IPhoto 11 book order problem

I have created a Photobook in iPhoto 11 but cannot order the book as the button in the bottom-line seems to be disabled. Checked the Firewall and everything should be ok. The Phozobook was started in iPhoto 8 but completed after upgrading to iPhoto 11. The same is true with all Photobooks created under iPhoto8.

and
can you preview the book -
Before ordering your book preview it using this method -http://support.apple.com/kb/HT1040 - and save the resulting PDF for reference - the delivered book will match it.
LN

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Iphoto Book ordering problems

After 3 weeks of constant attempts I feel I need to see if anyone out there has a thought on why I receive a return email from my book order "Problems with your order - you have not been charged etc etc"
I have done everything possible from deleting photos, trying EVERY theme, deleting maps, background photos. I have corresponded by email with the Apple help, and I have spent about an hour at the Genius Bar at Apple to see if anyone can solve my problem. Everyone has comeback with "we don't know"
I work with a MacBook Pro Mac OS X 10.6.4, have plenty of memory, all software is up to date.
I am just about to reinitialise my hard disk, install iLife 11 and make the book again, as I can see no other way to try to get this book ordered. Hopefully, oh every so hopefully this will solve my problem.
Any guru help?

Since yesterday there have been many reports from all over the world of people unable to buy a book or any print products from Apple.
Apple has to fix this on the servers.
See for example this link: Re: Trying to buy book I created. When I hit "checkout" nothing happens. It's not like Apple to not want to make more m…

How to submit my iphoto keepsake book order from Europe & receive it in USA

Does anyone know if I could submit my iphoto book order from europe and receive the printed books in USA?
Does anyone know if I try to submit my iphoto book order from Ireland with my macbook and my apple ID created in USA, to which countries Apple would allow me to receive the finished books?
So far, I do know that if I try to submit my iphoto book order from California, the only shipping addresses that I could enter must be either in USA or Canada.

HI,
You would need to contact Apple for that type of information.
Click here. Contacting Apple
Carolyn

Book ordering problem in iPhoto 7.1.5

Everytime I try to order a book it looks like all is going well and after it gets to "transferring" an error message pops up that says, "an error occurred while uploading one of your files. Please check your connection and click Retry" There is nothing wrong with my connection, my files aren't corrupted, I removed the iPhoto.plist to the desktop as suggested and I still can't order the book. This is SOOOOOO frustrating. Any help would be most appreciated.
D

I am having the EXACT same issue and I am also using iPhoto 7.1.5! It is extremely frustrating and I have spoken to so many people from the Apple support Team. I ordered a book using the iPhoto '06 just fine (using the same connection). I am beginning to believe that there is something wrong with this version; however, I need to order a Wire Bound book and the '06 won't let me do that. What can I do? I do not want to re-create the book for the 5th time. I am already frustrated. Please help!

IPhoto book ordering problem (error)

when ordering my book, a window appears stating that an "error occured when trying to connect to Apple Online store. Try again". Trying again does not help. Any suggestions?

Boot into Safe Mode and try again.

IPhoto "buy book" order fails at end of upload

I have created a 20 pg hard-covered book in iPhoto which I can preview with no problems and I can create a pdf version of it (34.6MB). However, when attempting to buy the book, I get an error message with CANCEL/RETRY as my options at the very end of the upload process. I have tried the following, but still no success:
(1) safe boot - iPhoto crashes immediately at "BUY BOOK" selection
(2) set energy savers to off - dies at end of upload
(3) duplicated the book and tried to purchase duplicated version - dies at end of upload
(4) changed the theme of the book and tried to purchase it - dies at end of upload
(5) created a simple card and purchased it with no problems (so my account is fine) and I cancelled the order thereafter
Each page of the book has 2 portrait photos with minimal text underneath. The largest photo size is 4.6MB. All photos are JPGs. I rebooted my iMac each time before trying (2)-(5) above. I am running version 9.4.3 (720.91) of iPhoto. I have turned off my TimeMachine backup too and have all other applications closed when I attempt to purchase the book. To date, I have never had a problem purchasing books (last one in Dec 2012).
Thanks for any suggestions!

