IPhoto & iMovie updating problem
Hey There .. i cannot updating my iPhoto and iMovie .. it keep says that i must to sing in with the apple id that purchase it .. and the iPhoto and iMovie it's comes preloaded with my macbook pro .. so if anyone can helping me in this please.
Contact App Store support. There's a link on the right hand side of the App Store Window. They're the only ones who can sort out account issues.
Similar Messages
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is the garageband, iPhoto,iMovie update free, as I have purchase mac book pro last december, I am unable to update it from app store. When I try to do so it says "To update this application, sign in to the account you used to purchase it"
I have apple ID but after signing into that account too, it does't allow to update. None of the updates for these application are show in software update of late, but it flashes in the dock where app store is . Kindly suggest.Should be the account you registered your mac with, and/or the account you used during the setup assistant.
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IPhoto & iMovie update not available with this Apple ID
Hi everyone - I'm at a loss as to how to fix this issue...
I'm trying to update iPhoto and iMovie from the Mac App Store but I get the following error message:
Update unavailable with this Apple ID: This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.
I've read the other threads about the apps being 'linked' to previous Apple IDs so I logged out and back in with an older / previous Apple ID that I had used before but it still wouldn't allow the update to the two apps - in fact the App Store said that the older ID hadn't even been used in the App Store.
I updated my OS to Yosemite yesterday so I don't know if that's affected anything?
Really hope someone can help - it's starting to frustrate me!
Cheers
NeilPlease test after each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes. Keep in mind that no one here represents Apple or can help with customer-service issues.
Step 1
A purchased app can only be updated by signing in to the App Store with the same Apple ID that was originally used to buy it. There's no way around that limitation, which also applies to free apps. If you can't sign in with the buyer's ID, delete the app and reinstall it. You'll have to pay for it again, if applicable.
Step 2
If you get the alert when trying to update a bundled iLife app, select the Purchases page in the App Store and locate the app in your purchase history. If there's a button marked ACCEPT on the right, click it.
If you have a used Mac, the bundled apps were linked to the original owner's Apple ID and can't be transferred to you. Reportedly, customer service has issued redemption codes to some second owners who asked, but it's not guaranteed.
Step 3
If you're trying to update iLife or iWork apps that were installed from a purchased DVD, or if you have a refurbished Mac bought directly from Apple, contact App Store customer service for a redemption code. You may be asked for the part number of the DVD.
Step 4
From the App Store menu bar, select
Store ▹ View My Account
Enter your Apple ID password at the prompt. At the lower right corner of the window that opens, click the Reset button. Close the window. -
I am haveing a problem using videoclips in iphoto 08 / Imovie 08...
Tha videoclips are importet with no problem along with the photos as expected.
When doubleclick the videoclips quixktime starts. But then it crashes and shuts down. It happens everytime i try to open a videoclip..?
I am using a Casio EXILIM Card EX-S500 it is recording video in AVI (MPEG-4) Format - It shouldnt be a problem..
At the same time the videoclips will not appear in Imovie..? But why..?
What am I doing wrong, and what can be done....
Janusjanus:
Welcome to the Apple Discussions. Are you able to play the clips manually outside of iPhoto? Drag one to the desktop and try playing there. It's more likely a Quicktime issue than an iPhoto one.
Have you been able to play those clips previously? When did the problem start, with what system and iPhoto versions?
TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
I've created an Automator workflow application (requires Tiger), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. It's compatible with iPhoto 08 libraries and Leopard. iPhoto does not have to be closed to run the application, just idle. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file. -
Macbook Pro and iphoto/imovie updates
I have a new macbook pro and iphoto and iMovie will not update. The error message states that the apple id is incorrect, but it's the only one I've ever used. How can I update?
If it's new, I'm assuming you are running Mountain lion (10.8.x)?
Either click this icon in your dock, in the launchpad, or in your Applications folder:
Go to your Purchases (you will need to sign in) and see if those apps are listed there. -
I have not been able to update either of these applications since buying my MacBook Air brand new from Apple. Every time I try I get an error message saying that they were downloaded under a different Apple ID; however they were already on the computer when I purchased it and I have only ever had one Apple ID. I never pressed the issue but now that I have updated my computer I cannot use the versions I have and cannot access my photos or videos. Any suggestions?
