Iphone wont work at all since upgrading to new version of itunes (10.2.1)

Ever since upgrading to the new version of itunes 10.2.1 my iphone will not work at all, it will not switch off and will not restore which itunes tells me is needed, cannot use phone at all, need help please.

I only have songs no other media. The specs for my Ipod say it should hold 7500 songs. This problem only started after upgrading to the newest version of iTunes 10.2.1.1

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Running windows 7 64bit. since upgrading to newer versions of itunes,display is not right. window controls and side scroll are cut off. any ideas please.

i'm running Win 7 64 bit. since upgrading to newer versions of itunes,the display is wrong. window controls and side scroll bar are cut off. any help will be appreciated. I've set itunes compatibility setting to Win 7.

Hi @prdstudio3 ,
Thank you for visiting the HP Support Forums. The Serial Number needed to be removed from your Post. This is From our Rules of Participation:
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I work for HP

Since upgrading to new version 3, my symbols layers are invisible?

Since upgrading to new version of Adobe Edge animate 3, my symbols layers are invisible?
The animation was originated in version 2, which works fine still, yet when I open the file in version 3, the symbols layers are not showing up on the stage?
Any advice would be great as seems a shame to continue working in an older version.

Hi Jonty, and a warm welcome to the forums!
If I could see how to post a screenshot I would as this might help for you to see the problem.
Find a place to host the pic online, then Look at this post telling how to format (including adding graphics) posts for Apple Discussions...
http://discussions.apple.com/thread.jspa?messageID=607563
Not certain, but this can fix myriad Mail problems...
Safe Boot from the HD, (holding Shift key down at bootup), it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move these folder & file to the Desktop.
Move this Folder to the Desktop...
/Users/YourUserName/Library/Caches/Mail/
Move this file to the Desktop...
/Users/YourUserName/Library/Mail/Envelope Index
Reboot.

Can't upgrade to new version of itunes

when i try to upgrade to new version of itunes, i receive an error, "can't find file, iTunes.msi. somewhere along the line this file was deleted. i can't even uninstall the program without this file!
help!

I have the same problem. I've even tried to uninstall iTunes but I get the same errormessage that it can't find iTunes.msi. Specifically it says it can't find iToons 8.0.0.35. I can't get updates for iTunes or my iPhone.
Is there any way to correct the problem? I'd like to uninstall it and reload it as long as I won't delete all of my music.

I have problem with syncing in itunes and it stared since i installed new version of itunes.it stuck in backup step for houres.what shud i do?

I have problem with syncing in itunes and it stared since i installed new version of itunes.it stuck in backup step for houres.what shud i do?

So, in iTunes, when you look at the shuffle's content (in the sidebar) and click on the playlist under the shuffle, over to the right, the songs are in your desired order, correct? Where do you look, or what do you do, that indicates the playlists are in alphabetical order? Are you saying that when you play the songs while using the shuffle, they play in alphabetical order?
If so, when you listen to the songs on the shuffle, are you using the playlist, or are you using the All Songs list? If you are in the default All Songs list, with the shuffle's power switch set to play-in-order (the middle position), the songs play alphabetically, I believe.
The 3rd gen shuffle uses VoiceOver. If you are in the All Songs list, you need to use VoiceOver to switch to the playlist (see manual linked below for details). When you are in the playlist (with the shuffle's power switch set to play-in-order), then the songs should play in playlist order.
There are more details in the manual for the 3rd gen shuffle, which is online here
http://manuals.info.apple.com/en_US/iPod_shuffle_3rdGen_UG.pdf
See page 22 for the section about setting up and using VoiceOver. The part about switching playlists starts on page 23 (Using the Playlist Menu).

Anyone know why i cant upgrade to newer version of itunes , its coming with an error "ITUNES64.MSI FOLDER containing the installation package is missing ??

anyone know why i cant upgrade to newer version of itunes , its coming with an error "ITUNES64.MSI FOLDER containing the installation package is missing ??Ive tried unistalling previous version but same message comes up

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Music, Photos, Videos... I can't sync anything for iPhone 4. When will Apple release the new version of iTunes?

I tried every methods up online trying to sync the music, photo, and videos. Nothing is working right now ever since I updated my ios to 7.
This is happening to most of people who owns iPhone 4, 4S, and 5. Does anyone know when will Apple release the new version of iTunes which will fix the sync problem?
What's the point of having a smartphone when you can't sync anything?

Welcome to the Apple Support Communities
See if your computer is supported > http://support.apple.com/kb/sp575 Buy Snow Leopard > http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard Then, make a backup, insert the DVD and upgrade. Finally, go to  > Software Update and update to the latest version.
If your computer is compatible, you can use Mountain Lion. Open App Store and purchase Mountain Lion. Check if your programs are supported > http://www.roaringapps.com

Loss of playlists on iPod Classic after upgrading to new version if iTunes

Everytime I've upgraded to a new version of iTunes, I lose all the playlists (songs,videos,etc) from my iPod Classic. I have to re-sync everytime and with a lot of songs it gets annoying and I don't want to upgrade to new versions. Does anyone have a suggestion? Thanks.

I've seen this once before and deleting the playlist and recreating it with a different name solved it.
Also... try using disk utility to burn a data CD to make sure that burning generally works. Daft I know, but there you go.

