Iphone5 visit to Apple Genius Bar after phone would not connect to network.  Now phone is stuck in network set-up menu.  Suggestions for next steps?

I am experiencing the never-ending searching on my iphone5.  Looking for solution and wanted to share some advice.
I traveled out of the cellular network on 5/24 and turned off my phone.  The phone was turned back on 5/25 when I returned to an area where the phone previously connected to the network.  When the phone began searching for the network I performed the recommended trouble shooting steps, power on/off, reset network.  Once home I took it to the Spring store then to the Apple store.  No connection success.  Although the phone could connect via wi-fi and everything else worked fine the phone would not connect to the cellular network leaving the phone and internet service unavailable. 
I asked  the Apple Genius Bar if their efforts would still allow me to update my phone via the backup information on the icloud.  The answer was yes.  However after all their efforts my phone was returned locked in the set up menu and is continues to search for a network.  I can no longer access a wi-fi connection or other apps on the phone following the factory reset and connecting the phone to the cellular service that work on 5/24.  Any tips are welcome since my phone is currently a paperweight.  Thank you.
DO NOT ATTEMPT A FACTORY RESET or attempt removing/adding your device to existing cellular service unless your phone is under warranty or you are prepared to purchase a new phone.

Sounds like a data issue on the iPhone. What does the carrier say? Sometimes hardware issues can cause the device to show 'searching' continuously.
Basically, if you restore in iTunes, and the service is not activating after calling Sprint, you may be looking at a hardware replacement of the device.