Contact App Store support. There's a link on the right hand side of the App Store Window. They're the only ones who can sort out account issues.
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Hi guys,
I have a problem, I have a new macbook pro. I updated the software without problems; then I tried to update iPhoto, iMovie and Garageband, but an error was displayed "You have updates available for other accounts". I don't have any other account, i tried everything found on the net but nothing seems to work...Please help me!!!!Same thing for me it writes "To update this application, sign in to the account you used to purchase it."
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I used my only Apple ID to purchase my iMac (Intel-based one). I've never been able to update core apps that came with it. I can update third party apps I've bought (like Coda), but when I try to update Garage Band, iPhoto, iMovie and so on, a popup message appears saying "You have updates available for other accounts" and "Log in with the account you used to purchase this app in order to update it", or similar (see screenshot above).
The OS seems to get its updates fine - it's just the core apps from the App Store.
I've only ever had one Apple ID, so I have no idea what to do. I went to ask the Genius bar at my local Apple store, and they couldn't help, and insisted that I must have purchased the iMac using a different account, but I definitely didn't. There are a few posts on non-Apple forums of this happening to other people, so it must be a rare bug.
I'm a little concerned it may affect my ability to update from Lion to Mountian Lion. Can anyone help?
DanHave you done a Disk Repair and a Disk Permissions Repair?
If that doesn't resolve the problem I would suggest calling customer support about this issue as it is most likely on their (Apple's) end that the problem exists. -
I am unable to update iphoto, imovie, and Garageband on my Macbook Pro. I understand that these apps are part of ilife suite. Purchased Macbook at Best Buy January 2012. All software is updated. I recieve message asking me to sign into account that I purchased these apps from. I am signed in , however I did not purchase these apps they came on Macbook. I also tried deleting Garageband and re-installing it. Now Garageband says accept but Macbook will not accept. Anyone else have this problem and were you able to resolve it.
The fact that they were preinstalled is why they are supposed to appear in the Purchased pane, in a temporary area labeled Purchases, for you to accept. Not doing so soon after you got the Mac has messed this process up.
To get things back on track properly try these steps;
Updating Pre-installed iLife apps -
1 - Log out and quit iTunes and the Mac App Store (MAS)
2 - Go to System Prefs/Users & Groups/~user/Password and enter the Apple ID connected to your iTunes/Mac App Store account. Close Sys Prefs
3 - Delete /Mac HD/Library/Caches/com.apple.appstore/adoption.plist
4 - Reboot your Mac
5 - Open Mac App Store
6 - Go to the Purchased pane and Accept the three iLife apps. Enter iTunes/MAS username/password if prompted. -
Iphoto, imovie, aperature crash after mountain lion update
All of my iPhoto, iMovie and recently purchased Aperature crash after updating to Mountain Lion. I tried reinstalling the programs
after update ( per apple phone tech support. Did not work same crash. I took my computer to the genius bar and he suggested
making multiple "smaller libraries" or Aperature to fix the problem. The smaller libraries got it to stop crashing but Faces reset, and
all the photos and events are all mixed up not the way I had organized them all.
