Iphoto won't update because i didn't "purchase" it from the app store- but it came on my computer summer '11
I bought an imac that came with Lion on it and all the usual mac apps. Now the app store wont let me update it until i purchase it? why would i need to purchase something i already own? Is there any way around this?
If you got disks with your system then you use software update to update. If you purchased the software from to app store or it came pre installed with no disks the you get updates via the app store under purchased software.
Upgrades must always be purchased
LN
Similar Messages
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I would like to update Pages from 4.1 to 4.2. I did not purchase it from the App Store but installed it with iWorks. How do I complete the upgrade?
The iWork 9.2 updater is for those using Mountain Lion. Why do you want to update to Pages 4.2 if you're still running Lion? There is no benefit & many users have had problems.
That being said, you must make sure the applications are where the installer initially put them. The updaters are very picky. If the location is not where the updater is programmed to look or if the folder doesn't have the name the updater looks for, it will not work. The applications cannot be renamed or moved. All three applications must be in the iWork '09 folder in Applications. That iWork folder must be named iWork '09. If it doesn't have the '09 Software Update won't find them & the updaters won't work.
Now, choose Software Update from the Apple menu, from System Preferences or launch the Mac App Store & click Updates. You should get a window similar to this screenshot. Now click the Update button next to iWork 9.2.
Alternatively, you can download the standalone update here. -
After updating to ios 7, I have tried to update my apps and I can't. I press update and put my password in, the blue circle goes round, but in a few seconds, it stops and acts as if nothing happened in the first place.
Please help, as I can't play a game as it needs the new update!
Thank you.This has been happening to a few people right after upgrading. Just wait and give it some time and you will get the updates. The other thing you may see for a while is that there are updates available, which in fact, have already updated previously. THose go away magically on their own.
If you're feeling impatient, you could try to sign out of the App store from your Apple ID then sign back in. Not sure that's really helping anyone, but it may. -
I have erased my hard drive, so I can't buy it from the app store, even so - I can't find it. I do not have a disk that works with this computers software either.
I'm a little confused by your post. What exactly is it that you're trying to do, and what OS (if any) is installed right now?
If your computer originally came with an earlier OS and you have lost your disks, you will need to obtain those to restore it to its original condition. You can buy the retail 10.6.3 disk if your original OS was earlier than that ; otherwise you will need the exact grey original disks, which Apple can provide if you call them.
If Lion is not available on the App Store, again, Apple should be able to sell you a redemption code to allow you to install it - but you would have to install 10.6 first to get access to the store.
Matt -
After upgrading to Yosemite I have lost iPhoto. It has a cross through it in Finder, but I clicked on it and I was directed to download the latest version from the App store, but it is not available in the Australian store. Can anyone please help? I am not an advanced user and I would like my photos back, having had no idea I would lose iPhoto in the upgrade!
Thanks petermac87...but for some reason, the only purchases showing are OS. So assuming iPhoto is in Mountain Lion, I was hoping to look under Hidden Items there as you suggested, but there is no option for that. Only option is to download Mountain Lion again, not iPhoto specifically. Any ideas welcome!
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Just downloaded Lion and now iMovie won't respond when I try to open it. Even tried deleting the program (since it was an older version) and bought it new from the app store, but still won't respond.
Thanks for this mha007 - I can now open FF with a new profile. Can I copy my settings from the old profile or will this bring over the same problem, maybe a corrupt file. If it would bring the same problem, is there any way I can check which file is corrupt, apart from taking them over one by one?
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I have uninstalled iPhoto and reinstalled from the app Store, but still don't have the cards, calendar etc option under Share. Any other suggestions please?
With iPhoto 9.5.1 I have those both places - under the file menu and in the Share section
LN -
How do I purchase Keynote from the app store when it only shows "update"
I bought a Macbook Pro from my office and the Keynote program was purchased by another employee. I want my own copy, however, the App Store shows "Update" rather than "Buy App" so I cannot just buy another copy. Am I missing something? Is there another way to buy Keynote other than through the App Store (other than physically going to an Apple Store?)
Your profile shows Mac OS 10.6 Snow Leopard, if you want to remain in 10.6 you will need to install iWorks 09, this is available from Ebay or Amazon at a very reasonable cost.
To purchase the latest version of Keynote, you need Yosemite installed:
Log out of the Mac App Store (store > sign out)
Log in using your own Apple ID
If you don't have an Apple ID select create Apple ID from the login pane
Delete Keynote from the applications folder
in purchases tab of Mac App Store, purchase Keynote and click -
I got a message saying that iPhoto is broken and to delete it & re-install it from the app store
Then, I deleted it like it said and went the app store, and it wanted to charge me the regular $15. Is there any way to get around this?
