IPhone will not power on after update

Dear Apple,
I currently have your iPhone 3GS which I received approximately 18 months ago. However, after updating the OS Software the device has decided to not power on. After speaking to your Apple Support Centre, they booked me an appointment at Apple Bentall Centre, Kingston, London, UK.
My device was looked at by a representative named Vanessa Baldwin who claimed that the device would not power on and that seeing as it is out of warranty, the only option I had was to replace it costing £139. I then asked to speak to the Store Manager Leigh Baigent, who reiterated Vanessa Baldwin's suggestion. He also added that the device would not power on due to a fault on the motherboard and had nothing to do with the battery. I proceeded to explain to your staff that I would expect a £400 iPhone to last longer than 18 months and that under The Sale of Goods Act 1979, a retailer is responsible for the items they sell for up to six years in England and Wales regardless of warranty. Your staff expressed a blank look towards me as if I spoke a foreign language and dismissed my claims.
I am therefore making formal contact with Apple directly to sort the matter.
Any help would be appreciated, please do not give me a story about warranty / insurance guidelines
I look forward to your response.

I would probably advise you to e-mail, or make contact by phone, rather than making a complaint on the Support communities page.
I hope your lucky in succesfully getting a new iPhone however

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