Iphone won't restore

I have an iPhone 3GS that I have been using on Straight Talk for a few months with absolutely no problems. Until about a week ago when I finally updated to ios 6. The phone randomly stopped connecting to 3G service, then yesterday it stopped connecting to it completely. I restarted the phone, double checked settings, etc. I couldn't figure the issue out. So I decided to backup and restore my phone. I got everything backed up and went to restore the phone through iTunes. It goes through a progress bar at the top of iTunes that says "Extracting Software..." Once that's done it pops up a message saying:
Also the phone only shows the connect to iTunes screen when the phones on. Any help would be appreciated. Thanks.

As I said I have not jailbroken my phone. On the other hand, I was able to restore my iPhone on my fathers macbook and then restore the backup from my macbook pro. So it seems to be something with either my macbook pro or my iTunes.

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My work issued iphone won't restore the backup. New password twist!

My work issued iphone won't restore the backup. I get an error that my password is wrong. I tried variations of all recent passwords. Checked various threads and saw one that suggesting to use the "Change Password" feature under "Encrypt iPhone Backup" as a faster way to find your password. After a few wrong attempts I then successfully changed my backup password and wrote it down!!
Now when I tried to restore my backup with my shiny new password I get the same error that "iTunes could not restore the iPhone "my iphone" because the password was incorrect" The "Encrypt iPhone backup" option is checked and grayed out. I assume the fact its grayed out means its a policy set by my company. I cannot uncheck the "Encrypt iPhone Backup" option. My company IT helpdesk can't help me as they say they don't set a password or force its encryption. The phone has Mobile Iron 5.7.4 app installed as a corporate requirement.
Any ideas? I am using iOS 6.1.3 and I will not update it to iOS 7 since I cannot restore my backup. Learned this the hard way when it wouldn't restore after the iOS 5 to iOS 6 update. I have an iPhone 4s.
Thank you,

This is a problem. We also set a policy which requires users create a backup password. That way if they salvage their computer, someone that buys it at the Thrift store won't be able to access what might be company data. The problem is that the password is only required one time, when the initial backup is made, and it might be a year or more before you need to use it to do a restore. Here is an article which may help out...at least with some ideas on password ideas...http://support.apple.com/kb/TS5162
If you can't remember it, you can always transfer your content to your computer, music, apps, photo's etc, then setup the device as new and transfer the content back. This won't allow you to get various settings, and points on games, etc, but at least you will have the really really important stuff. If you are connected to an enterprise mail server, that will restore all of your mail, contacts and calendar.

My iPhone won't "restore." (error code 1604)

I got it to the point where the iTunes logo is showing on the screen with the picture of the plug underneath it (meaning: sync your iPhone) and when iTunes opens it tells me that it's "detected an iPhone in recovery mode" and my iPhone "needs to be restored." So I click on "restore" then I click on "restore and update" and after doing so it tells me: "extracting software" and then a new window pops-up after that one that says: "preparing iPhone for restore" and then after about two minutes it gives me this error message: "the iPhone could not be restored. An unknown error occurred (1604)" what am I doing wrong? I'm freaking out right now, is my iPhone dead or what? Why won't it freaking restore already and start working again? The last time this happened after an update it only did this a few times and then it magically worked. This time I've been trying with no such luck for hours and it's frustrating me beyond belief!
HELP, PLEASE?!?!

I had the same problem wen I updated to 2.0 Found an article telling me to remove the 2.0 software update from my Library/iTunes/iPhone file... which I did. Worked fine as long as I hit cancel restore when plugging in the iPhone. It would then sync normally. So the genius bar said to plug in the iPhone and click restore ... once the software started to load, eject the iPhone... that way I would have the current software on my computer, and could stop the "continue retore" prompt. So I did it. Changed the prompt, but still wanted to restore - so I clicked OK. Went through a loop of this several times before a prompt came up asking if I wanted to cancel the restore all together (which I selected!!). And it finally worked (yeah!) No more prompts or weird errors about file not found. PS The Genius also said to try deleting the iTunes preferences and restart if the first fix didn't work (in case this helps anyone else.)

My iPhone won't restore. Please help meee :(

I'm restoring my iPhone 'cause the connect to itunes mode just wont go away and it wont turn on but I cant do it even though I have the latest version of itunes(11.0.2) installed in my pc. So here's what really happened, one of my friends accidentally restored my iphone back to 4.1(I had 4.2.1 before). So when I was finally trying to sync it from my last backup, itunes said that I needed to update my software in order to sync my backup, but I failed to do it 'cause my internet's temporarily gone. Then after that itunes said that i need to restore my iphone(again). But it won't restore, it always stops in the middle of the process. And that connect to iTunes mode never goes away now. Please help me I really really need to use my phone asap. Sorry if it was long too.

bona dea wrote:
one of my friends accidentally restored my iphone back to 4.1(I had 4.2.1 before).
As Lawrence pointed out, that is impossible to do accidentally.
Downgrading constitutes an unauthorized modification to your phone. A "hack".
Tell your friend to replace the phone. You can not get help here.