What version of iPhoto are you using now? This screenshot shows which previous versions of iPhoto are compatible with Mavericks. It also indicates which versions qualify for a free upgrade to iPhoto 9.5.1 and which require a purchase:
Note 1: every day more users are reporting problems with iPhoto 8.1.2 so I've included it in the non compatible category.
Note 2: If your previous version of iPhoto was iPhoto 7 (08) or earlier you'll need to download and run the iPhoto Library Upgrader 1.1 application on the library before opening it with iPhoto 9.5.1.
OT -
Ipod version 2.1.1 is not updating and i cannot purchase anything from the app store
Ipod version 2.1.1 (5f138) is not updating on itunes. Cannot purshase any app on the app store.
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
I am unable to access or update my iPhoto library now that I have Yosemite. Can someone help me resolve this issue? I don't want to loose all of my pics & videos.
Thanks!!!I will request that your query be relocated to the iPhoto forum where knowledgeable iPhoto users will be able to assist you.
Ciao. -
I have an Ipod Touch 2nd generation. I bought a Itunes card and when I went to add game apps(like Temple Run) to my Ipod it said I couldn't.Is there a way to upgrade this ipod without having to buy a new one to be able to play the games?
You can update it to 4.2.1
Open itunes, connect ipod. If there is an update available, then it will prompt you to update. -
I purchased Mountain Lion online from the App store but it won't download
I purchased Mountain Lion from the App Store, and after 2 days it still hasn't downloaded. The download appears to have frozen.
Has anyone else had this problem?Welcome to the Apple Support Communities
First of all, restart your Mac and resume the download. To resume the download, open App Store > Purchases, and press the Resume button next to OS X Mountain Lion.
If it doesn't work, open Finder, go to Applications folder and delete the OS X Mountain Lion installer. Then, open App Store > Purchases, and download Mountain Lion again -
How do I remove an old username from the app store when using the update function
How do I remove an old username from the app store when using the update function.
I purchased my Mac used. The former owners username prepopulates when I try to perform the updated function on the app store. It does not allow me to use a different user name. I have created my own username and password. I have even been able to purchase items from the app store, it's just when I use the update function it does populate with my username. Any help is appreciated.The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You — not the previous owner — must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
1. You don't own another Mac.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. For early MBA models, you may need a USB optical drive or Remote Disc. You should have received the media from the previous owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
2. You do own another Mac.
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can boot from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
Once booted in Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
After partitioning, quit Disk Utility and run the OS X Installer. You will need the Apple ID and password that you used to upgrade. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support. -
Trying to update Xcode from the App Store
I'm trying to update XCode 4.1 to 4.2 from the App Store and it fails (4 times so far!), tried fixing permissions, verifying the drive, down-loading Via WiFi and Wired; every time (after down-loading 1.8Gig) It just starts down-loading again
This is the error log I get:
14/10/2011 19:22:05.237 installd: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=123 "The update was cancelled because the application integrity could not be verified." UserInfo=0x7f975b571a10 {NSURL=file://localhost/var/folders/c8/578mym1j3_s3x_lls3pt7xkh0000gn/C/com.app le.appstore/448457090/mzm.lwqivlnf.pkg#InstallXcodeLion.pkg, PKInstallPackageIdentifier=com.apple.pkg.InstallXcodeLion, NSLocalizedDescription=The update was cancelled because the application integrity could not be verified.} {
NSLocalizedDescription = "The update was cancelled because the application integrity could not be verified.";
NSURL = "file://localhost/var/folders/c8/578mym1j3_s3x_lls3pt7xkh0000gn/C/com.apple.app store/448457090/mzm.lwqivlnf.pkg#InstallXcodeLion.pkg";
PKInstallPackageIdentifier = "com.apple.pkg.InstallXcodeLion";
I'm based in the UK (if that makes any difference), have also tried dropping the Firewall settings to the minimum I can (without switching it off), all other App store down-loads work OK as did the update to 10.7.2 (so I don't think it can be a network/firewall issue).
The only thing I can think-of at the moment is removing 4.1 and trying a fresh install of 4.2 from the App store.
Any other ideas or suggestions (I'm now getting very close to my monthly bandwidth limit)?By way of an update:
The only way I cold het 4.2 was to un-install XCode 4.1 and do a clean install of 4.2. At least it allows me to back-up the installer to a DVD so I won't have to down-load it when I update the live dev machines.
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