IPhone won't charge, won't sync, won't do anything...

My (1 month old) iPhone 3GS won't charge. Not via USB, or mains adapter. It just flashes up the "battery almost empty please charge me" icon even when plugged in. When plugged into the computer a message comes up "USB Over Current Notice. A USB device is currently drawing too much power. The hub to which it is attached to will be deactivated". The USB drive(s) are fine, all other things plugged in work absolutely fine so it's definitely the iPhone.
I have spoken to Apple via my Service Provider (Orange). The woman said she was sending me a list of things to try, though since I can't even turn the phone on or plug it in to the computer I can't really do anything. However her email hasn't even arrived. Can anyone help me with a list of things that I should try (which is presumably what she is supposed to have sent me) so I can get back to them and get a new iPhone? I need to be contactable for work and this is a real problem.

I don't have any other USB devices connected - I've just tried others to check that its the phone not hte computer. All others devices work fine when connected. Surely it's the phone not the computer - as I said it won't even charge when plugged directly into the main using the iPhone mains charger?
The OS on this laptop is actually 10.5.8. Will try restarting it again now but I think my other half tried that last night

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