IPhone WiFi Terrible since 8.1.2 not fixed in 8.1.3
WiFi networking has been terrible on my iPhone 5 since the 8.1.2 update, and I was hoping the issue would be fixed in 8.1.3 but it has not improved at all. Ever since the 8.1.2 update my phone will only sometimes find wireless networks. When it does it will only stay connected for a short amount of time and then drop off. Some networks, like the network at work, it just completely refuses to join. Other networks it will get on and drop off randomly. This is not a configuration issue it started with 8.1.2 and has not improved. I have tried every possible solution I could find on the Apple forums and on other sites. The last resort was to completely wipe my device and start from scratch, not restoring from a backup, and this did not help at all. I even reset it twice thinking that putting the phone in DFU mode might make a difference, unfortunately this hasn't solved anything. I am just posting this to see if anyone else is experiencing this issue, as I don't see what else can be done. Apple has basically broken WiFi on my device, and it is so frustrating to try and use I have turned it off completely.
While I have not really seen this as much with devices other than the 4s, it is possible something was going bad with the chip, and the stress of the update finally killed it off. Millions of users updated their devices and did not experience problems. While this does not minimize your issue, it does say that it was not the update/software that disabled your device. You are correct though, you should be able to find out what it was, or possible get it resolved at the Genius Bar.
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I have recently updated my iPhone to ISO6, since then i can not locate my purchased ringtones on either iTunes or the phone itself but they do appear in my billing history. How do i retrieve these?
You only get one download.
Did you fail to save them to your computer and back them up. -
Iphone button stopped working, apple store could not fix it for me!
Hey Guys!
I am a pure apple user since 2007. I have owned ipods, ipads,iphones and macbooks. I have always been satisfied by apple's quality products. If any problem occured in the past it was easily fixed by either getting a replacement product or fixing the minor issues but this time visit to Apples Genius bar in China, Beijing disapointed me and loosened my trust on Apple products for future. I own and iphone 5 US factory unlocked version. I have been using it for 4 months and since the beginning the power button has caused me problems. Eventually its stopped working so as always I took it to the apple store Sanlitun in beijing to get it fixed. At first they denied to take for repiars excusing it to be a US model which could not be fixed due to difference in Logic board. I requested them to have a look at the button if it could be fixed without changing the logic board. I also requested them to replace it if it could not be fixed. They mentioned that US model cannot be replaced because of difference in Bands. I also mentioned that waiting for a little longer was also possible if they could send it for me to a place it could be fixed but they simply refused. After keeping it for 2 days there was no solution. It seemed they did not even attempt to open and have a look as my files and protective films were all intact. If anyone has faced a similar issue kindly let me know what to do next?
If this time its not fixed i ll be very disapointed by apples international warrnaty which no longer has a meaning of covering it worldwide.
Hope Apple satisfies me by finding a solution.
Thanks
Cheenu KhanCheenukhan wrote:
All apple products include International warranty!
Incorrect...
Apple Warranty
http://www.apple.com/legal/warranty/
"Choose a product" and then "Choose a region"
iPhone Warranty > The warranty is only valid in the country of original purchase.
With this exception...
http://www.apple.com/uk/legal/statutory-warranty/ -
APPLE - you have not fixed the WiFi issues
OK, I admit that wifi has improved, bit it's not fixed. WiFi still stalls on loading pages.
Yes it's faster, yes it is more reliable, but after a while, it does still stall. The same fix as before is anwork around, but it's not over yet. Not by a longshot.
My current work around is to forget the network and re-join it. I'm down to twice a day now, not every five minutes, but seeing as my laptop can connect for over a week with out re-booting, this is definitely an Ipad issue.
Come on apple, get your thumb back into the sunlight and fix it once and for all.I think a distinction between a router dropping connection a an iPAD that cannot maintain connection needs to be drawn.
I have now taken 2 iPADS 3g back with exactly the same problem as in it cannot maintain a connection to the router from a distance of less than 20ft.
