IPhone will not complete sync...please help!
I'm trying to help a client with his iPhone woes, every time I sync with his computer, I get the follwing error (or one similar to it):
AppleMobileSync.exe|1984:17849760|/SourceCache/DeviceLinkX/DeviceLinkX-91.2/Wire Protocol/DeviceLinkConnection.c:_DLMainThreadMessagePortCallback| ERROR: Error creating components from read data: 'Conversion of data failed. The file is not UTF-8, or in the encoding specified in XML header if XML.'
This error comes up either when I'm syncing his photos or his contacts.
I've cleared the sync history a number of times, but this issue always comes back to bite me. This is on a Sony Vaio running Windows XP SP2 with Microsoft Outlook 2003. Any help is apprecitated!
Android23,
I would uninstall and reinstall all components listed in the following article:
http://support.apple.com/kb/HT1925
Hope this helps,
Jennifer B.
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