems, causing itunes to crash

I just purchased a verizon iphone yesterday and am in the process of setting up the phone to my liking. Because of the verizon service the phone came with ios 4.2.8 which I have now upgraded to 4.2.10. The sync process goes fine as long as i am only syncing apps, contacts, updating software, etc... The problem comes when i attempt to sync music, photos, and videos. The sync will clear the first few steps of the process fine but will then cause itunes to essentially become unresponsive and crash. At this point I am given a message saying windows is looking for a solution to the problem. no solution is found and the only option i am given is to close the program. Unfortunately there is no specific error message given. Everytime i open itunes again after the crash it will begin to sync again, slowly make a little bit more progress then crash again. I also have an ipad and an ipod that both still sync sucessfully and do not cause itunes to crash, so im assuming the problem might be with the phone. I have tried a full uninstall and reinstall of itunes, quicktimes, and other associated programs to no avail. I have booted into recovery mode and completely started over with no luck. Now im out of ideas on just what to do. Any Thoughts? I'm running windows 7 with the newest itunes and a verizon iphone with 4.2.10 fyi.
Thanks

Ahhh man mine is the only discussion without any replies! Any help or suggestions welcome please!

After upgrading to IOS 5.1 I no longer can see Verizon at the top of my Iphone and under settings general Network says Not Available Why is this? Did the upgrade cause this?

after upgrading to IOS 5.1 I no longer can see Verizon at the top of my Iphone and under settings>general>Network>says Not Available Why is this? Did the upgrade cause this?
steve

See this tip --> http://support.apple.com/kb/TS1559
If this doesn't resolve it you most likely have a hardware failure. Fortunately, your phone is in warranty, so if you take it to an Apple store they will replace it.

IPhone iOS 8: Tapping on photo icon in messages app causes app to crash

Issue (?ios 8 bug?): Tapping on photo icon in messages app causes app to crash. Present in ios 8.0, and also still in ios 8.0.2. iPhone 6+ 64GB.
I just wondered if anyone else has been having this problem.
Initially it worked great. Tapping the photo button next to the text box in message should bring up a menu with your latest photos and other sharing options. However, after the first couple of days, tapping the button brought up the menu, the phone freezes, and then after a few seconds the photo app crashes.
Deleting most of my photos restored the function, but after another couple of days (and some more photos) it started happening again so I think perhaps it is related to the number of photos. After about 5-10 photos it loads the menu very slowly and its quite buggy. After 20+ photos it wont load the menu at all without freezing and the app crashing.
My iphone 6+ was set up as a new phone (not restored from back-up).
I hope this is some kind of bug that will be fixed in ios 8.0.3, but wondered if anyone else has the same problem or has any solutions?
My workaround at the moment is just to go the photos app and either copy and paste the photo into a message, or share the photo via the photos app.

I have this same issue with my 128 gb 6 plus. I've tried restoring as new on a few occasions, but to no avail. I did notice while my pc was synchronizing my apps, that the feature worked fine a few times until the synchronization was complete. I seriously hope that the numbers of photos limits one's use of the feature, because i purchased the 128 gb 6 plus so that i could keep photos at my ready.
Has anyone heard of a solution yet?

HT1338 i upgraded from leopard to snow leopard ( i know i am really behind) but now iTunes won't recognize my iPhone. and the updates keep crashing when they are trying to install...help!

I upgraded from leopard to snow leopard. now iTunes won't recognize my iphone, and the upgrading the software keeps crashing.. help!!

Mountain Lion is OS X 10.8
10.6 was called Snow Leopard.
To use iTunes 10.7 the following is required:
Macintosh System Requirements
Mac computer with an Intel Core processor and 512MB of RAM
OS X version 10.6.8 or later
Safari 4.0.3 or later
400MB of available disk space
Broadband Internet connection to use the iTunes Store
Do you use iTunes Match?
That way all of your songs would be matched with the master song on the iTunes servers independently of iTunes on your Mac or PC...
Look here for further information: http://www.apple.com/itunes/itunes-match/

IPhone upgrade causing outlook to crash

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