IPhone won't reboot past Apple logo.

iPhone 4 won't reboot past Apple logo. It will not show up in iTunes to perform a restore. I can't even get it to turn off. Help?

Reset phone - press both home and sleep/wake buttons until the Apple logo reappears.
If that doesn't work, try recovery:
1. Update to latest iTunes (10.3.1)
2. Connect phone to a USB port directly on the computer
3. Press both home and sleep/wake buttons until the Apple logo appears, then continue pressing the home button alone until iTunes detects the phone in Recovery mode.
4. Follow the prompts to restore.

Similar Messages

IPhone 5 won't reboot past Apple logo. It will not show up in iTunes to perform a restore.

iPhone 5 won't reboot past Apple logo. It will not show up in iTunes to perform a restore.After the logo appears the phone will get switched of by its own. I updated my phone 2 days before.

The iPhone can only be serviced in the country where it has been bought, and it can't be shipped internationally to Apple Support, you'll or somebody else have to bring it personally. If you registered the phone with your Apple ID, you might not need the receipt, Apple Support should have your data.
Did you try to set it back to factory settings without using any backup afterwards?
Use iTunes to restore your iOS device to factory settings - Apple Support

Iphone won't boot past apple logo

I'm the repair tech at my local radioshack and have a customer phone I can't figure out. When I attempt to power it on, I get the apple logo for 5 seconds, then nothing. I've attempted to put it into DFU mode, and attempted recovery mode, at no avail. I've even tried to boot into safe mode, and the same thing occurs. No matter the power source (wall/computer), I get the same results. Phone is out of warranty, so do not recommend that I bring it to apple - they won't help me here. Any ideas? I need the help!
iPhone 5s

I See a lot of those on my bench. The cause is the charge IC is burned out usually by a non Apple cable. The only way to get it to fully boot is to put a fresh charged battery in. Once a new fully charged battery is in it will continue to work fine including charging. But if you ever power off the device or it turns off due to dead battery it will not boot up on its own And you will need to swap batteries again.

Won't start past apple logo, won't boot from install disc

mbp penryn 2.4 core 2 duo won't boot past apple logo. Running mtn lion 10.8... inserted Snow Leopard install disc, held down C key, only get a grey screen.Recently installed new HD, (seagate 750 Hybrid), upped ram from 2x2 to 2x4. All has been running very smoothly (and much cooler) for the past 3 weeks. Then this, prompted apparently by the mac going to sleep w/o being plugged in. Ran battery down, I suppose? Happens frequently.
Any suggestions?

ds,
"You might have ruined the RAM by handling it and touching the contacts.
Once you put new good RAM into the machine, reset SMC and PRAM then boot it up."
On the odd chance that I did ruin my ram I replaced w/ 4gb brand new ram, reset SMC and PRAM, then attempted to boot. Still a grey screen. Also re-attempted to put mbp into target mode, but no luck there either, nor with ejecting the Snow Leopard install disc via option/trackpad method, both on startup and while running, and no luck there either. I have a second Penryn mbp that I could salvage for a spare part if I knew what the problem might be. So far I get the idea from your responses that my machine SHOULD be rebooting, but for some reason isn't.
If this helps:
I hear, consistently on attempting startup, fans powering up, then two short whirrs as if a drive head is moving, then when the fans quiet down after 30-45 seconds, another short but different whirr, then only quiet fans and a grey screen.
Thanks in advance for any reply.

IPod Nano Won't Boot Past Apple Logo...

Sup all?
...Got an interesting problem here. Replaced an LCD in a Nano for a friend, installation went smooth & without problems (or so I thought). After installation was complete, I put the Nano back together & started loadin' & playin music on the Nano. About 2 days later, I decided to update it w/the new iPod Updater (can't remember the date). Now the iPod Nano won't boot past the Apple Logo. I can tell that the "menu" has been loaded 'cuz you can hear the clickin' sound when you operate the wheel.
I've tried reformatting the iPod Nano (quick & full) & then trying to restore it, but it won't boot past the logo (after successful restoration?). Now I'm going to run the battery dead & then try to restore it again.
Any suggestions/comments on this?

