IPhoto (part of iLife)

Question

I'm new to forums, so bear with me! have just installed the upgrade iPhoto'11 (and the other 2 Apps on the CD). However I cannot access the help part of them. I start off with the message "The help page you are trying to open has not been downloaded to your computer yet" I click on the Greyed out Download button, but am returned to the original message. I've tried with safari on screen and with it off to no avail. Any suggestions as to how I can download the help for these applications please?

Answer 1

Hey Eddie, Im new to the forums but great at Mac OS.
first i think the problem needs to be narrowed down some, to see if its system wide, or if its user specific.
Try creating a test account on the computer, log into that, open iPhoto 11 there and test the help menu.
If it works fine, or allows you to download, then go ahead and download the help files, and re log into your normal account and verify that now it works.
If it doesn't work in the test account, then it would be a system wide issue, and more than likely would need to be reinstalled.
if it works fine in the test account after downloading the help files, but not in your main account, then quit iphoto.
go here:
user/library/caches/ and look for a folder called com.apple.iphoto, and/or folder that says iPhoto
drag them both to the desktop (if removing these has any major effect on iphoto they can then be put back)
also go to: user/library/preferences and delete any file or folder here that says iphoto on it.
then retry iphoto. it should work then
let us know how it goes