IPhoto & iMovie have got Issues
Hi
I am using a 17inch Macbook Pro, Early 2011, running on OS X 10.9.1
I have recenlty updated my Macbook to Mac OS Mavericks.
The App Stores prompted for me to update my iPhotos and iMovie.
I tried to update the Apps, however, the following message pops up
"This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."
I have checked the support community and the suggestion was that I had to use the Apple ID of the person who previously used the Mac to update the Apps.
However, my Macbook is second hand and I have no idea who is the previous user.
Please kindly advice what can be done for the Apps to be updated.
Thank you.
Did you check your Applications folder?
Both should be there if you had them before the update.
iMovie can be re-download from the Purchased tab in the App Store.
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Itunes iphoto imovie all "quit unexpectedly"
Hi new MacBook Pro user so if any advice can be given in layman's terms please!
Recently found that large number of applications inc itunes, iphoto & imovie have all started to receive the following message - xxxxxx Quits Unexpectedly
I have copied the first part of the report for itunes below, similar on the other applications.
I have tried to download google chrome recently which I think was the first application which this error message appeared, similar also with msn messenger. I have deleted both of these now. Perhaps these were this original issue but not sure..
Help much appreciated as i'm completely lost with what to do!
Thanks
Adam
Process: iTunes [1258]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.4 (10.4)
Build Info: iTunes-10408001~1
Code Type: X86 (Native)
Parent Process: launchd [103]
Date/Time: 2011-08-12 22:23:53.417 +0100
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 16008 sec
Crashes Since Last Report: 171
Per-App Interval Since Last Report: 1 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: C25A3899-6811-46DA-B99E-7CC6B6F4ED56Thanks for reply!
Unfortunately i've done this and no success. I have copied the log from itunes to begin with:
Process: iTunes [151]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.4 (10.4)
Build Info: iTunes-10408001~1
Code Type: X86 (Native)
Parent Process: launchd [105]
Date/Time: 2011-08-13 15:11:35.569 +0100
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 3146 sec
Crashes Since Last Report: 4
Per-App Interval Since Last Report: 27 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: C25A3899-6811-46DA-B99E-7CC6B6F4ED56
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000098aeb2ac
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.AppKit 0x98512990 +[NSRunningApplication initialize] + 27
1 libobjc.A.dylib 0x918705af _class_initialize + 380
2 libobjc.A.dylib 0x918779bd prepareForMethodLookup + 66
3 libobjc.A.dylib 0x91878c60 lookUpMethod + 86
4 libobjc.A.dylib 0x91870417 _class_lookupMethodAndLoadCache + 40
5 libobjc.A.dylib 0x9186ffc3 objc_msgSend + 83
6 com.apple.AppKit 0x982e75f3 -[NSWindow _defaultCollectionBehavior] + 86
7 com.apple.AppKit 0x982e753c -[NSWindow _effectiveCollectionBehavior] + 62
8 com.apple.AppKit 0x982e90cb -[NSWindow _setWindowTag] + 42
9 com.apple.AppKit 0x982ef60a -[NSWindow setLevel:] + 100
10 com.apple.AppKit 0x989634b0 -[NSWindow _setModalWindowLevel] + 106
11 com.apple.AppKit 0x984e45c5 -[NSWindow _setModal:] + 351
12 com.apple.AppKit 0x984e3b80 -[NSApplication _orderFrontModalWindow:relativeToWindow:] + 442
13 com.apple.AppKit 0x984e369e -[NSApplication _commonBeginModalSessionForWindow:relativeToWindow:modalDelegate:didEndSelector :contextInfo:] + 826
14 com.apple.AppKit 0x98583f21 -[NSApplication beginModalSessionForWindow:] + 73
15 com.apple.AppKit 0x985898a7 -[NSApplication runModalForWindow:] + 115
16 com.apple.iTunes 0x0018421f 0x1000 + 1585695
17 com.apple.iTunes 0x00184116 0x1000 + 1585430
18 com.apple.iTunes 0x001840f2 0x1000 + 1585394
19 com.apple.iTunes 0x0076484e 0x1000 + 7747662
20 com.apple.iTunes 0x00055958 0x1000 + 346456
21 com.apple.iTunes 0x0000ec0e 0x1000 + 56334
22 com.apple.iTunes 0x0000e9ff 0x1000 + 55807
23 com.apple.iTunes 0x0000e96f 0x1000 + 55663
24 com.apple.Foundation 0x972a2e53 _nsnote_callback + 176
25 com.apple.CoreFoundation 0x91154793 __CFXNotificationPost + 947
26 com.apple.CoreFoundation 0x9115419a _CFXNotificationPostNotification + 186
27 com.apple.Foundation 0x97297cf0 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
28 com.apple.Foundation 0x972a50fd -[NSNotificationCenter postNotificationName:object:] + 56
29 com.apple.AppKit 0x982d3511 -[NSApplication finishLaunching] + 493
30 com.apple.AppKit 0x982d2f0d -[NSApplication run] + 79
31 com.apple.iTunes 0x00004f9e 0x1000 + 16286
32 com.apple.iTunes 0x00004e09 0x1000 + 15881
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x94b0c382 kevent + 10