I have six different items connected to my router, they are a printer, a nokia phone, 2 laptops, 1 Netbook and for a shortime an iPAD as well as my home pc
NONE of the aforementioned items save for the iPAD have had connection problems to my 14 month old router.
I can connect to my router with the laptops and netbook from my back garden without any problem, the printer remains in the same place which is quite close to the router, the Nokia phone connects anywhere I choose to connect.
The Ipad can connect to my network 20ft from the router but cannot maintain a connection with it dropping out every couple of minutes and when it is connected it is very slow in loading pages. The netbook and the laptops and nokia from the same location report a good signal and upload/download times are fine...
I have changed channels on the router, I've reset and updated the Ipad and rememberd to mess with the brightness but still I cannot maintain a connection.
My router shows that it has been connected to broadband continuously for 5 weeks except when recently rebooting it as per the notion that it would help the iPAD reconnect.
Simply put the iPAD does not perform, it is wholly unreliable where it's wi-fi is concerned and I do not think the latest patch was anything more than a tickle of the signal indicator etc....
Neither do I think that routers should be reset with it changed from wep to wpa as suggested by others. My usual pc is an iMAC5, it has no connection problems, it talks to my router without any problems as do all my other items. There is nothing radical in the hardward used in an iPAD that requires a new router or even for an established router to be reset. -
my iphone fell in water and will not come on. where can I get it repaired? Apple store?
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5s. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task. Start with Google to search for these. -
iphone will not charge and turn on
You dropped it. That's what's wrong with it.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5s. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task. Start with Google to search for these. -
Since updating my iphone 4s to the most recent update it will no longer connect to the wifi at work, where I am not a network administrator and do not have privliges to reset passwords and turn the routers on and off. Any other suggestions for re-connecting? I have never had a problem before and can still connect to other networks i am a part of...
Try Resetting your iPad: Hold down the sleep and home buttons, wait for the Apple logo, let go of the buttons.
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IPhone 4S iOS 6.1.3 will not connect to or even find any wifi networks, any ideas?
I updated my iPhone 4S to iOS 6.1.3 and therein started my wifi problems. At first the signal was just dropping out and I kept getting the "Unable to join..." message, which was annoying but it had periods of time where it worked fine and gave me some hope. Since yesterday my phone has not actually identified any of the available wifi signals (not just my router, but also any other networks when I've been out and about) and so I am unable to join any as I cannot even see them to select them.
I have tried:
- changing the channel on my router
- turning my router off and on again
- turning my phone off and on again
- plugging my phone into the computer and making sure it was updated (I did this yesterday which may have made it worse as that's when the problem intensified?)
- resetting my phone by holding down the home and power button
- resetting the settings on my phone (numerous times)
- changing the WPA2 settings on the router
- checking that I have got the wifi turned on
- setting my iPhone to "ask to join" wireless networks
I would suspect something fishy with the router, except that my husbands iPhone is still working fine (he has not yet updated his iOS), my MacBook and his laptop are still connecting fine, as is the PS3 and the wireless printer. I went out today to a place with an open wifi network and my friend with an iPhone 4S (*not* updated to iOS 6.1.3) could see it and connect to it, but my phone didn't even pick it up and we were sitting right next to each other. There are 10 wifi networks in the vacinity of my house which my MacBook and husbands iPhone can see but my phone is now not seeing any of them. This HAS to be something on my phone, but I can't ruddy well work out what it is and meanwhile I am going to get charged loads for using up my data allowance. The only good thing so far about having all this faff is that when I updated to 6.1.3 my phone wouldn't send any photos to anyone unless it was via iMessage and since I've been changing all the settings I found one that works, so I have been able to send my mother in law some pictures of her granddaughter. My own parents will be getting upset by the lack of wifi though as I don't want to FaceTime them using my 3G.
