IPhone wont turn on and iTune's won't recognize it.

I have had my iPhone since December 2011 and never had any problems. Recently it started to shut off and take very long amount of times to turn back on. Around April 11th i cracked my phone and yesterday night (Apr. 23) around 7 p.m. it shut off and has still not turned back on. i have tried to reset it through iTunes but it won't connect. It wont go into recovery mode & i tried the Power/Home button thing and still nothing. Please help I am desperate.

Hello , Willy_D
Welcome to the Apple Support Communities!
I understand that you have an issue where your Windows computer is not longer recognizing your iPhone in iTunes. I also realize you have already completed a lot of great troubleshooting. I would first recommend, to ensure all steps have been completed, reading over the attached article and working through any steps that you have not yet completed. 
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Please let me know if the issue continues so that we can continue troubleshooting. 
Have a great day,
Joe

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    Hello , Willy_D
    Welcome to the Apple Support Communities!
    I understand that you have an issue where your Windows computer is not longer recognizing your iPhone in iTunes. I also realize you have already completed a lot of great troubleshooting. I would first recommend, to ensure all steps have been completed, reading over the attached article and working through any steps that you have not yet completed. 
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    Please let me know if the issue continues so that we can continue troubleshooting. 
    Have a great day,
    Joe

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