Iphone5 wireless printing problem with Officejet 655A

Iphone 5 won't print wireless on Officehet 6500A. did before but since update won't
This question was solved.
View Solution.

Hi,
Sorry to hear you are having problems printing. 
Are you using the AirPrint or ePrint functions? Is the phone able to see the printer?
Some things to check would be that both the printer and phone are still connected to the same wifi network and that there have been no wifi password changes.
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Similar Messages

  • Wireless printing problem with hp officejet 100 mobile printer from win 7 dell laptop

    My hp officejet 100 mobile printer was working fine with my dell XPS 15 in bluetooth wirelessly until my laptop crashed. Now I can not get it to print internet info except with hard wire connection. Page loads half way and then stops. Must shut down laptop and shut off printer or hard wire and shut off bluetooth. down loaded lastest drivers to no avail. printer will print from cell phone and win 8 computer via bluetooth but not win 7 laptop.

    Sorry you are having problems with printing from the internet.  I have a few more questions to ask you before I can be of much assistance.
    What web-browser are you using?  
    Do you have any problems printing from Word or other non-internet documents?  
    What did you do to fix your computer (system restore, clean install of the OS, etc)?  
    Have you tried an alternate web-browser?
    Make sure to install all of your Microsoft updates to see if that helps.  Otherwise, answer those questions for me please and I will be happy to help.
    Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
    When a solution is found please mark the post that solves your issue.
    Every problem has a solution!

  • Printer problems with Officejet Pro 8500 A910

    Dear all,
    I have been given as a present an Officejet Pro 8500 A910 (serie number CN16LDM020 and product number CM756A). The people whom I have got it from already had some problems with the printer heads. I have accepted the printer, because I want to have it working again. I do encounter some problems however. I hope you kind people on the forum can help me out and get this thing working again. As a side note: I am only interested in using the scanner, printer (only black and white - I do not print in colour) and e-printing (I understand that it is possible to email documents to printer, so that they are printed whilst you are somewhere else). 
    Upon installation I have conneted the internet to my wi-fi. Upon installation it made some test prints, whereby the black dots were good, but the cyan and other colours were not. When I now turn off the installed printer and switch it on again it takes the printer about 5 - 7 minutes to initialize. On the touch screen of the printer it is said "Checking printer, this might take 5 minutes", "Checking printheads", "Aligning printheads" and alike notifications. After 5 - 7 minutes the printer gives the following notification: " Failure notice. Alignment failed. Refer to device documentation for details." When I then push the question mark on the touch screen the following notidication is given: " Alignment failed. Check printer quality of the current print job. If it is not satisfactory, try aligning the printer to see if that improves the quality. To align the printhead again, touch (home), touch (arrow right), touch Tools, and then touch Align Printhead." When I follow these instructions, the same thing happens. I have tried the option "Clean printheads" under "Tools". The test prints that come out are again good in black and white and not good in colour. 
    The ink level of the cartridges is very low for Yellow, Magenta and Cyan. For Black the printer gives a question mark. The expiry date of the cartridges is in 2015. The information on the Self Test Diagnostic Page (you get when you print a report from checking the ink cartridges) gives the following status:
    Printhead status
    Printhead health: Good (for both Black/Yellow and Magenta/Cyan)
    Serial: 7735960 (Black/Yellow) and 7744345 (Magenta/Cyan)
    End of warranty: mid-2013
    Accumulated ink usage (ml): Black 99/Yellow 71, Magenta 57/Cyan 58
    Refilled supply:
    Detected in printhead/printer? For all cartidges "yes".
    When I try to print a document from Word on my MacBook (which runs on Mac OS X 10.6.8) and the printer is on stand-by, Word recognizes the printer, starts with the print order but then comes with the notifications "Printer offline" and "Cannot find printer" and postpones the print order. Today I reset the printer and the print job that I had before the reset (which was postponed) came out. 
    Today, I printed a document whilst the printer was not on stand-by (the touch screen was on home menu) and the print was well (it was only black and white). After the print, the printer also made a print report. Again, the colour was bad, but black ink was good. After that print report, the printer started aligning again. After 5 minutes it gave the above-mentioned failure notice (" Failure notice. Alignment failed. Refer to device documentation for details."). 
    I would assume that the first thing that I should do is get new cartridges. However, since I only print black and white, can't I just buy the Black Ink and disable the other cartridges? Then, I am thinking of not buying HP cartridges (since the warranty term is already over). What cartridges do you reccomend (price-quality)? If  new cartridges are installed (previous owner had same problems with full cartridges) and the problems (with print heads) are not solved, what should I do? 
    On a second note, I want to use the option of printing online. In other words, give a print order on my Iphone to the printer so that it starts printing at home. How do I set this up? How can I test this?
    I would be very obliged with your feedback on the above. 
    Kind regards,
    Onno

