Iphone5 will not sync with itunes, this is what i have tried-frustratinggggg

details: running an iphone5 - windows desktop - itunes version 11.0.1.
problem will not sync with itunes at all:
phone on left side does not show, when going into FILE then DEVICES then SYNC and other 3 options are completely faded out.
i have tried to restore the phone to factory settings. turn it on and off, restart computer, turn off and on bonjour services, switched the cables, tried it both ways.
turned on and off, location services, adjusted time and date, etc.
please advice, thank you in advance, someone help, this is starting to leave a bad taste with apple, i had the 3, the 4, no issues and now, its a smart phone, it should do what it supposed to do.
thanks again.
cheers,

See Corrupt iPod classic. What are the stats?
tt2

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