IPhone4s I can't hear anybody and nobody hear me on phone call

I am using iPhone 4S phone and my 1 year international guarantee is expired but in my country ( Turkey) we have 2 years guarantee.
I sent to my phone technical servicess and they checked my phone and I received back information from local techical service in Turkey and they said to me " we didn't find any troubleshooting.
But then after I called Apple and I spoke about this issue and apple staff confirmed my troubleshooting with my iphone. I told with local technical services they said to me " contact with the Apple and if they send us the diagnostic reports we can check the reports and we can change your iphone otherwise we can not do anything about this issue.
I need a help about this issue, how can i received my diagnostic records and or how can i forward this diagnostic reports to local technical services.
Thank yo for your understanding.

settings - general - about - diagnostics and usage - automatically send.

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My sounds settings are ON and my side mute button is NOT pushed down to orange.
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http://support.apple.com/kb/TS1630

People can't hear me during phone calls.

I have an iPhone 3 and I now people cannot hear me talking. I can hear them. It works fine if headset is plugged in and speaker works but trouble on phone calls.

Have a look here:
Out-of-Warranty Service
If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
iPhone model
Out-of-Warranty Service
iPhone 5
$229
iPhone 4S
$199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149
copied from Apple - Support - Service Answer Center

On my iPhone 4, people cant hear me when I make and / or receive normal (GSM) phone calls. But when on calls using internet based / native apps like viber or skype, people can hear me just fine. Voice memos work too and have already tried different SIMs

On my iPhone 4, people cant hear me when I make and / or receive normal (GSM) phone calls. But when I make/receive calls using internet-based / native apps like viber or skype, people can hear me just fine. I have tried recording my voice using voice memos - this works. And have already tried different SIM cards but the problem persists.
I have taken my phone to an authorized Apple service center, where they restored my phone to factory settings, but still facing the same issue. They service center directed me to Apple Customer Care Hotline, where I have now spent 3+ hours explaining my issue and yet no one can resolve it. The easy answer if to replace the phone - and since it is out of warranty, I am expected to pay for it.
Additionally, the customer service has been so rude and confrontational that it has completely changed my view of Apple and its customer focus. I am a disappointed and angry customer today - people would be surprised to hear just how rude customer service was including making statements such as "Apple doesnt make infallible products, that's why warranty is needed for our products" and that "every product undergoes a problem at some stage, so do ours!" There goes whatever confidence I had...
My concern is simple - if no one at Apple and / or its CS hotline is able to address my issue comprhensively and keep telling me that they have never encountered a precedent before, then with what right can they expect me to pay for a replacement?! I am NOT here to fund Apple's research into their product faults and manufacturing.
And even though a customer is out of warranty, is it too much to expect an Apple product to work well for at least a 'reasonable' period of time. My phone is less than 18 months old and has been facing this issue for the past 2 months - surely the longevity of Apple products is more than 18 months!
Just a sad sad day for an Apple customer, compounded by unjustifiably rude and aggressive staff. And still no resolution to my problem.

I am having the same issue - with my last 2 iPhone 4's. My first handset each time I was on a call wether it was up to my ear or on loud speaker, the call would automatically mute even though the mute button wouldn't show up as highlighted. Pressing the mute button on and off during the call doesn't fix it either. I rang Apple and asked what some of their trouble shooting solutions were. I got told that it might be a software issue and to install the latest software update. This failed. I then got told to uninstall the software on the phone and do a complete restore. This also failed. After trying the troubleshooting suggestions, I took the phone into my provider and they sent me out a new phone within a week under warranty claiming it was a hardware issue and probably just a "glitch" with that particular phone. This was not the case....
After receiving my second iPhone 4, I was hopeful that it would work. For the first couple of days, making/receiving calls was not an issue. Until after about a week, the same problem started again. In one instance I had to hang up and call back 4 times and the call would still automatically mute after about 5 seconds. Also on the second handset, the main camera located on the back of the phone has red and blue lines running through it and can't take a decent picture. So back to the store I go to get another replacement - Again.
For a phone that is rated highly and as a keen Apple product purchaser, I am a bit disappointed with the experience I have had with the iPhone 4. Let's hope they find a fix sometime soon because this is becoming a bit beyond a joke.....!!

