Iphone won't open docx files created and sent via Entourage

Can't open docx on iphone.
Our Macs in our office were recently updated to Mac OS 2008. We use Entourage.
Now, our word documents are automatically saved as docx.
Many of us have iphones and frequently use them to open and view documents. We can't open the docx files.
I found a 2009 discussion online regarding this. It was said the problem only exists when docx is created in Entourage. This is not practical to have to save again as doc and send (which supposedly will cause formatting problems.)
Supposedly if you send through normal mail instead of entourage, the problem does not occur. Not a practical option for our company.
Is there an easy, practical workaround for this? Why is this an Entourage only problem? Are they or apple working on fixing this?

I cannot specifically address the use of Office on a Mac, but the file extension for newer Office files being docx means they are Office XML files. The extension is the same for Office 2007, the Microsoft version for the PC. The x is appended to the file extension for the other Office products as well (for the PC). I have no trouble opening a Word file with the docx extension when created in Word 2007 on my PC.
There is a setting in Word that allows you to change the default save if you want to change it back to doc. That would put the file in compatability mode. It can be opened by newer and older versions of Word, however a docx file cannot be opened by an older version. If you go to the settings section, then save section, you can change the default file setting.
I cannot address Entourage, since I'm not using a Mac, but it could have to do with how it handles an XML file
Hope this helps you.

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