IPhone5 Screen Freeze

Hi all,
This is my first post so I will try and be as clear as possible so hopefully someone will be able to assist.
I have purchased an iPhone 5 (original so not S or C) for my girlfriend from Ebay which was refurbished by a reputable dealer. This is all setup and working but I am having an issue with the following symptoms:
The iPhone will freeze and only the home button is responsive (random occurrences)
To bring this back responsive I press the power button and unlock the screen
This happens regardless of whether the phone is charging or not and it doesn't matter if it is charging via a plug or connected to my laptop
The iPhone has been updated to the latest iOS (7.1.2)
The phone has been restored and then a backup put back onto this from her old phone
I have contacted the eBay seller and will also do a fresh restore so that I can see if the issue happens then and differentiate between the phone or the backup I have restored.
I would just like to know if anyone else has seen this and if there is a fix that is available?
Thanks in advance.

Apple will replace the whole unit if you are willing to pay the service fee:
Out-of-Warranty Service
If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
iPhone model
Out-of-Warranty Service
iPhone 5s, iPhone 5c,
iPhone 5
$269
iPhone 4s
$199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in U.S. dollars and are subject to local tax. When setting up out-of-warranty service, Apple will request credit card pre-authorization for the maximum service fee listed above. This amount will be deducted from your credit limit. The final service fee we charge will be determined during testing and may be less than the service fee listed above.Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPhone that has failed due to contact with liquid may be eligible for out-of-warranty service.Apple reserves the right to determine whether or not your iPhone is eligible for Out-of-Warranty service. iPhones that are repaired or replaced have a 90-day limited hardware warranty or assume the remainder of your standard warranty or AppleCare product coverage, whichever is longer. Please see Apple's Repair Terms And Conditions for further details.
copied from Apple - Support - Service Answer Center

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The dealer I bought it from doesn't speak English and wants to charge me for repairs. I refuse to pack the computer up and ship it UPS out of town for a repair I can do plus pay for shipping.
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1-800-676-2775 apple support tech support 1 800 275 2273
If your computer is on one minute before it freezes, than you have one minute to secure your serial number.
click the apple----->click about this Mac ------> click on version----> until you see the serial number. You may have to do this a couple of times if it freezes before you have all the numbers. A camera might help.
Good Luck

Mac Pro Screen Freezing Issue with NVIDIA 8800 GT too

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http://discussions.apple.com/thread.jspa?threadID=1358062&tstart=30
http://discussions.apple.com/thread.jspa?threadID=1365277&tstart=0
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In total, 2 screen freezes showed on my computer. The first one during working with the computer. The second one during booting into MacOS X. The screen freeze occured during the boot phase with the grey screen and the spinning wheel.
My configuration:
MacPro 2.8, Dual Quad Core
6 GB RAM
3 harddisks, 1 standard from Apple, 2 Samsung with 750GB
MacOS 10.5.2
Formac 20" Monitor
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Specs:
MacPro - Model 1,1
Dual Core Xeon 2.66
2gb RAM
nVidia GeForce 7300 GT
Mac OS 10.4.11
The machine always has 2 displays connected to it so the workaround that was discussed for the ATI 2600 doesn't apply. I had 1 display connected here in my shop and it froze for that as well.
Message was edited by: DocturKnowles

My tx is so slow, the web cam is not working, the screen freezes and got color distortions

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- the web cam is not working, since the 3th time iused... when i try to use it with my msn... got freezed, then y try ending the process and doesnt work, y have to restart it but it stay just on logging off... and do nothing more... so i have to switch off directly from the power button
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i was thinking that it was a software problem... but i restore my lap and it doesnt work cuz it still being with the same problems... so lately im thinking that its a hardware problem... i call to technical support from mexico... but they can do nothing for me cuz i bought my lap at circuitcity from el paso... and that store close a few months ago... so i need help before de warrantie expires...
This is the second time that my lap gives me problems, last time I made the change at the store but this time it will be impossible cuz is now closed...
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If your warranty has not yet run out get it serviced, now! All of the comments seem to indicate that it is the motherboard>

BLACK SCREEN on start up with 3 beeps, FREEZES when power unplugged, IF IT BOOTS splash screen freezes, OVERHEATING REQUIRED TO BOOT - 0x7B, Event 41 kernel-power