The solution I see in your case is to go back and download an older iPod Updater.
See this link -> iPod Updaters
I suggest taking either the January 2006 iPod Updater, or March 2006 iPod Updater.
IMHO, Some of these freezing issues occur because of a fault in the latest iPod Updater.
I suggest going back to March (or January), and the nano could possibly work again for you.
-Kylene
If any post helps or solves your issue, please mark it that way accordingly. Thank you for helping the boards!

Iphone 5 wont go past apple logo

iphone 5 wont go past apple screen its stuck in a loop i tried holding the power and home button i tried hooking up to itunes and it doesnt reconize it please help heres a video that someone posted my phones doing the same thing same colors as well
http://www.youtube.com/watch?v=RyvL3Vkhr2o

Hello mteribery,
Thank you for using Apple Support Communities.
You can use the following article to troubleshoot your startup issues with your iPhone.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Ciao,
Jeff D.

Iphone 3G won't boot past apple logo - not typical case that I've searched and read about

I am attempting to fix an Iphone 3G for a friend. Before the phone stopped working, they said the battery life was getting worse progressively until the point that they had to turn down the brightness and have it plugged in often. The phone was jailbroken and unlocked for use on Tmobile. I don't know what firmware it's on nor how it was jailbroken, just that they said it worked fine for 3 years. When this problem first occurred, my friend was able to get the phone into recover mode, but it would shut down after several seconds even when plugged into a computer or power source.
Currently, the phone will not boot past the apple logo. It powers up, goes to the apple logo, and powers down 20 or so seconds later. The spinning gear never appears. I can not get the phone to boot into recovery nor DFU mode. The computer doesn't recognize it or even acknowledge when it is plugged in, so irecover that some people use to solve their recovery loop mode i won't work either. I have the luxury of having a functional iphone 3g that I used to swap parts to narrow down the culprit.
Steps taken:
replaced battery
swapped usb connector on bottom of phone
swapped lcd assembly in case it was the home button
took the motherboard out and placed it in the working phone, and it still doesn't boot past the apple logo
I'm out of ideas at this point. Thanks for anything you guys (and gals) can think of.

I See a lot of those on my bench. The cause is the charge IC is burned out usually by a non Apple cable. The only way to get it to fully boot is to put a fresh charged battery in. Once a new fully charged battery is in it will continue to work fine including charging. But if you ever power off the device or it turns off due to dead battery it will not boot up on its own And you will need to swap batteries again.

IPhone 3G - Phone goes black and won't go past apple logo

I have an Iphone 3G... It will work fine and then the screen will go black... when I plug it in to the charger it will display the apple logo but will not cycle past the apple logo screen, then it will go black again and come back on and repeat this cycle. If I let it sit it will sometimes be able to cycle through and will allow me to restore... but without warning it will go black and I have to hope that I can get past the logo screen to do another reset. Does anyone have any ideas... is something internal shifting or is the battery getting old (screen shows full battery power) The back of the phone does seem warm. Please help... I took it to the genius' at the apple store and they were no help... only told me that it was out of warranty and I had to give up $199.00 for a new phone, not even for the 3GS, the same iphone 3G. I'd rather wait till June??? when the new Iphone comes out.

Well, it seems as though you answered your own question. While it is apparent the phone has an issue, since it is out of warranty, Apple will not replace it, except under their out of warranty replacement policy, which is the $199 they quoted you, and that is for a refurbished phone. The only other option I'm aware of it to try and force it to restore, read this article: http://support.apple.com/kb/HT1808
Since you are not willing to do the out of warranty replacement, which I can understand given the possible introduction of a new handset in the near future, if the article I linked for you doesn't work, you may have to live with a different phone for a short time.

4th Gen nano reboots but won't get past Apple logo, Hold switch trouble

I just got a used 4th gen nano for my son, when I charge it it lights up with the apple logo but nothing past that. I can press the menu and center buttons together to get into diagnostic mode, when I go into the IO test it says the hold switch is on when it's actually in the off position, and vice versa. However if I turn the switch on, so that the test says it's off, then it really does act like it's on and freezes up. Hence, I can't do anything other that get into diagnostic mode, I can never get to the music menu. Any advice???

Hi there SraZamora,
The troubouleshooting steps in the article below can be helpful when troubleshooting unresponsive devices.
iOS: Not responding or does not turn on
-Griff W.

