Iphone5 can't backup "a session could not be started with the iphone"

as title

Had this issue myself. My computer is windows, I cant say how to do this for Mac, but I'm sure its relatively similar.
Open windows explorer and in "View" I enabled "Hidden items"
Find your Program Data folder (a hidden folder), then Apple, then Lockdown.
     (ex: Mine is C:\ProgramData\Apple\Lockdown )
Inside that folder there will be at least two files, maybe more depending on how many devices you've used with your iTunes.
One of the .plist files will say system configuration, ignore that one. The other(s) will look like a random assortment of letters and numbers.
There should be one for each device used with your iTunes. Look at the "date modified" to see which device it is linked to (if you recently tried backing it up, the time you attempted will be the date modified."
Delete the file that corresponds to your device. Reopen iTunes and try to sync again. It should work this time.

Similar Messages

  • I want to backup my phone before upgrading to ios5 but I get an error message itunes could not back up the iphone because a session could not be started with the iphone. Please help me..

    I want to backup my phone before upgrading to ios5 but I get an error message: itunes could not back up the iphone because a session could not be started with the iphone. I want to go to ios5, but I do not want to lose everything. I've gone to my device under preferences and I have no backup currently.
    I have a Verizon Iphone 4 and a PC.
    Please help me..

    Hi Judy,
    Im using windows 7 and im not a computer wizard, i've tried the method by using the instruction for Win7 but it does not work, same problem still exist.
    Could uninstall itunes and reinstall it back on my pc fix my problem, please advise...... Many Thanks!
    VBR,
    ray

  • ITunes cannont backup the iPhones because a session could not be started with the iPhone" I've never connected my phone to any other computer and it worked fine a the other day.  Help Please?

    I'm trying to sync my iPhone 3G S to my computer.  Midway through I get a message "iTunes cannot backup the iPhone because a session could not be started with the iPhone."  I have not connected my phone to any other computer and this just began happening within the last day or so. 
    PLEASE HELP!!

    One of your backup files might be corrupt. Try following the steps in this article to correct the issue: http://support.apple.com/kb/ts2529

  • ITunes could not back up the iPhone because a session could not be started with the iPhone

    Hi
    I have just updated to iTunes 10.7.(oh it just scrolled off the screen give me 5 minutes for it to come back again) 10.7.0.21 - the latest version
    I run Win7 64bit & during installation i got the blue-screen of death & windows crashed
    I went to apple website & downloaded iTunes manually & installed (it tried to install in the (x86) folder as usual, so i forced it into the 64 bit program folder like i always have to do.
    It now runs fine but when ever i sync in get the error "iTunes could not back up the '' iPhone because a session could not be started with the iPhone"
    I have tried deleting the existing backup as suggested in the forums but that didn't solve the problem, and now i have no backups at all
    I have restarted the iPhone & the computer but the error is still the same.
    PS i have "Encypt local backup" selected, if i try to unselect that option at the moment it says my password is incorrect, my password is correct, i made a record of it & know exactly what password i used but iTunes is saying it is wrong, is this because i have no backups at the moment or is iTunes completely broken
    I have also tried to backup to iCloud as a temporary measure but it says i don't have enough space so must buy some!
    Any help would be appreciated

    Could be that iTune can't read your latest backup file. You might have to delete it, follow this article to find out how to delete the backup from the list: iTunes: "Backup could not be saved on the computer" alert message

  • Itunes could not restore the iphone because a session could not be started with the iphone

    Recently I sent my iPhone 5 to apple service centre as my phone could not turn on and stuck at apple logo. The technician use DFU restore and successfully reboot my phone. However, all my data and content are being erased. Now I tied to restore from my back up using iTunes 12.1.0.71 with iPhone 5 iOS 8.1.3, error message pop up. itunes could not restore the iphone because a session could not be started with the iphone. However,  I still can sync my iPhone to iTunes. I am so frustrated as I need to get all my contact back from my previous back up. Please help. Thanks.

