Iphoto Book ordering problems

After 3 weeks of constant attempts I feel I need to see if anyone out there has a thought on why I receive a return email from my book order "Problems with your order - you have not been charged etc etc"
I have done everything possible from deleting photos, trying EVERY theme, deleting maps, background photos. I have corresponded by email with the Apple help, and I have spent about an hour at the Genius Bar at Apple to see if anyone can solve my problem. Everyone has comeback with "we don't know"
I work with a MacBook Pro Mac OS X 10.6.4, have plenty of memory, all software is up to date.
I am just about to reinitialise my hard disk, install iLife 11 and make the book again, as I can see no other way to try to get this book ordered. Hopefully, oh every so hopefully this will solve my problem.
Any guru help?

Since yesterday there have been many reports from all over the world of people unable to buy a book or any print products from Apple.
Apple has to fix this on the servers.
See for example this link: Re: Trying to buy book I created. When I hit "checkout" nothing happens. It's not like Apple to not want to make more m…

Similar Messages

IPhoto book ordering problem (error)

when ordering my book, a window appears stating that an "error occured when trying to connect to Apple Online store. Try again". Trying again does not help. Any suggestions?

Boot into Safe Mode and try again.

TS2516 an error occurred uploading my iPhoto Book order. It puts the book together and starts to send but at the very last moment comes up with an error message. but checking the book in iPhoto there are no problems to be found.

an error occurred uploading my iPhoto Book order. It puts the book together and starts to send but at the very last moment comes up with an error message. but checking the book in iPhoto there are no problems to be found.

This user talked to Apple Support personnel and confirms what Larry is suggesting:
crowland1066
Re: book upload fails
Nov 30, 2013 3:02 PM (in response to pablo123)
Just got off the phone with apple support. If the photo book completes the assembly process but fails during the upload process the problem is in their overloaded servers.They just started a free shipping promotion for the holidays which has increased the traffic dramatically. I bought a calendar a week ago and it went right through. I'm going to try again during less peak times.
Happy Holidays

Low budget image proofing for iPhoto book order

Hello!
I want to prepare my photos the best I can for iPhoto book ordering (Christmas present for family).
I have a Dell U2711 attached to a Mac Mini running OS X 10.6.8 and iPhoto '11 9.2.1. and a Canon Selphy CP520 dye sub printer which I thought to use as a precheck of what my JPG sRGB images would look like when printed in a book.
Here's my headache:
If I set up the monitor and calibrate the display profile as suggested in post #1 under this thread then such setup makes me color correct the photos by RADICALLY pushing the midtone slider in the levels adjustments to the left (brightening the picture). Prints that come out of the Selphy under this setup are a perfect match to what I see on the monitor and that is wonderful. However, I hesitate to order a book using such images because they appear far too bright on an iMac for example. (Perhaps I should mention that Google logo in Safari looks like its on steroids in this setup).
On the other hand, if I set up the monitor as it came from factory (PC gamma, standard preset), and use the default DELL U2711 display profile in SystemPreferences, then pictures look relatively ok on screen without any radical color correction. But prints that come out of Selphy with this setup don't match what is on the display, prints are too dark, and again I hesitate to order a book with such images.
Any suggestions?
Thanks.
Mato

Yes - don't try so hard and use your Mac and iPhoto - not a PC
iPhoto is designed as a consumre level program for point and shoot comeras - many people (including me) report excellent results using it that way - load sRGB photos form a digital camera and do minimal processing on them - never do major color adjustments - using iPhoto - preview rthe book -
Before ordering your book preview it using this method - http://support.apple.com/kb/HT1040 - and save the resulting PDF for reference - the delivered book will match it.
and order
Apples comments on this are here
Of the negative comments posted here nearly all of them were from people who spend lots of time and energy adjusting photos trying to second guess the printing process and failing to do so - Apple does have an unconditional sastisfaction guarentee - do it the simple way - less is more in this case
LN