Issue: One day I unplug the power, the screen freezes and I get frozen music sound. I shut down, start up, I get 3 beeps (1 short 2 long), which indicates a Video failure according to the Thinkpad Laptop beep code list.
How I solve the issue day-to-day: I turn the heat up - I disconnect the battery and hard drive and plug in the power then turn it on. I will wait until the underneath is searing hot with a blanket blocking the fan's flow of air, I mean way hot because any
cooler and it won't start. Plug stuff back in, Hard drive first, Battery second, turn off with power button hold, unplug power, replug power.
I turn it on, no beeps, it goes past the first Lenovo screen, then gives me a prompt because it "didn't shut down properly" and continue regular startup. What happens next is the Windows logo appears,
and just as the animated windows logo starts to move (you see 2 small colored dots on the screen), it freezes. I see this every time, I know naturally that it means that the laptop is still too hot to go past that point, so I shut it down and try again. After
about 5 - 10 tries it will go past the splash screen and into the login area, then it's all fine.
Sometimes when I unplug the power from the back by accident it will freeze. By accident I mean that the connector wiggles it's self out easily. This unplug freezing thing started happening about 1 week before the 3 beep black screen problem started rolling,
so I'm putting 2 together.
Errors:
I got a Blue Screen of Death the first time I started it up with the overheating ritual, but I never got it since. It was 0X7B.
I got another Blue Screen of Death about a week ago, but came as it was on already and I had been using it, and said something about disabling Cache or Shadowing in BIOS. I never got it since.
Event Viewer events found:
1. Kernel-Power, Summary page.
There are critical events for a few things like Kernel-Power, Event ID 41, Task Category (63). There are 19 of them, each day 1 or 2 of them but mostly 1, so this maybe corresponds to my daily ritual.
"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
2. Kernel-Processor-Power - Event ID 37, task category (7)
"The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report."
3. LMS - HCMI - Event ID 2, Task Category: none
"LMS Service cannot connect to HECI driver".
I came across a very sluggish performing control panel for Nvidia before and after this problem, and I tried installing a newer version, which I had to jump through a few hoops to do, like uninstalling first, not just updating. At first it said that the
driver wasnt for the system, which was wrong. I made it work somehow, but it was still sluggish. I rolled it back to an earlier driver, and now it works fine. No sluggish performance / slight freeze window thing going on.
MSCONFIG.exe, Boot Advanced Options: I have tried twice to change this 1 setting, check box "Number of processors" and change to 2 processors, because I do have 2 processors. I have been able to change
this in the past, but it does not save the setting now, and I believe this option was selected before I started having problems, and settings did not disappear then.
What could this be. The small round BIOS battery? The video card like everyone presumes? (I.E. the entire motherboard replacement), Software? The wiggly power input area? (Not enough power getting in?), Firmware of some sort? The BIOS software being wrong?
SYSTEM INFO:
Thinkpad T61p 6457-A24, Intel core 2 duo (T7700) 2.4GHz, Intel 120GB SSD 6Gb/s, NVIDIA Quadro FX 570M (256 MB),
Windows 7 64 bit Home Premium (6.1, Build 7601), BIOS Ver 1.00PARTTBLx
Display: 1680 x 1050 (32 bit 60 Hz), Integrated RAMDAC, Main driver: nvd3dumx.dll,nvwgf2umx,nvwgf2,
Version 8.17.12.9688, Date 5/31/2012, DDI version 10, Driver model WDDM 1.1
Please excuse the small text at the beginning, there isn't an option to un-do that error.

You are very wrong about that mystified. What do YOU think made my computer work without beeping at all hu? (I bet you're gonna tell me). I figured it out.
RE-INSTALL WINDOWS 7 OS.
SOLVED.
DOESN'T BEEP ANY MORE.
THAT IS A PART OF microsoft ISN'T IT.
::: EGO KILLER 9000 :::

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Screen freezes, even in safe mode and in BIOS

I’m working on a friend’s laptop: Toshiba, Satellite M65 - S9092
Original problem: The laptop started shutting down after few minutes of use. (Probable overheating)
Took the laptop apart and clean it out. The heatsink, fan and outlets were really plugged up. Put it back together and did a clean re-install, Windows XP. Had few issues with USB drivers not being recognized but worked it out. Ran stress test for a whole day, no problem.
Worked for few days and then USB wasn’t being recognized again and the screen started freezing up. Re-installed os again but it is still freezing up after few minutes, and stays that way till hard shut down.
Screen freezes even in safe mode and in BIOS. (No blue screens)
Switched existing RAM’s around (2 - 512MB), one stick, two sticks, etc…still freezing up. Wanted to upgrade the BIOS but can’t get pass the screen freezing. Not sure if the motherboard may be shot from previous overheating or need new RAM. Don’t want to spend money till I’m sure I’m replacing the right part.
Any assistance is appreciated.

Hi there... I have a satellite A70 - S256 an it was freezing up the same way. I downloaded an OS named UBUNTU fron the internet free of charge. once you download it an burn it to cd you can then boot from it after a couple of tries ( due to freezing). When it boots select your language immediately and choose the option to run memory tests (both installed and BIOS) and let it do its thing for as long as it takes. you should boot from UBUNTU on another working pc to get familiar with it if you are not allready so that you make your selection quickly before it freezes. You may have to reboot a few times depending on freezing while the memory test is in progress and how much progress is made. This procedure fixed mines and I never had those problems again.

