Iphone wont show up in itunes, iphone wont show up in itunes

When I plug my phone into my computer Itunes won't recognize it.

Yeah I have the same problem, tried all those Apple solutions and still won't work. I can get it to charge with some cable fiddling, but even then it is hit and miss. My 1st Gen iPod Touch is recognised and syncs fine, so I am guessing this is a hardware problem with the iPhone.
What is Apple's policy for this type of issue?
Do they replace the entire phone?
If they do, how do I ensure the phone is wiped securely?
If they don't replace the entire phone, how long will they normally take to fix it?

Similar Messages

  • My iphone doesnt show up in my itunes. It shows up when i plug it into another laptop. Similarly, when i use someone else's iphone, that shows up in my itunes. Obviously my itunes wont recognise my iphone. Please help

    My iphone doesnt show up in my itunes. It shows up when i plug it into another laptop. Similarly, when i use someone else's iphone, that shows up in my itunes. Obviously my itunes wont recognise my iphone. Please help

    Hello ashbyy123,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    2. Check the USB cable
    3. Verify that Apple Mobile Device Support is installed
    4. Restart the Apple Mobile Device Service
    5. Verify that the Apple Mobile Device USB Driver is installed
    6. Check for third-party software conflicts
    Have a nice day,
    Mario

  • I just got an iPhone 4s, and want to sync some music to it, but itunes wont recognize the phone. what do i do to make the phone show up in itunes?

    I just got an iPhone 4s, and want to sync some music to it, but itunes wont recognize the phone. what do i do to make the phone show up in itunes?

    windows http://support.apple.com/kb/TS1538
    macs http://support.apple.com/kb/TS1591

  • TS3694 My iphone turned off earlier for no apparent reason. I have connected it to a USB and the screen lights up showing a USB with an arrow pointing to the iTunes logo. As it apear in iTunes, my only option is to reset my iphone. It wont reset b/c it tu

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    Ok. I have doen some research and I have some things for you to try.
    First, what version iPhone do you have?
    Second, Try holding the home+sleep button for ten seconds and you should see the apple logo come up.
    Are you using your iPhone with a Mac or PC?
    Have you upgraded to iTunes 11?

  • TS4062 my iphone wont work i can get it to show connecting to itunes but no farther

    i purchased this phone off ebay and when i tried to turn it on it showed a apple for a few seconds and then blank screen  i was told to try going to i tunes hold the home button and then connect to the computer i did that then it shows conecting to itunes but it never does and itune doesnt see it in devices i dont know a thing about these phones but i am starting to think im screwed and should never have bought it any sugestions? the person i got it from is no longer on ebay .....go figure

    Sounds like a damaged device.
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  • HT1386 i deleted some songs from my iphone 4. now when i try to re-add them to my phones itunes, they wont add. whats wrong? new songs add. but not the old ones! help please

    i deleted some songs from my iphone 4. now when i try to re-add them to my phones itunes, they wont add. whats wrong? new songs add. but not the old ones! help please

    Hey renie1515,
    Thanks for using Apple Support Communities.
    When you download past purchases on an iOS device or computer, that device or computer becomes associated with your Apple ID. This article describes how to manage these associations.
    iTunes Store: Associating a device or computer to your Apple ID
    http://support.apple.com/kb/ht4627
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  • ITunes store wont open after upgrade & iphone wont upgrade! Help!

    I upgraded to newest version of iTunes yesterday when prompted. (windows 7)
    iTunes now wont access the store.
    I uninstalled everything and re installed it with latest version ans still wont access store.
    Existing tunes are playing but taking ages to play!
    I also tried to upgrade iphone too and it went to backing up the iphone and just jammed, I left it for a good time but it just stopped responding.
    HELP!!!!
    Thanks

    Well I don't know what "tried everything possible" means!
    top fixes for a new iTunes install/upgrade are
    - turning off security software such as Norton before the install as Apple suggests
    - installing QuickTime standalone, not regular
    http://www.apple.com/quicktime/download/standalone.html
    - setting up Norton to allow iTunes
    - scanning for malware with ewido (Free at www.ewido.net/en/)
    - last but not least, using MSCONFIG to find Windows conflicts
    http://docs.info.apple.com/article.html?artnum=302538
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  • Itunes/laptop wont recognise Iphone

    My itunes/laptop wont recognise my Iphone 4s since Itunes update. It would let me charge and makes a funny noise when I try to connect. I've deleted Itunes and restarted again, rebooted my phone, reset it, and checked my firewall and still nothing..

    That just happened to me too which caused my iphone to restore.  Now its locked.  My apple id isn't working to restore my phone.
    Message was edited by: Amanda025

  • TS3694 My iphone 4 has died and says connect to itunes.  itunes restore wont work, error message 2001, then 2006 appears.  Tried all the troubleshooting help, but nothing works.  Any ideas???