Iphoto book order cancelled - Totally dissatisfying customer service

This message to alert you that Apple might cancel your iPhoto book order for no reason !
This is what just happened to me, leaving me in a totally dissatisfying and frustrating situation, as I did everything to have this book in time for Christmas, had to go through over an hour on the helpline with Customer Services, whose agents are badly informed on the solutions that they can offer you when such mistakes happen ---
I ordered an iphoto book on December 14, in order to have it in time for Christmas.
Nothing was reported wrong or erroneous when I placed the order and uploaded the book. Two days later, Apple cancelled my order without any notification sent to me. I have only learned about it on December 21, worried that my book had not arrived yet. I checked online about my order status, which then said "order cancelled". No explanation why. I waited for Monday December 23 in order to be able to talk from someone at Customer Services. I was then told that my order had been cancelled because one picture and text was overlapping, but they could not tell me exactly which one. It was then suggested to me that I should replace the same order and call back so that they could accelerate the process.
I placed the order and sent the exact same book to Apple again and then called back. Another assistant from Customer Services advised me that there was nothing they could do in order to accelerate the printing and delivery process. All they COULD HAVE offered me was 15% discount, which the first assistant did not mention and which now was too late for me to benefit from since I had already placed the order. Also, I was told that my exact same order did not produce any issue for printing, so that the first cancellation was in fact made without any reason.
This leaves me with the following situation: Although I have placed my first order in time for it to arrive before Christmas, I end up with no Christmas present, over an hour lost on the phone with customer services, no discount, no accelerated printing or delivery process or any other gesture in order for my infuriating situation to be less so, and a photo book that will arrive in early January when I will have already left my family to work abroad again.
I am entirely dissatisfied with the quality of the Apple iphoto book service and Apple customer services. I have not obtained any help or remedy from your customer services although several mistakes had been made on their side.
You are well advised to consider alternatives before spending hours on creating an iphoto book...

Anne, that is really outragious. And I cannot understand why the support did nothing to rectify their mistake and help you to get your book printed in time.The support teams at the Print Products Stores probably will not read these these Forums, these are user-to-user discussions. So, to make Apple listen to your justified complaint, use the feedback form.
http://www.apple.com/feedback/iphoto.html

IPhoto book order status

Where can I see my iPhoto book order status?

From the Order Status link on the Print Products Store page for your country:
For example, for the US store it is here:
Apple Print Products - Apple Store (U.S.) Scroll down to "Order Status".
To find the corresponding page for your county, start from here:
The Apple Store - International Print Product
Or simply edit the URL for the US store and replace /us/ by the code for your own country: http://store.apple.com/us/help/print_products

Ship iphoto book order to mexico

Do you know if apple ships iphoto book orders to mexico? I can't change the country field in the shipping address and it is set to US.

Sorry - here is the list of countries where you can ship iPhoto print products - http://store.apple.com/us/help/print_products/routing
LN

Why does Apple keep caneling my iPhoto book order?!?

I have tried twice to orderan iPhoto book and both times it was canceled. The first time because you have to have iPhoto 6.0.1 or later (though they never tell you this when you are going through all the ordering process). This second time I ordered it 10 days ago using 6.0.4 and everything seemed fine. Until today when I checked the order online and it says that it has also been canceled (10 days after I placed the order!). These were to be christmas gifts... and worst of all Apple has NO PHONE SUPPORT of iPhoto orders! PLEASE HELP!!!!

TheRobin:
Welcome to the Apple Discussions. Did you try contacting them thru http://www.apple.com/support/iphoto/customerservice/orderbooks/ ? That's the official point of contact.
Check all of your text boxes to make sure there are no characters, returns, etc., below the visible window. Usually there should be a yellow caution triangle in the text box.
Be sure you're not using some unusual font that didn't come with your Mac.
Do you Twango?
TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
I've written an Automator workflow application, iPhoto dB file backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file.

Iphoto book upload problem

When purchasing a Book, iTunes assembles the book then goes to submit but stalls. Tried 3 times with no success
Solutions anyone?

