IPhone5c not charging. Brand new. Shows that it should be connected to iTunes but laptop won't recognize it's plugged in.

IPhone5c not charging. Brand new. Shows that it should be connected to iTunes but laptop won't recognize it's plugged in. Any ideas what I can do to fix it??

Try to connect in recovery mode. explained in this article:
iOS: Unable to update or restore

Similar Messages

  • When trying to install apps on my brand new iPod touch it says cannot connect to iTunes store and won't download the app. Help?

    When I try to download/install an app on my two day old iPod touch a message pops up saying cant connect to iTunes store and it won't download the app. Please help!!!

    Try:
    Can't connect to the iTunes Store

  • HT4623 i cant open my iphone, its showing that ( iphone is dsabled, connect to itunes) when i connect to itunes its showing message on computer screen that ( itunes could not connect to the iphone, because it is loked with passcode. you must enter your pa

    I cant open my iphone, its showing that ( iphone is dsabled, connect to itunes) when i connect to itunes its showing message on computer screen that ( itunes could not connect to the iphone, because it is loked with passcode. you must enter your passcode on your iphone to connect with itunes.
    appreciated

    Place the iPod in recovery mode and then restore the iPod to factory defaults/new iPod.  For recovery mode see:
    iPhone and iPod touch: Unable to update or restore

  • Ipod touch doesn't turn on, screen shows that it must be connected to itunes.

    pod touch doesn't turn on, screen only shows that it must be connected to iTunes. After connecting it and clicking the 'restore', downloaded the software needed to update the device. After all these steps, nothing happened. then the screen suddenly showed the apple logo, then the symbol that shows it must be connected to itunes.. happens again and again.

    Maybe here:
    Restore loop (being prompted to restore again after a restore successfully completes)
    Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
    http://support.apple.com/kb/TS3694

  • Got a new ipad today it won't activate says the activation server can't be reached tried connecting into itunes but it won't even do that suggestions?

    got a new ipad today it won't activate says the activation server can't be reached tried connecting into itunes but it won't even do that suggestions?

    Realllly really that busy yes.
    Millions and millions and millions of people on it now.
    The entire planet Earth is trying to download the same thing at the same time.
    Give it some time.   

  • Was download suddenly come software 4 upgrade than i click yes than my phone was stuck than automaticly 4ne swicth off.now its show sometime no service sometime connect ur itunes but its no options for connect i tune.my phone is iphone 3gs.plz help me

    was download suddenly come for upgrad than i click yes after few minute my phone is stuck than automaticly my phone switch off than its show sometime no service sometime connect your itunes but its have not itunes add option now i dont know what to do. Please help me. My phone is iphone 3gs.plz email me id is [email protected]
    om

    You must be a Windows sufferer.
    http://support.apple.com/kb/TS3694#error1611
    This error typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, this error may be a hardware issue. If the errors persist on another computer, the device may need service.
    http://support.apple.com/kb/TS3694#error21
    These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.

  • I have an 8gb ipod touch that says its disabled connect to itunes but it is locked..when u connect it to itunes it tells you the passscode is incorrect so what do i do

    i have an 8gb ipod touch that says its disabled connect to itunes but it is locked..when u connect it to itunes it tells you the passscode is incorrect so what do i do , would like to get it working with out losing everything on it if i can but if not i can redo it

    Do as the manual says to do and restore the ipod.
    If you are unable:
    iOS: Unable to update or restore

  • I'm trying to set up Passbook on my wife's Iphone 4. When I click it it tells me that it can't connect to iTunes, but click on itunes, up it comes. Using iOS 6.

    I'm trying to set up Passbook on my wife's Iphone 4. When I click it it tells me that it can't connect to iTunes, but click on itunes, up it comes. Using iOS 6.

    Go to Settings>General> Time & Date.  Turn automatic time and date off and set it 1 year ahead.  Access passbook and then tap App Store.  Should get about 7 apps that come up that are available to utilize passbook.  Go back into time and date and set it back to automatic.  Should be good to go from there.