Sadly, no change after updating v10.8.5(combo). A normal boot with an attempt to "buy book" from iPhoto, gets almost to the end of the upload and then gives me the following error:
In Safe boot, I get to the beginning of the Assembly process and iPhoto crashes. Here is a portion of the problem details:
I compiled my book on Thursday evening, thinking that would be the painstaking part. Purchasing it has become too much of a time consuming adventure! I did call Apple Technical Support last evening and the service agent suggested that I check the Apple Support Community discussions, so thank you for taking a greater interest in my problem.
One other thing I found regarding problems submitting photobook orders is at the bottom of http://support.apple.com/kb/TS2516. An excerpt from this webpage is below, but I can't find the "NetServices" entry in my Keychain Access window to try this fix. Do you think this is a piece to my puzzle or simply old info as it was last modified on May 24, 2012?
Again, I was able to order a photocard (cancelled the order within 90 minute window) as a test, so I don't believe I have an account problem.
excerpt:
If you are using iPhoto '08 or iPhoto '09 and are unable to submit your order after following the steps above, please follow these steps to reset your Keychain:
Quit iPhoto.
From the Finder menu bar, choose Go > Utilities to access your Utilities folder (or press Shift-Command-U).
In your Utilities folder, open Keychain Access.
Find the "NetServices" entry in your Keychain Access window.
Select the "NetServices" entry and press the delete key.
Reopen iPhoto and attempt to place your order again.
You should be prompted to enter your account information if you deleted the Keychain entry successfully.
After entering your account information, you should be able to complete your order.
If you are unsuccessful with submitting your order, please contact Apple Technical Support.

Why does iPhoto cancel book orders?

I made a 20 page soft cover book with photos from my Nikon D2x, i.e. great color and resolution...after waiting two weeks for books to come I check order history and find that my order has been canceled with no explanation and no notifying email. Why do they do this? This was my first experience with iPhoto and looks like it will be my last.

Welcome to the Apple Discussions. One possible reason could be the font - http://docs.info.apple.com/article.html?artnum=300964. If you used a type 1 font it can be kicked back. Also if you opt to have page numbers and any of the photos in the layout obscure the number it can be rejected.
Do you Twango?
TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
I've created an Automator workflow application (requires Tiger), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. It's compatible with iPhoto 08 libraries. iPhoto does not have to be closed to run the application, just idle. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file.

Book Ordering Problem

I have attempted to order an 89 page book 3 or 4 times. Following a lengthy process I click on "Buy It Now" and receive a message that my "information has changed please check it" with no link to check. I had already verified my id, password, credit card, shipping address. Next I am back at square 1, even if I check info again?? I have made a pdf copy of the book. I suppose I can get another production house to print it?

I have same problem too. I verified the info for my credit card was ALL correct. Then I called American Express and they verified that they approved the charge!
Still no confirmation from Apple and updating order still kept spinning.
Question: do you usually get an email from apple confirming the order?
I rebooted and am trying another book now - will post if that makes a difference.

IPhoto '08 book order

Hello you good forum people!
I have ordered my book on last Monday (Feb. 18th 2008) and still haven't received it. I live in Toronto, Canada and I understand that I'm not going to get it "same day", but I was worried since I don't know how to check the status of my order. When I registered myself I didn't know I can use my primary email address which is at gmail, but instead I used my temporary .mac address. So at the end, when I placed my order I've got the message that receipt has been sent to my .mac address.
Now, this address has expired and I would have to renew it in order to be able to log into my account and see my emails, so there is no way I can get my receipt. It would be foolish to purchase .mac account just because of this, so that's not an option.
Can anyone tell me if there is any other way of checking what's the status of my order please ? I have my order number here. Oh yes, I paid 60+ dollars because I ordered hard cover version and had 46 pages inside.
Thanks in advance for any help.
S.