    Hey Onno,
    I see you have several items listed about your Officejet Pro 8500a (A910 series) printer.  The main issue that stands out is the print quality issue.  I would advise starting here with your printer.  
    From your information I can see that refill or remanufacture cartridges have been used in this printer at some point.  It is possible that the ink from these cartridges have damaged the internal ink system of the printer.  If you have performed all the troubleshooting steps for the print quality issue you are experiencing, then the next step is going to be replacing the printheads of the unit.
    Troubleshooting Print Quality Issues
    The 8500a requires all cartridges be available even if you are simply printing in B&W.  If the cartridges are low, then you will have to replace the cartridges as needed.  Typically by the design of this printer, however, print quality issues do not follow ink levels in the cartridges as ink is piped to the internal printheads, thus even with empty cartridges there is some ink remaining in the system.
    The printheads for the 8500a can be found at most HP certified retailers if you decide to attempt replacing them as a step towards resolving the issue.  As to the cartridges, I would advise using genuine HP cartridges as HP ink is designed with HP printers in mind.  For information about refilled/remanufactured cartridges please click here.
    Hope this helps in getting the print quality issue alleviated,
    Jason
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

  • Wireless printing - problem with MAC integration

    Hi everybody.
    Just bought a Macbook pro and cannot get it to recognize my printer.
    Devices within network:
    - Belkin WLAN Router
    - HP Laserjet CM1312 multifunctional printer - with HP 2101nw wireless G (printing and even scanning works fine wireless!)
    - Acer Notebook with XP Home (used to set up the 2101 wireless)
    - Acer Netbook with XP Home (added later to network, no problem with printing, setup took 5 min)
    Antivirus software: Avira Premium Security Suite on both XP's
    WPA-PSK encryption, no mac filtering.
    The Macbook can access internet, but nothing happens when I try to print. I wanted to stop the hassle that Windows is causing occasionally. Frustrating experience with the Mac so far.
    Can anybody help?
    This question was solved.
    View Solution.

    I have removed the printer, and added again - a couple of times. I was not sure what protocol to chose (LPD, IPP, Socket). 
    I took your advice and tried, but with the right click (ctrl pressed), nothing happens. The normal window for the print queue opens, and I cannot select anything like "Reset Printing System".
    This does not work either, no Printer with "Bonjour" is offered for selection: 
    "Select the plus sign to re-add it. Look for the printer with Bonjour next to it, select it and wait until the "Add" button becomes available. Click it."
    When I select the plus sign, I can only make settings in the "IP" area. Standard, Fax and Windows have nothing to select or to put in. "IP" offers Protocol to select and Address to fill in. I put in 192.168.2.6 and tried the different protocols. "Print with" offers generic PostScript printer, Generic PCL Laser printer, "other" and printer software - thats where I selected the driver for the cm1312
    Can you tell what I did wrong? Thanks for trying

  • Is Airport Wireless printing possible with Officejet 4315

    I am thinking of getting one of these Officejet 4315s. I'll be using it as a regular sheet feed fax, wireless not necessary, but will need wireless printing.
    On IFelix's Unofficial printer compatibility list with AEBS and AX, the Officejet 4215 is listed, as long as only the older drivers are used (thanks HP for those upgrades); so i'm wondering if the 4315 is just a newer evolution of the 4215 and if it too will print wirelessly with AEBS/AX, whether with old or new HP driver or with HPIJS. Any information or opinions about this?