Any help would be most appreciated.Hi JimHdk,
I have also upgraded to ios6.1.3, and facing same wifi connecting problem, after upgrade my iphone3gs is not connecting to my laptop shared wifi, which was working perfect with ios6.1.2,
and its not an hardware error, its software error, crippy apple does not test their releases which causes problem to users.
Updates:
Earlier wifi connection which i was using on my Iphone 3gs, was WPA2, which was shared from my laptop via "Microsoft virtual WiFi Miniport Adapter", was working perfectly till ios6.1.2, but when i have upgraded my iphone 3gs to ios6.1.3, my iphone 3gs became unable to join wifi,
Today I have created "adhoc network" on my laptop using "Broadcom 4313 802.11b/g/n"(default wifi adapter of my laptop), and kept security type "WEP", and found my wifi working fine with my iphone 3gs,
So if someone using LAN internet on their laptop, they can share their LAN internet to use on their ios devices, via creating an 'adhoc network',
How to create an 'Adhoc Network',
choose Security Type : WEP (compatible with ios6.1.3)
http://www.youneedabudget.com/support/article/create-an-ad-hoc-network-in-window s
Vinay Rajput -
Why is it that Apple have no interest in helping I have a iPhone 4S and since updating to ISO 7.0.4 I have no wifi at all told me it's a hardware issue and I will be charged for the repair as it's just over a yr old so I've got a 24 month contract so 12 months with a phone that is not working right I have read loads of other people that have the same problem so how can they put it down to the phone and when asked where to take it was told to google it not happy at all apple u need to sort it out never again am I buying anything for yourselfs again DISTGUSTED would be an understatement
No joy at all they just keep saying it's the phone but was fine before update and @metasolaray why should I pay for extra cover when the fault is not the phone but the update they have put out for everyone to install and I am far from being the only person as there is hundreds of people going through the same with this update and it's not been the first time they messed it up
WIFI disabled - Greyed out since iOS 7 update on iphone 4s
56888 Views 229 Replies Latest reply: Dec 8, 2013 9:14 AM by Cheney1980 Branched to a new discussion.
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sugaaarbabe
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 14, 2013 9:18 AM (in response to Tarrantion82)
Apple should take resonsibility for this, otherwise they will lose lots of loyal customers. I have moved away from the ipad due to expense and am now very tempted to do so away from the iphone. Selling a product that prompts an update that breaks the phone is not good.
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punkinbits
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 14, 2013 11:31 AM (in response to Tarrantion82)
Have had the same issues with iPhone 4S since the upgrade. No wifi button, battery draining every 8 hours with no use, phone shutting on & off for no reason at all. I gave in and tried the hair dryer method. Turned the phone off and hel d the dryer over the camera lense area for one minute. Turned the phone back on and to my shock, had wifi button back again. That was 2 days ago. Battery is lasting normal amount of time again and I can use wifi again! Hopefully this will last. I know it doesn't work for everyone but it doesn't hurt to try. Much better than spending the $200 at the Apple store, which by the way, the genius said Apple is aware of the problems but there is nothing they can do.
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Shell1331
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 1:07 AM (in response to Tarrantion82)
I have exactly the same issue, apple are phoning me this evening. I am not happy and this has really put me off using iphone. It's my first iphone and if Apple don't fix it, it will be my last iphone!!
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lin777
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 3:17 AM (in response to Shell1331)
you will be fine if you have warranty
If not Apple won't want to know
I know I've tried but they will not help.
I've email bbc watchdog the consumer
Programme to see if they can help.
GOOD LUCK
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justezenu
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 4:47 AM (in response to Tarrantion82)
Mine happened to with an update. I had nothing wrong before that.
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justezenu
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 4:50 AM (in response to lin777)
I am booked in for the same problem on Thursday. Looks like I won't have much luck.
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ljguadagnini
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 1:11 PM (in response to justezenu)
Having the same issue: iOS 7.0.2 with no WiFi / poor Battery stamina and really slow software experience when opening several options at Settings icon.