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Hi Nfrith1,
Please take a look at the article referenced below, the same as in my original reply. The receiver on the iPhone does not have anything to do with the speakers on the bottom of the phone nor your microphone.
Clear the receiver
The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:
Follow these steps, testing after each:
Make sure nothing is blocking the receiver, such as a case or film.
If you have a new iPhone, remove the plastic film on the front and back of the device.
Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.
Restart and update
Restart your iPhone and test again.
If there's still no sound or poor sound quality, update to the latest version of iOS.
Get more help
If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.
Learn what to do if other people can't hear you on a call.
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone
Take care,
Alex H.

Can not hear the voice of caller and caller can not listen me

hi
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You may try using a different headphone to isolate the issue. And test your headphone as well with a different device like an iPod or other device, if it works then it's with the phone, that may needs service

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You can check your warranty status by entering the iPhone serial number here:
https://selfsolve.apple.com/agreementWarrantyDynamic.do
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Problem with my iphone 4s, i can't hear anything when making calls

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Hi Nfrith1,
Please take a look at the article referenced below, the same as in my original reply. The receiver on the iPhone does not have anything to do with the speakers on the bottom of the phone nor your microphone.
Clear the receiver
The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:
Follow these steps, testing after each:
Make sure nothing is blocking the receiver, such as a case or film.
If you have a new iPhone, remove the plastic film on the front and back of the device.
Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.
Restart and update
Restart your iPhone and test again.
If there's still no sound or poor sound quality, update to the latest version of iOS.
Get more help
If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.
Learn what to do if other people can't hear you on a call.
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone
Take care,
Alex H.

Iphone 4, people can't hear me during a call

Hello,
I'm reporting an issue related to "phone call" that seems to be common with Iphone 4, but I can not find the proper fix.
First of all My mobile is an Iphone 4 out of warranty, and thus no chance to get any replacement from apple.
Few weeks ago the phone just falls and then my problems during phone call starts:
During calls or right at the start of a call peolpe can not hear me. If I just tap at the rear of the phone or just push hard on the back of the phone, it comes back.
But this is a pain as few seconds after people can hear me again...then tap on the phone...this back...and again and again..
I've tried all these fixes found on forum, but it does not solve the problem.
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- put some plastics spacer like there http://www.youtube.com/watch?v=0jhWxYTVxe4 : no change
Note that face time: is working fine and sound recorder also!!!!
Please any idea? Does apple plan to update IOS. I heard it was linked to Audio conversion CPU that was poorlu soldered?!!
Thanks

Yeah,
That *****. I've been a super loyal customer.
I'm basically an apple freak and have dragged a number of my friends down the apple road... Macbook pros, ipads, iphones.. and now I'm stuck with a broken iPhone..
I've found that the people at the "Genius Bar" are not that genius. Once... ONCE I've come one that was super helpful and smart, but all the other times, they were trying to give me lame excuses and beat around the bush. That's when I started to explain to them. (I seriously contemplated on working at Apple as one of the genius guides.) I'd rather have a plain "I don't know" answer than tell me a bunch of nonsense (if you know what I mean).
Anyways. Thanks for the reply.
I really don't know what to do with my phone now.. And I'm not really willing to pay $190 to trade/replace my iPhone 4. It's a bit too much for me. And its not even an upgrade to the iPhone 4s!!
Thanks for letting me vent..
Thanks Vazaria!
Let me know if anything turns up!
God bless!

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It sounds like you may be having issues with the connectivity of your iPhone with the Bluetooth in your vehicle. The following Knowledge Base article offers up some great steps for troubleshooting that Bluetooth connectivity with your iOS device:
If you can’t use a Bluetooth accessory or car kit
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Sign out of your iCloud account from any devices that you don't want to use. To sign out of iCloud on an iOS device, tap Settings > iCloud > Sign Out.
Then, remove any inactive devices from iCloud:
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Wait for Find My iPhone to stop trying to find the inactive device.
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After following the steps above, restart the device with the issue. Then try to use it with your Bluetooth accessory.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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Message was edited by: Rob Tyler

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IPhone4s I can't hear anybody and nobody hear me on phone call

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