IPhone won't restore after update to iOS 5

I recently tried to upgrade to iOS 5 on my iPhone 4 but whenever I do, I receive the message: "iTunes was interrupted while restoring the contents of the iPhone “Thundercracker”. Would you like to restore this iPhone again now?" I've tried several times, with no interruptions, and can not get the iPhone 4 to restore from backup. The last backup was made immediately before the update and the iPhone was pretty full before upgrading.
Anyone else having this problem? Any ideas on how to get my information back?

When I tried to update to ios5 it gave me an error as well and stayed on the iTunes screen saying the device is in recovery mode along with an error number. Now,I had gone to apple store previously with this issue when tryin to restore my iPhone only. They said that sometimes the software might be crashing because of an app. The solution is to restore it as a New Phone. Then Put everything back manually. So when I was on the process of installing the new iOS 5 the error seemed to be similar and apple gives you all the troubleshooting codes and fixes. I had to put a command before proceeding. I did that and it seemed to work for one of the iPhones, I was updating 2 iPhones at the time. Then for the other one when it stayed on the iTunes screen I just disconnected and connected the USB cable again and instead of doin update I did restore first and then update and that solved the problem. After restoring it will automatically update and put the information you had before the update back to your iPhone .
http://support.apple.com/kb/ts1275
http://support.apple.com/kb/HT1808
Hope this helps

Iphone won't restore after last update error -34

AFter this last update, my 3GS won't do a full restore. It keeps saying that iTunes was interrupted and gives error (-34). Any help please??

I just got the iPhone 4S today, and previously had the 3GS. I started my iPhone as a "new" one in the store, but then I lost all my app data. So, I thought I'd restore it and backup from a version of my old iPhone. Before it would restore, it had to download 5.0.1. As it restored (and this has happened twice), the progress bar in iTunes made it about 99% of the way across, and on the phone it stopped at about 2/3rds. I checked the trash and the 5.0.1 file wasn't there (just 5.0 from my old phone). What can I do?

My iPhone won't restore. It is in dfu mode and when I try and restore I get an error 21 message. I have tried to reinstall iTunes and disable my security and firewalls. No luck apple say send in for a 348 buck hardware reset/fix. Any thoughts.

I am open to trying anything. Until I plugged it into computer I just kept getting a apple symbol then it would turn off every five second it would light up then turn off. I man the boost network and don't live near an apple store. 3 hours away! Would Telstra or Optus shop look at it ? Or should I just send it too Apple and pay. It is 14 months old my iPhone 5

Error 20, 21, 23, 26, 28, 29, 34, 36, 37, and 40
These errors typically occur when security software interferes with the restore and update process. Use the steps to troubleshoot security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See the steps under the heading "Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store." If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.

Photos mysteriously vanished and iphone won't restore from backup. iOS 6

Ok well hopefully someone has a good answer for this because I know numerous techs that currently work for apple that are going to have some very colorful stories to tell their familes over dinner about an irate customer they were trying to "help" earlier in the day. After updating to iOS 6 I suddenly realized that not only was every App, contact, and song missing but also every picture that I had on my phone. I began to sigh a sigh of relief when I realized that after syncing with itunes the Apps, contacts, and songs were replaced with great haste until I realized that I still had none of my pictures. Mind you alot of the pictures are saved in otehr locations on the computer and some to my email but there are several pictures of my twin baby girls that have been saved over the course of the last 8 months that were only on the camera roll. I looked into the issue a bit and found a solution that looked promising. Restore the iPhone 4s to the backup file that was made by iTunes that was before the pictures were all erased. Followed the manual perfectly only to recieve error messages about how there is not enough space on my hard drive to create a file. Not only is there more than enough space but the message itself is extremely confusing because I am not trying to make a file....I am trying to apply a file that is already on the C Drive to the iPhone through iTunes. I have manually went into my hard drive and located where the file is being kept. Mind you it is all encrypted but after the arduous task of adding up all of the little file's and big file's sizes I have come to the conclusion that this is indeed the backup file seeing as how before all my information got molested I had a little under a gig of space of my phones 13.5 capacity and after adding aaaaaaalllllll the files together in the "backup" folder I came out to a figure of ~12.5. If anyone is willing to or can help then please do because currently teh words irrate and ****** don't begin to illustrate the anger that is boiling within me at the thought of paying a company for a service and being a loyal customer and then having 8 months of memories ripped away because of some glitch or mishap. Thanks (to whoever can help, not to Apple ((Apple can rot and die for all I care)) )

Just had the same problem, did this and it worked.
Delete all of your previous backups, do an new backup from scratch, and then restore from the new backup.