    Hello brendalhl,
    After reviewing your post, it sounds like a session could not be started to restore from a backup. I would recommend that you read this article, it may be able to help the issue.
    If you can't back up or restore your iPhone, iPad, or iPod using iTunes - Apple Support
    "... a session could not be started."
    Thanks for using Apple Support Communities.
    Have a nice day,
    Mario

  • "iTunes could not back up the iPhone 'my IPhone' because a session could not be started with the iPhone"

    Since 2 updates I started getting iTunes could not back up the iPhone 'my IPhone' because a session could not be started with the iPhone. This is happening with my iPad and iPhone. I see hundreds of complains on this issue starting from last year and obviously Apple has no clue how to solve this error. I went through the solutions and spend over an hour deleting backups resetting lockdown, restarting and nothing is working. Are they serious to ask us to disconnect all other USB devices to sync our equipment everyday to solve their problem? iTunes is the worst program I have seen on the market in the past 10 years. It reminds me of DOS programs that could only do one item at a time. You click a command and just wait and wait and wait. Of course they want me to call customer service, wait for x time to talk to tech support and then spend more time. I don't have the time. I spent a lot of money to get an equipment that should work as advertised and not spend further my valuable time. I have reached my limit with Apple and that crap iTunes. I'm calling for a divorce.
    [By the way, your spell check doesn't recognize your own products such as iPad, iTunes and iPhone. Such an embarrassing company.]

    Do you happen to be running any processes that Apple doesn't want you to use? (Jailbroken?)

  • HT1766 I'm wanting to back up my iPhone to my PC but the following message keeps coming up - iTunes could not back up "Neil's iPhone " because a session could not be started with the iPhone.  What does this mean and what do I do to resolve problem please.

    What do I do about message:-  iTunes could not back up iPhone because a session could not be started with the iPhone.

    Read https://discussions.apple.com/thread/5010662?start=0&tstart=0

  • HT1414 I restored my iPhone and when sync is in progress I receivee the error message "iTunes could not back up the iPhone because a session could not be started with the iPhone."  Any suggestions?

    I restored my iPhone and when sync with iTunes is in progress I receive the error message "iTunes could not back up the iPhone because a session could not be started with the iPhone."  Any suggestions on what to do?

    Hi Judy,
    Im using windows 7 and im not a computer wizard, i've tried the method by using the instruction for Win7 but it does not work, same problem still exist.
    Could uninstall itunes and reinstall it back on my pc fix my problem, please advise...... Many Thanks!
    VBR,
    ray

  • HT201210 when i try to update to 6.0, itunes says "itunes could not back up the iphone "****** iphone" because a session could not be started with the iPhone? help?

    when i try to update to 6.0, itunes says "itunes could not back up the iphone "****** iphone" because a session could not be started with the iPhone? help?

    i hope you have 30 dollars to blow on top of what you already spent on your ipod....because thats what apple wants to answer your question ...if its out of warranty

  • HT201210 I am trying to back up my iPhone 4s.  I get an error message: iTunes could not backup iPhone because a session could not be started with the iPhone.   How do I correct this problem?

    I am trying to backup my iPhone.   I get an error message that iTunes could not open a session with my iPhone.
    How do I correct this?

    I was having same problems with iphone and ipad - been like it for weeks
    saw somethign on a another site- . it simply said to solve problem just turn off wi-fi and it will sync
    So i did that and it worked on both iphone and ipad
    problem seems to be with wifi on and wifi sync on.. turn off wi fi and its sorted

  • HT1386 session could not be started with the iphone

    I cannot get my iphone, ipad and itouch to sync or back up anymore ?

