Iphone4s phone doesn't work
Hi,
My daughter's iphone4s (factory unlocked) suddenly ceased to work as a telephone.
She has a spanish vodafone account and after a few days, while in France the phone function ceased to stop. As she previously had a 3GS Model, she recently cut a sim card to adapt it to her new phone. Could it be that the sim card moved a little bit inside the phone. Any other idea of what it might be?
Thanks
ButtEr42fly wrote:
corporate office? this is a service issue- phone has been blinking for some time and everything is plugged in and rechecked. This is a user to user forum with very little interaction with Comcast employees.
Self Help is here: http://customer.xfinity.com/help-and-support/phone/troubleshooting-no-dial-tone/
You can call on your cell or do a online chat here
https://www.comcastsupport.com/ChatEntry/Protected.aspx
Always start troubleshooting by resetting your gateway or telephony model by pressing the indented reset button on the panel where the cables attach. Plug in a known good wired phone to the L1/L2 jack to bypass the inside wiring and all telephone equipment. If it still doesn't work, then contact Comcast support.
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I'm sorry to learn that you are not able to make/receive calls chelseabee! (ticket number removed) results indicate that there is no issues with the network or account provisioning. Since you have already done a hard reset http://vz.to/1gBkSJc (as per your post), I recommend exploring replacement options. If your phone is within the one year manufacturers' warranty we can provide a Certified Like New replacement http://vz.to/uyYF0o as long as no physical/liquid damage exist. If your phone has sustained physical/water damage and you have insurance, you can submit a claim to the insurance company online at this link http://bit.ly/07CrqPK
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator -
I've installed the iPhone update and now my phone doesn't work. I even chose the restore function. It went through all that and it still just shows the graphic of the usb and an arrow and the itunes icon. Help!
Yes, I connected the phone to my iMac which is the original computer it is backed up on. From iTunes I had no option except to restore, which I did. Still no luck. Still just see the graphic. :-(
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Just installed the new modem you say I have to have. Went through the activate scenario and now my phone doesn't work....no dial tone, no nothing. How will you fix that? And, it's the only phone I have!!!
ButtEr42fly wrote:
corporate office? this is a service issue- phone has been blinking for some time and everything is plugged in and rechecked. This is a user to user forum with very little interaction with Comcast employees.
Self Help is here: http://customer.xfinity.com/help-and-support/phone/troubleshooting-no-dial-tone/
You can call on your cell or do a online chat here
https://www.comcastsupport.com/ChatEntry/Protected.aspx
Always start troubleshooting by resetting your gateway or telephony model by pressing the indented reset button on the panel where the cables attach. Plug in a known good wired phone to the L1/L2 jack to bypass the inside wiring and all telephone equipment. If it still doesn't work, then contact Comcast support. -
I have an iphone 3gs - yes, an older iphone.
This morning apple had a msg that asked if I wanted to upgrade to the new ios 6.1 (?). I said yes. Now I can't use my phone. I've tried hitting the power and other buttons. I get a white apple on the screen. can't reset phone - doesn't work. what can I do besides take phone into Apple? This *****! I realize (now from reading internet) that my phone/system may be uncompatible. Help!I have a 3GS (a true classic design!) and have upgraded it to 6.1 today. The process did not go without a glitch - it took a few attempts to get the app's to sync but after detecting the ones causing an issue and deleting them it works - so far! I have had issues about 50% of the numerous times a new OS is uploaded to this phone and always take the new OS with trepidation. But at least you know there is a 3GS with 6.1 working OK.
I suggest you do a fresh restart to the phone several times - without it being connected to the computer - to see if it gets its act together and starts. I think it will. Hold down the top 'power' button and front round control button until it shuts down - goes blank and dead. Then press the top power button to re-activate - reboot - it.
If that does not work then plug into your itunes computer, navigate in iTunes to see your iPhone and hopefully you will be able to sync it or at least 'restore iPhone' from the 'summary' tab.
If you can not get onto the iphone perhaps you will still be able to sync if in iTunes by going - 'file' - 'devices' - 'sync iphone' or failing that try transfer purchases' and ultimately 'restore from back-up'.
I had technical problems with my old 3GS (suffered a failed wireless antenna) so I took it to an Apple Store and they issued me with a service-replacement/reconditioned phone for a very modest charge. So if worst come to the worst get a new phone that way! -
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Put the device in DFU mode: http://www.iclarified.com/entry/index.php?enid=1034
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i got problem updating my iphone 3g. my phone doesn't work now. it says no service and can not be activated.beside that it says insert sim even it has sim. please help me.
I have just created this account to tell you that nothing would change if you restored your phone.
The first NO SIM nuisance happened just a week ago. Nothing had been done to the phone before that. I pressed HOME + POWER buttons to restart the phone and SIM card was successfully recognized as if nothing had happened. Then I had a lucky week, not reminded of this issue at all.
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Ridicuously, the moment I finished basic setup on the newly restored phone, the same NO SIM CARD INSTALLED message poped up.
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And I really hope Apple could probe into this issue and give official solutions other than restarting / restoring the phone like an idiot. -
My iphone 4s has no sound. Music doesn't play and phone doesn't ring. The speaker phone doesn't work either. It only vibrates. Can anyone help? I have tried all possible ways of trying to fix this issue. Someone mentioned that the speaker is bad.
Hi Baileyfour,
Welcome to the Support Communities!
The articles below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iPhone: Can't hear through the receiver or speakers
http://support.apple.com/kb/TS1630
There are two places where vibrations can be set.
One is the Settings > Sounds
The other area is Settings > Notifications
If you have an app set to Alert, it may have a vibration set for it.
iOS: Understanding Notifications
http://support.apple.com/kb/ht3576
Information about Notifications settings can also be found in the iPhone User Guide (pages 131, 132)
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
I hope this information helps ....
Have a great day!
- Judy -
I recently had to restore my phone to factory settings - I did a back up first but now my phone doesn't work, where can I find my contacts? Where can I find the back up?
Did you try restoring your iCloud backup?
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I updated Itunes to v 10.5. Mistake!!!! Then updated iOS 5 to my iPhone 4 now my iPhone doesn't work as the applications freezes when trying to restore the phone. Same thing happens with my iPad 2, so now I have two pieces of equipment that are completely non-functional. Can any please tell me what to do? How can I reinstall the previous versions of iTunes, or iOS which were working on my iPhone and on my iPad? I hate iTunes and this has been the last drop that messed up my equipment. Please help me. I do not have another phone to call APPLE. This ***** big time!! PLEASE HELP ME!!!
Connect to a computer to restore.
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