Iphone will not restore - error

Hi, can anybody help me. My iphone was regulary losing network and telling me I needed to restore..so I did. Now the restore will not complete due to an error (1). I have tried this several times. Now my iphone is showing the çonnect to itunes' symbol and will not work at all.
I can't access support because the IEMI number is not recognised and I dont have any other product information because the phone is locked out.
Please help

i also had this problem with my iPhone, i put it in the dock, iTunes came up on my MacBook, then the iPhone restarted a white screen came up for about 25 seconds then an Apple came up, then the connect to iTunes logo appeared, I was puzzled as to why this had happened since i'm extremely careful & certainly would not ever jailbreak it, because its against Apple's EULA. So i click restore expecting everything to work, then I get something like "iTunes cannot connect to the iPhone "iPhone" an unknown error accrued error 21. Then i put it in DUF mode, the screen went white again, looked like the firmware was installing then that failed & now its displaying error 2001, what shall I do

Similar Messages

  • Iphone will not restore Error 21

    Here is a little background to this problem. I had an original iPhone that the Wi-Fi quit working on this past week. The phone was 2 1/2 months out of warranty and Apple would not, or could not do anything to help me other than sell me a new 3G. I just purchased the 3G tonight (16g black) and they activated it at the store for me. I made a phone call on the way home and all is good.
    I get home and was going to check to make sure the Wi-Fi on the phone worked when all of the sudden the screen goes to the Apple logo and then starts freaking out. A lot of text flies across the screen saying something about a PANIC and Darwin Kernel. I read online all sorts of issues about this, before I finally come across how to start the phone in recovery mode. I finally get it started in recovery mode and hook it up to my PowerBook G4. I click RESTORE and it gives me this message:
    The iPhone "iPhone" could not be restored. An unknown error ocurred (21).
    I literally had this phone for 1 hour! My original iPhone was a Christmas gift from my wife and it bothered me that it was no longer working, but then to have this happen immediately is sad. Can anyone help? Does anyone have any information about this error or how I can get my phone restored, or should I just take what appears to be a lemon back to the Apple Store?

    i also had this problem with my iPhone, i put it in the dock, iTunes came up on my MacBook, then the iPhone restarted a white screen came up for about 25 seconds then an Apple came up, then the connect to iTunes logo appeared, I was puzzled as to why this had happened since i'm extremely careful & certainly would not ever jailbreak it, because its against Apple's EULA. So i click restore expecting everything to work, then I get something like "iTunes cannot connect to the iPhone "iPhone" an unknown error accrued error 21. Then i put it in DUF mode, the screen went white again, looked like the firmware was installing then that failed & now its displaying error 2001, what shall I do

  • My iPhone will not restore. What do I do now?

    My iPhone will not restore, I have tried DFU mode, recovery mode and simply just on mode. iTunes will not finish restor, gives error 3194 right after extracting software. What do I do then?

    I have also done the editing host file thing, and it didn't work either.

  • HT201210 Hello, I wonder if you can help me. My iphone will not restore. I have downloaded all available downloads and the software and firmware restore was almost complete when the message similar to 'iphone restore failed' appeared. I cannot make or rec

    Hello, I wonder if you can help me. My iphone will not restore. iphone prompted restore in itunes I have downloaded all available Apple downloads and the iphone software and firmware restore was almost complete when the message similar to 'iphone restore failed' appeared. I cannot make or receive call

    Hi, Mangy1. 
    Thank you for using Apple Support Communities. 
    Here is the best resource when experiencing issues restoring your iPhone. 
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    If the issue still persists, please reply back with the exact error message received. 
    Cheers,
    Jason H. 

  • HT1430 ipad will not restore - error 4014 not found on website

    ipad will not restore - error 4014 not found on website - will not turn on for hours

    Take a look at this thread. Several solutions are offered.

  • TS3694 My iPhone will not restore the process starts and then a message pops up saying 'we are unable to continue with your activation at the time'  I have tried a few times now and the same. What can I do ? As I can't use iPhone at all now!!

    My iPhone will not restore the process starts and then a message pops up saying 'we are unable to continue with your activation at the time'  I have tried a few times now and the same. What can I do ? As I can't use iPhone at all now!!

    Sorry... But...
    The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
    You will need to look elsewhere.
    Unauthorized modification of iOS
    http://support.apple.com/kb/HT3743

  • The iphone could not restore error occoured (-1)

    the iphone could not restore error occoured (-1) in iphone 3gs

    This generally means a hardware failure.  You'll need to bring your phone into Apple for evaluation.

  • My Iphone Will Not Restore, Please Help.

