IPhone White 3Gs Crack neer dock connector. Seeking answers about possible outcomes.

Hey guys, I have a white 32gb iPhone 3gs. Now I have noticed a crack on the back coming up from the dock connector. The iPhone still has 3 months of warranty left and I'm wondering what I can do? As I will be heading to an apple store this Friday and I want to be prepared. Is there anyway I can upgrade to a 4 (I will pay money to be able to) or am I stuck with the 3gs. Also what happens with mine, because they dont produce 32gb 3Gs' anymore. Any replys are appreciated.
Thanks

If your phone is determined to be faulty, and covered by warranty, it will be replaced on the spot with an identical refurbished model. While the 32GB model is not sold new any more, there are stock available for warranty replacement. As to upgrading, you can do that at anytime. Whether you qualify for a subsidized price would be determined by your carrier. Backup your 3GS before you go to the Apple store.

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My warranty is drawing to a close and I was wondering if anybody knows how I can get ahold of the Genius bar (or any sort of replacement/support) via email or phone - as I can't really just make a trip to Sydney to get a 15 appointment with a Genius.
I wasn't sure if the cracking was covered under warranty but several of my friends have told me it's a design flaw and that Apple will replace it under warranty.

Have you contacted Apple regarding your Problem?
If not give them a call on 1300321456 before your Warranty expires...

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Device not recognized in iTunes for Windows
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If might be helpful if you actually told us what the problem is.

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I have looked after my iPhone (without a case though, I must admit) and noticed two small cracks which have seemed to come out of nowhere, one at the side of the dock connector and one growing right from the middle of it. I have heard it's a common problem with iPhone 3G/3GS! My iPhone warranty runs out in April 2011, but I no longer have any proof of purchase. Is it likely that Apple would replace the iPhone, or even just the rear casing? I have the original packaging/box just no receipt. My nearest Apple store is about 2 hours away, I don't want to get all the way there to find out they won't cover it! Thanks in advance.

Make a genius appointment at the Apple Store, and bring the iPhone. Apple should have the serial number on file and require nothing else.
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My 3GS keeps switching between iPhone speaker and Dock connector and I don't know how to keep it on iPhone speaker

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Is the iPhone 3G's dock connector compatible with the 3GS?

A few days ago, my iPhone 3GS stopped charging. After some research I've determined this is due to a faulty dock connector. I'm out of warranty so I can't get a replacement from Apple, and I don't want to purchase a new phone since a new iPhone is rumored to be announced as early as next month. I've been using my brother's old iPhone 3G in the meantime, but now I'm wondering if I can just take the dock connector out of the 3G and put it into the 3GS. Does anyone know if this will work? If they aren't compatible, I noticed that Amazon sells some cheap third party dock connectors. Reviews suggest that people have had varying experiences with them. Does anyone have a recommendation for an inexpensive third party connector?

yes it is same with iphone4 and 4s

Dock connector crack.

Hi,
I have an iPhone 3GS 16GB White and it is 7 months old, been in a case ever since i bought it, Lately there has been 2 cracks at the dock connector, I have made an appointment at the genius bar and hopefully should get the phone replaced, the appointment is on Friday at 3PM UK time at the Victoria Square Apple Store in Belfast, I want to know because the iPhone 3GS White ones arent available anymore, I dont want the 8GB 3GS as 8GB Isnt enough space for me. Will they replace it with an iPhone 4 or what? Thanks if anyone can help.

Had the same problem went back to apple store (belfast) no problem the guy looked at it seen the iphone was not abused or water damaged ordered me a replacment was my first time dealing with apple with warranty issue have to say it was painless not like the hassle ive had with carphone wharehouse over the years from now on if i need a phone i buy from apple

Crack on back cover spreading up from dock connector -- anyone else?