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    2 com.apple.CoreData 0x00007fff85d2bd1b -[NSSQLCore newForeignKeyID:entity:] + 43
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    14 com.apple.MessageFramework 0x00007fff85483eb3 -[ThrowingInvocationOperation main] + 31
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    17 com.apple.Foundation 0x00007fff82800d17 ___startOperations_block_invoke2 + 99
    18 libSystem.B.dylib 0x00007fff845751b0 dispatch_call_block_andrelease + 15
    19 libSystem.B.dylib 0x00007fff84553751 dispatch_workerthread2 + 239
    20 libSystem.B.dylib 0x00007fff84553088 pthreadwqthread + 353
    21 libSystem.B.dylib 0x00007fff84552f25 start_wqthread + 13
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    1 libSystem.B.dylib 0x00007fff8453e88d pthreadmutexlock + 469
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    3 com.apple.CoreData 0x00007fff85d0695b -[NSPersistentStoreCoordinator lock] + 27
    4 com.apple.CoreData 0x00007fff85d17e26 -[NSManagedObjectContext(_NSInternalAdditions) lockObjectStore] + 38
    5 com.apple.CoreData 0x00007fff85d43b2a -[NSManagedObjectContext(_NSInternalAdditions) _dispose:] + 346
    6 com.apple.CoreData 0x00007fff85d43842 -[NSManagedObjectContext dealloc] + 258
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    9 com.apple.CoreFoundation 0x00007fff864138a1 __CFBasicHashDrain + 497
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    13 com.apple.CoreFoundation 0x00007fff86425cc6 _CFAutoreleasePoolPop + 230
    14 com.apple.Foundation 0x00007fff82801194 -[__NSOperationInternal start] + 988
    15 com.apple.Foundation 0x00007fff82800d17 ___startOperations_block_invoke2 + 99
    16 libSystem.B.dylib 0x00007fff845751b0 dispatch_call_block_andrelease + 15
    17 libSystem.B.dylib 0x00007fff84553751 dispatch_workerthread2 + 239
    18 libSystem.B.dylib 0x00007fff84553088 pthreadwqthread + 353
    19 libSystem.B.dylib 0x00007fff84552f25 start_wqthread + 13
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    1 libSystem.B.dylib 0x00007fff8453996d mach_msg + 59
    2 com.apple.CoreFoundation 0x00007fff8643d3c2 __CFRunLoopRun + 1698
    3 com.apple.CoreFoundation 0x00007fff8643c84f CFRunLoopRunSpecific + 575
    4 com.apple.Foundation 0x00007fff82812a18 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 270
    5 com.apple.Foundation 0x00007fff828128f7 -[NSRunLoop(NSRunLoop) run] + 77
    6 com.apple.MessageFramework 0x00007fff8549b50d -[RSSInterchange _runManager] + 1445
    7 com.apple.Foundation 0x00007fff827d7e8d _NSThread__main_ + 1429
    8 libSystem.B.dylib 0x00007fff84572456 pthreadstart + 331
    9 libSystem.B.dylib 0x00007fff84572309 thread_start + 13
    Thread 7: Dispatch queue: com.apple.root.default-priority
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    1 com.apple.MessageFramework 0x00007fff85681a73 +[SeenMessagesStore sharedInstance] + 23
    2 com.apple.MessageFramework 0x00007fff85680929 -[SeenMessagesManager _configureManagedObjectContext] + 42
    3 com.apple.MessageFramework 0x00007fff85680cdf -[SeenMessagesManager initWithAccountID:createAccount:] + 96
    4 com.apple.MessageFramework 0x00007fff85671286 -[POPAccount createSeenMessagesManager] + 113
    5 com.apple.MessageFramework 0x00007fff8566ef58 -[POP3FetchStore fetchSynchronously] + 171
    6 com.apple.MessageFramework 0x00007fff856711af -[POPAccount fetchSynchronously] + 148
    7 com.apple.CoreFoundation 0x00007fff86476d2c _invoking__ + 140
    8 com.apple.CoreFoundation 0x00007fff86476bfd -[NSInvocation invoke] + 141
    9 com.apple.MessageFramework 0x00007fff8549ce75 -[MonitoredInvocation invoke] + 214
    10 com.apple.MessageFramework 0x00007fff85483eb3 -[ThrowingInvocationOperation main] + 31
    11 com.apple.MessageFramework 0x00007fff854837f3 -[_MFInvocationOperation main] + 275
    12 com.apple.Foundation 0x00007fff82801061 -[__NSOperationInternal start] + 681
    13 com.apple.Foundation 0x00007fff82800d17 ___startOperations_block_invoke2 + 99
    14 libSystem.B.dylib 0x00007fff845751b0 dispatch_call_block_andrelease + 15
    15 libSystem.B.dylib 0x00007fff84553751 dispatch_workerthread2 + 239
    16 libSystem.B.dylib 0x00007fff84553088 pthreadwqthread + 353
    17 libSystem.B.dylib 0x00007fff84552f25 start_wqthread + 13
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    0 libSystem.B.dylib 0x00007fff84552eaa _workqkernreturn + 10
    1 libSystem.B.dylib 0x00007fff845532bc pthreadwqthread + 917
    2 libSystem.B.dylib 0x00007fff84552f25 start_wqthread + 13
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    0 libSystem.B.dylib 0x00007fff84552f18 start_wqthread + 0
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    rax: 0x0000000000000018 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
    rdi: 0x0000000000000000 rsi: 0x00007fff85dff212 rbp: 0x00007fff5fbfd8d0 rsp: 0x00007fff5fbfd8d0
    r8: 0x0000000114c02050 r9: 0x0000000000000000 r10: 0x0000000114c5b500 r11: 0x00007fff85d242b0
    r12: 0x0000000000000025 r13: 0x0000000000000000 r14: 0x0000000114a0d9e0 r15: 0x0000000114a0d9e0
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    0x100000000 - 0x100337fe7 com.apple.mail 4.3 (1081) <B5D3B6C6-46AF-8F26-A083-77095AC1BC96> /Applications/Mail.app/Contents/MacOS/Mail
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    Model: MacBook4,1, BootROM MB41.00C1.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.31f0
    Graphics: Intel GMA X3100, GMA X3100, Built-In, 144 MB
    Memory Module: global_name
    AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.91.27)
    Bluetooth: Version 2.3.3f8, 2 service, 12 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: ST9250827AS, 232.89 GB
    Parallel ATA Device: MATSHITADVD-R UJ-857E
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x1a100000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x022a, 0x5d200000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000