Thank you so much, this was super quick!
I appreciate your help, I really do!
Yes it worked great, this is what I've got:
http://img442.imageshack.us/img442/1295/picture1oo4.jpg
Message was edited by: sZc
Message was edited by: sZc

Unable to complete photo book order on ipad

Hi, I hope this is the right place to get some help. Regarding placing an iphoto photo book order on an ipad.
I have been working on a photo book project for a long time, and want to finally order some copies of the book. Everything has worked fine, except that I get a message that I have some clipped text that may be exceeding its boundaries. I can't figure out where this is, no warning triangles are showing, so I choose to proceed with the order anyway. The next page is black/dark grey with a small icon of the front page of the photo book, and it says "done" ("ferdig" in Norwegian) on top. I can click on some words in blue writing on the top right of the page, "add delivery address" (in Norwegian). When I try to type somehing in there, nothing happens.
Aaargh, this is so frustrating! I have checked that my address and credit card info is valid, in my apple id-account(itunes).
Shouldn't there be some uploading of the album? And a choice of how many copies etc I want? I have checked my email and there are no order confirmations, so I apparently havent placed an order yet, despite the "done"/"ferdig" on top of the page.
Does this sound familiar to anyone? What can I do?

Hey there Nyibyen,
It sounds like you are unable to purchase a project youve been working on for a good long while, but the order process is not working as expected. I would start by verifying you have Express Checkout enabled in your Account Settings when you are at http://store.apple.com, with this info:
You can review or edit your express checkout settings by accessing the Account section from the main navigation bar. Sign-in with your Apple ID and password to view your account settings. Click on the Edit button if you wish to edit your shipping address or payment method. You can also enable or disable the express checkout feature for this computer by moving the slider to the respective position.
From: Express Checkout
http://store.apple.com/us/help/express_checkout_faq
If so and your other billing info is correct, quit all the running apps on the iPad:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that and restart the phone and test the issue again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue is still unresolved, try resetting your network settings and attempting the order again.
Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
previously connected Wi-Fi networks and passwords
recently used Bluetooth accessories
VPN and APN settings
From: iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Thank you for using Apple Support Communities.
Take care,
Sterling

TS2516 an error occurred uploading my iPhoto Book order. It puts the book together and starts to send but at the very last moment comes up with an error message. but checking the book in iPhoto there are no problems to be found.

an error occurred uploading my iPhoto Book order. It puts the book together and starts to send but at the very last moment comes up with an error message. but checking the book in iPhoto there are no problems to be found.

This user talked to Apple Support personnel and confirms what Larry is suggesting:
crowland1066
Re: book upload fails
Nov 30, 2013 3:02 PM (in response to pablo123)
Just got off the phone with apple support. If the photo book completes the assembly process but fails during the upload process the problem is in their overloaded servers.They just started a free shipping promotion for the holidays which has increased the traffic dramatically. I bought a calendar a week ago and it went right through. I'm going to try again during less peak times.
Happy Holidays

Hi, I have problems in ordering book from iPhoto. It says "problems in getting contact with Apple Online Store" I have changed password on my Apple ID - could that be the problem ??

Hi, I have problems in ordering book from iPhoto. It says "problems in getting contact with Apple Online Store" I have changed password on my Apple ID - could that be the problem ??

Some additional efforts you can try:
Go to the System/Sharing preference pane and make sure Remote Apple Events is checked.
If it is, uncheck it and then recheck and try ordering again.
OT

Att: Apple Customer Service representatives - iPhoto order problem

Hi,
I've had the following problem using the iPhoto book ordering system:
Last week, I decided to make a photo book in iPhoto and buy several copies of it to use as christmas gifts. I bought the most recent version of iPhoto from the App Store even though I had an earlier version installed, just to ensure reliability and the most up-to-date features. After this, I made my book and on wednesday evening, tried to order it several times, with iPhoto telling me my order couldn't be completed.
On thursday morning, I tried once again ordering the book, and this time, iPhoto tried to upload my book. In the end, iPhoto gave me a message worded something like "Your order could not be completed. Try again at another time". So I waited a bit and tried again, and I got the same error message.
Later in the morning, however, I was sent 2 order confirmations from the Apple Store, both for 5 books. I only need 5 in total, so I tried cancelling the last order, but the order website said that I could not cancel the order as it was being processed - this was only some 15 minutes after me receiving the order confirmation. I tried phoning Apple in Denmark, and their phone pointed me to the iPhoto website, which had no relevant information whatsoever. I tried finding information on the web and responding to the order email. No help here either, the email was bounced, and I could not find anybody else who had experienced this problem. I decided I would cancel the payment for the last order with my bank and return the 5 extra books.
In the days since thursday, the payment didn't show up in my bank statement, and thus, I was beginning to think that maybe my order confirmation email was an error on Apples part, and my order wasn't completed after all. However, the delivery man came to our house today, and my girlfriend signed for both packages (she didn't know why there was two packages). I will be keeping five of them, and you can have the last five books back - I will be cancelling the payment for those when it shows up in my bank statement. After all, I would have never ordered them if your system had worked and given me the correct message after the first order had gone through.
Please contact me by email in order to arrange the pickup of the surplus books.
Kind regards,
Christian