    Hello,
    I fell asleep while facetiming, I woke up and found that my iphone will not turn on, which is odd, since I was charging it. I then took it off my charger and then put it back on. The Iphone 4 then showed the Apple Insignia for about 10 seconds, then became a dark screen, then back to the insignia. It did this repeated flashing for a good ten minutes. I then took it off the charger and the phone stopped flashing and it became totally dead. I tried pressing the home button, and the top button, but there was no effect. I then plugged in my Iphone to the computer and put it into recovery mode. I tried to restore it, but it continually keeps getting an error (21). I tried it on a different computer, will not restore, but got a different error (I believe it was the error (1604)). I tried restoring it multiple times, I updated my Itunes to the latest version, I made sure my connection was well. I tried taking my Iphone off of recovery mode, but it did not work.
    I suspect that my problems are due to the fact that my Iphone will not stay on without being connected to a power source, and that is the reason for all the errors. I tried it on different USB ports and different computers. Please correct me if I am wrong, and please help me figure out what I should do next. I do not mind losing all my contacts, but I do mind if I have to spend money on a new phone, afterall, I barely even had this phone for a year.
    So Please, I am begging. Please help me and tell me why doesn't my phone stay on without being connected? Is it because I fell asleep while facetiming and because neither of us hung up it over-heated and killed the battery? Is there an easy way to fix this since I am technologically-impaired? Is there any hope for me and my Iphone's future?
    Any answer will be very much appreciated.
    Thank You.

    It sounds to me like you either got defective parts or otherwise did not make the repair correctly. We cannot help  with self-repairs here, the iPhone officially not user servicable, but you can ask for advice in the forums on ifixit.com, a site which is dedicated to those attempting their own repairs.
    Regards.

  • Ipod touch stuck in recovery mode and will not restore. error code 3194

    ipod touch stuck in recovery mode, will not restore and comes up with error code 3194, itunes is up to date, please help

    Hi @rchangel - Thanks for the ideas...
    Yes - it won't let you install the 32 bit version on a 64 bit machine.
    I've had a cursory look at the SP1 release notes, and couldn't spot anything vital - what critical stuff do you know of in SP1?
    I don't want to have to go through all the pain of setting up VM's, reinstalling iTunes, getting all my album art back in etc. (though I could, as I do have Win7 pro). I've also heard that running iTunes in Windows 7 compatibility mode might help. Can anyone confirm whether that actually works?
    I think it's in Apple's gift to fix this issue, given that they say that they support Windows 7. So far I've had no feedback from a mail I sent to Apple, and the number of users reporting this problem keeps going up and up.
    I want Apple to recognise that there is a problem, and then I want them to fix it.

  • IPhone will not update (error code 1) will not restore even in DFU mode (error code 1)

    I bought the iPhone 4S from a friend, and I came to wiping it manually from the handset, no problems found however during the initial steps the iPhone was unable to validate on the apple servers (with the carrier stuck on searching). So, I plugged the phone into my trusty laptop installed Itunes fresh and proceeded to restore. The process gets to the later part of the validation and throws up an Error Code 1.
    I'm aware (from searches across the internet) that error code 1 is typically found in phones with tampered hardware/software e.g. Jailbreak, unlock etc. My friend is not tech savvy and doesnt have a clue about these things so I'm sure the phone is 'as is'.
    So i proceeded to troubleshoot the issue:
    I edited my hosts file to point to the apple validation server (and checked it allowed connections to gs.apple.com within my browser - successful).
    Now as the handset is stuck in recovery mode (with the usb and apple logo) I tried to restore via regular Recovery mode - no sucess (error 1)
    Entered the phone into DFU mode (which, in essence ALL of google preaches is the way to restore regardless of issue) same error occurred.
    So i looked into 3rd party applications that could force it to restore or perhaps allow a functional end product.
    Redsnow (latest edition only provides restore for up to iOS 6.1.somethingorother) that produced a dead end.
    Pangu restore facility (latest edition for iOS 7/some 8 models) hanged at the same place as the apple loader.
    I've tried flushing my DNS cache, and verified the Date/time on my computer and router is correct.
    I refuse to accept the phone is nonfunctional but am rapidly running out of ideas as how to
    a) restore it to the iOS it initially had
    b) update it forcefully and have iOS 8
    c) install a custom rom in the hope some fuctionality exists enough to restore it again.
    Please inform me of any suggestions you might have,
    regards Jack.
    PS. Further information; This has been attempted on 2 seperate windows workstations both running windows 8.1 up to date.
    The USB cable is an unofficial one but has caused no issues in the past on another iphone that ive restored.