Problems syncing iPad since updating to new version of iTunes

Ever since updating to the new version of iTunes yesterday afternoon, my iPad refuses to sync with my iMac. Instead, it simply gives me the message "The iPad cannot be synced. An unknown error occurred (-50)." I have tried completely restarting my iPad, my iMac, and my wireless network, and nothing works. I'm getting more than a little irritated. Anybody have any advice on how to rectify this issue, short of praying that Apple issues a fix in six months?

iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538http://support.apple.com/kb/TS1538
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814http://support.apple.com/kb/ts1814
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062http://support.apple.com/kb/ts4062
iOS: "Not enough free space" alert when trying to sync
http://support.apple.com/kb/ts1503http://support.apple.com/kb/ts1503
 Cheers, Tom

Error message -50 ever since I installed new version of iTunes... weird!

A few days ago I installed the new/updated version of iTunes from the 'automatic prompt' which informed me there was a newer version of the software available.
Now, ever since I've been using iTunes upon start-up I get this weird thing happening:
1- ITunes opens, no problem
2- Progress bar appears on screen saying "Updating iTunes library" (which never happened before I installed the new version on iTunes)
3- An Error message appears saying "the iTunes Library files cannot be saved. An unknown error occurred (-50). Do not warn me again"
Well, my iPod seems to be sync-ing fine and I've not lost any music, so I'm confused as to what this error message actually means.
If anyone can shed any light on this or what I've done wrong I would be most grateful.
I don't fancy losing all my podcasts and music! Ouch...
Thanks!
MacBook Pro video iPod 80GB

I would check macfixit.com . there are several articles about fixing the -50 error. The latest article is free, the others require a subscription. This is from their very helpful site:
Another option for recreating the library to resolve -50 errors We previously reported that a full library deletion and restore may be required to eliminate -50 errors that occur while iTunes 7.3 is launching. The process we mentioned involves backing up the music library to another location, then deleting the original library and finally re-importing. However, you can also simply backup then create a new library at launch and re-import, as follows:
1. Quit iTunes
2. Backup your iTunes library (the folder ~/Music/iTunes) to a separate location (can be on the same volume)
3. Launch iTunes while holding down the option key and follow the steps to create a new library
4. In iTunes, choose Import from the FIle menu
5. Select the backed up ~/Music/iTunes as a source folder
6. Restore any deleted preferences
<<<br>
G5 1.6 Mac OS X (10.4.10)

When upgrading to new version of itunes program won't open says MSCR80.dll is missing and to reinstall

when upgrading to newest version of itunes, it will not open due to MSVCR80.dll is missing. it says to reinstall which I did but program still will not open.

Hey there dstenn,
It sounds like you are unable to open iTunes after a recent update. I suggest the troubleshooting steps from the article named:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Thank you for using Apple Support Communities.
All the very best,
Sterling

I downloaded ios 6 on my iphone. Now I need to download the new version of itunes, which requires the new OS. In order to download the new OS i need to have the app store, which comes with the new OS

I downloaded ios6 on my iphone 4s. Now, to sync to itunes I need the new version of itunes. In order to download the new version of itunes, I need a newer OS. I am fine with downloading a new OS, but it says to download through the app store. My computer doesn;t currently have the app store. What should I do?

In order to get the App Store you must be running OS X Snow Leopard 10.6.8
To get there you must upgrade to Snow Leopard 10.6 which requires an install DVD
You can call Apple and ask them for the install DVD. It will cost $19.95 plus shipping
Once you have upgraded your Mac to Snow Leopard then you need to update it to 10.6.8
Then you will have the App Store you need
Backup first before you start any of the upgrade
Allan

I have a copy of my iTunes data and I'm looking to restore it all back into a new version of iTunes reloaded after a hard drive crash. How do I do this?

After having a hard drive crash, I've reloaded Windows 7 and all of my applications on a new hard drive. I have also downloaded and installed a new version of iTunes on my computer. I now want to restore all of my iTunes tracks, videos, movies, books, podcasts and all my playlists into the new version of iTunes from a back up of all of my previous hard drive before it crashed. I have tried importing the data but iTunes drops all kinds of data (artist names, album names, track number, etc.) and have to now manually go through all of my iTunes data (18,000 tracks) to restore the data. The data consists of a combination of purchased tracks (approx. 6,000) and my own personal CDs copied into iTunes. I need help badly here as I'm lost on how to proceed. Thanks.

Hi Toboggan,
If you are looking to restore your iTunes data from a backup, you may find the following article useful (while it is focused on moving between computers, many of the steps should also apply to your situation):
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
Regards,
- Brenden

Since getting the new version of itunes my movies will not play. Any solution?

Any solutions?

I have tried both of your suggestions multiple times but it still isn't working. I did not have this problem until I installed the new version of itunes. The names of the songs and the apps still appear in the library but the songs have an "!" to the far right. I synced my phone which has most of the media on it but it still did not restore the items that say they "cannot be found." Anymore suggestions? Have I lost these purchases permanently because I didn't backup itunes before installing the new version?

IPhone wont restore at all since update today

Am totally frustrated, have had no access to my phone at all since installing the update this morning. Now it is permanently stuck on the screen with the usb picture and i tunes logo. Have tried to reinstall i tunes and restore again on 2 different PCs, to no avail. When I start the restore, the summary does not show my i phone number, capacity etc, says n/a on all. Any ideas what to do - cannot believe that Apple are so irresponsible as to release an update that kills your phone. I see from other users this is a common problem but none of their solutions have worked for me. My blood pressure is increasing at a rapid rate, couldnt get through to O2 (hung up after 20 minutes waiting).

Hi nick_740,
If you are getting an error 4014 when attempting to restore your iPhone, I would suggest that you troubleshoot using the steps in this article -
iOS: Restore errors 4005, 4013, and 4014
Thanks for using Apple Support Communities.
Best,
Brett L

Iphone wont work at all since upgrading to new version of itunes (10.2.1)

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