IPhone WiFi greyed out and Bluetooth loading forever...
What I have is a 32GB White iPhone 4. It came pre-owned but undamaged on ebay. What's happening is that when I try to turn on WiFi in settings I cant because it is "greyed out", meaning I cant select anything or switch the toggle. Also, my bluetooth isnt working either and the option to turn it on is replaced by it showing the spinning "loading" icon forever. On top of all this, when I go to check the MAC address, it shows it as "Wifi Address: N/A".
I have tried resetting network settings, tried restoring from iTunes, tried DFU mode, consulted Apple about a 125GBP repair (Which I think is too expensive)... And when I got REALLY desperate, I even tried the infamous freezer trick.
What should I do? How can I fix this cost effectively and determine whether this device is suffering hardware or software-wise?
Thanks in advance,
Themankymoo
I guess if you have already tried it that many times then it really must be hardware. Obviously opening it up is not something Apple supports and it would void the warranty but since it doesn't exactly have one that is really up to you. If you can find a kit somewhere online or if you have some shop near by that will fix it for you for much less than the $149 to replace with Apple then thats a very open option that you have available.
Similar Messages
-
Got the dreaded no wifi on my wife's iPhone 4S. Wifi greyed out and no luck with the reset network instructions. Why isn't Apple addressing this issue? We are a family of Apple product users, 2 ipads, an ipad mini, 4 iPhones but one isn't working! Issue began whenwe upgraded the operating system.....
Come on Apple.....get this issue sorted out!Just out of warranty. This is a software issue. everything was ok until the software update. Apple just need to sort it out.
-
Iphone 5C wifi greyed out and screen going crazy
Hi I bought my iPhone back in October in Us from Tmobile, since December the wifi greyed out and hasn't worked once (been living on data) now recently the screen goes crazy, it types by its self unlocks the phone (dont have a password) sometimes calls people etc... now the thing is I recently moved to Dubai and I cant go to a apple store as we do not have one here, so could I ship my phone to States and have apple repair it or give me a replacement if I pay for their shipping costs back to Dubai ? Thanks for any help I can get
If not jailbroken, restore the iOS. Most likely there is a hardware problem
The warranty is valid only in the USA. Apple will not accept shipment from or ship to any address outside the USA for this phone. -
WIFI GREYED OUT AND APPLE WANTS TO CHARGE 200$....
Seriously,
I've had my 4s for about 2 years now and since updating to IOS 7.04 my wifi has greyed out and will not work. I've tried all the reseting issues(airplane mode, reset network settings, erase all settings), all of these have fixed issue for about 20 minutes and then wifi greys out again. I went to an Apple store and they were willing to change the phone for a 200$ fee. Seriously?? I can't believe that Apple would do this. This is my first experience with an Apple product being defective and I was appalled. I was with blackberry for over 10 years and anytime I had an issue with warranty there was not questions asked and device was replaced and I did not have to pay anything. I was at the Apple store at 9am and there was about 50 customers with issues. WOW!! All that to say that I'm now stuck with a device that has now WIFI. This is just great.
Thank you APPLE for your great support!!Like I said on my previous post. I am not complaining about the warranty, If the phone becomes defective and it is my fault and I don't have a warranty anymore, I'm fine with paying to get a new phone. I'm just saying, when its become clear that this is an issue with the update that Apple has sent and to no fault of mine that my wifi is not working anymore(and others can concur that they've been having the same wifi issue after updating to IOS 7 and later), it would be very sincere of a company as big as Apple and seems willing to help their customers stay with their products, that they should be abit more attentive to the consumer that spends their hard earned money on their product. Especially when it seems to be that the phone is not working because of their updates that they have sent.
-
Wifi greyed out and wont turn on
just did the latest upgrade in software and now my wifi has been greyed out and wont turn on.
contacted apple and they let me know that it is my problem and will have to buy a new phone. anyone find a way to make the wifi work if the upgrade has a glitch in it?I had this same problem - if your phone is still under warrantly then apple will replace it for you for free.