  • My apple iphone 4s wont charge! its showing that the power is connected, but not showing that its charging! phone is turned off and now wont turn on

    I phone 4s is not charging, its showing that the power is connected, but still not charging

    Hi Sharky,
    First, I would make sure you are charging using the wall adapter and cable that came with your phone.  Plug into wall outlet.
    If it was completely drained it can take about 20 minutes for it to fully get enough power back to even start up.
    After about 20 minutes of charging in the wall outlet try turning it on like normal.
    If it doesn't respond by just pushing the power button, try pushing and holding the power and home buttons together for about 15 seconds to see if it will startup.
    John

  • HT1689 my iphone 5s is not working shows that it needs to connect to itunes

    my iphone 5s is not working it shows that it needs to connect to itunes

    Hey Linard Michael,
    Thanks for the question. I understand you are experiencing error 4005 when attempting to restore your iPhone. The following resource provides a potential solution for this error:
    Resolve specific iTunes update and restore errors
    http://support.apple.com/kb/TS3694
    Check USB connections
    Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.
    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, thentroubleshooting your security software.
    To narrow down the issue, you can also change up your hardware:
    - Use another USB cable.
    - Plug your cable into a different USB port on your computer.
    - Try a different dock connector (or no dock).
    - Add (or remove) a USB hub between your device and computer.
    - Connect your computer directly to your Internet source, with no routers, hubs, or switches.
    If you checked your connections and are still seeing the error message, check for hardware issues.
    Thanks,
    Matt M.

  • I have a brand new ipod touch and it wont connect to itunes or my computer!!??

    I have a brand new ipod touch however when I connect it to my computer, itunes does not recognise it and neither does my computer. The drivers have downloaded and are showing working. I have tried uninstalling and re-installing itunes as discussed in support centre however nothing seems to work. The ipod itself just has the connect to the computer on the screen, is fully charged and when plugged in a little lock sign comes up for a second or two above the itunes icon!!! Let me know if you have any further suggestions please.

    Thanx for you suggestions, I used my old xp laptop...update software and my ipod connected however the memory is not large enough to hold my itunes library so I could see it was not the cable or the ipod at fault.
    I have tried to connect to my vista laptop again and have tried all of the suggestions in troubleshooting again...I have even upgraded to windows 7 to see if that cleared the problem....and....my computer has located my ipod but is only recognising it as a digital camera so back to the drawing board...
    Please have you any other suggestions???

  • I have an album that's in a playlist in itunes but it won't sync to that particular playlist on my iPod touch. what's wrong?

    I have an album that's in a playlist under a certain artist in itunes but it won't sync to that particular playlist or artist on my iPod touch. Yet on my ipod I can search for it under albums and its there, but still not there under that artist. what's the deal?

    donna-jay-dee wrote:
    I have a new ipod touch, 32GB, 4th gen.  I tried to sync the 2,250 songs I have in itunes to the ipod, but it says I don't have enough space.  This ipod is supposed to hold up to 7000 songs.  I haven't put photos or anything else in this ipod.  What am I missing?
    What is the format of your songs?

  • HT201210 hi i have to reset an ipad from work which belonged to another employee and i dont have his passcode.  It says on the ipad that is disabled and connect to itunes but when i connect to itunes it says an error message saying it cant connect no pass

    hi, i have to reset an ipad from work which belonged to another employee.  It says on the screen that it is disabled and connect to itunes but when i try to connect it says error i need the passcode, can anyone help?

    You have to use recovery mode which will totally erase the iPad. Read here.
    iPad: Unable to update or restore - Support - Apple

  • HT201210 my phone just says that i need to connect to itunes but thats it what do i do now?

    my phone says to connect to itunes. but its not letting me what do i do now?

    the image is trying to tell you to connect the device to a computer by cable and use itunes on the very computer to restore the firmware

  • HT4623 i mistakenly disconnected from wireless network before ios7 update was complete. my ipad is stuck on screen showing that it needs to connect to itunes. i don't have that option at the moment- what do i do??

    i am traveling and do not have access to itunes. how can i get my ipad 'unstuck' on screen showing need to connect to itunes??

    You have no other option but to connect to iTunes or take it to your nearest apple store for them to reboot.

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