IPhone using wrong apple ID and I can't change it
I've had an Apple account for so long, way before iCloud or .me email accounts were around, so I have an old email address that is NOT a .me or .icloud ID. This whole transition to .me, and then .icloud has been nothing but confusing. I just noticed that my iphone photos were not being added to my photo stream, and were not being automatically added to iPhoto on my Mac, probably for the past 3 or 4 months. It had something to do with the iOS update on my phone, and I never realized that my iphone started using my .me account as my iCloud ID so now I have 2 sets of photos and photo streams.
I want to get back my old apple ID on my iphone because that has years of photos and everything attached to it, I don't use my .me account to log in to itunes or apps anyway. I've always used a third party email address.
When I go to Settings > iCloud on my iphone, it doesn't list my actual Apple ID there at all, it just shows all my .me / .icloud emails. So, I can't choose my real Apple ID from that list.
However, my iTunes and Apps settings shows my actual Apple ID that I've been using for almost 15 years, so how do I get it back for iCloud?
I do not want to delete my iCloud ID from my phone, it shows a warning message saying that all the photos I've taken with that ID will be deleted. I don't want to mess with anything I have, I just want to switch back without losing any files.
Help? This is so confusing.
iPhone 4, iOS 7
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.
This is answer is provided from my own database of boilerplate responses and the content was last reviewed and tested on: 2014/05/23
Similar Messages
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Someone is using my apple id, and i can´t change my password
someone is using my apple id, and when i try to change my password i don't recognize the email for recovering my password and even the security questions. how can i change the email and get back my apple id???
What makes you think someone is usig you ID? If you have reasonable grounds the best action is to contact Apple security in your country.
Contacting Apple about your Apple ID account security -
I have an iphone 4 and recently changed my apple id password. I went through the verification successfully. For some reason, I can't sign into the app store on my iphone using my apple id and password.
Apple doesn't monitor here. Best we can do is to push you to contact Apple directly.
This is from the iOS Dev Center forum...
http://devimages.apple.com/maintenance/
We apologize for the significant inconvenience that our downtime has caused and encourage you to reach out to ourhttps://developer.apple.com/contact/ if you need any assistance.
(Check under "Program Enrollment").
Note that your program membership should have been automatically renewed if it lapsed during the downtime period. If not, please be explicit about that in your support request.
--- DrErnie -
I have two iphones using the same computer and I can only find a backup for my iphone and not my girlfriends. She uses itunes a lot more often then I do but cant find it. Really need some help. Shouldnt her apps and details be saved online in the itunes store? Even her apps wont appear
If you create an Apple ID for your daughter, signing out of the existing Apple ID with the iTunes & App Store on her iPhone will not change anything on your iPhone.
All apps include DRM protection which is tied to the Apple ID that was used to download the apps.
If she starts using her Apple ID to download apps, when there is an app update for an app on her iPhone that was downloaded with the current shared Apple ID, she will need to use that Apple ID and password to download the app updates. -
I have a MacBook Pro using my Apple ID and Password, can I home share with my wife's iPad that uses her Apple ID and password
You have to all be signed into the same Apple ID and on the same WiFi network, but yes you can do it. You have to sign into her Apple ID on your iPad in the store settings.
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My password for icloud is different from my Apple id and I can't change my icloud password, where can I get that changed?
Your Apple ID is required to log in to iCloud, yes? I think you are rquired to re-sign in when performing an iCloud feature?
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i forget the security answers for my apple ID and i can not change even i loggin to manage my account? i can not purchase any apps because of this issue?
Read here:
http://support.apple.com/kb/ht5312
If nothing works, either:
Go here, ask for assistance:
https://getsupport.apple.com/GetproductgroupList.action
Or, call AppleCare & ask for "Account Security". -
I can change my apple ID for iPad, but my iPhone keeps an ancient one, and I can't change it.
Several years ago I set up a password for AppleStore on my iPhone, but something's gone wrong and it doesn't work.
The right solution seemed to be to get it to match my new iPad AppleStore password (which I guess is just my Apple password).
System support helped me get access to AppleStore working from my iPad.
But my iPhone somehow clings to my ancient outdated username, and I cannot change it in any way that I can find.
I thought that there was just ONE AppleStore password, but I guess not.
I want to make the AppleStore password for my iPhone match my AppleStore password for my iPad.
