Iphone5 stuck on 'connect to itunes'

iphone5 stuck on 'connect to itunes' & was asked to restore device through itunes by customer service personal over phone,& error 4005 showed. as asked by srvice guy i repaired 'apple mobile device support' & connected device through other usb ports too, and tried restoring through 3 computers,still unsuccessful! plz help

take a look at the link
http://support.apple.com/kb/HT1808

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    http://support.apple.com/kb/HT1414
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    http://support.apple.com/kb/ht4097
    You may need to try this More than Once...
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    Hi, hope someone can help me. I connected my iPhone to my computer to transfer my photos from the phone to the PC. I have automatic syncing turned off.
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    ============
    Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
    ASUSTeK Computer INC. 1005HA
    iTunes 9.1.0.79
    QuickTime 7.6.6
    FairPlay 1.7.16
    Apple Application Support 1.2.1
    iPod Updater Library 9.0d11
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.0.0.102
    Apple Mobile Device Driver 1.46.0.0
    Bonjour 2.0.0.34 (214.3)
    Current user is an administrator.
    The current local date and time is 2010-03-31 02:42:39.
    iTunes is not running in safe mode.
    Video Display Information
    Mobile Intel(R) 945 Express Chipset Family
    Mobile Intel(R) 945 Express Chipset Family
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2010-03-31 02:22:42.
    ** iPod/iPhone Connectivity Tests **
    iPodService 9.1.0.79 is currently running.
    iTunesHelper 9.1.0.79 is currently running.
    Apple Mobile Device service 3.0.0.0 is currently running.
    Universal Serial Bus Controllers:
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    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
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    Most Recent Device Not Currently Connected:
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    iPhone 3G running firmware version 3.0
    ** iPhone/iPod Touch Sync Tests **
    No iPhone or iPod found.
    Message was edited by: gobblygook
    Message was edited by: gobblygook

    Your only choice at this point is to restore your iphone. Since it appears from your post that you have never synced to this computer, you of course will not have a backup to restore from. That means your only choice is to restore as a new device & re-sync your itunes content. Unfortunately, all of your contacts, calendars, pics in your camera roll, etc., will be lost. Its not a good idea to use the iphone or any phone for that matter as a storage device, as things like this can & do happen. You should be syncing on a regular basis. The first thing done when you do sync is an iphone backup. You should also transfer pics in your camera roll to a supported application on your computer on a regular basis, much like any digital camera. You can always sync pics back to your phone, but if the only copies are on the phone, you run the risk of losing them.
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    Message was edited by: Barsaa

    I'm having the same problem too. I've been trouble shooting it based off advice from Apple's website and other people's information but so far nothing has worked. When I turn it on, it says connect to iTunes. I do. When I can get iTunes to recognize the iPhone is plugged in (which I seem to be able to only do when I stop and restart the Apple Mobile Device service), it says the phone is in recovery mode and has to be restored. I go through the process and so far it always stops on the "preparing iPhone for restore" process. Then I get the following error message ... the iPhone "iPhone could not be restored. An unknown error occured (1604). I seem to keep getting the 1604 and I haven't found a workable resolution yet for it.
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  • HT201263 my iphone is stuck in recovery mode, i tired updating the softwear just for my dad to use and now its stuck on connect to itunes when i go to factory restore it just goes back on the same loop saying it cant restore or update

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    Based on what you are describing I would next connect the phone to the wall charger that it came with, and reset it.
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