Apple care agent contacted me and we try all alternatives to isolate and detect if this is regarding a hardware problem. Of course they told me it is. Too sad. My phone is in immaculate condition.
My mother has an Iphone, my father has an Iphone, my 2 sisters have Iphones, my brother, wife and daugther... we all have Iphones. Mine's the only one with this fault (my personal experience: fail prob is 12,5% -1 out of 8).
At this point, I'm evaluating to stop buying apple products for fear that in the future the same will happen with some "premium" product that ultimately they are not.
Too sad, sorry but this is too much.
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lin777
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 5:08 AM (in response to ljguadagnini)
Join the IOS 7.02 not working club.COME ON APPLE DO SOMETHING YOU MUST B READING ALL THE
COMMENTS.ive emailed bbc watchdog consumer programme havent had reply yet.
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Jungletooth
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 6:15 AM (in response to lin777)
I got my 4s in August 2012, as an upgrade on my Vodafone contract Following the installation of IOS 7 I also experienced greying out of wifi and bluetooth. I tried various options suggested on forums however none worked. I took my phone to Vodafone who told me it was a problem they were aware of but couldn't do anything about as Apple had to deal with it. I took it to my nearest Apple store (60 miles round trip!) to be told it was not their responsibility, it was Vodafone's - something to do with consumer law! They also said I would have to pay £160 for a replacement phone as it couldn't be repaired. The 'Genius' was very cagey about it being a common problem by the way!! Back to Vodafone who said it was not their responsibility so back to Apple. This time I spoke with a Manager who told me in not so many words that it was an issue and agreed to halve the replacement cost of £160 to £80. By this time I just wanted it sorted to reluctantly paid £80 for a replacment phone. Seeing as this is CLEARLY a design fault, Apple should have replaced it free of charge. This experience just confirms what I am reading in lots of places about the Apple Company. I was going to buy an iPad but have decided not to now. I shall NOT be replacing the iphone when my contract is up. I too will be writing to BBC Watchdog.
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Jungletooth
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 6:18 AM (in response to justezenu)
justezenu wrote:
I am booked in for the same problem on Thursday. Looks like I won't have much luck.
You will probably be told that the solution is a replacement phone. Ask to speak to a Manager and insist on getting it at a lower price. I did this and got it at 50% of the usual repacement cost. Still not ideal but at least it saves you a bit of the money you shouldn't have to pay in the first place!
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lin777
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 6:58 AM (in response to Jungletooth)
Yes I had the same problem with 02 and apple no one wants to take the blame.Im glad you are writing to watchdog
As well every one must email them or write to them and I'm sure they will take up the problem for us all.
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vinayak4816
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 7:24 AM (in response to Tarrantion82)
no
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Jerome101
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 8:30 AM (in response to ljguadagnini)
I depend alot on my Iphone and this Wifi greyed out issue is really getting to me!! This caused me to lose some business, but I'm sure I will make up for that in Andriod World. Switching back to andriod should have never switched to apple in the first place.
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Deanmort13
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 9:22 AM (in response to Tarrantion82)
4s owner in the same boat as everyone else.
I setup a service call with apple on Monday this week and was told it's quite a common hardware failure. When I asked why I should be paying for a new phone I was advised to book an appointment in store. Well I've just returned from my appointment with a "genius" who told me that when the update is installing if any component is weak when installing it will be permanently disabled. Was then told £150 for a new phone which I declined.
I've had iPhones for 4 years now but due to this issue and apple washing their hands of any responsibility it will be my last.
Disappointed that a premium product has such poor backup from the manufacturer. If it was only my phone and not thousands of others I'd have probably paid for a new phone but I'll never give apple another penny again.
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Coatezy
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 11:16 AM (in response to Tarrantion82)
Same problem with my partners iPhone 4s. Restored the device but still no luck. Going to book an appointment but it sounds like we wont have much luck as it is just over a year old.
Nexus 5 time I think for both of us.