    Thanks jv!
    Here we go..
    Do you have a second user account on your computer, that has a mail account defined, to see whether the application is crashing for that user, too?
    HAD A GO AT THIS WITH GENIUS BAR - NO GOOD
    Have you tried zipping the Mail and Mail Downloads folders in your $HOME/Library/, then deleting the originals, then launch Mail, in order to see whether it might be something corrupted in your Mail folder? (You can unzip to restore back to what it was before)
    I BEIEVE WE TOOK EVERYTHING OUT AND PUT IT ALL BACK IN AGAIN - STILL NO DICE
    Have you tried reinstalling the OS 10.6.4 combo update (get it at http://support.apple.com/kb/dl1048)? Verify disk using Disk Utility first though, and repair if necessary by booting from the installer DVD and running its Disk Utility (menubar > Utilities after you get past the "choose a language" screen).
    I THINK I HAD A GO AT THIS - MAYBE NOT EXACTLY AS YOU DESCRIBE - WILL HAVE ANOTHER GO
    Have you tried reinstalling Mail from the installer DVD's optional install package? You can select single or multiple applications, Mail being one of them, to (re)install. You will have to rerun the combo update after doing that, though.
    THIS ONE DONE TOO!!
    THANKS FOR YOUR HELP - WILL CONFIRM PROGRESS

  • Device Not Recognized - Take to Apple Genius Bar

    OK, many have now spent hours on the Apple and Windows support sites and performed all of the restores, reboots deletes and reinstalls. We still get a problem with a message that the device is not recognized or the nano connects and immediately disconnects.
    Sending the nano back to Apple doesn't help because the nano works fine. The computer works fine and the USB ports work fine when hardware (e.g., printer) other than nanos/plug and play type devices are plugged.
    The one common issue is this has happened since the recent iTunes update, highly suggesting that this is a software glitch between Apple and Windows (all versions, Vista, XP, and older).
    So, if the problem is happening on a laptop, make an appointment at the Genius Bar and bring in both the nano and the computer so they can see and work with it directly. (Apple has responded to many that it cannot recreate the problem.)
    Also, if this is happening to you, please post to this forum so Apple can see how consistent and pervasive the problem is.
    Finally, if more than one computer has the iTunes update, I'd suggest not plugging the nano into computers where the USB port is working or you may find that other plug and play devices are not recognized on that computer either.

    It depends upon the nature of the problem as to whether you should get an appointment at the Genius Bar or call AT&T Customer Care (call 611). There can be network issues and such that are plainly an AT&T concern. At least in the past, there have been "AT&T" iPhone support people who are actually Apple employees who answer the phone when one of the regular customer care people passes you off.
    On balance, you will probably wind up at the genius bar because they have they ability to check the hardware to see if there is a problem with it and can reset the phone if need be.

  • I have two different 5s's with two different phone numbers but they are both using the same iCloud/apple account. After upgrading to iOS8 when I get a phone call on one phone both phones ring.

    I have two different 5s's with two different phone numbers but they are both using the same iCloud/apple account. After upgrading to iOS8 when I get a phone call on one phone both phones ring. One phone is for work and one is for private and I don't need both phones to ring from one call. It's bizarre.......is this supposed to be like this? If so where can I turn it off?? And while we are at it iOS8 has installed iBooks on both of my phones and iTunes won't let me uninstall it. I don't need or want iBooks on my phones.

    Hi,
    There are two easy fixes to this.
    One, you can set up Family Sharing, in which you can have two different iCloud Accounts, yet still share the same apps, music, media etc.
    Two, go to Settings and turn-off "Handoff". This can be found under the General page.
    Hope this helps!

  • My Macbook is not working properly, I went to a Genius Bar appointment, they were not helpful at all and just told me to go off and reboot my Mac and then restore via TimeMachine. I dont know how to do this. I am extremely displeased with Apple, help me?

    My late 2011 Macbook Pro is not working properly it is very slow and extremely painful to use, I went to a Genius Bar appointment, they were not helpful at all and just told me to go off and reboot my Mac and then restore via TimeMachine. I dont know how to do this. I am extremely displeased with Apple at the moment, can someone please help me?