I changed my Apple password yet again today. (For my current email address, of course.)
How can I get my iPhone to use this new email-address/password also for AppleStore when I try to use my *iPhone*?
(Alas it always prompts me for my password to my outdated, obsolete, and no longer used previous email account.)
Thanks, LeeCorbin
P.S. I'm also just guessing about exactly which product and exactly what OS my iPhone using (probably 4 something, and perhaps iOS 6 something, but I sincerely hope that my lack of knowledge of hunting this information down on my iPhone doesn't pose an insuperable problem).Thank you very much for the helpful start. My Version is 6.1.3 (10B329).
Under settings, however, on my phone there is no "iTunes @ App Stores" so that I can't implement your suggestion.
Under "General", there is only
About Softare Update Usage
Siri
Cellular VPN iTunes Wi-FI Sync
Spotlight Search
Auto-Lock Passcode Lock Restrictions
Date & Time Keyboard International Accessibility
Reset
So any further suggestion? Thanks, Lee -
When I want to change my e mail adress, the follow sentence arise:
This email adress is designated as your rescue email adress and cannot be used as your apple ID.
I had another mail adress, but from today, I have just this one so it's necessary that this mail adress can be my apple ID.
How can I change that this mail adress is my rescue email adress?You can edit your rescue e-mail address to whatever other email rescue address you can use or just get rid of it altogether at ... My Apple ID
Do this first. Then you can edit your main e-mail address and change it to the one you want to use.
Read the following link carefully, if you are unsure. ://support.apple.com/kb/HT5312
Rescue email address and how to reset Apple ID security questions
Message was edited by: seventy one -
I purchased my iMac used. When I try to update apps in AppStore, the computer automatically fills in the previous owner's email address and it won't let me delete it to enter mine. I have been using my own apple ID and password on this computer for other things without a problem. Any ideas?
Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
OS X 10.7 or later was installed by the previous owner
The startup volume was encrypted with FileVault
You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like. -
Iphone using wrong apple id for updates
This has been working in the past but today it is not. I have updated to iOS software 7.1 (11D167) but I don't know if that caused this problem. I only know that I have successfully installed software updates in the past but when I tried today I could not.
I have 5 apps showing as needing updates. They are Bing Search, Lose It!, Yellow Pages and Ancestry. When I try to update all or even each one individually, it prompts me to sign in to iTunes Store and asks for the apple ID password and shows my apple id. What is showing is a very old ID and not my full email address. When I put my apple ID password in it does not recognize it.
I then decided to try and install a new app and see if the app store would have the correct apple ID. When I selected to install the new app, it prompted me for my apple ID password and had the correct apple ID (my full email address showing). I entered my apple ID and the install proceeded successfully.
I saw on another post that there might be old apple IDs in settings for messages, itunes store, etc. so I checked those settings and all of them have my correct full email address for the apple ID.
What's mostly frustrating is that these apps were free to start with so why do I have to enter in a password at all for the updates?
Does anyone know why my phone has reverted to an old apple ID for app updates only, and why now when it was working before? Is there a way I can get apple to destroy any reference to my old unused (and now unacceptable format) apple ID so that it won't pop up to haunt me again?
Thanks for any guidance...Delete the apps from the phone and re-download or re-purchase them with the ID you intend to use.
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HT204053 My old email address is used for my iCloud and I can't change it to my new apple ID
I can't change my iCloud ID to my new apple ID. My iCloud ID is my old email address which is no longer in use.
If the old ID is yours, and if your new ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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cant take off the old owners username in the apps log in? what do i do?
WHat year/model Mac is it?
Based on the OS that it shipped with, the Mac, it's OS and the installed apps, such as iLife are all associated with the original owner's Apple ID. He was supposed to erase the Mac, reinstall the most recent version of the shipping OS and call Apple to request the Mac be disassociated from his Apple ID. You will have this type of issue until that has been done. -
I have a new Apple ID and I can't change it for my iCloud. It keeps asking me to sign into iCloud with my old email address an it doesn't work because I changed it. What do I do ?
To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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What is the best way for sharing an iPad with 2 iPhones using different Apple acount ?
What is the best way for sharing an iPad with 2 iPhones using different Apple acount ?
You can't share with other devices if you are using different Apple ID's and iTunes account on them. You can only share if you use the same ID.
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