IPhoto/iMovie not showing eligible for update in Mac App Store

I understand that with the release of Mavericks, anyone with early versions of iWork or iLife apps are able to update to the current version free of charge.
I know that this works for the iWork apps but I'm having problems with the iLife apps (iPhoto and iMovie).
I was able to re-install the iWork apps (Numbers, Pages, Keynote) from the iWork install DVD that I had.  After installing them, the Mac App Store recognized the apps and I was able to proceed with the upgrade.
Unfortunately, I'm not having the same luck with the iLife apps.  I had to install both iPhoto and iMovie from the Applications Install DVD that I received when I originally purchased my MBP.  I was able to successfully install the two apps, but now when I go into the Mac App Store, it doesn't seem to recognize that I've got the apps on my computer - it only gives me the option to purchase the apps.
Any thoughts on how I can get the updates to iPhoto and iMovie?  It seems to be related to how I installed them (as I selectively installed these two apps from the Install DVD), but I've got no idea as to how I can get the upgraded version.
Thanks for anyone that can help!!
David

Not sure if you were also suggesting creating a new AppleID account as well.
No. You may have to contact App Store support to get this resolved.
Unfortunately there's not been a universal solution found for this problem.

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