Mac Mini won't boot past Apple logo and spinning wheel

Hello,
I have a Mac mini (late 2009) running 10.8.2. Today, I tried to log into the computer. It accepted my username and password, but then the screen turned gray instead of logging in. I left it like that for about twenty minutes, then gave up on waiting and Ctrl-Command-Power rebooted it. It then wouldn't reboot: it gets to the Apple logo and spinning loading wheel, but won't go past there.
So I went into single-user mode and was able to access the HD fine. I ran a filesystems check using the recommended syntax (/sbin/fsck -fy, I think). It said that the volume looked okay, and that it had been modified. I took this as a good sign (that it had been repaired) and typed "reboot" to restart the machine. I held Command-Shift-V to perform a Verbose Safe Boot.
The computer makes no further progress after the following four lines:
vboxdrv: fAsync=0 offMin0x809 offMax=0x2bc3
VBoxDrv: version 3.2.12 r68302; IOCtl version 0x140001; IDC version 0x10000; dev major=34
VBoxFltDrv: version 3.2.12 r68302
VBoxAdpDrv: version 3.2.12 r68302
I'm assuming all the instances of "vbox" are in reference to Oracle's VirtualBox VM. I do have VirtualBox installed, but haven't used it in a while (months), so I don't see why it's suddenly causing a problem.
To clarify, the computer doesn't "hang" after these lines: I can still type text into the terminal. The entire log is being saved to /dev/console, so I could probably grab it from Single-User Mode if necessary.
Everything else seems to be working properly: even the wl0 drivers are loaded.
Does anyone have any suggestions about how to fix this, or at least disable VirtualBox so the computer can start?
Thanks!
WC

Cult of Mac post:
When the Apple Logo appears your Mac has found a valid system disk, and Mac OS X begins loading.
Apple Logo with Spinning Gear
Once the spinning gear appears the BSD kernel (Darwin) has assumed command and begins loading device drivers. Shortly thereafter it transfers command to the almighty (and controversial) launchd process. Such are the workings of UNIX.
What this means for us mortals is that when a Mac stalls at the Apple logo or the logo with a spinning gear, it probably has a corrupt Mac OS X installation. It may also be having trouble accessing an internal or external hardware component, but this is less-likely.
Rebooting your Mac in Safe Mode can sometimes get things working well-enough that a second, normal reboot then works normally Hold down the Shift key at startup to boot in Safe Mode. DiskWarrior is also worth a shot (this is by far my most used disk utility). If that doesn’t work, an Archive & Install may be needed.
Read more at http://www.cultofmac.com/50685/how-to-fix-common-mac-startup-problems-macrx/#CGI mG3jeGEBtysX1.99

IPod Video Won't Boot Past Apple Logo

I've had my 5th Generation iPod Video (80 GB) for about 1 1/2 years. I was using it the other day and it froze in the middle of a song, so I used the reset function to reboot it. Now it won't boot past the Apple logo; it just stays there (until the battery runs out).
I definitely can't use the iTunes "restore" function, since I've been unable to get my computer to acknowledge when it is plugged in.
I'm guessing this means my hard drive is done for? If so, I'm comfortable replacing it myself, but I could use some advice regarding a good (and economically priced) replacement drive. After a quick look inside my iPod, it appears the hard drive model is a Toshiba MK8010GAH.

You might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Patrick

Powermac G5 won't boot past apple logo screen

I'm trying to repair a Powermac G5 (dual 2.0, the first model I believe, with a new Radeon 9800 graphics card) that won't boot and I'm having some problems that I can't seem to diagnose.
The machine will boot to the openfirmware prompt or target disc mode and will show the 'OS not found' icon if left to boot from the HD (which has been wiped). If I try to boot from either the included restore disc or a retail 10.4 DVD I've tried it will show the boot screen with the Apple logo on it but no spinning status indicator underneath. It just freezes on that screen. Once it showed the status indicator but it just continued to spin for about 30 mins, at which point I gave up. Same issue if I try to boot the hardware test (except it freezes on the hardware test loading icon rather than the Apple icon). The superdrive appears to work as it is accessible in target disc mode.
I've reset the SMU and reset the PRAM via the keyboard shortcut. The one thing that leads me to think it's a firmware fault is that when I run the 'reset-nvram' command it gives an OK, but when I then run 'reset-all' it freezes rather than rebooting. Any ideas anyone?

