Iphone won't shut off properly, has frozen on spinning wheel screen
iphone won't shut off properly, has frozen on spinning wheel screen
Try to reset the phone by holding the sleep and home button until the Apple logo comes back again.
If this does not help, connect in recovery mode and set it up "as new device", explained here iPhone and iPod touch: Unable to restore and here How to set up your iPhone or iPod touch as a new device
Similar Messages
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Hi, my iphone used to work fine, when using garageband with an irig it would shut off the internal mic, all of a sudden this is not the case. even without irig plugged i it still uses the internal mic which has never been a roblem? answers anyone?
I have the same issue, my iphone 4 wont connect to one of my macs but will charge, when i connect it to another mac it connects straight away... i restarted and reinstalled and nothing....
Laptop 1
iPhone 4 - Not connecting to iTunes but will charge.
iPhone 4s - Connects and charges.
iPhone 5 - Connects and charges.
Laptop 2
iPhone 4 - Connects and charges.
iPhone 4s - Connects and charges.
iPhone 5 - Connects and charges. -
my iPad is frozen.. it won't shut off.. i can't do a forced restart by holding the sleep/wake and home button.... it doesn't respond to that either.. i can't connect it to iTunes because it needs passcode entered but again the iPad is frozen so i can't input the passcode… I also can't do recovery mode as the ipad won't shut down for me to do a recovery mode.... HELP
Erase iPad and setup iPad from scratch
1. Launch web browser on your computer
2. Sign in to www.icloud.com
3. Tap on Find My iPhone
4. Select the iPad to be erased
5. Tap Erase iPad
6. Message: All your content and settings will be erased. An erase iPad cannot be located or tracked
7. Tap Erase
8. Enter Apple ID and Password
9. Tap Next
10. Enter a phone number where you can be reached. It will be shown on your iPad after it has been erased
11. Enter phone number
12. Tap Next
13. Tap Erase iPad
14. This message will be shown on your iPad after it's been erase "This iPad has been lost. Please call 12345678"
15. Done
16. Erase started
16. OK
17. Remove from Account (this will allow iPad to be activated and used by another person)
Setup wiped iPad
1. Slide to unlock
2. Select English
3. Select Country
4. Choose Wi-Fi Network
5. Enter Wi-Fi password
6. Activate iPad
7. Apple ID and Password
8. Apple ID and Password
9. Enable Location Service
10. Select "Restore from iCloud Backup"
11. Enter iCloud password
12. Agree to Terms and Conditions
13. Choose backup
14. Select "Backup file in iCloud"
15. Hello (Welcome)
16. Slide to unlock
17. Update Completed
18. Continue
19. Enter Apple ID and Password
20. Updating iCloud
21. Select "Don't Add Passcode"
22. Welcome to iPad
23. Get Started
24. Restore Apps and Media. Your settings have been restored. Connect to power to save battery while apps and media are downloading
25. Sign in to iCloud -
I have an ipod touch that continues to have a black screen with the white apple on it. It won't shut off and is completely frozen. This happened when we tried to restore it last night. Help please!!
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My iPhone 4 just shut off for no reason and won't come back on?
My iPhone 4 just shut off for no reason and won't turn back on.. ??
Hi there 203nancyc,
You may find the troubleshooting steps in the article below helpful.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Issue not resolved
My issue is still not resolved. What do I do next?
Contact Apple Support.
-Griff W. -
I dropped my iPhone 4S in the toilet. I dried it and shook out as much water as I could. I removed the SD card and put everything in a bowl of rice. It is still in there and everything appears to be working normally, but it won't shut off and the camera light stays on. I've tried the restart thing where you press and hold the pwr button and the home button. What should I do?
Service and Repair - https://selfsolve.apple.com/ Repair options (require hardware serial number)
http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iph one <-- enter correct country once on page -
Has anyone ever had their Iphone 3GS jsut shut off repeatedly?
My Iphone 3GS has begun shutting off for no apparent reason. I can be surffing the internet and have sufficient battery and it will just shut off. Has anyone else experiences this?
I'm sure there are people who have had this problem. I haven't however. But I don't see how finding that other people have had the problem will help you fix yours.
A Restore with iTunes may fix it. If it doesn't do the Restore again and do not reload your backup. If that fixes it the backup is corrupt. -
last night my iphone said it was overheated, and shut off. it has been over 24 hours and hasnt turned on since, not sure what i should do?
Perform a reset. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. If this doesn't help, connect the phone to the charger and leave it for about 30 minutes and see if it comes on. If not, while it is connected try the reset I described first.
