IPhone wiped after ios 5 update

I've just updated my mums iPhone 4 to iOS 5 and now I've lost everything from it. The whole iPhone has been wiped! The backup doesn't work and I really need some help.

My iPad did the same.
I had to Restore as Udpate would not work (error 3002)
I backed up then restored then Restore from backup but alas, it was empty.
I plugged it back in then did a normal sync and it put everything back on it.

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