IPhone won't backup in iTunes (Apple Support says it's Windows related and won't help)

My iTunes freezes constantly and mine and my husbands iPhone's have stopped backing up in iTunes. I get an error when it does go through the process that says "iTunes could not back up the iPhone " 's iPhone" because the backup could not be saved on the computer". Two updates ago, to iTunes and Safari, is when this started happening. Apple support had me do a few things to see if it was iTunes/Safari itself but none worked so they finally told me to get support for Windows. Some of the things I did was Reboot, reset the iphones, create a new windows user account on the computer, uninstall and reinstall all Apple products on the computer. I tried the Windows/Toshiba forums and they seem to believe that it is indeed an issue with Apple's software and not with my computer since it was working fine until an update was done to iTunes/Safari/iPhone.

Nobody here can help you as we are not Apple. We are users like you. If Apple support told you that it is a hardware problem, then take it in to an Apple store or authorized service provider.

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When I try to download the latest version of itunes it keeps saying there is an error and won't download. What do I do!?

I am trying to get iOS 5 on my ipad but there is no update tab on it so I was told to do it on itunes and I need to download the latest version but it won't.

What does the error message say? (Precise text, please.)

HT1498 Have others had issues recently renting the avengers on apple tv through iTunes, where it says unable to download content, and won't allow it to play, even though already paid for it. Been over a week, and same error... very frustrating...

See above, can't get the avengers to work through apple tv, already paid for it last week, same error comes up stated above. anyone know how to fix this?

Same issue here, seems to be just The Avengers, everything else working fine but Avengers either won't start or won't restart after pausing.

I updated iTunes 10.3.1 today, and now it won't let me open itunes it keeps saying error 7 (windows error 14001) and also says (apple mobile failed to start verify significant privileges to start system services)

I updated iTunes 10.3.1 today, and now it won't let me openitunes it keeps saying error 7 (windows error 14001) and also says (apple mobile failed to startverify significant privileges to start system services) I have unstalled it severaltimes, tried repairing it also switched off all security software and checkedall files are deleted in local disk (program file) but still no look. Please cansomeone help

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
Regarding AMDS failures there is a hint in another thread that disabling the Windows Firewall before attempting to reinstall may help, otherwise take a look at the steps outlined in this post. Re: Can't install iTunes 12.1 on Windows 7 64-bit. I know they look a little daunting, but the process of generating the logs themselves isn't that hard to do. Extracting useful information from them is still a challenge but maybe something will leap out. If you want to post the log for the failed components for me to have a look at here or in the other thread please edit out any personal information, particularly your email address, first.
tt2

I bought a new computer, and iTunes doesn't have my music or anything on there. I want to get everything on my iPhone to my new computer/itunes. But no matter what i do, it won't let me. My desktop has everything, and I want all that on my laptop..

I bought a new computer, and downloaded iTunes, therefore the new itunes doesn't have my music or anything on there. I want to get everything on my iPhone to my new computer/itunes. But no matter what I do, it won't let me. My desktop has everything that my phone has on it, I just want it all moved to my laptop. Does that make sense? I could really use some help. I don't live with this desktop anymore so I need to be able to use my laptops itunes. Please help me. Thanks in advance!

These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have iOS devices and haven't moved your contacts and calendar items across then you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then seeRecover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2

My iPhone won't sync with iTunes cause it says some disk can't be found

my iPhone won't sync with iTunes cause it says some disk can't be found

Did you check your secuirty software settings? iTuens needs to contact Apple during the sync process.
Also try to remove all Apple related software and reinstall iTunes after that. Removing iTunes, QuickTime, and other software components for Windows Vista and 7

I have just bought an iPhone 5 and it won't sync to iTunes. It says it needs iTunes 10.7, which I have downloaded and installed. I still get the error message and looking at "about iTunes" it says 10.6.3. What do I do??

I have just bought an iPhone 5 and it won't sync to iTunes. It says it needs iTunes 10.7, which I have downloaded and installed. I still get the error message and looking at "about iTunes" it says 10.6.3. What do I do??

Perhaps check to see if you're accidentally running two different versions of iTunes. There's some information on troubleshooting that in the Opening iTunes section of the following document:
Troubleshooting iTunes installation on Mac OS X

Using older version of itunes, apple support #'s

I was wondering if anyone has tried using an older version of itunes when their ipod wouldn't sync. I've got Itunes 8, and if downloading an older version will help me sync. Im for it!
Are there any apple support numbers where I can call and ask for assistance?

good luck finding a number. my ipod hasnt been able to sync new songs for weeks so i finally get a new ipod, and i still have the same problem. i so hate apple right now.