HT4623 After updating to IOS 6, my iPhone won't restore from back up.

I updated my iPhone 3GS to the new IOS 6 and i backed it up before i done anything. and it starts to restore from back up but it gets 3/4 way done and the green bar stops moving and the time remaining goes up instead of down. what do i do to restore from my back up?

I Just found it on the apple site, it arrived on a cd a few days later and worked just fine again.
i would recommend backing everything up just in case. Better safe than sorry, trust me. I've lost so much when i didnt back up once when re-installing the system.
IT shoulldnt erase everything, bt it might, so back up just in case
should you loose everything, then i have some tips on moving stuff fromyour iphone/ipod to the computer

IPhone won´t restore! *URGENT PLS HELP*

Hi!
I really need your help guys. I am abroad and can not get my iPhone to repair for a long time, so I am hoping you can help me solving this problem here! My iPhone started acting up this morning: when I turned it on, it showed me the connect to iTunes screen and the emergency only calls slide. I restarted it a few times, took the sim card in and out to no avail. I then connected it to iTunes and forced a restore, also in DUF mode. The restore never completes as I get the 1013 error. I followed all steps on article TS1275 , again to no avail. I don´t know what else to do! The iPhone is now stuck in restore mode. Please help if you can!

I activated and bought the iPhone in Italy. I am italian and have now moved to Denmark. I had a previous iPhone 3G, also bought and activated in Italy last year and have never had a problem with restores. And yes the computer I use is the one authorized to the iPhone. The error I get is 1013, which I understand happens when you are trying to downgrade the iphone firmware, but it is certainly not my case as I am trying to restore it with the latest firmware.

Iphone won't restore. keep getting error (1)

Hello, I have a iphone 3gs 32gb running ios 5.0.1. It recently stopped working so i tried to restore it. I keep getting error code (1). I have tried over 15 times on 3 computers with 4 different usb cords. I NEED HELP!!!!!!
Thanks,

I just got back from the Apple store in Ginza, Tokyo and they gave me a new 3gs. Since it already had the new software on it, I just had to restore from my last backup. Things have gone along pretty well but resetting a lot of things has been tiresome. The people at the Apple phone service center were great and set up the appointment for me here in Tokyo. The Genius bar guy just swapped my SIM card and I was good to go. This has been an ordeal but the end result is: my (new) phone is working! Thanks for everyone's suggestions but the failure to load the firmware update couldn't be fixed on my iPhone.
Greg
P.S. ccuba, I hope you get the same level of service that I got here!

My iPhone won't "restore." (stupid 1.1.3 update)

I downloaded the update and it said the download was successful, but during the installation process I received a message saying the install wasn't successful and an error had occurred. So I un-plugged my iPhone from the computer, closed iTunes and then plugged my iPhone back into the computer and opened iTunes again. I was then told that I had to "restore" my iPhone, so I clicked on "restore" and it told me that "the iPhone could not be restored. An unknown error occurred. (1604)" I've tried it several times and I keep getting the same error message over and over again! And now my iPhone keeps going from a blank screen, to the screen with the silver Apple logo in the middle to the screen with the picture of the plug pointing towards the iTunes symbol...what is going on? Is my iPhone fried or what? I don't know what to do, but this always seems to happen whenever I try to install new updates, ugh! Can anyone please help me solve this problem so I can get my iPhone working again? Thanks!

OK, I had the very same problem. My iPhone got iFried and wouldn't restore.
fortunately the doc did come in handy. For me none of the solutions listed in this page worked
http://docs.info.apple.com/article.html?artnum=307007
except for the last one where you try restoring the iPhone on a different machine. I had a Vista Home Prof box. I installed iTunes on that machine and connected up my ipod and everything worked fine and I was now on 1.1.3 . I connected the iPhone to the original machine I was having problems on (a toshiba running xp pro) and it restored my data.
If you are stuck and have tried everthing, I suggest you start on a clean machine reinstall iTunes and connect the iPhone for updating. If everything goes well, you can get the data back from the original machine...
Hope this helps..
Santy

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Replacement iPhone won't restore!

i bought a new iphone today to replace my old one (i smashed the screen) the man at the genius bar told me as long as i had synced my iphone in the normal manner my photos, contacts and messages would all return.. they haven't!! i chose to restore so i don't understand why it hasn't?? helllp!

yeah, i did it loads of times, ive now managed to get back my photos and 'favourite' contacts.. but they have no names just the numbers. however when i selected favourites i saw a flash of one of the names then it just went back to the numbers??? i'm soooo confused!!

Iphone won't restore

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