1 libSystem.B.dylib 0x94b0ca9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x94b0bf59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x94b0bcfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x94b0b781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x94b0b5c6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x94b0b412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x94b0b9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x94b0b5c6 start_wqthread + 30
Thread 3:
0 com.apple.iTunes 0x009bcd68 0x1000 + 10206568
1 com.apple.iTunes 0x009bf178 0x1000 + 10215800
2 com.apple.iTunes 0x009c469f 0x1000 + 10237599
3 com.apple.iTunes 0x009d5e25 0x1000 + 10309157
4 com.apple.iTunes 0x009e1e81 0x1000 + 10358401
5 com.apple.iTunes 0x009e2476 0x1000 + 10359926
6 com.apple.iTunes 0x009ce941 0x1000 + 10279233
7 com.apple.iTunes 0x009bcb81 0x1000 + 10206081
8 com.apple.iTunes 0x008c9ffb 0x1000 + 9211899
9 com.apple.iTunes 0x0000a789 0x1000 + 38793
10 com.apple.iTunes 0x00009a3f 0x1000 + 35391
11 com.apple.iTunes 0x0000983f 0x1000 + 34879
12 com.apple.iTunes 0x00009513 0x1000 + 34067
13 com.apple.iTunes 0x000093b2 0x1000 + 33714
14 libSystem.B.dylib 0x94b13259 _pthread_start + 345
15 libSystem.B.dylib 0x94b130de thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x94ae5afa mach_msg_trap + 10
1 libSystem.B.dylib 0x94ae6267 mach_msg + 68
2 com.apple.CoreFoundation 0x9113630f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x911353f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x9113b334 CFRunLoopRun + 84
5 com.apple.iTunes 0x000103c7 0x1000 + 62407
6 libSystem.B.dylib 0x94b13259 _pthread_start + 345
7 libSystem.B.dylib 0x94b130de thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x94b13aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x94b1375e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x94b650cb pthread_cond_wait$NOCANCEL$UNIX2003 + 73
3 libSystem.B.dylib 0x94b47616 pthread_rwlock_wrlock$UNIX2003 + 289
4 com.apple.iTunes 0x0000d24d 0x1000 + 49741
5 com.apple.iTunes 0x00009edd 0x1000 + 36573
6 com.apple.iTunes 0x00019d95 0x1000 + 101781
7 com.apple.iTunes 0x000199e8 0x1000 + 100840
8 com.apple.iTunes 0x00018ea4 0x1000 + 97956
9 com.apple.iTunes 0x000176d8 0x1000 + 91864
10 com.apple.iTunes 0x00017605 0x1000 + 91653
11 com.apple.iTunes 0x00015b0a 0x1000 + 84746
12 libSystem.B.dylib 0x94b13259 _pthread_start + 345
13 libSystem.B.dylib 0x94b130de thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x94b0b412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x94b0b9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x94b0b5c6 start_wqthread + 30
Thread 7:
0 libSystem.B.dylib 0x94b0b412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x94b0b9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x94b0b5c6 start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x98aeb2ac ebx: 0x98512986 ecx: 0x00000001 edx: 0x00000000
edi: 0x00000000 esi: 0xa0a73788 ebp: 0xbfffed88 esp: 0xbfffed70
ss: 0x00000023 efl: 0x00010282 eip: 0x98512990 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x98aeb2ac
Binary Images:
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0x9a579000 - 0x9a5bbff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <1AE34B00-8A62-1E51-935F-BB3F0E4BE50F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x9a5bc000 - 0x9a5defef com.apple.DirectoryService.Framework 3.6 (621.11) <401E67B3-96DF-287B-2892-210C3A2EE9A6> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x9a606000 - 0x9a616ff7 com.apple.DSObjCWrappers.Framework 10.6 (134) <95DC4010-ECC4-3A75-5DEE-11BB2AE895EE> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x9a617000 - 0x9a81efeb com.apple.AddressBook.framework 5.0.4 (883) <DAC9BD84-85CA-BE07-6874-43829E3BE702> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x9a81f000 - 0x9a94cffb com.apple.MediaToolbox 0.484.52 (484.52) <C9035045-D1B4-1B1F-7354-B00D1094D804> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
0x9a94d000 - 0x9a969fe3 com.apple.openscripting 1.3.1 (???) <0E6B81D1-C1BD-1B5F-836F-256E6701B5DE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x9a990000 - 0x9aa22fe7 com.apple.print.framework.PrintCore 6.3 (312.7) <EE9ED7BE-7D97-B759-C063-1E4B7DBD3775> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
Model: MacBookPro8,2, BootROM MBP81.0047.B0E, 4 processors, Intel Core i7, 2 GHz, 4 GB, SMC 1.69f1
Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.104.5)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9A302, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-898, 7.95 GB
USB Device: FaceTime HD Camera (Built-in), 0x05ac (Apple Inc.), 0x8509, 0xfa200000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x821a, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0246, 0xfa120000 / 4
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd110000 / 3
Do you have any more suggestions?