You could try contacting Apple through Express Lane. Click on Mac & Software > iLife > iPhoto. Good luck

IPhoto 6 book/calendar order failures

Using iPhoto version 6 (version 6.0.6 (322)), I have tried to make my first order (3 copies of a calendar) using 12 jpg digital photos from my iPhoto library. (Upgraded to iPhoto 6 as per Apple Support advice after similar error with iPhoto 5 in early 2007 - although strangely have made successful book orders in 2006!)
However, this always fails - I get the error message "An error occurred while uploading one of your files. Please check your network connection and click Retry to resend your file." I have tried re-sending several times, restarted completely, created a duplicate calendar, etc, but no luck, the same error message appears. I can create a PDF file without any problem. I have no other problems with iPhoto or my iMac or with other uploading/downloading, broadband connections, etc. Any ideas - is there some preference file or something that needs trashing?

Thanks Jonathan - but in my case I've been trying on and off sporadically for over 8 months! This was first on iPhoto 4, now on iPhoto 6 (Apple Support told me in April when still on iPhoto 4 that "If this does not resolve the issue for you, I would advise you to upgrade to iLife '06." - a good sales pitch on their part but it's changed nothing!).
I've tried some of the other suggested fixes, e.g. creating a new account, deleting specific files ("Preferences" - "By Host" folder and the "com.apple.iPhoto.plist"; Library - "Caches", Trash the iPhoto folder, as per http://discussions.apple.com/thread.jspa?threadID=556861&tstart=90) but no luck.
Strangely enough, up to about January 2007 I'd successfully ordered two or three books on the old iPhoto 4 set-up. I wasn't aware of any changes to set-up - same OS etc, it just stopped working for me! Any other ideas out there?

Iphoto Book order Error message

I have been trying to place a rather simple order for an Iphoto 6x8 book for 4 days now, and continue to get an error message " An unexpected Error has occurred" Please try again later.
Hours on tech support, reloading updates, stripping prefs, double checking on my one-click settings, and more, have not changed one thing!!!
Please, please help!!!!! Anyone.
Randy Brandon

I have been trying to place a rather simple order for
an Iphoto 6x8 book for 4 days now, and continue to
get an error message " An unexpected Error has
occurred" Please try again later.
Hours on tech support, reloading updates, stripping
prefs, double checking on my one-click settings, and
more, have not changed one thing!!!
Please, please help!!!!! Anyone.
Randy Brandon
I've been having the same problem. For six days I have been trying to upload a book I created in iPhoto 5.0.4. After it transfers the first 128K I get an error message. The message tells me to retry. When I retry, iPhoto acts like it's completing the transfer. But the transfer happens so quickly that I know it's not really transferring the rest of the book. Then I get a message saying the order has been received. But then I get an email saying there has been a problem with the order and that they could not process my order so it has been cancelled. I have 25 of these emails in my inbox at the moment. Each one representing an attempt at uploading my book.
I did manage to get one book to upload after numerous attempts. I didn't do anything different. Now I want to get two softcover copies of the book made and I can't get it to upload.
I have tried everything - repairing permissions, running Cocktail, resetting my airport, trashing my preferences, reinstalling iPhoto, checking my fonts, rebuilding the book with smaller files - basically everything I have seen suggested on this forum. Nothing has worked.
Last September I made 3 books and had no problems uploading them. No I don't know what is going on.
It is really frustrating. I want to give these new books to my brother and sister for Christmas, but it looks like that is not going to happen now.
Thanks Apple.
Vincent Desjardins
Dual 1 Ghz G4 Mac OS X (10.4.3)
Dual 1 Ghz G4 Mac OS X (10.4.3)

IPhoto 11 book order problem

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