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Up to Discussions in iPhone Hardware Go to original post Reply to original post -
Why does my iphone 4 keep dropping wifi connection since ios5.0.1update
Why does my iphone 4 keep dropping wifi connection since ios5.0.1 update, it worked perfectly before, my wifes 3gs connects fine and stays connected while my £400 paperweight losses connection, thinking of going back to nokia! Sort it out apple!
If the "oh so Great Apple" were to monitor these forums then they might see all the problems
that the people who have paid good money for their devices are having, i suppose they can do no wrong
In your eyes, i just thought that if you pay a lot of money for a product that works fine, and you update
It with a firmware update that they kept going on about how good it was and it can do this and it can
Do that, then i think they should sort it out. I don't care if i "don't deserve to be an apple owner" or not,
The fact is i paid my money and it should do what its suppose to do, i moved from Nokia to Apple because
The N97 was crap and i put up with it for too long, and they didn't do anything to fix the bugs they just stopped
Selling it and basically said tough s**t, so now this is happened i hoped Apple whould be better but they seem
To be just like the rest. -
My IPhone 4s is freezing up and the wifi will not work. This happened after the update. I have tried to restore it and that did not fix it. Any suggestions?
Most of your purchases content can be downloaded again via the Purchased tabs in each of the store. I realize that this will be a problem for the iTunes Store on the iPad, but that has nothing to do with apps, since apps are in the App Store.
If you backed up synced with iTunes before you restored the iPad, your content should be in iTunes on your Mac and you should be able to sync it back again. -
I wanted to know how to unlock my iphone, since I had to restore it and when it restarted, it appeared this message: "The SIM card que you currently have installed in this iphone is from a carrier that is not supported under the Currently actuvation policy that is assigned by the server activion. this is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request que this iphone be unlocked by your carrier. Please contact Apple for more information. "
I need help, I use my phone for everything enclusive to work. I appreciate if you can help. I'm from Brazil. My name and giullia.Did you purchase this device from Apple or an authorized reseller? It sounds as if you had a device that was jailbroken/hacked to operate on your carrier. Upon updating the iOS, it is now locked back to the original carrier the device was locked to.
Only the carrier the device is locked to can authorize an unlock. You will need to make contact with that carrier and see if they provide unlocking services, and if they do, if you qualify for an unlock. Otherwise, you are out of luck. One that carrier can take care of the unlocking. -
I updated to iOS 8 on iPhone 5s and now iMessage will not verify my email address to use to send/ receive messages. It has said "Verifyng" beside it in settings since yesterday, but has not sent a verification email. I have also tried Adding it as a new email address several times, but get the same outcome. I can still send/ receive texts from my phone number, just not from the email address.
In my iCloud settings under Contact Information for that email address and it shows "pending". When I select "Resend Verification Email" I get "Cannot Connect to iCloud".Hello, Dorian071.
Thank you for visiting Apple Support Communities.
Here is the best article to reference when experiencing issues with iMessage activation issues.
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Cheers,
Jason H. -
About an hour ago, I purchased Real Racing 2 from the Mac App Store for $12.99, but since then it has not downloaded one bit, even though I have a stable wifi connection. The money has already been taken from my account as well. What should I do?
Just to make sure, open Mac App Store and click Purchases. Can you pause the download and restart it?
-
Hi All, I plugged my iPhone into my laptop and I was asked to upgrade my iTunes software. It took more than seven hours and just to be told that my SIM card does not appear to be supported. Since then I can not use my iPhone. I am lost plse help. Jam53
Every time I switch on the iPhone, the iTunes icon is displayed together with a USB icon and Emergency call message appears on the screen in many languages. When I touch the i symbol I get the following information IMEI: **** AND ICCID: ****
However, the iphone is visible in the Devices directory in iTunes. I changed my SIM card but still can not be recognized by the iPhone.
<Edited By Host>Do you mean when you say its locked to another carrier other then the one im using, that maybe my insurance sent me an iphone thats for a different network for example orange and not mine which is o2?
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