So I tried Aperature for $80. It crashes worse than iPhoto. The genius bar told me Aperature is designed for Large libraries and
iPhoto is not. I have over 500Gb of Photos or 40,000+ pictures. I have read some of the forums looking for a solution but I'm trying to
figure out what is the best one? Preference files? Going with the multiple smaller libraries? Not Sure. Here are the first lines of the
crash report if someone can please help. Thank You
Process: iPhoto [16467]
Path: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Identifier: com.apple.iPhoto
Version: 9.3.2 (9.3.2)
Build Info: iPhotoProject-670063000000000~1
Code Type: X86 (Native)
Parent Process: launchd [173]
User ID: 502
Date/Time: 2012-08-29 08:13:11.505 -0700
OS Version: Mac OS X 10.8.1 (12B19)
Report Version: 10
Interval Since Last Report: 353189 sec
Crashes Since Last Report: 27
Per-App Interval Since Last Report: 36244 sec
Per-App Crashes Since Last Report: 6
Anonymous UUID: DEFC474B-FF3B-4DA5-AF3E-13B76399D153
Crashed Thread: 0 Dispatch queue: com.apple.Mercury.KDatabaseMgr_MT
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/iPhoto.app/Contents/MacOS/iPhoto
__TEXT 0000000000001000-0000000000cfc000 [ 13.0M] r-x/rwx SM=COW /Applications/iPhoto.app/Contents/MacOS/iPhoto
Thread 0 Crashed:: Dispatch queue: com.apple.Mercury.KDatabaseMgr_MT
0 com.apple.iLifeSQLAccess 0x01afbd3a sqlite3VdbeExec + 7306
1 com.apple.iLifeSQLAccess 0x01af9d2c sqlite3_step + 2812
2 com.apple.iLifeSQLAccess 0x01b2b6fc -[HgKResultSet next] + 204
3 com.apple.iLifeSQLAccess 0x01b9b63a __-[HgRidIndexEntity ridIndexesByValueForIndexName:]_block_invoke_1 + 634
4 libdispatch.dylib 0x925ecd0a _dispatch_client_callout + 46
5 libdispatch.dylib 0x925f1d83 _dispatch_barrier_sync_f_slow + 248
6 libdispatch.dylib 0x925ee463 dispatch_barrier_sync_f + 37
7 libdispatch.dylib 0x925f0c92 dispatch_sync + 45
8 com.apple.iLifeSQLAccess 0x01b755eb -[HgEntity dispatch_sync_if_needed:] + 139
9 com.apple.iLifeSQLAccess 0x01b2dfdd -[HgRidIndexEntity ridIndexesByValueForIndexName:] + 221
10 com.apple.iLifeSQLAccess 0x01b2de6e -[HgRidIndex loadIndex] + 78
11 com.apple.iLifeSQLAccess 0x01b2dbfd -[HgEntity didOpenDatabase] + 237
12 com.apple.iLifeSQLAccess 0x01b2daad -[HgDatabase didOpenDatabase] + 253
13 com.apple.RedRock 0x022668b2 -[RKDatabase didOpenDatabase] + 50
14 com.apple.RedRock 0x020715dc -[RKDatabase openDatabaseWithOptions:] + 8588
15 com.apple.RedRock 0x0206e245 -[RKDatabaseComponent openDatabaseForLibraryPath:options:] + 789
16 com.apple.RedRock 0x0206dcff -[Godot startupDatabase] + 879
17 com.apple.RedRock 0x023499c8 -[Godot startWithLibraryPath:inAppStoreMode:] + 184
18 com.apple.iPhoto 0x000394f8 0x1000 + 230648
19 com.apple.iPhoto 0x00035d18 0x1000 + 216344
20 com.apple.iPhoto 0x0003372f 0x1000 + 206639
21 com.apple.iPhoto 0x000329c5 0x1000 + 203205
22 com.apple.iPhoto 0x00232d24 0x1000 + 2301220
23 com.apple.iPhoto 0x002293c7 0x1000 + 2261959
24 com.apple.iPhoto 0x000306b7 0x1000 + 194231
25 com.apple.iPhoto 0x0002eb7f 0x1000 + 187263
26 com.apple.Foundation 0x9787010f __NSFireDelayedPerform + 413
27 com.apple.CoreFoundation 0x9243e0d6 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
28 com.apple.CoreFoundation 0x9243da75 __CFRunLoopDoTimer + 709
29 com.apple.CoreFoundation 0x92422892 __CFRunLoopRun + 1730
30 com.apple.CoreFoundation 0x92421d6a CFRunLoopRunSpecific + 378
31 com.apple.CoreFoundation 0x92421bdb CFRunLoopRunInMode + 123
32 com.apple.HIToolbox 0x99d2b8aa RunCurrentEventLoopInMode + 242
33 com.apple.HIToolbox 0x99d2b545 ReceiveNextEventCommon + 162
34 com.apple.HIToolbox 0x99d2b494 BlockUntilNextEventMatchingListInMode + 88
35 com.apple.AppKit 0x956eca5a _DPSNextEvent + 724
36 com.apple.AppKit 0x956ec28c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
37 com.apple.AppKit 0x956e26dc -[NSApplication run] + 855
38 com.apple.AppKit 0x956858e6 NSApplicationMain + 1053
39 com.apple.iPhoto 0x00010f40 0x1000 + 65344
40 com.apple.iPhoto 0x00010409 0x1000 + 62473Download iPhoto Library Manager and use its rebuild function. (In Library Manager it's the FIle -> Rebuild command)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. -
Can't update software for iphoto & imovie
i keep getting notices that there are updates available for iphoto & imovie, but when i try to update, i'm told i must log in to the account i used to purchase the applciation. these programs came pre-installed on my macbook & my regular apple ID log in doesn't seem to work. anyone have a solution to this problem??