    Your problem description is generalized and non-specific. I would make another appointment at the Apple store and insist they help you execute their suggested fixes.
    Incidentally, if you search this site, Apple has excellent articles re: restoring a system.
    Barry

  • I have old MacBook running OS 10.6.8 I was told in Apple Genius Bar that I need a code from apple support to upgrade to 10.7.   Apple support will not help because I am have their support plan.  Can some one help?

    I have old MacBook running OS 10.6.8 I was told in Apple Genius Bar that I need a code from apple support to upgrade to 10.7.   Apple support will not help because I am have their support plan.  Can some one help?

    hi Samberl
    thanks a lot for the fast reply.
    I was dragging folders from main folders on the laptop-desktop  onto the external drive icon - to copy them across....
    Your suggestion sounds very promising -  I didn't know about 'cloning'.
    Yes the idea is to backup the laptop -    I thought I would just move it all now, new - and then keep saving/dragging physically   across to the new drive myself each day or two...
    Would this be the sizeof the internal hard drive = c.500 gb  ?   =   under the HD icon on desktop is written  : 
    " 499.76gb , 311.5 gb free  " 
    I can erase and start agin on the new external drive - so this plan is to make two partititions, rather than the one at present, and make one of them 500 gb ?
    I have found CCC [carbon copy cloner] googling - looks good.
    When CCC site says it backs up  the hard drive - would this  mean all my files  [over 100 gb] that are mostly  in folders on the desktop, plus the others in itunes, iphotos etc found in the HD icon,  would all copy across successfully [wherever they are in the computer ]  ?
    thanks again, hope you can clarify these things and then I will go for it. 
    It would be great and amazing if this 'lack of permission' message doesn't show up in the process of doing this ccc transfer - hopeful!
    Julie

  • Creative Cloud icon disappeared from Apple Tool Bar after I installed some CC updates. Does somebody know what the problem can be?

    Creative Cloud icon disappeared from Apple Tool Bar after I installed some CC updates. Does somebody know what the problem can be?

    I had a similar issue. I closed the Cloud icon, and when I went to open it again, it just died.
    I uninstalled Adobe Creative Cloud, went to the Adobe CC download page and requested a trial copy of PS, being sure to enter my CC name and password.  It then reinstalled Adobe Creative Cloud, and all is working again (I hope).

  • My iphone5s was accidentally disconnected while updating OS8.2 in my MacBook Pro and now it's stuck with an apple logo on its screen and won't turn on or off. What should I do?

    My iphone5 was accidentally disconnected while updating OS8.2 in my MacBook Pro and now it's stuck with an apple logo on its screen and won't turn on or off. What should I do?

    Connect to iTunes and restore. If you have difficulty, you may have to put the device into Recovery Mode. See the instructions in this support document. If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

  • I have an account for apple but this is not acceptable for i cloud. It say it is correct ID and password but this is not icloud account. So my phone can not connect with my computer and not synchronization too

    I have an account for apple but this is not acceptable for i cloud. It say it is correct ID and password but this is not icloud account. So my phone can not connect with my computer and not synchronization too. Last a few months i have not use this phone. Just i start to use again. So most probably i gave my old mail address as a ID or password. So how can i clearing this subject. regards

    ErolSinan wrote:
    ... there is no button for update between the About and Usage buttons in the General. ...
    Correct. That is only a feature of iOS 5 or later...
    ErolSinan wrote:
    ... yes my phone is 3G.
    then it can only go as far as iOS 4.2.1

  • I have bought  three iPhone 6  one for me and one each for my two kids  we have just done the update iOS 8.01 now all phone  do not connect to service provider and touch id is not working ,  APPLE HELP !!!!

    i phones  updated iso 8.01 all three phones  will not connect to service provider and touch id
    will not work  APPLE HELP !!!!!!!!!
    anyone know  i fix as  i have spent over 2000 pound on three phones that won't work
    all three where working fine until the 8.01 update

    Apple just pulled the update because it is a major fubar! You will have to rollback your iPhone to the base iOS 8 using iTunes and Apple needs to seriously test its patches!
    Update:
    Simply connect your phone to iTunes and back up your data. Then, click the “Restore iPhone” button and follow the on-screen instructions. It’s a huge pain, but at least it’s better than having your shiny new iPhone turned into a big expensive iPod touch.

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