    Do you have the latest version of iTunes? Did you check for anti-virus software? One of the sections talks about interference from anti-virus software and firewalls. Also, you should not have to make any changes to your Host file unless your computer has been used to jailbreak a phone. I worry because you were using a number of software applications that are designed for jailbreaking devices. Excerpt from this support document. Get help with iOS update and restore errors - Apple Support
    Check for hardware issues
    Related errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    These errors mean that your device or computer might have a hardware issue that stops the update or restore from completing.
    Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
    Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
    Make sure that your security software and settings are allowing communication between your device and update servers.
    If you still see the error message when you update or restore, contact Apple support.

  • My iPhone will not restore via iTunes as it keeps cancelling and coming up with Error 9. Can you help me solve this?

    Earlier today my iPhone4s shut down unexpectedly. It kept on showing the opening process (of the Apple logo coming and going) however it wasn't taking me to my home screen, instead was repeating this process. I pressed the home and lock button together for 30 seconds (from advice from the internet), which brought me to a screen of a picture of the USB cord and iTunes logo. I followed this instruction and plugged my iPhone into my laptop and opened iTunes. Immeadiatley, iTunes popped up to me that my iPhone was in recovery mode (I had never put my iPhone on recovery mode before so this was all new to me) and needed to go through with the restoring process. I clicked the Restore button to see this process go ahead. I tried so many times it lead to me to cry as my phone is only a few months old. All these times I tried the process was always cancelled by this message which showed it was an 'Unknown Error' and shown in brackets 'Error 9'. I tried this process so many times and I simply do not know what to do. Please can somebody give me advide/help and this is causing me stress as I have been working this out for hours. Thanks so much!

    Hi there Holly N,
    You may find the troubleshooting steps in the article below helpful.
    Resolve specific iTunes update and restore errors
    http://support.apple.com/kb/ts3694
    Configure your security software
    Related errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, or 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
    Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
    -Griff W. 

  • My iPhone will not restore or update in iTunes.

    I have tried everything to restore my iPhone and update it but it still will not work, I get the same error "the iphone could not be restored. the device isn't eligible for the requested build." I have tried this with 2 seperate iPhone 4's and the I get the same error. I am sure its nothing to do with the handsets and something to do with iTunes but any help on the matter would be much appreciated.

    iPhone and iPod touch: Unable to restore

  • Liquid Contact Indicator? iPhone 4 not restoring (error 1611)

    My iPhone won't restore even though it is recognised by iTunes. After an initial 'restore attempt' process, I get the following error code (Error 1611).
    I have taken the iPhone to a technical repair store and after a quick examination, I was told that the iPhone had suffered water exposure and was out of warranty. I explained that this could not be possible as the phone had not been in water, was well looked after and was in immaculate condition. He proceeded to explain that the Litmus Paper indicator at the base of the device had turned colour. I again explained that I had not exposed the iPhone to water and queried how the iPhone could be perfectly functional during the evening, not be exposed to water during the night, but was dead the next morning due to apparent damage from water?
    After again explaining that the iPhone had not been exposed to water, I asked whether or not humidity could be a cause of water damage. He said yes, this was possible.
    Has anyone else experienced this type of issue? What can be done about a 1611 error?

    Try getting your phone in DFU mode. If this doesn't work, you most likely do have a hardware failure:
    1. Close iTunes.
    2. Connect your iPhone to your computer and then launch iTunes.
    3. Turn your iPhone off (hold down the power button at the top of the iPhone).
    4. Then, hold down the sleep/wake button and home button together for EXACTLY 10 SECONDS, then release the sleep/wake button.
    5. Continue to hold down the Home button until a message appears in iTunes telling you an iPhone in recover mode has been detected. When you are in DFU mode your iPhone screen will be completely black. Remember that if you see the restore logo, iTunes logo, or any message on the iPhone screen, you are not in DFU mode but standard Recovery Mode.
    6. Hit the OK message that should popup to restore your phone.

  • IPhone will not restore from back up after updating to iOS 6.1.3

    I tried to update to iOS 6.1.3 last night and my iPhone crashed, putting it into recovery mode. Then when I tried to restore from my last back up I got this
    I have tried to restore from three different back ups I have and keep getting the same error. Why will it not restore from back up? I've had the phone two years, so had alot of stuff on it that I need to get back.
    I will be very greatful of any help.
    Thanks

    There is some troubleshooting for that error message on this page : http://support.apple.com/kb/TS2529

  • IPhone will not restore and is stuck on low battery screen?

    I let my iPhone 3g's battery run flat a few days ago by accident, since then I have not been able to get the phone to recognize it is being charged. I plugged it into my mac and put it in DFU mode (i think), but my iTunes popped up with 'Unknown error, this iPhone can not be restored'. Now when ever I try to get it into DFU or restart it nothing happens except the red flashing no battery sign shows?
    Can someone please help?

    Try this:
    http://support.apple.com/kb/ht1808

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