I am having the same problem with my Power Mac G5. I have had a problem with the machine for the last few months, I just turned it off waiting for Leopard (started using a laptop for projects).
I got Leopard, tried to boot off the DVD, I only get to the grey Apple logo and then after a few minutes the fans kick on high and I just have to shut the machine down.
I didn't want to lose any thing off my hard drive so I went and bought a new one and installed it, when that failed to install to, I bought a new optical drive. It still won't boot off the optical drive. I can go into the firmware and choose which drive to boot from (I choose the optical).
My configuration at this point is a new DVD drive, new unformatted hard drive, I have used a laptop to try to install from using the G5 in target mode, using the laptop in target mode to use as an optical drive. All of these steps have failed.
I have 4 gig of RAM, Pioneer 112D DVD, Maxtor 250 Gig HD, I have reset the SMU, I have the NVidia card (can't remember which model).
Any ideas where else to look for a solution?

IPad in a boot loop, won't get past Apple logo

Hi
My iPad 2 is stuck in a boot loop, doesn't get past the Apple logo. I've held the sleep/home button together many times and it hasn't worked. Tried to do a restore in DFU mode, goes all the way the end and starts rebooting again. Even tried re installing the firmware on it and it goes all the way to the end then starts rebooting again. Tried hitting it on the back and this didn't work. There has been no damage to the iPad.
Any other suggestions please?
Many thanks
Dominic

Thanks for the replies! Anyway, I gave DiskWarrior a try and it failed to work. The first time I tried it, I put the disc into the drive of my MacBook Pro and booted it from the disc. After going through the rebuild process it told me that due to a hard drive malfunction it couldn't append any changes to the drive. I then tried putting the disk into my iMac and used my MacBook Pro in Target Disk mode. This wouldn't even attempt to rebuild my drive saying that there was a hardware failure.
So, I booted into Windows 7 and saw that Windows was able to access the drive and read the files perfectly. All the files were in tact. I don't understand why disk warrior had a problem with it. Anyway, what I can do is reinstall Mac OS X Snow Leopard onto the hard drive again after moving the data onto an external hard drive using Windows. The only problem is that I would have to reinstall all of my programs while reimporting all of the settings and data that I can from the external hard drive. What I want to know is can I make an image of my hard drive (with SuperDuper?), and append that back onto my Mac's hard drive? Would that work again after reformatting the disk or would it just give me the same problems as before? Would it be better or easier to just start new and reinstall everything? Thanks!

IMac won't go past apple logo screen and vertical lines on display

I have an old white iMac that won't boot. When booting up the screen has vertical purple lines and I can see the Apple logo. The little "dial" just spins and spins. Does anyone know how to fix this? thank you for any and all help.

The vertical lines are indicative of a hardware problem. It is possible (likely) that this is also related to the inability to start up as well. It's almost impossible to diagnose and explain repairing hardware in these forums, so I think it best if you take the computer to a repair shop that is familiar with Macintoshes.

IPad 2 won't get past apple logo and various other problems...

I knew I shouldn't have updated to iOS 8, my iPad was getting increasingly slower with each software update since I bought it a few years ago.
A few weeks ago the first problem arose - the home button suddenly became unresponsive. Initially it would work on about 1 in 10 clicks, but then nothing at all. I managed to get to settings to turn on accessibility features and the gestures to replace the home button so that wasn't much of problem, just annoying. I tried various things online that people claimed fixed this issue but nothing happened.
Then about a week ago it suddenly wouldn't wake up in the morning. I tried turning it on and it would get to the apple logo and stay there for a couple of minutes then go black again. I plugged it into iTunes and restored it etc hoping something would happen but of course nothing did.
And I obviously can't reset it on the device itself due to the home button being completely dead.
I left it for a few days then today I came back to it and tried to plug it into iTunes again and now iTunes won't recognise that it's plugged into my macbook at all.
Basically does anyone have any advice or should I just accept that it's dead at this stage and give up? Let me down gently!

Hi there SraZamora,
The troubouleshooting steps in the article below can be helpful when troubleshooting unresponsive devices.
iOS: Not responding or does not turn on
-Griff W.

IPhone won't reboot past Apple logo.

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