Thanks
Adam -
I've already paid for iPhoto but i got a new hard drive put in my computer so do i have to pay for iPhoto and iMovie again?
Welcome to Apple Support Communities
Of course not. You already purchased iPhoto and iMovie, so you can reinstall them for free.
If you purchased them from the Mac App Store or you got your Mac after July 2011, open the Mac App Store, log in with your Apple ID, go to Purchases and redownload them. Note that the latest iPhoto and iMovie need OS X Mavericks.
If you purchased them in a DVD, insert the DVD and install them. Then, open > Software Update, and install the latest version.
If you got your Mac before July 2011, use the Applications Install Disc to install iPhoto and iMovie. -
I used my only Apple ID to purchase my iMac (Intel-based one). I've never been able to update core apps that came with it. I can update third party apps I've bought (like Coda), but when I try to update Garage Band, iPhoto, iMovie and so on, a popup message appears saying "You have updates available for other accounts" and "Log in with the account you used to purchase this app in order to update it", or similar (see screenshot above).
The OS seems to get its updates fine - it's just the core apps from the App Store.
I've only ever had one Apple ID, so I have no idea what to do. I went to ask the Genius bar at my local Apple store, and they couldn't help, and insisted that I must have purchased the iMac using a different account, but I definitely didn't. There are a few posts on non-Apple forums of this happening to other people, so it must be a rare bug.
I'm a little concerned it may affect my ability to update from Lion to Mountian Lion. Can anyone help?
DanHave you done a Disk Repair and a Disk Permissions Repair?
If that doesn't resolve the problem I would suggest calling customer support about this issue as it is most likely on their (Apple's) end that the problem exists. -
Was a pleasant surprise to have iPhoto, iMovie, and GarageBand updated free
Not a question, more thinking out loud...I got a Macbook Pro at Christmas and when I read that the Mac App Store would be open on 7 January, I thought that my iPhoto, iMovie, and GarageBand would already be out of date. I was pleasantly surprised that the software update seemed to update these 3 automatically, so I'm now running the '11 versions. I thought I would have to pay for an upgrade if I wanted the newest versions!
Possibly...but I noticed that when the software update was occurring, it was updating one of either iMovie or iPhoto, so I assume all 3 were updated. Anyway it was nice - I'm used to having to pay for every program upgrade!
-
I know many have this issue but i can't find a solution to the problem. i get message saying insuffisiant disk space in the volume iPhoto library and i have plenty of space available. i have the new macbook pro with retina display. i have never seen this message before and i have 2 other macbooks and have had many other also. i am assuming this is a problem with the new macbook retina. does anyone know the exact fix to this issue? i have seen many sugestions to try to fix this issue but none have solved the issue for anyone that i can find in the Apple Support Community. thank for looking into this in advance.
******A true apple fan********Actually your suggestions are the ones that i have tried. i have seen that you have tried to help others with this issue and the only one that i could find that said they found the problem said that it was an ilife update issue and it fixed it and i have no available updates. i know it has to do with something in photo stream because it happens when i create a new library and it is loading the photos but i get the message before i reach the maximum 1000 photos. so i've tried updating, new library(first backing up photos and then deleting them from iPhoto), reinstalling OSX many times, running disc utilities. I called Apple the first day i had this issue and i was the first person to call them for support with the retina display and i actually had it escalated to a senior advisor and we thought we fixed the problem but we did not. i am pretty fluent in dealing with troubleshooting these type of issues and this is the first time i'm reaching out to the community. i figured now that the retina has been out some time now that there would be an obvious answer to this issue. thanks for the quick reply.
Bebers5 -
Hi guys,
I have a problem, I have a new macbook pro. I updated the software without problems; then I tried to update iPhoto, iMovie and Garageband, but an error was displayed "You have updates available for other accounts". I don't have any other account, i tried everything found on the net but nothing seems to work...Please help me!!!!Same thing for me it writes "To update this application, sign in to the account you used to purchase it."
-
is the garageband, iPhoto,iMovie update free, as I have purchase mac book pro last december, I am unable to update it from app store. When I try to do so it says "To update this application, sign in to the account you used to purchase it"
I have apple ID but after signing into that account too, it does't allow to update. None of the updates for these application are show in software update of late, but it flashes in the dock where app store is . Kindly suggest.Should be the account you registered your mac with, and/or the account you used during the setup assistant.