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my iphone 5 randomly shut off and when I plugged it into my laptop, it says it is in recovery mode. however, i keep getting error 9 when it's attempting to restore. my phone has been off for 24 hours now and i can't get it to successfully restore
Hey p0507!
Here is an article that addresses your error message, and can help you troubleshoot this issue:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Configure your security software
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Thanks for using the Apple Support Communities!
Cheers,
Braden -
My iPhone 4s is stuck in AirPlay screen. It won't shut off, software is current, it rings but the screen doesn't change so I can't take any calls. What do I do?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
If you have problems restoring (if that is necessary) the iPhone
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPhone fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Iphone didn't switch off properly and now won't switch on
iphone didn't switch off properly and now won't switch on
Reset, hold both home and power buttons until the iPhone begins to start. If nothing, connect to wall charger for 10 minutes, it may come on itself. If still nothing, keep on charger and Reset, it may take about 20 seconds of holding both buttons while on charger. If still nothing battery may be completely dead and need replacement or something worse.
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My LG Ally is frozen and won't shut off
This morning, when I tried to sign in to Google Talk it said it is unable to connect. When I cleared out of there I decided to power off and see if restarting helped the issue. Unfortunately, It got stuck while powering down and it won't shut off. I tried holding down buttons, which didn't do anything. I can't get the battery out and broke my nail in a really painful way trying. Any advice? How can I safely remove the battery without resorting to prying it out with a screwdriver?
If anyone can help I will be eternally grateful. I love this phone and hope this won't become a recurring issue.My Lg Ally also had the exact same problem. I called tech support and after a couple of subsequent freezes, Verizon sent me a new phone. After a couple of days, the new phone is experiencing similar symptoms. The one thing I noticed that both phones had in common was the location where the freezing occurred. I was trying to place a call, when located approximately a hundred and fifty yards from a known cell site. I wonder if you have noticed the problem reoccurring at a particular location or proximity to a cell site. This is just an observation that I have made. As far as the battery, I would try to find a small piece of plastic or even a small baby spoon to pry the battery out. Something that will not damage the case. The only way to reset the phone is to pull out the battery. After you remove the battery, you might put a small tab of tape around the top. This way, if it happens again, you can pull on the tab of tape to remove the battery. (kind of like you see in the battery holder compartment of portable radios.) I hope this is not a common problem with these phones. Hopefully Verizon and LG will identify this problem immediately.
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My iPhone 3Gs randomly shutting off at any given moment. I could be in the middle of a text, a call, or doing some games and it'll just shut off.
Now here's the unique part. When I go to turn it back on, the apple loading screen pops up but it takes somewhere from 3-5 minutes for it to boot up. Then the lock screen with the time and whatnot shows up. From this point on, my iPhone has a chance to shut itself back down and I have to repeat the process over and over again. Most of the time the lock screen flashes and then goes straight to black (shut down) but sometimes I can make it a few menus before it shuts itself down.
The only way to keep the iPhone on is to plug it into a charger of any sort. I'm fairly certain it isn't a battery charge issue because this happens at any % of power and sometimes my iPhone can use up all of its charge and not have this happen while other times I can be at 90-100% and it could randomly shut itself down. What can I do in this situation if some has some solution to this problem please let me know on [email protected] Thanks!Not sure if this Term is Relevant towards an iPhone but, my iPhone won't Post unless if it's plugged into a Charger.
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HT203987 My Apple iPad won't shut off or close down. How do I get it to shut off'
I Have an Apple IPad tablet.it is a 32 gb. IOS 8.1.3 when I try to shut it down I know there use to be a bar that you slide to close it.but now I can't find it . I held the button down for 10 to 20 seconds but it still won't shut off. If I let it go during the nite while I sleep I can hear it makeing a dinging sound like I get when a notification shows up. but it won't completely shut down . How do I get it to shut off.
TTry a reset. Hold down on the sleep AND home buttons at the same time - for 10 seconds or so - until the Apple Logo appears on the screen. When the logo appears, let go of the buttons and let the iPd start up. After it starts up, then try to shut down again.
BTW, I amost never shut my iPads or iPhone off. I simply let them sleep. I recharge the battery when needed but always while the iPads or phone is still powered up. -
My iphone 4 keeps shutting off and wont start up for at least 24 hours
My iPhone keep's shutting off when the battery is at 85% it won't even start up again i put it on the charger it take's at least 24 hours then it will work but it's freezes. Anyone have any Idea's it would be greatly appreciated. Thanks,
Hello there, Doubtmii.
The following iPhone Troubleshooting Assistant should help you on the right track for resolving your issue:
Apple - Support - iPhone - iPhone Troubleshooting Assistant
http://www.apple.com/support/iphone/assistant/phone/
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.
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