Otherwise you will need to pay for a replacement.
They will tell you to reset and restore etc but replacement was the only option for me. -
Can anyone help? I updated my iPhone 4 with latest iOS 7 and now wi fi is greyed out, Bluetooth won't work and tbh am so angry! Phone now out of warranty so apple won't help without it costing me. Don't want to pay as its an apple problem not phone problem. It worked ok before. Tried everything, even clearing it down. Can't even back it up now unless I connect to a pc!
I have not had wifi since November when I upgraded to the newest IOS version. I called the Apple help line and they told me some things to do and I tried them all and they worked for a few hours and then wifi shut off again. I kept doing what they told me and it worked for a couple more days and then I could never turn it on again. My blue tooth doesn't work either. I had to actually increase my data usage with AT&T becuase of this. When I did that in December I went to the Apple store and was told that it is a hardware issue and since my phone is out of warranty I would have to pay for a new phone because they could not fix the issue. My upgrade isn't up until June 2014 so not only do I have to wait for the upgrade and I am not paying for a new phone but I have to pay $10 plus extra a month on my cell phone bill because I was going over on my Data!!! I have been beyond upset about this and Apple is not doing anything about this nor did they offer up some way to resolve the issue because obviously it is not just some rare incident if several people are having this issue. Who knows how many people out there have had this issue and have not said anything about it. Now there is a newer update that I can't do because it requires wifi in order to download.
June can not get here fast enough and I may not go back to Iphone after dealing with this for so long with no help from Apple. -
Ipod touch 5th wifi greyed out and turned off. Will not turn on.
I combed through FAQs and communities and see that I am one of the lucky people with 2 iPod touch 5th Gens with greyed out Wifi that will absolutely not turn on. I have tried all the suggestions out there, resetting heating, cooling, etc. I have updated to ios 8. Has anyone come up with a solution to this problem? Of course these are no longer covered with Apple Care. You would think Apple would have a replacement program for this problem since there are plenty of people having this issue.
See:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
One user reported that placing the iPod in the freezer fixed the problem.
Also heating sometimes works. See:
Why can't I select my wifi settings?
A trick that works frequently with iPhones:
Settings > AirPlane Mode ON, Do Not Disturb ON
Power down and wait 5-10 minutes
Power up
Settings > AirPlane Mode OFF, Do Not Disturb OFF
If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
Apple Retail Store - Genius Bar -
WIFI greyed out and already tried resetting
I recently upgraded my wifi router and had to reset all of my devices. When I turned my ipod back on, the wifi button is greyed out. Apple said to reset the settings which I did three times. But it is still grey. Any advice?
See:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
One user reported that placing the iPod in the freezer fixed the problem. A trick that works frequently with iPhones:
Settings > AirPlane Mode ON, Do Not Disturb ON
Power down and wait 5-10 minutes
Power up
Settings > AirPlane Mode OFF, Do Not Disturb OFF
If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
Apple Retail Store - Genius Bar -
My Ipad Wifi is greyed out and Bluetooth not working after 2 weeks of purchase !
HELP PLEASE , i tried restoring settings and update to ios 6 and nothing changed !
Wi-Fi button greyed
http://support.apple.com/kb/ts1559 -
anyone help with this? cannot access the on button on my iphone 4s
Your WiFi chip has very likely failed. If restoring your device as NEW doesn't help, then you'll need to bring your phone to Apple for replacement. It will cost $199 if you're outside the warranty period.
-
I have an appointment with Apple store later this week and want to be able to back up my phone to icloud before I go. Can this be done without using wi-fi. If it can, how do I do it?
Thanks Diesel, I've tried connecting 2 iTunes & selecting backup 2 iCloud but it will only back up to computer.
I've tried going into settings & restrictions 2 change settings there (as a google search suggested) but I can't remember password so it won't let me in to it. Do u have any other suggestions or any idea what I can do 2 get in restrictions without password?
Thanks -
TS1559 my wi-fi is greyed Out , and no solutions works !
