Iphone5 car audio problems

Hi - hoping someone here can help.
I have an iphone5 running iOS 6.1.4 and a 2013 BMW 3-series. I
can get both to pair/connect via Bluetooth, can pull-up my Contacts list from my phone on the BMW iDrive screen, and can even initiate a call. But what I can't appear to do is get the audio to jump from the phone to the car - even though the symbol on my iphone is showing the 'speaker' against the car.
When I try to make an outbound call from the car, there is no dial-tone or ring-tone. The only difference when I receive an incoming call, is that I hear it ringing, but there is no audio when I pick-up....and the caller cannot hear me speak either.
I have tried the exact same procedure with my iphone4 in the same care, and it works perfectly over the car audio/speaker - both for inbound and outbound calls.
If anyone has any clue as to what might br wrong, and how this can be fixed, I'd very-much appreciate it.
Thanks
Nick

Hi NKA1968,
Welcome to the Support Communities!
The following article will provide some troubleshooting steps for this issue:
iOS: Troubleshooting car stereo connections
http://support.apple.com/kb/TS3581
Some car stereos require a firmware update for AVRCP 1.4 Bluetooth compatibility
http://support.apple.com/kb/TS4483
I hope this information helps ....
Have a great day!
- Judy

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Hi NKA1968,
Welcome to the Support Communities!
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