BLACK SCREEN startup with 3 beeps, FREEZES when unplugged, Splash screen freeze, HEAT-UP TO BOOT

BLACK SCREEN startup with 3 beeps, FREEZES when power unplugged, IF IT BOOTS splash screen freezes, OVERHEATING REQUIRED TO BOOT - 0x7B, Event 41 kernel-powe
Issue: One day I unplug the power, the screen freezes and I get frozen music sound. I shut down, start up, I get 3 beeps (1 short 2 long), which indicates a Video failure according to the Thinkpad Laptop beep code list.
How I solve the issue day-to-day: I turn the heat up - I disconnect the battery and hard drive and plug in the power then turn it on. I will wait until the underneath is searing hot with a blanket blocking the fan's flow of air, I mean way hot because any cooler and it won't start. Plug stuff back in, Hard drive first, Battery second, turn off with power button hold, unplug power, replug power.
I turn it on, no beeps, it goes past the first Lenovo screen, then gives me a prompt because it "didn't shut down properly" and continue regular startup. What happens next is the Windows logo appears, and just as the animated windows logo starts to move (you see 2 small colored dots on the screen), it freezes. I see this every time, I know naturally that it means that the laptop is still too hot to go past that point, so I shut it down and try again. After about 5 - 10 tries it will go past the splash screen and into the login area, then it's all fine.
Sometimes when I unplug the power from the back by accident it will freeze. By accident I mean that the connector wiggles it's self out easily. This unplug freezing thing started happening about 1 week before the 3 beep black screen problem started rolling, so I'm putting 2 together.
Errors:
I got a Blue Screen of Death the first time I started it up with the overheating ritual, but I never got it since. It was 0X7B. I ended up changing a setting in BIOS from AHCI to Compatibility Mode, and I passed everything without the BSOD again. I have always had it on AHCI.
I got another Blue Screen of Death about a week ago, but came as it was on already and I had been using it, and said something about disabling Cache or Shadowing in BIOS. I never got it since.
BIOS:
Also, the time was set to 1988 or something in the BIOS.
Event Viewer events found:
1. Kernel-Power, Summary page.
There are critical events for a few things like Kernel-Power, Event ID 41, Task Category (63). There are 19 of them, each day 1 or 2 of them but mostly 1, so this maybe corresponds to my daily ritual.
"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
2. Kernel-Processor-Power - Event ID 37, task category (7)
"The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report."
3. LMS - HCMI - Event ID 2, Task Category: none
"LMS Service cannot connect to HECI driver".
I came across a very sluggish performing control panel for Nvidia before and after this problem, and I tried installing a newer version, which I had to jump through a few hoops to do, like uninstalling first, not just updating. At first it said that the driver wasnt made for the system, or that it wasnt compatible or something, which was wrong. I made it work somehow, but it was still sluggish after install. I rolled it back to an earlier driver, and now it works fine oddly. No sluggish performance / slight freeze window thing going on. No problem at all.
MSCONFIG.exe, Boot Advanced Options: I have tried twice to change this 1 setting, check box "Number of processors" and change to 2 processors, because I do have 2 processors. I have been able to change this in the past, but it does not save the setting now, and I believe this option was selected before I started having problems, and settings did not disappear then.
What could this be. The small round BIOS battery? The video card like everyone presumes? (I.E. the entire motherboard replacement), Software? The wiggly power input area? (Not enough power getting in?), Firmware of some sort? The BIOS software being wrong?
SYSTEM INFO:
Thinkpad T61p 6457-A24, Intel core 2 duo (T7700) 2.4GHz, Intel 120GB SSD 6Gb/s, NVIDIA Quadro FX 570M (256 MB),
Windows 7 64 bit Home Premium (6.1, Build 7601), BIOS Ver 1.00PARTTBLx
Display: 1680 x 1050 (32 bit 60 Hz), Integrated RAMDAC, Main driver: nvd3dumx.dll,nvwgf2umx,nvwgf2,
Version 8.17.12.9688, Date 5/31/2012, DDI version 10, Driver model WDDM 1.1

T61-Elwood wrote:
Laptops of all Brands using Nvidia GPUsmade from 2007-2008 are faulty.
You wont get good Nvidia ones on Ebay/forumes anywhere.
I'd beg to differ on both accounts.
*61 series nVidia-based ThinkPads from late January through July of 2008 are a 50/50 shot, since the old chips were mixed with the new ones. Any machine built in August and later can be deemed "safe".
As for the forums (I don't do feebay) there are people who sell genuine, properly-tested planars. However, these do not come at bargain basement prices, and with a good reason if I may add.
Good luck.
Cheers,
George
In daily use: R60F, R500F, T61, T410
Collecting dust: T60
Enjoying retirement: A31p, T42p,
Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

IPhone5 Screen Freeze

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