My wi-fi is Greyed Out , no solution works !
like most others, i've tried every suggested restart, reset, restore - with only temporary success. the issues always come back and it's either the wifi or bluetooth and most times both that stop working (wifi greyed out and bluetooth constantly searching).
i took my 4s into the apple store today and they tried the same steps. i asked if there was any way to go back to a prior version of ios (to when the wifi and bluetooth were actually working), and he said there was not. he also said that it could be a hardware issue.
he said there were two options - full restore and dfu rewrite which could be a 'free' fix, or i have to pay $199 for a repair/replacement. i went with the restore / dfu rewrite as i'm in no mood to pay for an issue that apple likely caused with the 6.1 update. he brought out my phone and it appeared fine, with both wifi and bluetooth working in the store. however, by the time i got home the wifi was no longer working and the bluetooth was acting up (disconnecting and reconnecting).
of course, my phone is two months out of warranty - a $799 piece of hardware that has only lasted 14 months before a hardware failure? it doesn't take an engineer to realize that something caused this issue and now they want me to pay $199 more for a replacement after bricking my wifi/bluetooth with their update?
i'm usually a very patient person, but this is absolutely frustrating. i've applied an apple update and now the wifi/bluetooth are not functional. with so many of these issues (see the 200,000+ views in the forums), apple knows they have a problem and are not being very forthcoming with it. as a loyal apple customer (typing on my macbook pro) this will definitely have an effect on my future product purchases. -
Iphone 4s- 6.1.2- wifi greyed out?
Ever since I upgraded from ios 6.1 to 6.1.1 then to 6.1.2 I have had my wifi greyed out and unable to use it. This has been like this for a month now.
I have reset all settings, restored from points before this update, restored and set up as a new iphone, deleted all data and settings.
Still nothing, the problem has persisted.
Will I have to go to Apple Genius bar now? As its really annoying...
CheersCall Apple Support or take it to an Apple Store.
-
My wifi is greyed out and won't go on.
Why is my wifi greyed out and I can't turn it on. I tried turning off my phone and it didn't work.
Does that mean I have to get a new phone because I am passed my warranty I have had my phone 1 year and three months. This seems to be the software updates problem and I don't understand why I have to pay for a new phone, this is stupid. If I would of known about this problem I wouldn't of done the update. And to think I thought Apple was good.
-
All my pictures and videos have greyed out and don't open says 'loading' but doesn't load
All my pictures in my photo album seems to have greyed out and not loading up, is there a setting that I may have pressed or something like that?
Hello, connarbentley.
Thank you for visiting Apple Support Communities.
I would first start with forcing all open applications to close and power cycle the device. Test opening the Photo App on your device to see if they load. If the issue persists, see the second article below.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iTunes: Unable to sync photos
http://support.apple.com/kb/TS3697
Cheers,
Jason H.
Maybe you are looking for
-
My husband is getting all of my childrens messages on his phone. How can I change that or does he need his own apple ID? If so do we need to rest his phone to register it under him?
-
I Can No Longer Find My Printer via AirPrint
I have an iPhone 4S with iOS 5.0.1 and an HP Photosmart 6510, both connected to the same router (it's a Comcast Xfinity Router/Modem combo) but my phone cannot pick up the printer. Any help/suggestions?
-
Which airport is better, 2nd gen express or 2nd gen extreme
I use an older 2nd generation airport extreme on the 2nd floor of my house and needed another to cover another portion of the house and recently bought a 2nd gen airport express to extend it. My question is, which is better(more powerful) to use as t
-
What happened to relative scaling?
I have had to go back to Indesign CS4 because CS5 doesn't let me click to specify a centre point for scaling objects or images without holding options (which brings up a dialog). Is this a bug or is there something I'm missing?
-
Help making a millipede/centipede type game
Hi, Can anyone recommend a book that will help me make Centipede or Millipede in Java? This is my first year taking Computer Science and we need to make a game in a month and a half. I know the basics of Java (what I was able to learn in a semester).