IPhone user getting BB network sync messages - wants them to stop

Hello everyone. Just signed up here, happy user of Blackberry Tour 9630 with Bell Mobility in Montreal, Quebec, Canada for nearly two years.
HOWEVER, my current need for assistance has absolutely NOTHING to do with my Blackberry model, my carrier, or my OS version.
For the past 6 years, I have been providing Email gateway services with spam and malware filtering to several small corporate clients. At the end of March 2011, one user (also a high-level company admin at one of my client domains) has begun receiving messages from a range of network addresses, as follows:
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
All those messages have a subject similar to this:
RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2
The message body begins with "This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server."
The problem is that this person is using an iPhone, not a BB, and he is receiving these messages both on his iPhone and on his Windows desktop (in Office Outlook).
He also tells me he never had a Blackberry, and that he DID NOT ask for these messages to be sent to him. For sure, he might very well have ACTUALLY done something that caused this, but he cannot recall what it was. One of his employees lost her Blackberry just before going on maternity leave for a year, starting in March, and he did mention doing something (vaguely remembered) related to that loss (and replacement).
Be that as it may. The fact is that he does not have a Blackberry, but an iPhone (and apparently NEVER had a Blackberry). Under those circumstances, is there some way to register a request that these messages no longer be sent, by either Emailing or phoning someone at RIM (or any other way)? So far, I am sending hundreds of these messages per week to the spam quarantine, from which they have to be purged periodically.
By the way, I just signed up to Twitter earlier today (something which I was in no hurry to do), just so I could attempt to obtain help from the "BlackBerryHelp" Twitter channel. Well, I posted the following tweet 2 hours ago, and so far I have received no response:
"@BlackBerryHelp iPhone user getting msgs from "[email protected]", wants them filtered. How do we stop them at source?"
So much for "Official Twitter support account of Research In Motion. We’re staffed from 9-8 EST Monday -Friday and 9-6 Saturday. ". What kind of response time should I be expecting? Am I too impatient?
Thanks in advance to anyone who might be able to shed some light on this problem and its solution...

Normally that message comes about from having installed the Blackberry Desktop Software on the PC in an incorrect manner, which the link below will show how to correct it. I am guessing someone (might not have been this user, could have been his secretary or another employee who does have a BlackBerry) installed the BlackBerry Desktop Software on his PC with the "redirector" option checked, which is most normally the origin. See below.
Article ID: KB04254 Network@etp email messages are received on the BlackBerry smartphone and email application
Article ID: KB21849 Network@etp messages are received in the email application and on the BlackBerry smartphone
As far as the twitter help accout, yea, I'm thinking two hours response time might be a bit high in expectations. But doesn't matter, the above links should solve the issue.
And, aside from collecting the messages in a spam folder, you could just blacklist them on the users' email server, and they won't even reach the server.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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