Two week-old black iPhone 3G 16GB. Kept in a leather slip-case. Never sat on, dropped or abused. Free of scratches.
Now has a 10mm-long crack spreading up from the middle of the dock connector.
Called Apple tech support, told I'd get a free replacement, went on hold, then told that actually it was accidental damage and I'd be charged for repair, "even if it's a design fault", because it arrived from O2 without a crack in it.
Looking up inside the dock connector, there's no support for the case and the edge can flex inwards with just the tiniest pressure.
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Unfortunately, the only camera I've got with me is on my iPhone, so it'll be a challenge to take a picture of the crack today!

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4) He said that he wasn't interested in listening to anything that had been posted on a forum regarding cracking issues or anyone getting a replacement from Apple.
5) My only other option, he said, was to take it in to an O2 shop and have a go at getting a replacement from them.
I waffled on about 'fit for purpose', this being a premium product, and being a loyal Apple customer for years to absolutely no avail -- he wouldn't budge and give me a replacement, offer a free repair, or acknowledge any potential design faults. Like talking to a brick wall of policy! Quite different to the only other experience I've had with Apple tech support.
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Basic troubleshooting from the User's Guide is reset, restart, restore. Has any of this been tried?
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No, that can not be done.

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Turn off wifi. Then, go to your computer open iTunes on your computer, iTunes completes the download to your iTunes library there.

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Looking for sugguestions?

Hi 99mustang232,
If you are having issues connecting or restoring your iPhone after a recent update, you may find the following article helpful:
Apple Support: If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Regards,
- Brenden

IPhone 4S, dock connector broke, warranty not honored

I went to your Apple Store on 5656 Bay Street. Emeryville, CA 94608 because the outlet connector on my iPhone 4S broke -I have had the phone for less than a year (still in warranty). This is a plastic piece inside the base of the phone and I have just used it in the normal way, connecting and disconnecting the device when it needed to be charged. I had been sent by my phone's carrier, AT&T, to the Apple store to get the phone fixed or replaced under the warranty, yet Apple answered that it was a physical problem and I should have to pay $200 to purchase a new iPhone. They tried to tell me repeatedly that the phone had water damage and that it would therefore not be covered under warranty. My phone has never had any water damage to my knowledge, nor was there any problem with the phone's function. It is and has been a perfect phone. It is simply a piece of the phone that broke off due to normal necessary charging. After even speaking with a manager they told me that if I was not happy with the quality of the device I could buy from another brand. My husband was going to buy a new iPhone 5 but after this experience she is thinking to by a Samsung Gallaxy instead. I still have my contract with AT&T and I will have to pay $200 if I decide to break the contract with them. At AT &T, they told me that after 30 days of purchase the warranty of the phone is covered by Apple and they will not do anything for me too. This is extremely upsetting to me. The normal cost for a new iPhone 4S is around $700; their product broke and they are refusing to fix it for me. I would like this complaint to go on record.
In the last 10 years I have only buy Apple computers (two mac book pro's), other two mac books, mostly all the ipods since the first generation and I was very happy with the service and the quality of mostly all their products but in the last year this was the second issue I have with them. The first one with my Mac Book Pro overheating because a factory defect in the graphic card cost me $300, and now this one still in warranty it supposes to cost me $200. I don't think that Apple is having economy problems to just get honored their warranty. I understand if they don't fix the phone if it has a physical damage for bad use but conecting the phone to charge it?. I was felt so bad with their behaviour that the first I did when I got home was to put a complaint in the Federal Trade Commission (first time ever). I have always defend the quality of Apple products and service, but I think that is all gone.

The phone has never been around any water and anyway the iphone is in working conditions, the only problems is the dock connector ins partially problem, it can be charged but the data sync is not working well and I'm afraid it will broke more until it couldn't be charged. If there is any water damaged (I don't think so), the only explaination is humidity, anyway the iphone is working, I don't even why he told us that because that wasn't anything in relationship with the physical damage.
Thank you anyway for your answer.

IPhone White 3Gs Crack neer dock connector. Seeking answers about possible outcomes.

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