    Hi Judy, I posted this in another thread about using an HP Officejet 4215 but have pasted it below since you might find it useful. I have used my 4215 wirelessly via USB on my Airport since OS 10.2 and it works great. Lost it due to my 10.5 upgrade for a few days but now it's fine again. Best of luck.
    The solution to using your HP 4215 (and MANY others) with an Airport (print only, of course) is found here:
    http://www.linux-foundation.org/en/OpenPrinting/MacOSX/hpijs
    You need to install 3 items to make the printer print through the Airport:
    1. hpijs-2.7.10-UB
    2. Foomatic-RIP
    3. ESP Ghostscript
    Everything is found or referenced at the above Open Printing link. In fact the hpijs driver will not install at all unless it finds both #2 and #3 so do them first (or try it and find out for yourself ).
    It's all explained at the link but here is how I did it:
    Installed the 3 items above then go into System Prefs, then Print & Fax, then find and double-click on your printer, select Info, then select Driver, then find the Foomatic/hpijs driver that is recommended for your printer. Voila! Airport printing works again, under 10.5.1 even! Or you could wait for HP to write a new driver...
    Hope this helps. Good luck!

  • Wireless printing problems with 10.5.4 and Epson printers

    Anyone else know about problems with Epson printers such as this no longer functioning wirelessly with bonjour once upgrade to 10.5.4? It appears they are not supporting this with a new driver yet?
    At this time, Epson says they have no drivers for 10.5 and this specific printer but wondered if there are more general problems with 10.5.4 and bonjour with Epson or others?
    Thanks
    Paul
    MacBook Pro Mac OS X (10.5.4) Using Epson CX11-NF printer

    I have 5 computers-G4 PowerPC, two G4 12" laptops, G5 Mac Pro dual, Macbook Pro--with the older computers all running 10.4.11, the new ones 10.5.4. Until Friday, I was able to print with all of them to an Epson Stylus Photo R200 via Airport Extreme. After installing software for my new G3 iPhone on the G5 Mac Pro the printer connections on all the computers stopped working. I have so far been able to get the G4 Power PC to print, but none of the others. I have tried Bonjour, Gimp-print v.5.0.0-beta 2, cleared all the print drivers and restarted, and everything else I have been able to find on both Epson and Apple sites. The Printer Set Utility described by Epson does not exist in Leopard machines, and doesn't work for the older laptops. As soon as I select one of the printers in the "selected printer in print dialogue box" it grays out. I have set up sharing on the G4Power PC that does print, but it is not accessible--it shows up but is grayed out. There is a diamond next to the printers in the Print dialogue box in applications' menus, but it still doesn't work. It either cannot make the connection, cannot find the printer, or keeps spinning with the message that it is finishing printing (but it hasn't even started.) Again, everything worked fine until the new iPhone was added to the mix. My old iPhone didn't cause any problems. This is really a problem. Any suggestions welcome.

  • Wireless printing problems with Canon iP4300, but USB printing ok

    My MacBook Pro is setup for wireless printing with a printer(Canon Pixma iP4300) connected to my other PC Desktop. The only problem is that when I print anything all the text and images are miniaturized and squished about a quarter of a page large into the upper left corner of an 8.5x11 paper. I installed all the programs that came with the printer installation disk and when I connect my MacBook directly to the printer via USB everything prints out just fine.
    I suspect the problem is with the selection of printer model when you go to "Printer Setup" in System Preferences. The existing list of Canon printer models given to me by the computer does not contain anything specific for my iP4300. I simply chose the option "BJC 4300 Gimp-Print v.5.0.0-beta 2". Does anyone know of a way where I could add to that list of printer models or is there another way to get my wireless printing to work normally? Thanks to anyone who can help.