Just upgraded to snow leopard, downloader apple support drivers for canon mp620. Why won't a printer list display in add printer window?

Just upgraded to snow leopard, downloader apple support drivers for canon mp620. Why won't a printer list display in add printer window?

Assuming the MP620 is connected to your wireless network, then there are two components to this device - the printer and the scanner. The printer uses Canon proprietary software while the scanner is supported by Apple's Bonjour service. So in many cases, you will at least see the scanner, shown as Bonjour Scanner in the Kind column, while the printer can take longer to appear and is shown as canonijnetwork in the Kind column. If you cannot see either then you have a network issue. Try turning off the MP620 for a minute and then turning back on. Then see if the scanner / printer component appears in the Add Printer window. If you still don't see either, then confirm the MP and the Mac are using the same network. If you know the MP's IP address you can use Network Utility to Ping the address. You can also enable Bonjour Bookmarks in Safari preferences and when selected, the MP620 should appear.

Okay so I recently bought an IPhone 4S from a friend, and when I had gotten home, his old iTunes/apple/ICloud account wa still logged in and after a few attempts of it, I don't know the way through it, could anyone please help?! thank you so much!!

Okay so I recently bought an IPhone 4S from a friend, and when I had gotten home, his old iTunes/apple/ICloud account wa still logged in and after a few attempts of it, I don't know the way through it, could anyone please help?! thank you so much!!

You've encountered iCloud Activation Lock. Contact you friend and have him follow the directions here:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account

My ipod touch used to sync on my old Hp laptop but now it's not even recognized as a device but will still charge on my new asus windows laptop. Itunes on my old laptop is missing something and won't work and I've reinstalled itunes on the HP already.

My ipod touch used to sync on my old Hp laptop but now it's not even recognized as a device but will still charge on my new asus windows laptop. Itunes on my old laptop is missing something and won't work and I've reinstalled itunes on the HP already. Could somebody please help me to get my ipod touch to sync on the Asus laptop please?!

Hello hieunguyen2012,
The following article can help get your iPhone to appear in iTunes on your new laptop.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Allen

I try to make update for my iphone and start showing itunes need to be connected and never start and i connect my phone on itunes but it say need to be format for phone .please help me .

I try to make update for my iphone and start showing itunes need to be connected and never start and i connect my phone on itunes but it say need to be format for phone .please help me .

Hello Huss87bash,
This screen indicates that the device is in recovery mode, and must be restored in iTunes before it can be used again.
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Once the device has been restored, you should be able to restore your device from a backup to replace all of your content and settings.
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Cheers,
Allen

I am locked out of my iPad, I can't back it up because it won't connect to iTunes (because it's locked with a password) and I need it for school, it has all of my school work on it and the school doesn't have or passwords. PLEASE HELP ME!!!

I am locked out of my iPad 2, I can't back it up because it won't connect to iTunes (because it's locked with a password) and I need it for school, it has all of my school work on it and the school doesn't have or passwords. I can't loose all of my work. PLEASE HELP ME!!!

Hi ebby,
Here are the instructions for a disabled device - hopefully you have sync'd with your computer before now?
http://support.apple.com/kb/HT1212
Good luck!
Cheers,
GB

How do I fix my Iphone if I have already updated to the latest version of itunes but it says there is an error and cant be restored?

My Iphone 4 crahsed a few months ago when I tried to update and i have used Itunes already and it updated to the latest version of itunes but it says there is an erro and cannot be restored, I'm not sure why it is saying that, can I get some help?

Hi Alyssa_fagundes,
Thanks for the question. Based on what you stated, it seems like you need help restoring an iOS device. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Cheers,
Mario

When I try to install iTunes 10.5, it says, "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor." I have Windows XP and I need help.

5, it says, "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor." I have Windows XP and I need help.

After reading all these posts, one by one did not resolve my problem until I got the very end. Regardless of what step would resolve your problem, these are the steps I would recomment to everyone for a what seems to be a safe and fool-proof upgrade to iTunes 10.5.
1. Stand alone upgrade to the latest Quicktime version
2. Go to control panel and "change" then select repair to the following applications in the order specified by the post on Oct 27. (Notice I skipped Quicktime because it had been upgrade manually,and Bonjour did not have a "repair" option)
iTunes; Apple Software Update: Mobile Device Support; Apple Applications Support
Some of these applications may not appear if they do not apply to your configuration (no iPhone, or no iPad, or other apple devices).
Once all updated, I did not need to restart nor launch any applications, I simply went straight into the 10.5 upgrade, and where it normally got stuck, this time the installation continued for a while longer until it completed successfully.
Great work everyone who contributed! Thank you very much!

IPhone won't backup in iTunes (Apple Support says it's Windows related and won't help)

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