-
I am using a MacBook Pro previously owned by a colleague.
I can't update them as I have my own AppleID and not my colleague's.
How do I change the AppleID matched to my utilities (iPhoto, iMovie, ...)?What system version are you running and what version of iApps do you currently have?
How do I change the AppleID matched to my utilities
What versions did you have? Did you purchase the iApps with your Apple ID as some previous time?
Go into the System/iCloud preference pane and sign out. Then sign back in with your Apple ID. Also sign in to the App Store with your Apple ID. If you have purchased those apps previously you'll be able to download them for free from the Purchases section.
OT -
We have an issue when we send a film to the media encoder it crashes about half of the time for no particular reason. Anyone else got that too with Premiere Pro CC and the new Media encoder?
We have an issue when we send a film to the media encoder it crashes about half of the time for no particular reason
Anyone else got that too with Premiere Pro CC and the new Media encoder?
Lack of detailed info makes your question impossible for anyone to answer you!
eg. ...."Doctor it hurts...anyone else got something that hurts?" -
I just got an iphone 5 and have two issues:
I just got an iphone 5 and have two issues:
1) trying to set it up with the handsfree bluetooth builtin to my Prius. My previous iphone 4 had no problems. I go through the steps to pair it, my boothtooth is enables in the phone, the car gives me a 4 digit code and then searches but it looks like my phone doesn't pick it up. Eventually, the car gives up searching.
2) I had to enter a passcode when I was setting up my phone. I didn't realize what it was asking at the time and I now want to change my password. I have tried but it isn't letting me change it. How do I cnage the password for my phone? This is the password that is requested when my phone isn't used for a period of time (2 minutes).1) Try turning on the Bluetooth on your iPhone around the time the car gives you the 4 digit code.
2) Check Settings > General > Passcode Lock to change the code. -
All my photos in the iphoto have disappeared, not sure if this related to any iphoto upgrade or other issue, tried to find the photos through the finder (JPG or photo) but failed, can you help me to get back my photos please?
Help us to help you: There are 9 different versions of iPhoto and they run on seven different versions of the Operating System. The tricks and tips for dealing with issues vary from version to version and OS to OS. So before anyone can help, they need information to work with. Basic stuff:
- What version of iPhoto.
- What version of the Operating System.
- Details. What were you doing when the problem arose?
- Did it ever work properly?
- Are there error messages?
- What steps have you tried already to solve the issue.
Anything else you can think of that might allow someone else to understand your issue.
With this kind of information somebody can develop a starting point for troubleshooting the issue.
Posts that consist of "iPhoto doesn't work. Help" or "iPhoto won't print" or "Suddenly I have no photos!!!!!!!!!!" mean that any helper is simply guessing. More information means you get better assistance. (And no, more exclamation marks do not get help faster or make your issue seem urgent. They just make it seem like you have a stuck key ) -
I have got two photos by mail from iPhoto. My friend has put descriptions in the description field. The I got the mail I saw the description below each photo. If I check the photos with Preview they have Exif and JFIF fields but no IPTC field.
Does you friend use any accented letters in the descriptions? That might cause it but I don't know for sure.
Has he run any repair operations on his library, i.e. repairing the database file? Another possible fixe that's easy to apply is the following:
1 - delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your
Home/Library/ Preferences folder.
2 - delete iPhoto's cache folder(s):
Home/Library/Containers/com.apple.iPhoto
and, if there is one, the
Home/Library/Caches/com.apple.iPhoto folder
3 - reboot, launch iPhoto and try again.
NOTE: In Lion and Mountain Lion the Home/Library folder is now invisible. To make it permanently visible enter the following in the Terminal application window: chflags nohidden ~/Library and press the Return key - 10.7: Un-hide the User Library folder.
For Mavericks, 10.9, go to your Home folder and use the View ➙ Show View Options menu to bring the this window:
The demo version of GraphicConverter can be used to view/check/edit the ITPC fields in an image file after exporting. -
1. to switch to OS Xlion need to back up my word documents, excel, music, photos, etc?????
2. and would have to reinstall applications, iphoto, imovie, garageBand??????
i am sorry, i am new to mac plisI would certainly back up everything to an external drive, preferable a bootable clone using CarbonCopyCloner or SuperDuper! before installing Lion.
You shouldn't have to reinstall yopur apps though.
Regards,
Colin R. -
In the AppStore in categories in free section there are iPhoto, iMovie, Keynote, notes. But they have the prices near them. If they are free, then why are there prices near them? If not, then why are they in the free section? Thank you.
They are free to People who have purchased ios devices after a cetain date(September 2013).
Those that have devices purchased before then have to pay.
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