    I have the same printer and network printing is a pain. Canon decided not to include a network specific driver for this printer.
    You can try getting the latest version of the gimp-print drivers. The latest version has better support for ip4300. If it's worth it to you, PrintFab drivers have been working for me but PrintFab isn't free.
    The latest Gimp-print (Gutenprint) drivers are here: http://gimp-print.sourceforge.net/MacOSX.php3
    Hope that helps.

  • Wireless printing problems with Asus router RT-N56U and HP8500

    Neew MacBookPro with Lion. Also have HP 8500a 909a printer hooked up to an Asus router RT-N56U Google search indicates MANY problems with HP printers being used with wireless Mac, even with Airport. Of course we know HP is one of the worse customer support companies on earth,, so I came here in hopes to find a solution. I updated my mac and firmware for router. The Mac doesn't find any printers wirelessly at all. If I hook up with a cable it works fine.. Thanks

    I own the RT-N56U (best router on the market hands-down), along with an HP LaserJet 1320, however it's connected via USB to my computer instead of the router. While it's true that HP don't have a terrific support record for Mac drivers in fairness it may be the Asus router causing the problem; if you Google "Asus RT-N56U" and "mac os x print server", you'll find complaints similar to yours from other users. From what I understand this is partly dependent on your printer and whether it supports network printing, and partly on compliance with the Asus router firmware. I Googled what appears to be a possible solution to configuring the Asus print server, however I haven't yet tested this myself:
    http://forums.techarena.in/networking-security/1424669.htm#post5384770

  • Printing problem with officejet l7650

    Hi, when i print in Word, the last line is not complete. The print mist the alf of the line, just the upper of the line appear.
    I upload the new driver, i print without spool etc.. the problem is the same.
    Please help me!!

    Have you tried printing with another word processor to see if the print problem is with Word or something else? You can print Word documents with the free program Openoffice, which you can download from download.com or Openoffice.org
    If you find the problem is with Word, Try uninstalling and reinstalling Word. First, you may want to download the free utilities Glary Registry Repair & Glary Utilities. Run both of them, reboot Windows and try a document. If that does not help, then do the uninstall, reinstall. That is easier than trying to run down the exact problem in your Word settings. 
    --J
    "I never let schooling interfere with my education" --Mark Twain

  • HP Wireless Printing - problems with MAcbook Airport

    I've read through most of the problems related to printers on here and I think I have a unique one!!
    I've just bought and installed a HP C8180 all-in-one printer. Installed as per instructions - on home network and across ethernet. I've reserved an IP address for it so its always in the same place. Works brilliantly (good printer!). However if I then disconnect ethernet and connect to my network via airport - it won't print! It will however, align, print test page (albeit slowly), clean cartridges etc - but no printing.
    If I disconnect from Airport and reconnect to ethernet - no problems it prints fine. If I then connect via airport (keeping the ethernet connection at the top of the list) it works fine. If however airport is top of the list - it won't print.
    Prints fine on USB too.
    So I've deduced that for some reason its the Apple Macbook wireless that's causing the problem.
    So does anyone have a solution - 'cause this is driving me nuts!
    Thanks in advance.

    I have a HP Photosmart 2710 All in One connected to a Aiport Express USB port, it works great, the WIFI in the printer doesn't work because it doesn't support WPA2 so I disabled it. The main router is quite a ways away but I still want to print to the printer wirelessly.
    My suggestion:
    1. Connect the printer via USB directly to macbook to load and test driver.
    2. Use Airport Utility and configure Airport for printer, if it is already listed, remove and reinstall it.
    3. On your Macbook it should change the driver from USB to the name of Airport, sometimes it helps to turn off the printer and turn it back on while connected to Airport.
    Keep messing with it, it can be stubborn with Bonjour but it finally shows up. Make sure the Airport Utility can see the printer when connected to it.