Do you have a 4G iPod? The one with the camera? If not then yo have a 2G iPod that can only go to iOS 4.2.1.
If you have a 4G, what version of iTunes dod yu have? iOS 5 requires 10.5.x. -
App Store can't find the update of iPhoto/iMovie
Yesterday I loaded OS X Mavericks (before I had Mountain Lion).
I also use iPhoto/iMovie (original version nothing cracked) since Leopard..
But actually I can't update to the latest version of iPhoto and iMovie. If I open the App Store -> Update; there are 0 updates available (see picture below).
On my MB Air it did work, but not on my iMac.
Whats wrong and what can I do?Hi
I could install does two apps when i went to the App Store and pressed the "Update" Button there. (i first swichted my language from german to english, my Mac runs now on english) but i still have the problem that in the App Store under the Section "Purchases" i should Accept the two apps to get receive future updates... and i did this hundred times with my apple id but it still does not work and still show me to accept the two apps...
So problem half solved only. -
imovie and iphoto wont update because it says i need to sign into the account i used to purchase them, but they were already on my mac when i bought it, what should i do?
This is usually caused by some error with the AppStore receipt used to track your purchases. There are numerous reports of similar problems online. The best solution I've seen (that fixed my issue) is to delete the _MASReceipt directory from your copy of iTunes. This breaks the account lock and allows the app to update.
First make a backup copy of your app (just in case), then Ctrl-click on the icon in the Finder and choose 'Show Package Contents.
From there navigate to the Contents directory, in which you'll see a _MASReceipts directory. Delete this directory (you may need to authenticate to do this).
Once you've done that, relaunch the App Store and check for updates. With luck the update will work now. -
problem updating to iphoto 9.6 after upgrading to Yoesmite I am getting the following message when I try top date iPhoto This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or canc
"This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled." ?
This error message will appear erraneously, if you skipped the update to Mavericks and iPhoto 9.5.1 and went straight from an earlier MacOS X version to Yosemite, without first updating to iPhoto 9.5.1 and associating iPhoto to your AppleID.
Try first to buy iPhoto with your AppleID instead of updating. Delete iPhoto from Applications, but don't empty the Trash, then go to the main page of the App Store and search for iPhoto. If you are lucky, it will show as free and you can buy it directly.
If iPhoto is not showing as free, there is no help but contacting the App Store Support: Ask for a redemption code. You will need to provide a prove of purchase for your mac with iPhoto preinstalled.
http://www.apple.com/support/mac/app-store/contact/ -
I am using a MacBook Pro previously owned by a colleague.
I can't update them as I have my own AppleID and not my colleague's.
How do I change the AppleID matched to my utilities (iPhoto, iMovie, ...)?What system version are you running and what version of iApps do you currently have?
How do I change the AppleID matched to my utilities
What versions did you have? Did you purchase the iApps with your Apple ID as some previous time?
Go into the System/iCloud preference pane and sign out. Then sign back in with your Apple ID. Also sign in to the App Store with your Apple ID. If you have purchased those apps previously you'll be able to download them for free from the Purchases section.
OT
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