    Hi dslep,
    This article addresses backup issues, including an error that references being unable to start a session:
    iOS: Troubleshooting backup issues in iTunes
    http://support.apple.com/kb/ts2529
    Cheers,
    - Ari

  • Error message "iTunes could not restore the iPhone "___" because a session could not be started with the iPhone"

    Dear Sir/ Madam,
    I have the error message appeared when i tried to restore to previous backup. I had recently upgraded my iPhone 4S to IOS 7.0, and at the same time upgraded iTunes to version 11.1.0.126 (snapshot below). Mind to know how do i get rid of it?
    Hope to hear from you soon.
    Thanks.
    Regards
    Kiah Siong Ng

    Read this
    http://support.apple.com/kb/HT1414

  • Can't backup: "a session could not be started" -- can't unlock escrow bag

    A few days ago my iPhone 3GS running iOS 4.0.1 stopped backing up. iTunes tells me that "a session could not be started with the iPhone." Running the iPhone Configuration Utility to view the iPhone log is only slightly more enlightening:
    Mon Aug 9 10:42:19 Antons-iPhone /usr/libexec/BackupAgent2[1364] <Error>: Starting service with bag=c75bee579ba88d47e8f28bc1dae594914d15bc93
    Mon Aug 9 10:42:19 Antons-iPhone /usr/libexec/BackupAgent2[1364] <Error>: Can't unlock escrow bag: -3
    Mon Aug 9 10:42:19 Antons-iPhone /usr/libexec/BackupAgent2[1364] <Error>: securelockdowncheckin() failed.
    Mon Aug 9 10:42:19 Antons-iPhone /usr/libexec/BackupAgent2[1364] <Error>: 1364:1047541704|DeviceLinkConnection.c:DLLockdownCheckin| ERROR: Could not check in with lockdown: 10
    Mon Aug 9 10:42:19 Antons-iPhone BackupAgent2[1364] <Warning>: ERROR: Error opening connection: Error Domain=com.apple.MobileBackup.ErrorDomain Code=100 "Could not check-in with lockdown" UserInfo=0x113260 {NSLocalizedDescription=Could not check-in with lockdown}
    If anyone knows how to fix this (other than just wait for iOS 4.1 or later), I’d appreciate it; running without backups worries me slightly, though I don’t have tons of data on the phone. (I’d rather try to avoid reloading it, since my son would be annoyed if I lost his Doodle Jump and Angry Birds scores!)

    So 4.0.2 came out and I couldn’t install it (from my laptop) because I couldn’t back up, so I got annoyed and figured out the solution.
    First, delete your old backup. (You can do this manually from the ~/Library/Application Support/MobileSync/Backup directory, or you can do it from iTunes, I believe.) It’s probably best to keep a copy of this, just in case.
    Remove all files from the two directories ~/Library/Lockdown and /var/db/lockdown . (Quit out of iTunes first.) The next backup should (hopefully) succeed.

  • I get a message: "Itunes could not back up the Ipod, because a session could not be started with the Ipod." What can I do? I cant put any videos into it. HELP!

    I get a message when downloading video to the Ip[od: "I tunes could not back up the Ipod, because a session could not be started with the Ipod." What does this mean? What can I do? I cant put in any video. HELP!

    I get these issues too, Even with a restore?
    I work around it, (and would appreciate feedback on if this works for everyone) by :
    Right clicking device in iTunes and selecting "backup", I then get the error; I quickly "ok" the error, then select "backup" again, then I often get the error a second time, but on the third attempt (in very quick succession) of selecting backup, the task initiates, and completes successfully!
    Exactly the same for a restore!
    Did this work for you?

  • Can not back up ipad 2 with 3g verizon because the session could not be started with the ipad

    I can't backup my Ipad 2 with 3G verizon by itune which alway said itunes could not backup the ipad because a sessions could not be started with the ipad .I did install the lastest version itunes, updated the ipad 2 and erase the all old backup files through itunes menu but the itunes still could not backup my ipad, please help
    Thank you

    Hello scott93041,
    The article linked below provides some useful information and troubleshooting steps that can help get your iPad backed up via iTunes.
    iOS: If you can't back up or restore from a backup in iTunes
    http://support.apple.com/kb/TS2529
    Cheers,
    Allen

Maybe you are looking for