IPhone visual voicemail not working

I never figured out this problem until today:
•My visual voicemail appears to be functioning, nothing denotes otherwise.
•I was wondering why no one left me voicemail after they called, so I decided why not check it manually.
•I help down 1, and lo and behold I had at least 30 messages over the past month.
•Occasionally a message comes thru to my visual vm, but apparently not all.
So basically how do I get this working? It doesn't even alert me when I have a voicemail.
I'm on At&T, running 3.0.1 (could old firmware be the problem?, I have reasons for keeping it at 3.0.1, and no it's not jailbroken.)

First update your firmware.
You can call AT&T to make sure your account is set up properly for visual voicemail.
You can try basics from the manual (among which are restart, reset, restore):
http://manuals.info.apple.com/enUS/iPhone_UserGuide.pdf

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We just got back from a European trip and the visual voicemail on my wife's iPhone 4 is not working. Before we left, I unlocked it via iTunes and updated to iOS 7. I didn't want to upate the OS but iTunes was not giving me a choice, despite trying the various options to keep it on iOS 6 (believe me, I tried). Anyway, in Sweden I bought prepay SIM cards for our phones and used those on the whole trip, swapping the ATT sims back in once we got home. We both had issues with our voicemail after that, with repeated prompts for our password and having to go to AT&T to reset it and all that bizness. My 4S is working fine now, her 4 is not.
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Visual voicemail not working

....and hasn't been for over 3 weeks now. I really didn't know that it wasn't working. I just thought that people weren't leaving me any messages until my boyfriend asked why I wasn't responding to his messages. I called customer support and the lady there told me that they were doing some kind of testing in the area Of course the area she names wasn't even in the state I was in. Plus....testing for 3 weeks....I don't think so! Anyway. I've unsubscribed and resubscribed and it still doesn't work. i've called *86 and gone through someof the things there like re recording my voice message, etc. So far nothing has worked. I have my contacts synced online and I know that I'd have to redownload all my apps if I do a factory reset. Is there any way to save my text messages somewhere? there are some that I'd really hate to lose.
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