IPhone5 lock button clicks but that's all it does...

I called Apple (no store near me) and the tech said because it does click, it can't be a harware issue. Thus, if I wanted him to tell me how to fix it I would have to pay up for tech support. Thought I'd try on the forums first.
I have updated to latest ios, restored, etc. Obviously I can work around with assistive touch, but would really like a six month old device to actually just work. (my common wish with apple products, as you can see from my screen name!)
Has anyone had this issue turn out to be a fixable software issue? Thanks!

Dirty Vegas wrote:
iwishitjustworked wrote:
So, the tech was lying to get my money?
If I'm reading correctly, you called AppleCare. In order for the AppleCare Advisor to give you advice, you need to be an AppleCare client. Yes, there is a charge for that. If the advice turns out to be, "Make a Genius Bar reservation" that would be the excellent advice that you are paying for.
The advisor is correct. Don't call a for-pay service to try to get free service.
if phone is under hardware wannanty it is an exception and customer does not have to pay anything.
if customer did restore and everything there is not much more troubleshooting that advisor can do.
if customer told him he did restore he should have explained replacement options.

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IPhone5 lock button clicks but that's all it does...

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