    My iphone 4 has died and says connect to itunes.  itunes restore wont work, error message 2001, then 2006 appears.Tried all the troubleshooting help, but nothing works. Any ideas???

    I solved my own problem. Hopefully this will help someone else.
    I did a DFU restore, then started it up as a new phone on iTunes. Everything loaded properly, then from iTunes did a restore from backup, selected the one I wanted and it still took me to the same screen with 3 options of restore. I chose the start up as new phone from the actual phone and after all the syncing was completed, my phone is back in working order.

  • My iphone 5s wont turn on. I tried to recover it through itunes and it didnt work. It said that due to an error my phone could not be restored. However when I plug it into itunes via my computer it turns on, I get the apple, the white line beneath it?????

    My iphone 5s wont turn on. I tried to recover it through itunes and it didnt work. It said that due to an error my phone could not be restored. However when I plug it into itunes via my computer it turns on, I get the apple, the white line beneath it???? As soon as I remove it from the computer it goes completly off again???????

    Hey beaches37,
    Thanks for the question. I understand you are experiencing issues with your iPhone 5s. You mentioned you received an error when attempting to restore. If you remember this error, the following article may help to resolve it:
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Furthermore, you may want to try restoring your iPhone in recovery-mode:
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    Thanks,
    Matt M.

  • I connect my iphone to my laptop and my iphone wont open to my itunes HELP!

    i connect my iphone to my laptop, and my iphone wont open to my itunes!
    help !!!

    Seems like ios6 isn't any good for any of their devices. I have an iPhone 4 and recently updated to ios6 and have had all the wifi problems and apps getting hung up on load screens. Restore is your best bet and downgrade if you can back to ios 5.1. If restore doesn't help with a fresh install of ios6 then call every Apple support number you can find and be heard like the 1,000s of other people like us with ios6 problems demanding support. There doesn't seem to be any quick fixes for ios6 other than an update from Apple.
    <Edited By Host>

  • Iphone was dropped on floor and it said to restore with itunes. But, it wont restore.

    iphone was dropped on floor and it said to restore with itunes. But, it wont restore. what do i do?

    sounds like you broke it.  You'll need to bring your phone into Apple for evaluation and likely an out of warranty exchange.

  • TS3219 friend gave me iphone 4 has no sim tray in wont restore in itunes?

    hey guys, okay so my best friend gave me her iphone 4 as she has a iphone 5 she never used her iphone 4 for calling people texting e.t.c as her contract from her past phone hadnt finished so she just used it like a ipod, she used it for over a year and a half and it worked amazingly! until one day it she dropped it and it  froze the simtray fell out and shes lost it since,  she held the home and lock button and it wouldnt turn back on, she gave it to me to see if i could get it working somehow and if i could i can have it...so i went home, charged it, it was in some other language saying i have to connect it to itunes which i did and the whole restore and update thing came up and ive done it so many times but now when i take it out of the USB it just goes black it wont turn on, ive followed all the footsteps that apples has given me ive tried it on multiple laptops, tried the whole device auto sync thingy,what do i do will apple help me or give me a new iphone or? i'm 15 btw?

    I had a similar problem by the sounds, my iPhone 4 was close to dead in battery, then it just kept the boot logo on the screen and once every 2 minutes or so it made the usb connected noise when plugged into my mac.
    Tried: restore in the brief moment it connects to itunes FAIL
    Tried: home and power button for hours! FAIL
    Tried all sorts of jargon on the net and in the end i came up with this clever tricker.
    Download the latest iOS
    Put your iPhone in DFU mode (google it)
    Connect to iTunes and restore - it's the only way I have found, and it's not been mentioned anywhere else I think.
    So I'm going to re post this EVERYWHERE

  • I just restored my Iphone 5 due to IOS7 screwing it up, now it wont activate becasue my server cant be reached and my itunes is not working. Help?

    I just restored my Iphone 5 due to IOS7 screwing it up, now it wont activate becasue my server cant be reached and my itunes is not working. Help?

    Endless countless millions of people are trying to authenticate AFTER downloading the new IOS.
    Download servers and Authentication / Activation servers are slammed right now.
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    You can wait till later and Activate your Iphone (or Ipad also) without any worries

  • HT201263 my iphone says connect to itunes and i have but when i connect it to itunes it wont restore because it says its locked with a password and i dont know the password. what do i do

    my iphone says connect to itunes and i have but when i connect it to itunes it wont restore because it says its locked with a password and i dont know the password. what do i do

    iOS: Unable to update or restore

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    it happends once aweek it wants itunes support and then wont connect

    Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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