I was experiencing this same problem:
1. Upload goes very quickly (a few seconds whether 10 Mb or 33 Mb).
2. Then I'd get an error message indicating "An error occurred while uploading one of your files. Please check your network connection and click Retry to resend your file"
3. I'd click the Retry button and it would indicate a successful transfer.
4. Shortly thereafter, I'd receive the cancelled order e-mail from Apple.
I am using iPhoto 5.0.4.
After a lot of scouring of the Apple KnowledgeBase and mostly of this forum, I tried many things, none to any avail.
I suspected finally that there may be some kind of network interference or interrution, so first I quit all apps that might access the Internet (e.g., Mail, Safari, iChat). Still no success.
Then I realized I had Earthlink TotalAccess and WeatherBug running in my menu bar. I quit both of these "mini" apps and voila! My upload of my 33 Mb book was successful (it took about ten odd minutes with a DSL connection over old clunky phone lines).
My suspicion is that it was Earthlink TotalAccess which is constantly sending out and receiving a lot of Network info. It's a very old app and not very "Mac-ish" anyway.
It may be that any high data transfers (i.e., photos) can be sensitive to this kind of frequent network traffic. Some have blamed Apple, but now that I think of it, I have had similar problems uploading large quantities of photos to the major services (KodakGallery, Shutterfly, and Snapfish). I even was trying sharedink.com as an alternative and had the same problem with a failed upload of my iPhoto book pdf file.
Hope this helps!
iMac PowerPC G5 Mac OS X (10.4.8)

Apple cancelled my iphoto book order....I can not contact them

I placed an order for an iphoto book 2 days ago. Yesterday I could log online and see my order status (it was set to printing). Today there is no record of my order, and I am quite worried. Any ideas of why this might have happened or if there is anyone to contact other than "[email protected]". I ordered another iphoto book 2 weeks ago and had no problem with that order. Please help!!!!!

Sully,
Welcome to the Apple Discussions.
If you click on the entire iPhoto category of discussions, http://discussions.apple.com/category.jspa?categoryID=143 there is a category announcement (look in the right column) regarding the print services being temporarily unavailable today from 10:00 a.m. PT - 12:15 p.m. PT.
Perhaps you are not able to see your order status during this down time. Wait for this time to pass, then see if you can access your order's information.
Regards.

Iphoto book ordered in other languages?

Is it possible to order an iphoto book with another language used? Will the printer totally screw it up due to missing fonts. Say it is Korean?? But the outsource printer doesn't have the Korean font? Are the fonts rasterized and included.
Anyone know ?
-Charles

You can't do that, I'm afraid.
Regards
TD

Tracking your iPhoto Book Order

Hi; I recently brought an iPhoto book and I remember being able to see the status it was at.
I've just ordered another one, and I can't find that website, i've searched high and low for it but I just can't find it!. Does anybody have this website, (Not the DHL website)
Any help is appreciated!
Thanks In Advanced!

Fro Australia the linke is http://www.apple.com/au/support/photoservices/orderstatus/
LN

Multiple iPhoto book order?

I created 3 different iPhoto books, is there a way to order them all at once?

no
you can only order multiple copies of the same book on a single order
LN

Iphoto Book Text Problems

The first page of the Iphoto book is setup for text. When I insert what appears to be an appropriate amount of text, I receive the the red exclamation point. I have tried shrinking the font, reducing the amount of text and starting over with a clean page. i still get the warning sign despite the fact that everyting looks fine.

Make sure you have no hidden returns at the end of the text. Place the cursor at the end of the text and use the Forward Delete key multiple times to get rid of any possible hidden characters, returns, etc. at the end.
Then, as Larry pointed out, if the PDF preview file of the book displays the text as you want it the book will print the same. Just save the pdf file to compare to the printed copy when it arrives.

IPhoto book ordering status

I am currently not subscribe into .mac account. However, I got the mentioned email "[email protected]" when I was still in the 3-month trial period.
I need this for the ordering of iLife photo book ordering service. It requires me to enter a .mac email account for the ordering process.
However, since the order confirmation will be sent to that .mac account, I have no way to check the email and see if the order is confirmed.
How could I solve this? I don't see where I can change my email contact while I don't see where I can check ordering status.
Please help...

All you need is an Apple id and one click ordering turned on - go to www.apple.com==> store ==> account to set up or verify/modify your Apple account and be sure One Click is turned on
LN

Iphoto Book ordering problems

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