  • HP Deskjet 3050A wireless printing problem with Macbook Air

    Hello, I have a HP Deskjet 3050A printer that I have been using with my MacBook Air (2012 OS X 10.8.3) until a few weeks ago when it seemed to hang when trying to print and then say no printer found (even though it showed and was selected in the Printer options). So after a few weeks of this I decided to to remedy this issue once and for all by deleting the printer and 'refinding' it.
    However, upon 'refinding' printer by adding it through System Preferences no printer is found - I have updated all Macbook air software.
    All this time I have been able to continue printing wirelessly using my iPhone 4S and have changed no settings to the iPhone or 3050A which leads me to believe the proble the problem may lie with the Macbook Air?
    Can you help resolving this please? Thanks

    What router are you using?  Have you restarted it by pulling its power plug momentarily?
    If that does not work, download and install this: http://support.apple.com/kb/DL907
    Restart your Mac.
    Finally, reset the printing system:
    - Go to System Preferences > Print & Scan
    - Right (or control) click in the rectangle listing your printers and select Reset Printing System.
    WARNING - this will delete ALL of your printers!
    - Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Canon ip5200r wireless printing problems with Airport Extreme

    I have been been printing from my iBook G4 (OS 10.3.9) using my Canon ip5200r connected to my wireless network for a couple of months without any problems. Yesterday it stopped working. When I called Canon for support, they say the problem is that my Airport Extreme is assigning different IP addresses to my computer and printer despite both being on the same network. I am not sure if it is relevant but the only recent change in my system is that earlier this week, I had a new high-speed internet modem installed. Can anyone help with this?
    Thanks!

    Attached to the airport USB port I have
    an unpowered hub with both a 500G disc and an HP deskjet 940c printer.
    Why is that? power power power try it see what happens.

  • Wireless printing problem with HP Envy all-in-one 110 when running Mac OS 10.7

    I just bought the HP Envy all-in-one 110. I have a Macbook Air running IS 10.7. I managed to install the software correctly and the wirless network light is showing on the printer. I ran a test page from the printer and all the settings say they are "enabled." But I still can't get the printer to print over the wireless network. When I plugged in a USB cable, I managed to get it to print. I have a wireless router running over the Sonic.net DSL network. Network strength is good. I've switched off and restarted all equipment several times but still no results. Help!

    Hi,
    I believe the router may not support Multicasting, a network protocol used for Apple's Bonjour service to operate as it should.
    Will be helpful to know the exact router brand and model.
    As a workaroung, you may try setting the printer by using standard IP, it should allow you to print, however the router issue (more likely) have to be handled first to allow the full software functionality including scanning.
    Follow the steps below to set an IP print queue, it will also help to better understand the cause for the problem:
    Enter System Preferences > Print & Scan.
    Click the plus sign.
    Click the IP icon.
    Select the HP Jetdirect Socket protocol.
    Enter the printer IP address into the Address field
    Now try printing using the newly created print queue, listed as the printer IP address.
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Landscape print problem with officejet 6700

    I create  a project in Print Shop 3.0 Deluxe in Landscape format. When i set HP 6700 print preference to landscape the printed job emerges in portait form with half of my project not printing. What must I do to correct?

    There should be orientation setting in Print Shop software. Is that set to landscape or portrait?
    Though I work for HP, I'm speaking for myself and not HP. I'm just trying to help with my limited knowledge
    **Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.**

  • C4580 Wireless Printing Problem

    We purchased a C4580 a few months ago and successfully installed it into our home network.  We eventually had to replace the printer cartridges and went with the high-capacity HP cartridges - then we noticed a problem.  Every time we print out a test page on the printer, it is perfect; however, every time we submit a print job wirelessly the page is a mess!  The wireless print jobs are full of gaps, incompletely printed lines, and doubly printed letters.  AARRGGHH!!!  I am thinking of loading an SD card with a print job, inserting it into the printer and seeing if that will work.  I have updated all software and have had no luck so far in overcoming this wireless print problem - any suggestions?

    I was going to lead you to this page to download and install the Full Feature driver.  I also noticed that there are quite a few updates for the software and printer on the same page.
    I still think you should install the full featured driver, but if it persists, try some of the updates?
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

Maybe you are looking for